Quality Management - Cut Over

All
We are shutting down our 4.7 and moving on to ECC 6.0. Any recommendations on how to handle
- Open Inspection Lots
- Stock in Quality
Regards
TOM

Identify the materials/batches in QI just prior to cut-over.
Use QA08 to turn off all inspection types or ideally don't set up any inspection types at all until after this process.
Load the QI stock to QI with your normal load programs and use a 523 movement type. Or load with a 561 and then use 322 to move to QI.
Make sure in config, for each plant, in the QM plant settings, on the "Insp. lot creation" tab you have defined an inspection type for "InspTypeForInspStock". Most people use either an 08 or 09 for this. I usually create a variant of the 04 or 08 for this. (04LOAD or 08INIT). Something that when you look at the QA32 list with inspection types, you know right away this was a lot from the initial load.
Now use QA08 to add and activate your inspection types for all your applicable materials.
Those materials with stock in QI should have an inspection lot created. It should be the same inspection type you defined in the QM plant config above.
You can now record results and make UD's on these.
Craig

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Funds Management cut over of Open PR and PO

Hi,
In case of cutover, we are using following link to update FM account assignment in open PR/PO.
SPRO>Funds Management Government>Actual and Commitment Update/Integration>Internal Data Transfer to Funds Management>Supplementary Account Assignment-->Select Documents
and
SPRO>Funds Management Government>Actual and Commitment Update/Integration>Internal Data Transfer to Funds Management>Supplementary Account Assignment-->Convert Worklist
1) But in this case, for open PO of which GR is not done FMRP_RW_BUDCON report is not updated after doing above mentioned process. when I make GR, commitment get updated in FMRP_RW_BUDCON report. This does not show actual status of budget consumption as budget consumption is shown at the time of GR only.
2) If GR is already done for PO and after doing above mentioned process, if GR get reversed then Negetive commitment shows in FMRP_RW_BUDCON report and after deletion of that respected PO, commitment of PO gets zero. But negetive GR commitment remains open which leads to wrong status of budget consumption. e.g. GR of Rs 5000 is reversed. Then report shows two documents as -5000 for GR reversed and 5000 for PO commitment getting open. IF I reversed this PO then PO commitment of 5000 become zero. but GR reversing amount -5000 still remains open. So it shows less consumption of budget by Rs.5000.
Do I am missing any process. Suggest.

Hi,
Firstly, after you convert the open commitments, you'll need to run FMAVCREINIT to reconstruct AVC. FMRP_RW_BUDCON will then reflect the converted commitments.
Secondly, based on your posting, it seems that you do not want PO commitments (VT 51) to be counted as budget consumption. You can achieve this in the ledger 9H configuration:
Public sector management > Funds management government > BCS > Availability control > Settings for availability control ledger > Define filter settings for commitment/actual values. You will want to exclude both value type 50 and 51 from ledger 9H. After you change the setting, you will need to run FMAVCREINIT again.
Hope this helps.
Regards,
Ming

Help reqired in the steps involved in Cut-over Strategy

We are implementing some sub modules of SAP-HR for a customer. The sub modules implemented are Organizational Management, Personnel Administration, and Recruitment. We have completed the UAT phase successfully. We need to complete the u201CGo Liveu201D phase. I am not clear about the cut-over strategy that we should be adapting. The customer has already implemented SAP-FICO and it is already live. As far as I know, the following activities are involved:
1.     Move all the Customizing settings to production
2.     Move all the Workbench settings (none in our project) to production.
3.     Upload all the master data and the transaction data to the production using LSMW/BDC.
Are there any other activities to be completed? I am aware that some activities like creating Users, Authorization etc. are involved, but not sure about the details. Please guide me.
Also, during SAP-HR configuration, we have created Company Codes, as it is an essential part of enterprise structure, which is set up in SAP-HR. However, Company Codes are actually set up Financial Accounting and since FICO is already live, the configuration for company codes would be already available in production. Now if I move the SAP-HR customizing settings, as it is, to production then it may be wrong, because it may overwrite the company code configuration already available in production. I am a bit confused. Please guide me.
-Shambhvi

Dear Shambhvi,
The purpose of cut-over strategy is to communicate all concerned members to aware and maintain the necessary data for upload for different Phase activities. so, ensure to communicate different Cut off date for different transactions.
1. Are you using existing company code or different company code?
2. Ensure to move IMG activities in a sequential way
3.. Start uploading all master data in Quality Client and check the correctness
HCM Master data are; Leave Data, Tax Related Data, Department and Position, Execute the Payroll Cycle, Check Gross and Net Payments in Payroll results, Check PF, PT, IT, ESI, LWF, Check Bonus, Gratuity and Superannuation, Execute off cycle Run, Posting to FI, Statutory Forms and Reports
4. Based on outcome, initiate master data upload in Production client
Thanks,
Regards - Muralidhara

