Qosmio X300-13W - My experience with warranties and support

Just thought Id post about my experience so that anyone else in the same situation can find some peace of mind.
Bought a Qosmio x300 13w, nice machine. In the box was a flyer about a free upgrade to the standard warranty (pick up and return service). It directed me to go to a website to register but that site had no reference to this free upgrade. Also the uplift I bought came in the form of a booklet. Within it it said it only applied to business users... I am not a business user.
So I called Toshiba up... luckily the lady I spoke to was very helpful.
Her explanations were as follows:
- Standard warranty now in the UK includes the free upgrade to pickup and return
- The uplift in the UK applies to all customers not just business users. The documentation was old
Unfortunately she was unable to provide any of this in writing. I do however have recordings of the telephone conversation.
Called back next day and they registered over the phone. Got an e-mail confirming standard warranty registration but nothing to confirm the uplift. Called customer services again but this time not as much help... they were unable to confirm the registration was successful and instead refered me to technical support. I called technical support 4:50 and got a message saying lines were closed and to call back during normal business hours. The message however didn't say what the normal business hours were; I thought it was 9 to 5.
Anyway, today I went to the website and tried to register the uplift. The site on the booklet was an old site no longer in use. So Googled up the correct site. Registered it but still no confirmation although they took down my e-mail address.
Personally, I am not so happy with the experience so far... after paying 2k for a laptop i expect a much more professional service. Sending me documentation with incorrect details and not being able to offer anything in writing seems unprofessional. Thankfully I have kept call recordings as confirmation and would advise anyone else who can keep call recordings to do so to be on the safe side.

Hi
Im not from UK but I was able to register the standard warranty and later I have upgraded it successfully Everything went smoothly.
As mentioned on the flyer that was included on the box, this free warranty upgrade has to be registered under standard warranty on the following website
http://register-warranty.computers.toshiba.co.uk
The uplift you purchased can be registered on the same link by selecting Warranties & Insurance Registration under http://computers.toshiba.co.uk and then Warranty Registration.
If you want to check if your uplift was registered, you can always have a look at the following website by entering you serial number www.toshiba-tro.de/unitdetails
Greetigns

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Qosmio x300-13w - CPU details in sys info seems incorrect

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I agree with Jimi. The Qosmio X300-13W is equipped with the Intel Core 2 Extreme processor (QX9300).
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Just a quick question.
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Qosmio X300-13W GPU Driver PROBLEMS

Hi all,
I'v just brought my new "Qosmio X300-13W" and the Tempro Alerts say that I need to update my GPU drivers.
I go to the link provided by Toshiba that directs me to Nvidea driver downloads. The driver is "179.28_notebook_winvista_32bit_beta" yet when I try and instal the driver I am told-
(The Nvidia setup program could not locate any drivers that are compatable with your current hardware. Setup will now exit).
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> " and the Tempro Alerts say that I need to update my GPU drivers.
You misunderstood something.
The Tempro doesnt say you have to update the driver but it has notified you that a new version has been uploaded to the driver page!
But this does not mean that you have to update it!!!
Furthermore I visited the Toshiba European driver page and have chosen this driver posted in the Qosmio X300 PQX31E and found this info:
+You are leaving the Toshiba Website to get the generic beta driver from nVidia.+
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MY BAD EXPERIENCE WITH CHAT AND VISION

In my personal e-mail I received publicity inviting me to purchase a Skype credit gift card. I thought it was a nice offer and I happened to have a friend that had the need and could use such a gift. I procedeed to purchase a $10 dollar gift card, I did the transaction from Colombia and sent it to my friend in the US. Shortly after the purchase I received a message warning me that my order was being under security scrutiny. I found it unexpected and unjustified (Is my $10 dollar order a security risk of some sort?), but I thought that maybe it was because it was an international order, and I understand the need for security in online transactions, so I decided to not worry, trusting in the spotless service that I have had from Skype up to that point. At that moment I noticed that the one providing the service was no Skype but Chat And Vision (whose website, by the way, looks far less friendly than Skype's).
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In the end I feel that I was snared into a trap with that offer. I trusted, I paid, didn't receive the goods, haven't yet received the refund, my friend really needed that gift and had to do without, which caused him inconvenience, my high regard from Skype has been tarnished, and I'll hesitate to make new purchases of Skype services in the future, if they keep being powered by Chat And Vision.

