Quality Management - external storage?

Hi All,
has anyone successfully set QM 2.6 up to store recordings on an external drive?
The documentation isn't very helpful and I can't seem to figure out what I could be missing or configuring incorrectly.
The QM server is part of the domain. The domain user I'm configuring has full access to the shared folder. I've tried setting up the external storage in the PostInstall tool with every possible path string I could imagine without recording anything to the share drive. Local storage works fine by the way.
Can someone having a working config give me hints on this.
It would be greatly appreciated.
Thanks,
Attila

Hi guys
I have the same problem however I am able to retrieve and play back the audio files but bnot able to retrieve screen capture video files
I am also migrated it to network storage. Video files are being uploaded to the new location with nno issues but they are not being able to be retrieved any suggestion
I am getting the following messages:
The message they are getting is as follows:
There are two windows appearing quickly saying that the files are decoded and initialized successfully. Then we get the window displaying” connecting to video file please wait while a connection is established
The message they are getting is as follows:
There are two windows appearing quickly saying that the files are decoded and initialized successfully. Then we get the window displaying” connecting to video file please wait while a connection is established
The message they are getting is as follows:
There are two windows appearing quickly saying that the files are decoded and initialized successfully. Then we get the window displaying” connecting to video file please wait while a connection is established. then is stays there and does not retrieve files
Abdul

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"Demo on SAP EWM Quality Management Process with Storage Control" by Ganesan Srinivasan-SAP EWM Consultant -Krypt Inc-a Leading SAP Supply Chain Company USA.

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http://youtu.be/1Tu9c7ecL34

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Hi all,
>>>>>>>>>>>>
REQUIREMENT
<<<<<<<<<<<<
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deleted

How do I manage my storage?

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ANDY - Is it a good idea to strive towards only using the MBP with SSD for the program software and presets and try to keep all project files on external HDs?
Yes.
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Quality Management v9 - Recording file is .spx and size of 0 kb

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[db2diag.log|http://snipt.org/pYx/]
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Dear gurus,
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Quality Manager no record the calls.

