Purchased in store yesterday but must used my old bestbuy acct, now i cannot access that acc online
I noticed after coming home that the acct used in-store was my old acct from years ago. I dont recall the email address or password for this acct. When I call bestbuy my number is linked onto the account with the recent purchase. Is there any way I can get this reset? the mailing address was the same but when I log into my recent and known user/password bestbuy.com acct my user information has my correct married name and no recent purchase history. can some one please help? Im searching for the redemption code I should receive for a promotional gift from a video card purchase.
thank you
Hello nwillis40,
Welcome to the forums! I have so many accounts online for many different sites; I know what it’s like to forget the username and password combo to one of those accounts. I would be happy to help you clear up this confusion.
The promotion you are referring to, I believe, is found here. This is an offer for the free download code for the Watch Dogs PC game when you buy select NVIDIA GeForce GTX cards. This is an online only promotion only and would not be available in store. If this is the promotion you were looking to take advantage of, you should be able to return the graphics card within the period under our Return & Exchange Promise and purchase it from BestBuy.com.
Using your email address you provided here on the forums I was able to pull up your purchase history and locate your purchase from 06/09/2014. I will be sending you a private message to acquire some more information from you and help you update any information for your My Best Buy account.
To check your private messages, click on the envelope in the upper right-hand corner while you are logged into the forums.
Regards,
JD|Social Media Specialist | Best Buy® Corporate
Private Message
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