This is my experience with MSI, and their NVIDIA GTX 570 reference card.

Hello my name is James king.
and This is my experience with MSI, and their NVIDIA GTX 570 reference card.
(5/27/12) Day one. I update my driver from Beta 301.24 To WHQL 301.42. and as you would expect, it worked. so i restart and go play kerbal space program (if you haven't played this go, play it now i love it) 5 minutes later it starts artifacting, eg. textures stretching, random green spots. "ugh" so i start troubleshooting, reinstall revert and so on. later i give up and go play Portal 2, i load the game opening screen i see lots (100-250) of little flickering green dots. first instincts says its the cable, test nope. then maybe the screen, test nope. i keep testing throughout the night, to no avail.
(5/28/12) so to the internet, for help. 3 hours later nothing, but people with bad cards. at opening i call NVIDIA Tech Support, they say to call MSI so i do. 3 calls no pick up, 4th call and i get a "Support technician" who is no help, says to fill out a RMA form online. and so i do more troubleshooting for the rest of the day. and i give up, and go to bed.
(5/29/12) i fill out a RMA form, end of day i get an email from MSI that says; "Dear Valued Customer [email] your RMA is pending approval, and you will get an email within 1 weak with shipping information.
(6/1/12) shipping information, instructions, but no shipping label.
(6/4/12) i ship the card, via UPS
(6/12/12) after using the most round about route eg. it got to MSI.
United States 06/04/2012 6:40 P.M. Order Processed: Ready for UPS
[my city], MS, United States 06/04/2012 9:10 P.M. Departure Scan
Jackson, MS, United States 06/05/2012 12:15 A.M. Arrival Scan
Maumee, OH, United States 06/07/2012 3:40 A.M. Departure Scan
Hodgkins, IN, United States 06/07/2012 7:00 A.M. Departure Scan
Hodgkins, IL, United States 06/07/2012 2:42 P.M. Departure Scan
Vernon, CA, United States 06/11/2012 10:30 P.M. Departure Scan
Baldwin Park, CA, United States 06/11/2012 11:05 P.M. Arrival Scan
Baldwin Park, CA, United States 06/12/2012 9:42 A.M. Delivered
(6/13/12) email from MSI, says they got it.
(6/14/12) email from MSI, says it is in procesing.
(6/20/12) email from MSI, saying they shipped it and that [this] is the tracking number.
(6/26/12) end of day. i receive the card, and see the case is badly scratched. i install it in my pc and hey it worked (for now). watch some YouTube, and go to play skyrim. start up load my save and i make one step, and my pc hard freezes. "sigh" half an hour later, i give up and go play minecraft 10 minutes in, and it hard freezes. so now more troubleshooting,5 hours later no luck.
(6/27/12) i have called MSI Tech Support 2 times, when they picked up the phone they say to call customer service. 7 calls later no pickup.
and that is it MSI have sent my on the run around too long.

So are you asking us for help with your PC issues or simply complaining to us about your RMA which we on this forum have nothing to do with. We are MSI product users here the same as you and we are helping each other out with problems on their PCs with their MSI parts. If you need what help we can offer assisting you with a problem then start a new topic and we'll do the best we can to help you.

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If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:
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MY BAD EXPERIENCE WITH CHAT AND VISION