Some updates: I received two e-mails from Chat And Vision, regarding my two questions as to why my order was rejected and how to get my money back. These are the answers:
The first one (Ticket ID: PBF-650-80186), says: "Thank you for your email. Firstly, apologies for the inconvenience this may have caused to you. Unfortunately, due to security reasons I am unable to divulge this information. However, should you wish to make another purchase with us again, we will try to process your new order instead".
Polite but uninformative. Notice that beyond an unfocused general apology it does not acknowledge any problem nor does pledge any improvement, just a vague statement that they may allow me to use it's service again if I choose to try (not exactly reasuring).
A second answer to a second e-mail says: (Ticket ID: SVN-701-71147) "Thank you for your email, please be assured the money will be refunded back to you."
That's all. Again polite but no useful information, just a vague assurance of refund, somehow, someday into the indefinite future. If it happens I'll post it here but I'm not holding my breath.
Reading other answers from Chat and Vision posted online here and on other forums dealing with their service, there appears to be a pattern of politeness, vageness, refusal to acknowledge problems and absence of a pledge to improve. Their costumer care seems designed to placate the user without promising to get better, and is so devoid of helpul attitude that it makes me believe that their messages are redacted by a software program, and consumer complains never reach any administrative person. I might be wrong but the doubt has been sown which is a shame. Up until now I was very vocal on my praise for skype, recomending it to family and friends as a very useful and good service, but this experience with Chat and Vision, and my discovery of their costumer service history online, has set me thinking about looking for alternatives to Skype, and certainly has dissuaded me to recomend Skype to anyone ever again,or at least while their sales are still managed by Chat And Vision, or at least while Chat and Vision continues its customer service attitude, polite on the surface but haughty and unhelpful underneath.
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I think that's all. Thank you if you went all the way thru this overly long rant. If you are a consummer beware that when you buy services from Skype, you are not buying from Skype but from somebody else and that somebody else does not have a spotless record. If you are an administrative person from Skype or Chat and vision, I hope you eventually prove me wrong about your unconcern for the welfare of the consumer. My experience so far is not encouraging but that may change.
Have a good one.

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Hello my name is James king.
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Qosmio x300-13W - hybrid SLI and graphics driver support

Why oh why cant Toshiba give us a new graphics driver for the x300-13w?
I noticed alot of other drivers have been updated in January 2009 but who knows how old the graphics driver is that comes preinstalled on the restore partition?
Its not good enough to spend nearly 2000 on what is meant to be a gaming laptop and not have the most crucial of driver support.
In order to play the latest games (which this laptop certainly can) we all require a regular graphics driver update-one example is stalker clear sky which is unplayable in dx10 and sli with the driver that comes with the installation.
The worst thing of all is that there doesn't seem to be a way to disable SLI and still use one of the 9800gts cards-the driver always reverts to using just the 9400g which is unsuitable for gaming-doesn't Toshiba/nvidia realise some games work better if you can disable SLI.
The x300-13w is a great laptop but without the display driver support I really might have wasted my cash-anybody considering buying this model I suggest you get the x300 11w instead-its cheaper has a single more powerful graphics card and you can probably update your drivers because it isn't hampered by SLI.....

Hi
in notebook design and production, I am sure Toshiba takes the latest available Nvidia driver and configures it for use with the notebook for best performance and optimal "cool" operation. After the notebook is on the market, I think Toshiba does its best to provide update drivers but given the number of notebook models that Toshiba has produced over say, the last three years and the number of Graphic driver updates NVidia has created, it would be an impossible task for any notebook producer to follow; let alone the fact that every one of these driver changes would need to be tested (on most games) before the drivers are released. I assume Toshiba provides the link to the NVidia web site to satisfy users who must have the newest and highest performance driver (there are people who can not do without) and are willing to risk notebook damage. More power to these people, but there is a price to pay!
On the other side, NVidia does not and can not create a new driver for every variety of notebook on the market i.e. sub-notebook, notebook, desktop replacement, gaming notebook and for every notebook producer.
Again this is an impossible task. Just like Microsoft can not release new graphic drivers for every operating system they have created (Windows 7 is coming). Should I mention Linux...
So for users who need the newest, highest performance drivers like me, let's just do it! ...but if I am flying with jet fuel instead of high octane fuel for my gaming PC, there is a good chance that I might go down in flames...
I will have had fun but I don't think I can blame Toshiba or NVidia or Microsoft for my obsession...

