Qosmio X500 shutdown during gameplay - but only on external power !

Hi.
Since I updated my BIOS to 2.9 I've had this HUGE problem. And now I've created a user here, in hope of my fellow Toshiba owners guidance.
Let me cut it out, as it's confusing enough for me.
I bought the computer in march 2010 - so it's still under warranty.
I updated the BIOS from 2.8 to 2.9. I've always kept my computer up to date with latest Toshiba drivers - and still is.
But now, after BIOS update, all of a sudden, my computer shuts down, instantly turns off, as if someone pulled the cord and there were no battery attached.
But this only happens when ever I start a really GPU demanding program/application. It doesn't happed when I use the computer for every-day stuff or watch movies etc.
I've put it though 3DVantage and of course it crashed.
BUT!
If i pull the cord, and let it run on battery - even though the performance it puts out is lower - it doesn't crash, ever, in any game that would crash if I had the cord attached.
I've been in contact with Toshiba service in Scandinavia - as I live there, and they couldn't tell me what the problem was, but they were pretty sure it wasn't related to BIOS, because while I was talking to them, I installed 2.8, and the same thing happened.
It has been sprayed, sprayed and sprayed some more with compressed air, and if there's any dust left, it would be like concrete. I've run the games in windowed mode, while having Speedfan running, the temp never goes higher than 65 celcius. So it's not heat related.
I've used 3DVantage to test the CPU and see if that too would crash, again nothing.
I'm thinking along the terms of workload. The GPU shuts off when the workload exceeds a certain percent/voltage/whatever and something in the BIOS that controls this, has been changed, or left unchanged and there for isn't adept with the rest of the updates in the BIOS.
Or maybe the problem isn't BIOS related? is it something else? I'm really confused, and the fact I can use it for simple tasks, only confuses me even more - then it's only a part of the graphics card that's damaged?
Even though it's under warranty, waiting for 10 days (if i'm really really lucky, as place i've bought it, isn't exactly known for good repair service) is the last option.
This explanation is quite long, but I don't do short versions, and if you feel like I've left anything out, say so, and I will do my best to provide you with the information.
Thanks in advance!
Nikolaj.
Message was edited by: n_larsen - Typos.

It's the GPU that's reaching 65c and the CPU cores max were 60-62
Speedfan also shows a tab called Temp1 - ACPI .. it may be offtopic, but what is that?
When I control the windoes event log, it shows some errors concerning ACPI: (translated by myself from danish)
The integrated controller did not respond within the designated timeoutperiod. This could mean there is a malfunction in the integrated controllers hardware or firmware, or that BIOS is trying to access the integrated controller in a wrong way. You should contact the computer manufacture regarding getting an upgraded BIOS. In some situations this malfunction can cause the computer to work improperly.
Binary data:
0000: 00C00000 00000001 00000000 C005000D
0008: 00000000 00000000 00000000 00000000
0010: 00000000 00000000 0017C886 FFFF0A15
0018: 00000075 00040A15 009B0085 025B09A5
0020: 00200A15 000A0065 00078335 FFFF0A15
0028: 00000075 00160A15 00980085 022B09A5
0030: 001F0A15 000B0065 000B8335 FFFF0A15
0038: 00010075 000A0A15 00980085 021609A5
0040: 00200A15 000B0065 00078335 FFFF0A15
0048: 00000075 000B0A15 00990085 023A09A5
0050: 00200A15 00080065 FFFF0A13 00000000
0058: 00000000 00000000 00000000 00000000
0060: 00000000 00000000 00000000 00000000
0068: 00000000 00000000 00000000 00000000
0070: 00000000 00000000
Reason I'm asking about ACPI is the temp follows the cores, but maxed at 66. - could this have something to do with anything, or am I just confusing you?

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Hello
I agree with Akuma. The fact is that suddenly shutdowns are mostly caused by too high temperature and shutdown is actually reaction for ??hardware protection??.
So what you should do is to clean up the cooling grill.
There is just one problem: if this should be done properly the notebook must be disassembled. So the question is how you want to do this?
At the moment, try to place your notebook on higher position, maybe on 4 books to make more distance between the notebook and the desk. I just hope the air circulation will be better and you will be able to play a little bit longer. Please test it and let us know what will happen.