In my personal e-mail I received publicity inviting me to purchase a Skype credit gift card. I thought it was a nice offer and I happened to have a friend that had the need and could use such a gift. I procedeed to purchase a $10 dollar gift card, I did the transaction from Colombia and sent it to my friend in the US. Shortly after the purchase I received a message warning me that my order was being under security scrutiny. I found it unexpected and unjustified (Is my $10 dollar order a security risk of some sort?), but I thought that maybe it was because it was an international order, and I understand the need for security in online transactions, so I decided to not worry, trusting in the spotless service that I have had from Skype up to that point. At that moment I noticed that the one providing the service was no Skype but Chat And Vision (whose website, by the way, looks far less friendly than Skype's).
Then I received an Email telling me that the order has been rejected. No justification, no explanation. Just a politely worded but most unhelpful and uninformative e-mail. It made a point of telling me that they didn't retain the payment, yet my card was charged and no refund has been made so far. I replied the e-mail asking for a reason, and how to get a refund. I received the automated reply telling me that somebody would contact me the next day. It's been a day and no reply so far.
Searching online I found mine was only one in a long list of blunders and poor service from Chat And Vision. The complains on forums and online outnumber the claims of good service. Mine is a very small case compared to other complains I have read about. It was a small purchase for a smal amount, but it turned into an unexpectedly unpleasant experience for something that should have been a simple purchase ( Am I really such a security risk that I can't be allowed to place an order for a gift card?)
In the end I feel that I was snared into a trap with that offer. I trusted, I paid, didn't receive the goods, haven't yet received the refund, my friend really needed that gift and had to do without, which caused him inconvenience, my high regard from Skype has been tarnished, and I'll hesitate to make new purchases of Skype services in the future, if they keep being powered by Chat And Vision.

Some updates: I received two e-mails from Chat And Vision, regarding my two questions as to why my order was rejected and how to get my money back. These are the answers:
The first one (Ticket ID: PBF-650-80186), says: "Thank you for your email. Firstly, apologies for the inconvenience this may have caused to you. Unfortunately, due to security reasons I am unable to divulge this information. However, should you wish to make another purchase with us again, we will try to process your new order instead".
Polite but uninformative. Notice that beyond an unfocused general apology it does not acknowledge any problem nor does pledge any improvement, just a vague statement that they may allow me to use it's service again if I choose to try (not exactly reasuring).
A second answer to a second e-mail says: (Ticket ID: SVN-701-71147) "Thank you for your email, please be assured the money will be refunded back to you."
That's all. Again polite but no useful information, just a vague assurance of refund, somehow, someday into the indefinite future. If it happens I'll post it here but I'm not holding my breath.
Reading other answers from Chat and Vision posted online here and on other forums dealing with their service, there appears to be a pattern of politeness, vageness, refusal to acknowledge problems and absence of a pledge to improve. Their costumer care seems designed to placate the user without promising to get better, and is so devoid of helpul attitude that it makes me believe that their messages are redacted by a software program, and consumer complains never reach any administrative person. I might be wrong but the doubt has been sown which is a shame. Up until now I was very vocal on my praise for skype, recomending it to family and friends as a very useful and good service, but this experience with Chat and Vision, and my discovery of their costumer service history online, has set me thinking about looking for alternatives to Skype, and certainly has dissuaded me to recomend Skype to anyone ever again,or at least while their sales are still managed by Chat And Vision, or at least while Chat and Vision continues its customer service attitude, polite on the surface but haughty and unhelpful underneath.
If there are new updates I might post them here, but for now I will not pursue the matter further since the amount involved was small and I see no point in sending more e-mails to Chat and Vision. I just feel bitter that the great service that I felt was Skype has ben tarnished by this experience. Just some final thoughts:
I do not complain that my order was scrutinized by security reasons, I understand the risk of illegal activity on online transactions, and the need of online companies to be careful, but the process Chat and Vision used seemed overly unconcerned for the confort of the consumer. It took around a full day for my order to be scrutinized and then rejected, which did let me for a long time in the dark not knowing if my gift would reach the friend I wanted to give it to. This is 2014, does Chat and Vision not have the tecnology to do a better and faster process? Do they scrutinize online orders by hand? I have read more cases similar to mine here on this forum, which to me implies that Chat and Vision are overly and unnecessary zealous on their security procesess. ( Also it is jarring that they seem to consider their clients to be criminals, for no reason at all and with no opportunity to contest the charge.)
If they are going to reject a transaction on security reasons, why not do it before the payment is processed, not after, which can be stressful to the consumer that gave the money and didn't receive what was advertised, for no real reason. Seems to me there is a mistake in the way the system is set, or there is a clear disdain of what the client might think or feel.
I think that's all. Thank you if you went all the way thru this overly long rant. If you are a consummer beware that when you buy services from Skype, you are not buying from Skype but from somebody else and that somebody else does not have a spotless record. If you are an administrative person from Skype or Chat and vision, I hope you eventually prove me wrong about your unconcern for the welfare of the consumer. My experience so far is not encouraging but that may change.
Have a good one.