A Quality report as a tool for the Quality management of Web services

Hi everybody,
I would like to explain and discuss my current research project with you:
The differentiation from competitors is crucial for the economic success of a product. This differentiation can be achieved in addition to price and the date of the market entry through the product quality. To differentiate the quality of products, it is necessary to distinguish between several relevant product characteristics, to determine their values, to evaluate these values and to relate this evaluation to the evaluation of other products. Techniques for the determination of the quality of a product are used in many areas of the quality management, e.g. in the quality assessment.
Web Services are software systems supporting a machine-machine interaction over a network. Web services are often used as modules in different software architectures, especially in Service-oriented architectures (SOA).
In the course of quality management of a Web service applied in software consequently needs appropriate procedures and quality models as means to determine the quality. As there is a lack, research is needed in this field.
In order to eliminate the described deficit, a procedure is to develop that helps to determine the quality of a Web service. A report is conceivable which integrates all relevant views, all influences on the quality and all phases of the life cycle of a Web services.
During the research a lot of similarities between Life cycle assessments of environmental management and the quality management have been identified. These similarities include e.g. principles, procedures and the terminology. Since the Life cycle assessments relate on the product life cycle, on the stakeholders and on all relevant product characteristics, an adaption of the method on the quality management of software seems to be promising.

I would like to answer the following two research questions:
- Is it possible to adapt the principles and procedures of Life cycle assessment and Sustainability reporting to the quality management of Web services?
- Is a quality report based on these findings an appropriate tool for quality management?
Do you have any experiences with the quality management of Web services? Which procedures do you use to determine the quality of Web services? How are your experiences with that procedures? Where are their weaknesses?
Edited by: Bastian Grabski on Jan 7, 2010 11:36 AM

Cisco Unified WFO - Call Recording and Quality Management with Extension Mobility agents

Hi All,
We're considering Cisco Unified WFO - Call Recording and Quality Management for a customer running UCCX 8.0, agents on multiple WAN sites, all agents using extension mobility.
The documentation I've been able to find describes three different recording methods:
Using Desktop Recording service (Endpoint) to record from an agent’s desktop.
Server Recording - Uses SPAN (not so good for remote sites)
Network Recording - Uses CUCM recording service / SIP trunk / phone's built in bridge.
Network recording or Desktop recording should be suitable for the customer but it seems that Extension mobility is not supported. Extension Mobility is not mentioned in the 8.5 installation guide, it is mentioned as ‘not supported’ in the 8.0 guide as follows:
'Server Recording and Network Recording have the following limitations:
• Extension mobility is not supported.'
Neither version's documentation specifically mention extension mobility in relation to the desktop recording method, though I realise this is a similar approach to the 'server recording' method.
So the question I have is: Is extension mobility supported in any way on version 8.0, or version 8.5 for recording? And if so which recording method(s) are supported?
Thanks,
Jonathan

Hi,
I had more luck asking questions over at the Calabrio forum - they make the software and Cisco re-brand a version of it - there is some good info on their portal (http://portal.calabrio.com), you have to register but it's fairly painless. The answer I got was:
"QM Desktop recording has always supported extention mobility as it determines the recorded user by the desktop user's login. Extention mobility was not supported for Server and Network recording until the Calabrio QM 8.6.2 release in April 2011 and will be added to Cisco QM starting with QM 8.5.2 in June 2011"
Regards,
Jonathan

Plano de Cut over

Pessoal,
Estou precisando criar um plano de Cut Over, gostaria de ouvir algumas opniões.
O que é melhor e porque...
E mehor fechar as Ordens TODAS ou não ?
Em caso de projetos como vocês trataram ?
Em caso de Ordem com valor antigo, como vocês resolveram ?
Alguém teria uma descrição de plano de Cut Over para mostrar e me ajudar.
Grata desde já pela ajuda