Shutdown during gameplay MSI N580GTX Lightning GeForce GTX 580 Frozr III

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======================
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Quote from: johnnyw on 09-June-11, 18:50:51
Total system shutdown, if thats really the case is most likely psu issue that it dont deliver enough power card and overcurrent protection kicks in and shut the system down to prevent damage. Ive had exatly that issue in past when tried to run GTX470 SLI with 650w psu After i upgraded upgraded to 750w everything worked silky smooth after that.
That's right, its what i tell him here: https://forum-en.msi.com/index.php?topic=149377.msg1109284#msg1109284
Quote
If it would be driver related issue it wouldnt cause shudown and would bem ore likly to receive bluescreen or some windwos driver recovery.
This is a separate, second case when he test VGA it friends machine. He don't have shutdown issues there.
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wattage of the psu:s dont really tell the whole truth these days. Some older 1000w psu:s with multiple 12v rails are actually worse for modern power hungry gfx cards than modern single 12v rail 600w psu
Yep
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http://hecgroupusa.com/products/switching-power-supply/80-plus/ZEPHYR-MX-750/
75A current
hec Zephyr MX 750 750W
Peak Output ATX12V V2.3 / EPS12V V2.91
SLI Ready CrossFire Ready
80 PLUS Certified Active PFC Power Supply
You need ampere @+12V not amperes on something else.[video card is powered by +12V line]
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QOSMIO X500-12D - webcam, bluetooth and fingerprint disconnection issues

Hello,
I still got no solution for this problem. I already did a clean install of Win 7 x64 but still no luck. The devices still keeping disconnecting and I have to reboot to resolve. (this is bad since I normaly using a bluetooth keyboard)
Further this Problem seems not only to occour if system goes 'idle' since my bluetooth keyboard was disconnected during typing. (whatever 'idle' means).
Sometimes I was able to recover at least the Bluetooth connection by turn it off and on again within the Toshiba Bluetooth Stack, sometimes with the HW switch (which also deactivates the WLAN) and sometimes only a reboot helped.
It seems that all three devices (Bluetooth, Webcam, Fingerprintsensor) are connected to the same integrated USB root hub within the system.
After my last test, everything was working before I left the system during a nightly copy operation of a 'few' gig, I come back after ~4 hours and all devices were disconnected (HW not installed) --> I checked in the device manager (see [http://support.microsoft.com/kb/241257] to show devices which are not connected and in the computermanagement right click device manager -> View -> Show hidden devices) all 3 devices shown as 'not connected'.
I already opened a case at support and they told me to update the bios. (when I opened the call the tests were done with the latest bios available)
Nevertheless, I also had a small talk with the support and they told me to restore the system from the recovery DVD's and check if the problem persists after the restore of the 'certified' image (drivers and so on). If it still persists they will do a HW repair. (change mainboard or whatever)
*AGAIN... is there still NO solution out there? I have searched the web and found many people with the same issues. (X500 owners and others)*
_What did i tried:_
- different hotfixes as described at [http://aps2.toshiba-tro.de/kb0/TSB0402UQ0001R01.htm] and [http://aps2.toshiba-tro.de/kb0/FAQ0402UC0001R01.htm] ([http://support.microsoft.com/kb/978258])
- right now I am using [http://support.microsoft.com/kb/981214] since the build numbers of the files are higher than in the hotfix mentioned above and therefor this hotfix should also resolve the problem described in [http://support.microsoft.com/kb/978258]. (and I am using an USB audio device)
- I also tried to disable different things of the power management (e.g. disabled usb selective suspending)
Modell QOSMIO X500-12D
Partnumber PQX33E-030009GR
BS-Version Microsoft Windows 7 Ultimate 6.1.7600 x64
BIOS-Version V2.60
CPU Intel(R) Core(TM) i7 CPU Q 720 @ 1.60GHz
RAM 4096MB RAM {color:#ff0000}(<- Toshiba Tools reports wrong RAM size, 6GB installed)
{color}HD Size 499,685,253,120 [Byte] 465.368 [GB]
Video NVIDIA GeForce GTS 360M Version=8.17.12.5896
Screen Resolution 1920 x 1080