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I guess you're just wanting to get the job done! I'm currently evaluating
gear to do the same job myself, in addition to interconnect testing. I've
been looking at JTAG Technologies equipment. They do PCI/PXI cards and the
SW, with a LabVIEW interface.
They're at:
www.jtag.com
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Cheers
-Sean.
[email protected] wrote:
>Anyone got experience with LabView and JTAG ? >Especially in system programming
of Altera and FLASH

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Hi all,
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I read allot of horror stories when it came to msi being lousy with the technical support, but these guys really came through and always replied
to my email.
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GH

Thanks for all the help BossKiller!!! You’ve been a HUGE help!
RemusM, I have two answers for you…
From the sensible side that should be thinking this through, no. You are absolutely 100% correct, I probably don’t need to run two 9800 GX2 cards. I can play the games I’m currently playing quite well on two 8800 GT OC cards. I should save my money.
And, from the geek side I say heck yes! This will ensure I can run pretty much everything out there and anything made in the near and not so distant future with all settings maxed out!
That said, I wish I would listen to RemusM and my sensible side… but alas it’s a losing battle. Plus, I may be getting the two 9800 GX2’s for $300 ($150 each) . So it’s not that bad. If I have to pay full price for them, the geek side may lose out anyhow.
GH
Oh and by the way RemusM, I LOVE the sig block!! That’s an old Timex isn’t it? It’s not the Sinclair 1000 is it?

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Recent Conversation with MSI and Neo4 overclocking "thing"