Julio,
Segue abaixo o plano de Cut Over que tenho usado desde 2009 quando coloquei aqui a pergunta.
Graças a deus muitos projetos se passaram e deu tudo certo.
Não consegui anexar o XLS, então copie e colei a planilha
Tarefa nº
Tarefa
Preparação do sistema produtivo NF-E
PREDECESSORES
1
Cadastrar Impressoras
2
Atribuir Usuários a J1BNFE
3
Atribuir Usuários ao Monitor GRC
4
Atribuir Conecção entre R/3 e e GRC
5
Atribuir Assinatura XML ao GRC
6
Preparar plano de bloqueio Corporativo de Transação VA01/VA02/VL01N/VL02N/VF01/VF02/J1B1N/J1B2N/ME21/ME27/Z*
7
Confimar último Nota Fiscal emitida em cada local de negócio
CUT OVER
8
Transporte de Request ABAP - NOTAS SAP MP135 e NF-E
9
Transporte de Request de Customizing FI/MM/SD MP135
10
Transporte de Request de Customizing FI/MM/SD NF-E
11
Trannsporte de Request ABAP - Programas Z
12
Transport de Request GRC PI
13
Preparar mandate de PRD para entradas Manuais (Range de Numeração/ VK11/J1BG, MM?)
14
Atribuir a Coneção (RFC) do R/3 com GRC PRD - Atualização do caminho via request
15
Revisar Perfil de Acesso R/3 e GRC
16
Atribuir Imporessora (J1BG)
17
Atribuir manualmente - Nova Range de Numeração NF-E aos locais de negócio
18
Atribuir manualmente Saída de Nf-E ao Formulário
PONTOS DE ATENÇÃO/ATIVIDADES MANUAIS
19
Trocar o caminho da RFC do R/3 para apontar para Produção SEFAZ e nào mais Homologação
20
Alterar o Range de Numeração para iniciar com numeral após a ultima emissão de NF-E
21
Criar a VK11 para Mp135
22
Retirar a TAG de Homologação da BADI
23
Cadastrar Impressoras
Boa sorte
Luanna Priscilla

FM- Cut Over Activities

Hi,
I am implementing FM in the mid of the year.
What all documents should be considered for cut over
1) Open PO's - If I want them to create commitment items.
2) Close PO's - invoicing done, but in case credit memo in relation to those invoices is to be posted.
3) FI documents - If reversal of those document is done.. then it wld require Fund Center.
4) Open Sales order
I was planning to use dummy fund center for this.
What are the steps to be followed :-
Like FMCN, FMCT.. FMN3N, FMN4N... so how it is to be done.
Do I have to assign FM Account assignment for current fiscal year or for all fiscal years in which data exists before FM implementation.
Please help me.
Thanks & Regards,
Jyoti

Hi Eli,
There are following methods in BADI.. which should be used in current scenario.
CHECK_DRULE_BEFORE_SAVE
CHECK_DRULE_ENTRY
GET_STRATEGY
SET_ACTIVITY_ CHECK
STEP_CHECK_ON_ENTER
STEP_CHECK_ON_EXIT
SET_DISPLAY_MODE
SET_STRATEGY_BUTTONS
STEP_DRULE_ACTIVITY_CHECK
Derive
Besides this in COBL Parameters, I could only find the parameter Posting date on which basis I can segregate the documents before and after FM Implementation.
Credit Memo/Reversal of documents where posting date of original document is before FM implementation should be replaced with Dummy Fund Center. Would it be possible with this?? Or is there can be any other criteria.
Thanks & Regards,
Jyoti

Create Quality Management view for a Material in background mode

I want to know if there is a way to create a Quality Management View (Quality Management tab) on Material Master (material already extended to plant ) in background mode.
The requirement is to add inspection setup data for a material extended to a particular plant in background. I tried using 'BAPI_MATINSPCTRL_SAVEREPLICA' to add the data and it works perfect as required. Now the problem is this BAPI is creating the inspection setup data only for the material which has QM tab in MM02 for e.g. I manually created the inspection setup for a Material from MM01 and then deleted it , now the BAPI works fine for this material because when I created an inspection setup from MM01 it created the QM tab and after i deleted the entry the tab was still there with no entry in inspection setup.
I want to create inspection setup for a material which does not have QM tab.
I have to create everything is background mode. BDC is one option which I am list interested in.
Thank you for helping in advance.

Thank you for looking into my issue. I have to do the inspection setup in background without using any front end transaction.

Quality Management During Goods Receipt (Inspection Lot)