HI,
It seems that I have found a solution for this problem.
If you have read my first post exactly you should have read that i already disabled the selective USB suspend.
I have connected 2 external USB hubs which are powered by an AC/DC adapter. On this USB hubs I have connected varios USB devices...7.1 USB Headset, external HDD's, PDA, Card Reader, PKI device, USB Sticks, etc.
Nevertheless, I also disabled the the Powermanagement settings on all devices which were involved and where it is possible.
To do this goto the device manager --> right click --> View --> show devices by connection.
Now locate your bluetooth, webcam and fingerprint device. (be carefull names might be different because of different drivers!)
Should be under ACPI x64-based PC --> PCI-Bus --> Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller --> {color:#ff0000}*USB-Root-Hub*{color} --> {color:#ff0000}*Generic USB Hub*{color} -->
There you should find all integrated devices which are troublemaker:
* {color:#ff0000}*AuthenTec Inc. AES2550*{color}
* Bluetooth USB Controller-7 from TOSHIBA
* USB-Webcam
Now double click every device in this 'chain' and locate the powermanagement TAB. (Please note that NOT all devices in this chain do have a powermanagement tab and cannot be configured....that's ok)
On the power management tab uncheck 'Allow the computer to turn off this device to save power' and click OK.
I have done this for all devices which are {color:#ff0000}*marked red in the chain above*{color}. (_I also deactivated the USB selective suspend in the used powermanagement plan!)_
It seems to work now....until now no more bluetooth problem or devices which were gone. It might be that it is enough to disable the Power saving settings only on one or two devices, but right now i had no time to test.
Please also keep in mind that I am using the latest Intel Chipset driver, latest Toshiba drivers and installed the Microsoft hotfixes described in my first post in this thread!
It would be very nice if some people can try and post here if it works!
Regards

Qosmio X500-126 issues

Hello! I bought two laptops Toshiba Qosmio X500-126 in 2010 (one for me and one for my boss). The problems began on the first year. One of the laptops (the one of my boss) was literally thrown out as rubbish a year after the purchase. The problems with my laptop started with the registration of the warranty. After several calls to the store and a few hours I was able to register the warranty. My first complaint was about overheating and shutdown (enter date 16.07.2012). The laptop was warming up so much that the fan had melted and separated from the bottom cover at one of the ends. I took the laptop from repair on 23.07.2012 and they made me pay for fixing it. On 01.10.2012 I left the laptop for repair again due to overheating and shutdown problems. The temperature began literally to melt and bend the upper and lower lid ... The lower lid wasdeformed to such an extent that it is separated from the rear side and had trouble with the hinge of the display. Because of the hot air from the fan, the screen bottom began to fade (near to the fan). Moreover, the computer totally refused to work and to turn onagain. At the repair office they replaced the charger, cleaned the laptop and sent me an offer for a new bottom and top cover. They told me the damages were mechanical and I caused them! On 25.02.2013 my laptop refused to turn on again and had to bring it for repair again. They give it back to me with changed charger on 28.02.2013. This time I got blamed for the bad conditions at our office, although there was no other case of a broken only equipment for the last four years except the laptop. On the 30.07.2013 I left the laptop againfor repair. This time I chose another maintenance office that works with Toshiba. The plastic parts of the laptop were so bent and melted that this time no one could say that I've broken it. The laptop was heating like a stove... Through the warranty, the bottom cover was replaced, but not the top cover. Its lower part, which is close to the fan and to the display, was also visibly melted.. The repair was completed on the 14.08.2013. A week after I noticed problems with the display. First, I started to get green lines and pixels on the display, and then when one tried starting the computer, the display refused to work. I left my laptop for repair again – this was on the 16.10.2013. I definitely regret the choice I made when buying my laptop.... The truth is that I am convinced that the model Toshiba Qosmio x500-126 has some serious problems! Another option is that I've got adefective batch?!I'm a professional 3D designer and I have never come across such a defective product like this one! Nneither I, nor my colleagues will buy anything made by Toshiba again! I hope no one will have my problems! My warranty expires in a month and definitely I won’t give a penny for further repairs... I will simply buy a new laptop from another brand.MyI only hesitation is whether to shoot video with the deformed Toshiba Qosmio (I'm sure many people will be interested to see how a toshiba computer bought for € 1,750 is a total wreck) or to sell the parts at a lower price to help the people who are caught up in the Qosmio hell... I feel that in Bulgaria Toshiba's importer resells defective goods on full price without the knowledge of Toshiba... I'm very disappointed! There are two photos: <a href="http://pho.to/3zTfz">http://pho.to/3zTfz</a> PS: My laptop serial number is: 4A109347W (if anyone from Toshiba decided to check my case and not to delete this post.)