I had a recent email transaction with MSI if anyone is interested. I tried my best to represent the group, and I know we all experience the problem a little bit different which is why it has been hard to explain and fix. I tried to give them the best info to duplicate the issue in the lab. It seems clear at this point that MSI still isn't duplicating the issue. They are using 166 Mem Clock Index, and the HT freq of 3x and still not understanding the issue, hopefully I have gave them a guide to duplicate what we have been trying to say. Yes I have explained this to MSI before but I really feel I am getting somewhere with my last 2 emails. Once we get them to duplicate the results then I think we will all have our solution shortly. Before anyone says anything negative, at least they aren't saying, oh that's an overclocking problem we don't deal with that. Also remember how long it has taken to get many people to see the issue, this isn't easy to understand so just stay cool, don't say negative sh-t if you reply and we'll see how this pans out. It was actully kind of hard since I am sitting in a hotel room 500 miles away from the motherboard but I was able to use modbin6 to view the BIOS and since I have done this about 7 zillion times I remember the settings LMAO. They have their Venice to 2750, not bad...
Hello MSI Engineer,
The information you requested. The data you sent shows a Venice running at 166 Memclock index value at HT at 3x, the goal is to run at 200 Memclock Index and HT at 4x. In order to duplicate this issue in the lab here is my recommendation. It MUST be tried with a CBBID Winchester RevD CPU and a Venice Rev E CPU and the Gskill memory you have in dual channel. The issue happens everytime with a CBBID Winchester and less often with Venice.
Starting with the Venice 3500+, Set the following in BIOS
[Memclock Index] 200
[CAS# latency (Tcl)] 3
[Min RAS active] 11
[RAS to CAS delay] 6
[Row Precharge] 6
[User config mode] manual
[bottom of 32 bit] (default)
[1T/2T] 1T
[Read Preamble] 6ns (default)
[Async Latency] 6ns (default)
[S/W mem hole] Disable (default)
[H/W mem hole] Disable (default)
[MTRR mapping] Continuous (default)
[High Performance] manual
[Agreessive timing] Disable
[Dynamic Overclocking] Disable
[Adjust CPU FSB Frequency] 200
[HT Frequncy] 4
[HT Width] 16 up 16 down
[CPU Spread] Disable
[SATA Spread] Disable
[PCI Spread] Disable
[PCIe Clock] 101
[SSE/SSE2] Enable
[CnQ] Disable
[CPU Ratio] 11x
[Adjust CPU VID] 1.45
[Extra CPU Voltage] your choice for stability
[Mem Volt] your choice for stability
[NF4 Volt] your choice for stability
Now boot into Windows. Using Clockgen, increase HTT to 250. This should be stable based on your screen shot and your RAM modules. Now having a CPU 2750Mhz, RAM at 250Mhz, and a HT of 4x250(1000). Test for stablity with Prime95 or other Stress Testing tool. Now we can say motherboard is stable at 2750Mhz CPU, 250Mhz RAM, and HT 4x250(1000). Now return to the BIOS at set the following
[Adjust CPU FSB Frequency] 250
This reults in a no POST condition for me and others. Now install the CBBID, except you will have to set a lower CPU max speed based on CBBID overclocking potential. In the BIOS, Return [Adjust CPU FSB frequency] to 200, Perhaps [CPU ratio] of 10x or 9x but a [Memory Clock Index] 200Mhz. Boot to Windows and use Clockgen to raise HTT to 250 again. Once you find a [CPU Ratio] that will have a STABLE overclock with a 250HTT. Return to the BIOS and set [Adjust CPU FSB Frequency] to 250. Try and POST. Try this experiment with the 3.1, 3.3, and 3.4 BIOS's. For the CBBID and the 3.1 BIOS you should be able to change the [HT Freq] to 3x, 2x or 1x and get a POST with [FSB Freq] 250, [Memclock Index] 200, and a known stable [CPU Ratio] you found in Windows. The 3.3, and 3.4 BIOS have made this work around not possible. Why does [HT Freq] 4x work in windows but not at POST time?
As a side note. The 1.3 BIOS for the 7125 works with the Venice, and the 1.4 and 1.5 do NOT. So somewhere between the 1.3 and 1.4 MSI created the issue on the Venice. Perhaps that is where you can find the answer and solution to the problem.
Here are some articles that describe the issue on a ECS and Chaintech board that were remidied by a BIOS update. So the problem is not uncommon and should be able to be fixed.
http://www.xbitlabs.com/articles/mainboards/display/chaintech-nforce4_6.html
http://www.xbitlabs.com/articles/mainboards/display/ecs-kn1-extreme_9.html
Here is some other users data of NF4 SLI and Ultra MSI Neo4's if you want to see some other BIOS settings.
https://forum-en.msi.com/index.php?topic=81364.0
Here is a screen shot of my Neo4 Plat SLI (MS-7100) 3.1 BIOS and CBBID Winchester(The Venice will NOT POST at all above [Adj CPU Freq] ~219-229 under any situation but is stable in Windows at HTT 250 with Clockgen). The system is stable and POST's when [HT Freq] is 3x, it will NOT at [HT freq] 4x which is stable in windows but won't POST.
http://home.comcast.net/~aicjofs/cbbidMSI2501.jpg
Here is another screenshot of the Asus A8N Plat SLI with all peripherals the same. Only changed the motherboard. This is POSTing at [HT Freq] 4x. This is just as a reference that the components do indeed POST with [Adjust FSB freq] 250, [Memclock Index] 200, and [HT Freq] 4x. This board will POST both my 3200+ Venice and Winchester CBBID at the settings described above.
http://home.comcast.net/~aicjofs/cbbid250asus1.jpg
The following are my BIOS settings that will create a non-POST condition, but the board is stable at these settings when ADJUSTED FROM WINDOWS.
[ADVANCED BIOS]
[Gate A20] Enable
[APIC] Enable
[MPS Table] 1.4
[Boot OS2] No
[ADVANCED CHIPSET]
[System BIOS Cacheable] Disabled
for newer BIOS
[SLI Brodcast apeture] Whatever default is.
[INTEGRATE PERIPHERALS]
[Onboard IDE 0 and 1] Enabled all channels in Auto
[IDE DMA] Enabled
[SATA 1,2,3,4] Enabled
[IDE PREFETCH] Enabled
[NVDA RAID] Enabled
[all IDE raid channels] Disabled
[all SATA raid channels] Enabled
[On Chip USB] 1.1-2.0
[USB KB/Storage] Disabled
[NVDA LAN] Enabled
[NVDA ROM] Disabled
[Onboard VIA 1394] Enabled
[Marvell Gigabit] Disabled
[Onboard Creative] Enabled
[SiI3132] Disabled
[FDC] Enable
[Serial Ports] Disabled
[Parallel Port] Disabled
[POWER MANAGMENT] all defaults
[PNP/PCI]
[Init display] PCIe
[Resources] Auto
[PCI Express Max Payload] 4096
[CELL MENU]
[Timing mode] manual
[Memclock index value(MHz)] 200
[CAS# latency (Tcl)] 3
[Min RAS active] 8
[RAS to CAS delay] 4
[Row Precharge] 4
[Row cycle time] Auto
[Row refresh] Auto
[Row to Row delay] Auto
[Write Recovery] Auto
[Write to Read] Auto changing this to known working value will lock system sometimes
[Read to Write] Auto changing this to known working value will lock system sometimes
[Refresh] Auto
[User config mode] manual
[bottom of 32 bit] whatever it defaults to
[1T/2T] 1T
[Read Preamble] 6ns
[Async Latency] 6ns Attempts to change this to 8ns will lock system
[S/W mem hole] Disable
[H/W mem hole] Disable
[MTRR mapping] Continuous
[High Performance] manual
[Agreessive timing] Disable
[Dynamic Overclocking] Disable
[Adjust CPU FSB Frequency] 250
[HT Frequncy] 4 (For 1000Mhz)
[HT Width] 16 up 16 down
[CPU Spread] Disable
[SATA Spread] Disable
[PCI Spread] Disable
[PCIe Clock] 101
[SSE/SSE2] Enable
[CnQ] Disable
[CPU Ratio] 10x
[Adjust CPU VID] 1.45
[Extra CPU Voltage] +9.9%
[Mem Volt] 2.7v
[NF4 Volt] 1.65v
BIOS Tested 3.0, 3.1, 3.2, 3.3, 3.4. I have not tested 3.51 but forum users are still not getting positive results
-------------- Original message --------------
Dear Aicjofs
This is MSI technical support engineer from Taiwan.
We receive some message from MSI LA office & Anandtech.com.
We are sorry for inconvinence experience when you try to Overclock MS-7100.
We hope to contact with you directly and help you to solve it.
Depends on related message from others, we know that you have several problem for MS-7100 overclocking.
According to your info at MSI Forum, Here is your system configuration:
Neo4 Plat SLI(MS-7100) 3.1 BIOS
3200+ Venice (8x313) @ 2500Mhz
Patriot PC4000 (200:133) 2.5-3-3-7
HT x3
Aopen 6800GT @ Ultra speed
AthenaPower 500W 3.3v - 26a 5v - 47a 12v - 28a
Could you give us more info about what changed item inside your BIOS?
[Memclock index value(MHz)]
[CAS# latency (Tcl)]
[Adjust CPU FSB Frequency]
[HT Frequncy]
[Adjust CPU VID]
[Extra CPU Voltage]¡Kor others
We try to Overclock MS-7100 with BIOS v3.2 and 3500+ (Venice core).
CPU ADA3500DAA4BW ABBWE made in Malaysia
Memory G-skill PC4400 512MB*2 (Dual Channel)
We only change some item inside BIOS as: (Based on Optimized defaults)
[Memclock index value (MHz)] à166
[CAS# latency (Tcl)] à 3
[Adjust CPU FSB Frequency] à250
[HT Frequncy] à3x
[Adjust CPU VID] à 1.450V
[Extra CPU Voltage] àOver VID 6.6%
We will try to find similar CPU as yours to test it.
If possible, please tell us the CPU OPN number like we listed. (ADA3500DAA4BW)
We also help to know any other info that you can provide.
If possible, please help to tell us more setting and system info.
Thanks!
Waiting for your responding.
Best Regards!
Technical Support Engineer
Technical Support Department
E-mail: msi.com.tw
[Post edited by Glenn]