Hi all,
>>>>>>>>>>>>
REQUIREMENT
<<<<<<<<<<<<
I have a requirement that i need to write an interface program which will receive a file from external agency (manufacturer) and process goods receipt until inspection results. The following steps need to be taken care of;
1) Create a equipment (Utilities - It is an unique identifier for each unit of the material).
2) Do Goods Receipt for the PO with the equipment numbers created.
3) Create Inspection Lot for the material document created during the GR for each equipment number.
4) Execute Inspection Result.
>>>>>>>>>>>>
INFO NOW
<<<<<<<<<<<<
Inspection lot can be created from MIGO directly by SPRO config and MM master data maintenance.
>>>>>>>>>>>>
DONE
<<<<<<<<<<<<
Called BAPI to create Equipment.
Called BAPI to create Goods Receipt.
Inspection Lot Settings to create lots during MIGO
1) New Inspection Type Created as SG1 at SPRO->QM->Quality Inspection->Inspection Lot Creation->Maintain Inspection types. The maintenance is a copy of type 01.
2) Assign Inspection Type to Lot Origin at SPRO->QM->Quality Inspection->Inspection Lot Creation->Maintain Inspection Lot Origins and Assign Inspection Types. SG1 is maintained against lot origin 01 with variant 01.
3) Set Default values for SG1 at SPRO->QM->Quality Inspection->Inspection Lot Creation->Define Default Values for Inspection Type with parameters same as for 01.
4) In Material master for the record set the inspection setup in the quality management tab. put SG1 as active and preferred. Also set Post to insp Stock, Insp with task list, Auto Assign, Skips allowed, Serial Numbers poss, Control Insp lot as For each Material Doc Item.
I have to kow how to select the Inspection Plan for the lot and thus set the status of lot to released and get it ready for results.
I also have BAPI ready for Inspection Result.
>>>>>>>>>>>>
TESTING
<<<<<<<<<<<<
I have tested it and was working fine till last thursday. I have the above mentioned settings even now in the system. Can there be anything else which the functional consultants would have change that affected the process. Anyways now the inspection lot is not getting created for the Inspection during MIGO and I am really struggling to find the exact reason.
For your info, I am working mostly on Utilities and so do not have much idea about the quality management stuff.
>>>>>>>>>>>>
QUESTION
<<<<<<<<<<<<
Why the inspection lot is not getting created during MIGO for my scenarion?
How to select the inspection plan in the program?

deleted

Inspection setup in view quality management update in material master

Hi all,
We are using BAPI_MATERIAL_SAVEDATA for our material master updation.
Here one of the change in the program is to update the inspection setup in the view quality management.
Can anybody tell in which stucture of the bapi BAPI_MATERIAL_SAVEDATA i can pass the values of the inspection set up fields.If not is there any other bapi through which can be done?
Thanks in advance.
regards
Nazmul

Hi,
To deactivate the Inspection Types for materials, you can use transaction QA08.
Here use tab "Deactivate insp. type" and specify the inspection type which you want to dactivate.

Licensing Issue Quality Management 9.0 with UCCX 8.5

Hi guys,
The UCCX compatibility matrix, Cisco WFO System config Guide plus QM 9.0 installation guide all state QM9.0 is compatible with UCCX 8.5(SU3).
We have ordered QM9.0 licenses using part number
L-CCX-90-QM-L-K9=:L-CCX-90-QM-L-K9= : CCX 9.0 Quality Manager Server , 10 Seats LICENSE ONLY
I am unable to add these licenses to our UCCX server as I am getting:
Error: The Cisco Unified CCX Quality Manager Seat feature (2nd line) of xxxxx.lic has unsupported version number (9.0)
Has anyone installed QM9.0 with UCCX 8.5 and if so what licenses did you have to purchase?
Thanks!

I have not done this yet, I was looking into getting the license to do same you are doing. Thanks for the heads up. I will wait to see outcome of your attempt.
My main drive to go to 9.x is to get IE9 32 bit support with the latest 9.x SR as I have a handful of supervisors who have Windows 7 and using it to play back recordings, etc and I'm tired of the compatibility issues and time spent on their PCs to keep it running after they do other updates, etc. Was hoping 9.x with the IE9 and 32 bit support would help with those headaches.

Quality Management v9 - Recording file is .spx and size of 0 kb

Guys,
I have theses versions here :
CUCM v9.1.2
Quality management 9.0.1.57
UCCX 9.0.2.11001-24
Desktop are connected on the PC port of the phone !
I want to do the desktop recording and I have an issue where the storage location contains only .spx files that are empty with 0 bytes.
Here is the troubleshoot I did :
From the Recording interface I can see all the conversation but I can't play it.
If I use wireshark I can see the RTP on the destop, I can convert it and listen that RTP stream..so the stream is going to PC
If I run the QMDump on the desktop of the agent I see the G711 Ulaw which is good but I can't find Skinny hearts beats ( logs of QMdump Attatch ).. I rebooted the phone but still..
I see on the troubleshooting guide, that this situation could be during the conversion process, it says we need to get logs and escalate the case.
Anyone have a suggestion ?