Thanks for sharing your experience with us.
Its really pity that you had such problems with your notebook. :(
Hardware problems are really annoying and I can understand your very well.
You said the notebook has been taken for the repair again so lets hope it will be fixed properly this time
Ive got two Toshiba notebooks.
Both have been running properly all the time. But of A210 shut-off automatically some month ago.
I disassembled the notebook (warranty was not valid anymore) and cleaned the fans.
The cooling modules were really dirty and I removed a lot of dust.
I renewed also the thermal grease. Since then the unit run properly. No shut down anymore.
However, good luck mate and hopefully the agents will be able to fix the hardware problems.

Qosmio X500 - Windows 7 stuck at Login Screen

Machine: Qosmio x500-10U
OS: Windows 7 Home Premium OA
Start up and installation worked first round. I then made the following partitions:
C:Windows (original system partition)
D: Data (here I put all my working files)
F: Executables (here are all the binary executables that I use)
I moved some files from C:\Programs to F:\Programs.
Everything worked fine.
Then I got clever and decided to change F: to E: (for executables) to do this I had to move E:DVD (original system default) to a new letter. I chose O:DVD (for 'Optical') and moved F: to E:.
Then I re-booted.
Now the system boots all the way to the login screen except that there are no user choices. Windows itself has obviously started because other functions such as the 'Shutdown' and 'Restart' buttons work. But no User icons or boxes appear to select a user and enter a password.
When I boot from an UBUNTO disk the DVD drive also works and I can still get hold of all my data on the various partitions. I just can't get windows itslef to log on.
I have a recovery file on the hard drive but no Optical disk because it kept saying that the creation of the recovery disk had failed.
I suspect that I need to fix some drive pointers in the windows registery file. Unfortunately the 'regedit' utility doesn't work under UBUNTO.
Any ideas?

Hi
That means on login screen you cant choose the different users, is this right?
If yes it would be interesting to know which users is logged in after booting Windows. Check this!!
To be honest this is a little bit complicated and I dont understand why you did this procedure. In my opinion this has muddled the Windows registry or some other important files and the only option would be reinstalling Windows I think.
> I have a recovery file on the hard drive but no Optical disk because it kept saying that the creation of the recovery disk had failed.
What error message you get exactly? Maybe the recovery disk creator cant find the files anymore Why you didnt create the disk before?
Now you could try the HDD recovery option. This would be your last chance to get factory settings back and maybe it works

Qosmio X500-126 Shuts down

I have a TOSHIBA Qosmio X500-126 bought 01.07.2010 warranty expired 30.06.2013
On 25.05.2013 I experienced a problem wile playing a new generation game. My PC turned off. I thought i was over heating but i continued to shutdown each time i played Heavy PC games on High-Ultra Graphic settings.
On date 28.05.2013 i sent it to get serviced. They switched one of my PC-cooling fans and returned it to me.
The computer worked for about a week than the same problem started again.
On date 13.06.2013 i sent it back again. The employees switched a fan again (i don't know if it was the same fan or a different one) and returned it to me.
This time the Computer worked till 09.07.2013 when I set it back for a Stuck WIFI switch they fixed it and returned it to me.
The PC continued to work properly till date 07.08.2013 when the problem of shutting down started again. This time the employees only did diagnosis. And i know a diagnosis will not fix the problem currently i am using the computer to only what movies and browse the internet. Because no mater what PC game i try running the PC just shuts down, no matter the Graphic settings.
PS: I am quite dissented in the service.
Message was edited by: Kanartikin