Quote from: Indigian on 15-June-05, 19:41:43
Good news and good work guy's
On a side note to chakkasol....
are you using coolbits 1 or 2?
I heard that coolbits2 is the one for our later cards
Good question - coolbits 2. I happened to take a chance from this website and downloaded this file...ran it up against my antivirus and antispyware software and it looked clean. I simply ran the program and viola, coolbits functionality automatically added to the winxp registry. I cleaned out the msi DOT drivers first before I loaded this program. Even though I have tweaked on occasion the winxp registry to speed things up and make winxp shut down quicker, this was too complicated for me to do on my own.
The highest overclock with the MSIs DOT is 11% at 555/1100. My MSI card is actually very stable at 580/1160 for a 16% overclock. I have gotten it to 600/1200 but I usually run the coolbits stability program a few times and it has never failed at 580/1160. I am sure if I had a better cooling system than the stock fan it would probably go to 600/1200 or higher. At a 3DMark05 of 4133 (and much higher if I could get it stable at 600/1200, I would be bumping up against the stock speeds of the 6800s vid cards.
EDIT: Of course, if you download this coolbits 2 program you do so at your own risk...I take no responsibility for the download.
The coolbits download:
http://downloads.guru3d.com/download.php?det=815
The MSI 6600gt card that I purchased:
http://www.zipzoomfly.com/jsp/ProductDetail.jsp?ProductCode=321916
btw, I have ordered more stuff from ZZF than newegg...they seem cheaper (but dont always have the stock of newegg) and the stuff gets here 1 day sooner usually (west coast to east coast USA).