Mary,
this issue pertains to either not receiving a SIP invite to start recording, or not receiving the actual RTP from the phone. More than likely it is not receiving a SIP invite. Check the (WFO 9.0 "Recordserver.dbg") or (WFO 10.0 "Ctiservice.dbg") logs , look for INVITE, it should tell you if you received it or not.
Example of a good SIP invite:
SIP: IN|INVITE sip:[email protected]:5060 SIP/2.0|6156255c|10.192.252.36:32880->10.32.2.66:5060|Call-ID: [email protected]|From:
Example of a BAD SIP response:
type=Network Recording,person=140]] call CiscoCall[Call[2:20211600];ConnectionId=31651532] should have received SIP but didn't!
If you are getting a SIP invite, then check the ports between Phone and Recordserver to ensure RTP can get through.
If you are NOT getting a SIP invite, check your CUCM configuration for Recording:
here is a link to guide you.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/6_0_1/ccmfeat/cmfsgd601/fsmr.html#wp1047595

Is Quality management module required to be used for vendor evaluation?

Hi,
There is vendor evaluation functionality in MM. Is use of quality management module is mandatory for this? I wish to track the performance of vendor regarding quality (How much he has supplied, out of which how many are accepted and how many are rejected). Can I get this report without using QM?
Thanks in advance,
Satish

you can enter Quality results manually in vendor evealuation, so QM is not necessary for this, however with QM you can get the scores semi-automatic and automatically.

Moving to Exchange Online from SBS 2003/Exchange 2003 using PST files instead of cut over migration?

I have a friend who runs a small company with approximately 10 users. They are currently using Small Business Server 2003 and are using Exchange 2003 to a limited degree. They are using POP accounts with a hosting company for external email and
are using Exchange for internal email and calendar sharing. They have several different versions of Outlook including 2003, 2007, and 2010. Most of the users have two mail accounts configured in Outlook - one Exchange account and one account with a hosting
company which provides POP mail boxes. Their MX record currently points to the hosting company not their exchange server. As far as I know, they do not have any static IP addresses or if they do, they are not using them.
I do not believe Outlook versions about 2010 will work with Exchange 2003 and their server is getting older and probably needs an upgrade.
I think they should probably move to Exchange Online since they do not have an IT person on staff.
I've done some research and it looks like the recommended solution is a cut-over migration from Exchange 2003 but it looks like that would require some changes to the existing SBS 2003 / Exchange 2003 server and I'm not sure that we would be comfortable
making those changes.
Would it be possible to sign-up and create the user accounts using Exchange Online and just import the data from the user's PST files?
I tried doing some research it looks like it is possible but one post mentioned needing to modify the mailbox’s legencyDN or they may not be able to reply to old messages. How difficult is that? Can it be done after the messages have been migrated
to Exchange Online.
They only have about 10 users so we are looking for the simplest way to move to Exchange Online, not necessarily the fastest or most efficient.
Any advice would be greatly appreciated.

Hi,
Based on your description, I understand that you want to migrate Exchange 2003 Public Folders to Exchange Online. We can get following messages from this article:
Public Folders in Exchange Online
You can’t migrate public folders directly from Exchange 2003. If you’re running Exchange 2003 in your organization,
you must move all public folder databases and replicas to Exchange 2007 SP3 RU10 or later. No public folder replicas can remain on Exchange 2003.
It seems that can’t migrate on-premise Exchange 2003 public folders to an Office 365.
àOn the client
side we are using Exchange 2007
Did you mean Outlook 2007? Please refer to the following thread and check if can help you.
Migrating Exchange 2003 Public Folders to
Wave 15 Office 365
Hope this helps.
Best regards,
Justin Gu

JavaScript files are not being updated while updating managed solution over Dynamics CRM Online

Hi Support,
While I am updating a managed solution over Dynamics CRM 2013 Online, JavaScript files are not being updated and is showing the source as of the last version of the managed solution.
I tried the same versions of solution on my CRM 2013 on-premise install (test organization) and it updated successfully.
This is a bit urgent issue. Please suggest how to resolve this.
Online version of the CRM is
Microsoft Dynamics® CRM Online Spring '14
(6.1.1.1855) (DB 6.1.1.1847)
blog: <a href="http://technologynotesforyou.wordpress.com">http://technologynotesforyou.wordpress.com</a> | skype: ali.net.pk

Our technical team managed to find the immediate cause for the problem, and a solution.
According to them there was a corruption on a speciffic OLAP file. By deleting it, they allowed it to be recreated on the next application processing. The file in question was found in \Microsoft SQL Server\MSSQL.2\OLAP\Data\UGF.0.db\<APPLICATION>.38.cub.xml
Where <APPLICATION> is the name of the problematic cube.
After that everything is working.

Quality Management - Cut Over

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