Qosmio X300-13W or X300-14U? What's the difference?

The X300-13W and X300-14U seem to be exactly the same here: [http://uk.computers.toshiba-europe.com/innovation/series/Qosmio-X300-series/1056665/]
But the second is 250 pounds more expensive!!! What makes the difference? ?:|
I've put my order for the x300-13w on hold and I am waiting for your answers to proceed!
Anyone?

A little late, but I was looking for this kind of info few weeks back. Toshiba sometimes sells both directly and then does the 13U by reseller only.
I contacted Toshiba and they advised there was infect no difference other than one offers 64-bit Vista. In my opinion, and theirs, buying vista 64bit yourself would be cheaper and as Toshiba offers necessary drivers for download it wouldn't be too much of an inconvenience.
I went for the 13W and am happy with the choice. It runs great!

Qosmio X300-13W - 32bit or 64bit OS?

I ordered my Qosmio today (X300-13W) I think it will have the 32 bit vista home premium. I didn't want the 64 bit because I was afraid that it won't recognizes my old games.
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Does your X300 / X305 with (minimum) 4GB RAM and 32 bit Vista/XP recognizes all of the RAM?
Is there any significant difference between the two versions?

Your X300 already got a 32bit OS and already 4GB of ram installed. Your system would also show you that there are 4gb ram but a 32bit OS is not able to adress more than 3gb ram. So the system only uses 3Gb and also spend some of that to the graphics board or so on.
I think that you will also loose a little bit of performance (I compare Vista Home Premium 32bit with Win7 64bit, and the processor rating on the windows index ist 5.3 to 6.0).
You might be right that some older games or even "cracks" might not work on a 64bit OS. Thats life, but new games are runnig without any problem, some might have even a better performance.
Enjoy your new X300 with its 32bit OS an later on buy yourself a new hdd or even two and a 64bit OS and try it.

Qosmio X300-13W - Is SLI enabled on 9800M GTS?

Hi,
I am just wondering does anybody has a problem using SLI in X300-13W? On NVIDIA setting, it says "enable" but when i used PC Wizard 2008 for system information it says "disable".
I cant really update the latest NVIDIA driver because it doesnt recognise it. Possibly not supported.
I also found out that, my chipset is from NVIDIA. I am just wondering may be the chipset driver is not installed probably or something... i really dont know.
Thanks

Hi all, i have installed the latest Beta drivers from Nvidia, but you have to modify them a little, as they are not recognized, because Toshiba has the drivers listed under them. Nvidia does not step on the toes of dealers that use their drivers. The hybryd set up, which is what we have in our systems, uses Phy*** and also uses the on board 9400M gpu for when on battery , to save power. SLI is enabled by playing in your power settings reachable by the screen saver set up. Set it up when plugged in on battery to everything max. Also, because this is a hybrid set up, Pcwizard, and most other programs do not recognise it, and list it falsely as something else, trust the Nvidia. It is running SLI.
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Go to laptopvideo2go.com and do a seacrh for the driver number you want to use, then get the modified inf file you need for it, extract the drivers to your desktop, then add in the modifeid file, overwrite and voila, your good to go.
The driver for hybrids is 179.48, after you download it, click on the link there that says modded inf, download that, and then replace it in your driver folder you just downloaded.
Hope this helped, good luck,
Wickedt

Will the Qosmio X300-13W be overheated?

I'm thinking of buying the *X300-13w* but a guy told me not to buy because of overheating problems.
I know a quad core CPU and dual GPU produces high temperatures but I am not sure if that will damage the machine. I'm going to import it so I will have only one year warranty :(. (i) I live in a country with temperatures of 35+C in the summer. (i)
{color:#ff0000}_Do You owners of the X300 (especially of the X300-13w) face overheating problems???_{color} ?:| What do you suggest me to do?
Thanks in advance!

It IS possible it may overheat , My X300-11s with only one 9700m GTS and a core duo p8600 2,4ghz overheated when i first bought it, the GPU would run at temperatures in excess of 100C and sometimes BSOD due to it and the ambient (room) temperature would be say 19-20C
I had to open the machine and clean the core and apply AS5 to the GPU to fix it, Toshiba had put too much on and it was acting as an insulator!! Now the Temps are reasonable at 80C at full load.
There have been a lot of threads on another site i use about this laptop overheating and particularly the models with the dual 9800m GTSs .

Qosmio X300-13W - My experience with warranties and support

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