Awful Experience with Delivery and Installation of Appliances from BBY

I went to the Best But in College Park, MD on 02 March 2015 with the intention of buying an appliance suite (refrigerator, range, and dish washer). A sales associated assisted me promptly upon entering the store, and I let him know what I needed to purchase and that I would need delivery, installation, and haul away for all three items. He stated that the delivery, installation, and haul away was included with the price of all three items, and we scheduled my initial delivery date for 13 March 2015.
The evening before my delivery, 12 March 2015, I got a call from the Geek Squad giving me a three hour window they would be there to deliver and install my items. In going over the order with the representative I asked if the same crew dropping off the appliances would be installing the plumbing for the dishwasher. Contrary to what I was told in the store at the time of purchase, the representative on the phone notified me that a dishwasher installation was not sold to me and the following day the only thing the crew would be doing is dropping off the dishwasher. She then instructed me to call the store to see if there was any adjustments that could be made that would not change my delivery date the following day.
So, I call the store and explain what is going on to the representative in customer service. He instructs me that he cannot add the installation on to the order for the next day because the route has already been made and the warehouse told him its too late to change. So, instead he, in conjunction with his manager, said he can add the dishwasher install for a later date that I was available, but the delivery of the range and the refrigerator would remain for the following date. After about 45 minutes we work through the kinks and he lets me know he will call me back the following day to give me a solidified date and time that the dishwasher can be installed.
So, the following day comes and the time frame for my delivery and installation of the range and refrigerator comes and goes without hearing a word from Best But or the Geek Squad. So, I call customer service and the rep I'm speaking with lets me know that whatever the in-store rep did over the phone the following night put the entire order into reschedule and nothing would be delivered to me that day. Imagine my frustration because I've taken off from work to take possession of appliances that AREN'T GOING TO SHOW UP. Immediately, I hang up with customer service and go into the store where I originally purchased the appliances. I was told it did in fact get pushed into reschedule and my only option was to reschedule the delivery AGAIN. After working with both the rep and the General Manager in-store I was able to get the delivery rescheduled for 23 March 2015 with the dishwasher installation added to the order for free since it was an error caused by a Best Buy employee.
On 21 March 2015, I got the calls from the automated system giving me my three hour window the installers would be there on the 23rd of March to install my items. On 23 March 2015, the crew with the refrigerator and the range showed up first. They asked me to come to the truck upon arrival because there was some issue with the refrigerator and they wanted me to see it before they unloaded it and brought it up to my home. The refrigerator of course shows up badly dented on the door, so I refuse it because I haven't gone through all of this to take possession of a damaged product. The delivery man let me know that if I did take possession of it, they would offer me some discounts because it was damaged. I said no thanks and he called customer service for me to speak with a woman at the warehouse about the damaged product. The woman at the warehouse said she was going to check their inventory and call me back within a few moments to reschedule a new unit to be sent out. They install the range without an issue. Next, the dishwasher team shows up and that goes off without a hitch. Of course, I didn't hear back from anyone at the warehouse at all that evening to reschedule the delivery of a new refrigerator.
All in all, this has been a HORRIBLE experience with Best Buy. As a loyal Elite Status Rewards Zone customer and a former employee of the Best Buy in College Park, MD, I can say after this appliance experience, Best But has lost a lifelong customer. The level of customer service I received was sub-par and their attempts to correct an issue that started with their employee giving me improper information about installation being included in the price of all the appliances made the situation worse. I ended up returning the refrigerator because I refuse to wait any longer or go through anymore drama in order to take possession of something I paid for twenty days ago and can't receive because of Best Buy's inability to get their act together. I ended up purchasing a refrigerator from Sears immediately after cancelling my order for the one from Best Buy and it was delivered next day and damage free.