My first post was deleted, but I will continue to publish the experience not only in this forum but also all over the internet! It is unacceptable to delete the opinion of your customers! Even my story is developing for a few days!
I bought two laptops Toshiba Qosmio X500-126 in 2010 (one for me and one for my boss). The problems began on the first year. One of the laptops (the one of my boss) was literally thrown out as rubbish a year after the purchase.
The problems with my laptop started with the registration of the warranty. After several calls to the store and a few hours I was able to register the warranty.
My first complaint was about overheating and shutdown (enter date 16.07.2012). The laptop was warming up so much that the fan had melted and separated from the bottom cover at one of the end s. I took the laptop from repair on 23.07.2012 and they made me pay for fixing it.
On 01.10.2012 I left the laptop for repair again due to overheating and shutdown problems . The temperature began literally to melt and bend the upper and lower lid ... The lower lid was deformed to such an extent that it is separated from the rear side and had trouble with the hinge of the display. Because of the hot air from the fan, the screen bottom began to fade (near to the fan). Moreover , the computer totally refused to work and to turn on again. At the repair office they replaced the charger, cleaned the laptop and sent me an offer for a new bottom and top cover . They told me the damages were mechanical and I caused them !
On 25.02.2013 my laptop refused to turn on again and had to bring it for repair again. They give it back to me with changed charger on 28.02.2013. This time I got blamed for the bad conditions at our office, although there was no other case of a broken only equipment for the last four years except the laptop.
On the 30.07.2013 I left the laptop again for repair . This time I chose another maintenance office that works with Toshiba. The plastic parts of the laptop were so bent and melted that this time no one could say that I've broken it . The laptop was heating like a stove... Through the warranty, the bottom cover was replaced , but not the top cover. Its lower part, which is close to the fan and to the display, was also visibly melted.. The repair was completed on the 14.08.2013.

Upgraded Qosmio X500-10T to Win 8.1: Sound drivers for 5.1 over HDMI

Hello *brilliant* Toshiba community,
I have recently upgraded my Qosmio X500-10T from 64-bit Windows 7 to 64-bit Windows 8.1.
I have left Windows to download driver updates.
My setup: Qosmio (HDMI) => Yamaha AV receiver (HDMI) => Samsun LCD TV.
_The Problem:_ Playing a video file (in MPC-HC) with 5.1 sound only outputs 2 channel PCM.
Would it be better to install the Win 7 drivers from Toshiba even though they are older and for a different OS, or install windows 8.1 drivers from another Qosmio, or leave the Win 8.1 drivers found by Microsoft?
This driver issue is made more problematic as I don't actually know what the technical hardware components are in the machine so its not as though I can find a win 8 driver for them.
As always any help or suggestions are greatly appreciated.
Buzz

Hi
From my knowledge the Win 7 drivers are totally different from Win 8.1 drivers and I doubt that Win 7 driver would work properly on Windows 8.1 system. However, you can test such Win 7 drivers too. But of course I would recommend you to use the Win 8.1 drivers released for other notebook series.
As Im not mistaken the Qosmio X500 needs 2 sound drivers: Conexant (chip CX20583-10Z) sound driver as well as the nVidia sound driver (for HDMI)

Qosmio X500 Folder migration utility and low disk space drice C

This may be a longish post as I try to explain my problem... please forgive.
I've had my X500 for just over three months now.
It took a little while before the folder migration utility woke up I didn't know it was there after I'd done a limited copy of folders across from my old Qosmio F20. After it had woken up and I'd been able to transfer folders/files across it cleared a lot of room from the 'tiny' - I feel, 60 Gb SSD C drive.
I keep getting a message coming up sometimes, when I boot up, that the folder migration utility has a setting for me. If I open the utility it shows no folders in the 'C' drive area and folders already transfered [from first using it] in the right hand side for the 'D' drive. Text in the bottom of the utility says something like "if you have done some manual transfers then it can't do anything"... something along those lines - sorry for not being clear on that.
I've recently installed some other programs and have endeavoured each time to do a custom install to the D drive to program files [x86] folder. However, drive C is now showing low disk space at 5.58 of 59.2 Gb.
Checking the folders copies??? I thought for the programs I installed I find lots of folders/files in those program folders so taking up a lot of space.
What is the best way to free up space on drive 'C' please?
Should I manually copy the data contained in the folders [not just a 'name' ... ie; AVID... folder but possibly also in the drive C Program files [x86] folder] to the same named folders on drive D?
If I did, would the programs work properly or would there be problems in the program being located?
When the utility first activated [by itself] I thought "Great... transfer of all my old data to the X500 will be easy" but it doesn't seem to be the case. I was expecting that any new programs installed would be automatically copied to drive D. I'm getting somewhat paranoid about the low disk space on drive C.
Help would be appreciated.