Hello canbro34,
The purchase and delivery of new appliances should be exciting and fun and not result in the kinds of tribulations that you describe. Our representatives should ensure that you have everything you need for a successful delivery and installation and I was surprised to read that the did not. I apologize for your having to cope with this frustrating experience.
I was gratified to read that the store's general manager was able to work with you to help assuage some of the problems that were created. It was regrettable that the refrigerator arrived damaged, but I was happy to hear that the delivery and installation of the other appliances went smoothly.
Although I understand your reasons, I was dismayed to read that you elected to purchase your refrigerator from a competitor and that this experience may influence your future shopping destination. It is my hope that you will give Best Buy another chance one day soon.
Please know that I am sincerely grateful that you took the time to share your experience with us.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

Experience with W530 and Ubuntu

Is there anyone here who uses Ubuntu (13.10) as their primary OS on the W530?
If yes, what has been the experience?
1. Did everything work (specially the finger print login)
2. Any other driver issue etc.
3. Stability / Speed of the machine?
I have been using windows 8 till now but I am sick of tired of the bad UI which is totally un-usable

My experience with the W530 has been poor.
I am running Xubuntu 13.10 and previously ran 12.10, I did dual boot for a couple of months and then changed to exclusively use Linux.
I understand that the fingerprint reader does work but this is a feature that I do not use.
I have the hi-res screen that is a beauty! .. I use it as a photographer, am impressed.
The dual vieo display cards creates significant problems. With the latest Nvidia driver (now, after one year) VGA output is supported but to get VGA output *and* power savings on battery operation one needs to be very clever! Nobody mentions HDMI.
The screen calibration system (works great under Windows) doesn't work and will probably never work under Linux.
The built-in microphone system does not function.
Prior to purchasing the machine the support people told me that the W530 fully supported Linux. That is nonsense. There are no Lenovo patches to fix any of these problems a full year after my purchase.
The on-line tests that I read regarding the system on Linux indicated that in essance everything was working. It is possible that under OpenSUSE or Fedora I might be ahead in some areas but I am not prepared to take the gamble without some very strong assurances.
My take: The fragmentation of Linux creates a situation whereby basic hardware runs just fine but specialty beasts like the W530 are just so far out of the mainstreem that neither the hardware manufacturer or the Linux developers have the time or the energy to bother with the product.
Conclusion: nice machine ... or would be if it could be made to fully function.

This is my experience with MSI, and their NVIDIA GTX 570 reference card.

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