Thanks for coming forward PauPau.
Firstly, when I got the x500 I had lots of documents etc., I wanted to transfer over so I used the Win7 Transfer program to make the back up/transfer images. In doing the transfer across [after the copies of] the X500 gave an error warning that the C: drive had insufficient space to do the full copies. At this time/stage I was not aware that the X500 had a folder migration utility. What ever made it 'wake up' and make itself known I have no idea but I used it when it did. My first problem was probably in using the Win7 file transfer - for getting files/folders across from the old computer to the x500!
I ended up doing a factory reset about three times before this utility made it self known. I found NOTHING in ant documentation about the X500 about this utility and how to make use of it when I bought the laptop. Not sure if you are aware of the make up of the X500 having 2 hard drives; a 'C:' drive of 65Gb SSD and a SATA 'D:' drive of 650GB. If you do then my apologies if that comes over in any 'bad' way. The D: drive is NOT a partition of 1 installed hard drive as your reply would seem to suggest you are thinking.
The migration folder utility, when used first time, copied/transfered folders across - even program folders such as Program files [x86] - and left 'similar' named folders on the C: drive. At that time I then thought that any future installs of programs would be put in the D: drive. Only when watching the first time for a new program install did I see it going to the C: Program and Program files [x86] folders instead of those in the D: drive. I then had to uninstall and do a custom install to direct to the D: drive. However... some data appears that it can NOT be directed from the install disk to the D: drive and still goes to the C: drive - HENCE the issue I am having with the small amount of remaining free space on the C: drive.
I accept what you say in reply to my question about the best way to free up space but, based on as explained above, should I have to do a re-install of any program I try to run after being moved to the same named corresponding folder on the separate D: drive [if that is what I have to do] I think the install disk will still do an automatic install of these to the C: drive as at that stage there seems no way of stopping it. Although given the option in a custom install to change the 'drive' to install to such as the D: some data is still going to C: and I'll be in the same predicament that I am now.
If that's the case then maybe this is something that TOSHIBA should be looking in to solving if they are going to produce laptops with two hard drives - - - even if one [the C: drive] is of the SSD make to speed thing up.
I DO appreciate your input. MAybe I didn't explain properly first time... and maybe I haven't this time - in which case I apologies.
Are there no other X500 users with the same issue?
Thanks. I may just have to give it a go and transfer these data files/folders manually to the D: and see what happens if no one here can guide as to stop any hair pulling frustrations if it goes wrong.

How to deactivate Windows Key on Qosmio X500 while gaming?

Hey,
I just bought my first ever laptop and went with the Qosmio X500/02M.
Am having a bit of trouble adjusting to the keyboard layout at the moment after years of desktop and normal keyboard use.
I seem to have trouble epsecially with the Windows Logo Key while i'm gaming in that i keep hitting it and getting popped out to the desktop.
Have looked in all the places i can think of to disable this key, does anyone know of a way i can do this so i dont have to resort to actually popping the button out of the keyboard itself ?

Hi
In Windows registry you can disable the Windows key. Unfortunately it disables only the key combinations like Windows-key + E (start explorer) but if you press the Windows-key only, it still opens the Windows menu.
Anyway, here it is:
HKEY_CURRENT_USER\ Software\ Microsoft\ Windows\ CurrentVersion\ Policies\ Explorer
There you have to create the new key NoWinKeys (REG_DWORD). Set the value data to 1.
Restart your notebook and check this again!

No display function on Qosmio X500-13R

Hi everyone!
I tried to connect a projektor with HDMI cable to my laptop.
My problem is: I had picture only on my projektor.I tried to set it up,but i have do a failure.I dont know what.My laptop display doesn't work anymore.I reinstalled the windows with my projektor.
Now i can see nothing on my laptop and on my projektor too.
How can i solve this problem?
Thx.
p.s.: sorry for my bad english,
I have Toshiba Qosmio x500-13r

Hi have a look at the threads about " no HDMI output" it may help you. There is alot of advice that could solve your projector problem.

Qosmio X500 shutdown during gameplay - but only on external power !

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