Hi everyone
I'm Deploying a Recording QM solution and it does't record the calls.
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RecordSErver0001.log
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2014-03-23 23:00:23:630 INFO QM0001 Unable to retrieve 'recording storage location' with error '-1'. Retries will occur automatically.
2014-03-23 23:00:51:959 INFO QM0001 Unable to retrieve 'recording storage location' with error '-1'. Retries will occur automatically.
2014-03-23 23:00:55:657 INFO QM0001 Unable to retrieve 'recording storage location' with error '-1'. Retries will occur automatically.
2014-03-23 23:01:24:017 INFO QM0001 Unable to retrieve 'recording storage location' with error '-1'. Retries will occur automatically.
2014-03-23 23:01:27:699 INFO QM0001 Unable to retrieve 'recording storage location' with error '-1'. Retries will occur automatically.
2014-03-23 23:01:56:075 INFO QM0001 Unable to retrieve 'recording storage location' with error '-1'. Retries will occur automatically.
2014-03-23 23:01:59:757 INFO QM0001 Unable to retrieve 'recording storage location' with error '-1'. Retries will occur automatically.
2014-03-23 23:02:28:118 INFO QM0001 Unable to retrieve 'recording storage location' with error '-1'. Retries will occur automatically.
2014-03-23 23:02:31:784 INFO QM0001 Unable to retrieve 'recording storage location' with error '-1'. Retries will occur automatically.
2014-03-23 23:03:00:176 INFO QM0001 Unable to retrieve 'recording storage location' with error '-1'. Retries will occur automatically.
2014-03-23 23:03:03:724 INFO QM0001 Unable to retrieve 'recording storage location' with error '-1'. Retries will occur automatically.
2014-03-23 23:03:32:131 INFO QM0001 Unable to retrieve 'recording storage location' with error '-1'. Retries will occur automatically.
2014-03-23 23:03:35:766 INFO QM0001 Unable to retrieve 'recording storage location' with error '-1'. Retries will occur automatically.
2014-03-23 23:04:04:158 INFO QM0001 Unable to retrieve 'recording storage location' with error '-1'. Retries will occur automatically.
2014-03-23 23:04:07:808 INFO QM0001 Unable to retrieve 'recording storage location' with error '-1'. Retries will occur automatically.
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ctiservice.log
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2014-03-23 23:04:52,471 INFO QMCT0000 SQM CTI Service ready.
2014-03-23 23:05:49,006 INFO QMCT0000 Client Connected <10.10.10.5>
2014-03-23 23:05:49,053 INFO QMCT0000 Sending Response <10.10.10.5>: Head[26,158,1]InvokeId=1;StatusCode=0;StatusText=OK;StatusMemory=0,0439;StatusThreads=0,0033;<
2014-03-23 23:06:14,590 INFO QMCT0000 TimeoutTimer[HeartbeatTimer] Timeout Items=0 - FreeMem=4784304 TotalMem=16252928 MaxMem=259522560.
2014-03-23 23:09:43,225 INFO QMCT0000 Client Connected <10.10.10.5>
2014-03-23 23:09:44,223 INFO QMCT0000 Sending Response <10.10.10.5>: Head[26,158,1]InvokeId=1;StatusCode=0;StatusText=OK;StatusMemory=0,0446;StatusThreads=0,0033;<
2014-03-23 23:09:44,239 INFO QMCT0000 <Agent[type=Network,dev=SEP000C298D44C2,ip=10.10.10.5,id=1.PC2]> created successfully.
2014-03-23 23:09:44,254 INFO QMCT0000 <Agent[type=Network,dev=SEP000C298D44C2,ip=10.10.10.5,id=1.PC2]> registered successfully.
2014-03-23 23:09:44,254 INFO QMCT0000 <Agent[type=Network,dev=SEP000C290478A3,ip=10.10.10.5,id=1.PC3]> created successfully.
2014-03-23 23:09:44,254 INFO QMCT0000 <Agent[type=Network,dev=SEP000C290478A3,ip=10.10.10.5,id=1.PC3]> registered successfully.
2014-03-23 23:09:44,270 INFO QMCT0000 <Agent[type=Network,dev=SEP000C29B5DB52,ip=10.10.10.5,id=1.PC1]> created successfully.
2014-03-23 23:09:44,270 INFO QMCT0000 <Agent[type=Network,dev=SEP000C29B5DB52,ip=10.10.10.5,id=1.PC1]> registered successfully.
2014-03-23 23:15:43,039 INFO QMCT0000 Client Connected <10.10.10.5>
2014-03-23 23:15:43,039 INFO QMCT0000 Sending Response <10.10.10.5>: Head[26,158,1]InvokeId=1;StatusCode=0;StatusText=OK;StatusMemory=0,0476;StatusThreads=0,0033;<
2014-03-23 23:27:01,859 INFO QMCT0000 NT Service requested shutdown <QM CTI Server[Configuration[10.10.10.5:52102][30,3]][running=true]>
2014-03-23 23:27:01,859 INFO QMCT0000 Shutting down request handling...
2014-03-23 23:27:01,859 INFO QMCT0000 Server no longer listening on port <52102>.
2014-03-23 23:27:02,124 INFO QMCT0000 Request handling shutdown complete.
2014-03-23 23:27:02,124 INFO QMCT0000 CTI Service shutdown complete.
2014-03-23 23:27:03,372 INFO QMCT0000 VERSION INFO: <Quality Management - ctiservice>: Version <8.5.2.18>
2014-03-23 23:27:03,372 INFO QMCT0000 NT Service requested start.
2014-03-23 23:27:03,856 ERROR QMCT2006 Cannot load configuration from Data API Service.
2014-03-23 23:27:03,856 ERROR QMCT2000 Could not retrieve configuration <Cannot load configuration from DB.>. Retry in <30000> ms.
2014-03-23 23:27:33,886 ERROR QMCT2006 Cannot load configuration from Data API Service.
2014-03-23 23:27:33,886 ERROR QMCT2000 Could not retrieve configuration <Cannot load configuration from DB.>. Retry in <30000> ms.
2014-03-23 23:28:03,947 ERROR QMCT2006 Cannot load configuration from Data API Service.
2014-03-23 23:28:03,947 ERROR QMCT2000 Could not retrieve configuration <Cannot load configuration from DB.>. Retry in <30000> ms.
2014-03-23 23:28:34,008 ERROR QMCT2006 Cannot load configuration from Data API Service.
2014-03-23 23:28:34,008 ERROR QMCT2000 Could not retrieve configuration <Cannot load configuration from DB.>. Retry in <30000> ms.
2014-03-23 23:29:04,054 ERROR QMCT2006 Cannot load configuration from Data API Service.
2014-03-23 23:29:04,054 ERROR QMCT2000 Could not retrieve configuration <Cannot load configuration from DB.>. Retry in <30000> ms.
2014-03-23 23:29:32,758 INFO QMCT0000 NT Service requested shutdown <null>
2014-03-23 23:29:32,773 INFO QMCT0000 CTI Service shutdown complete.
dbproxy.log
14-03-23 22:02:05,442 INFO QMDP0000 VERSION INFO: <Quality Management - dbproxy>: Version <8.5.2.18>
2014-03-23 22:02:05,442 INFO QMDP0000 NT Service requested start.
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2014-03-23 22:03:35,984 ERROR QMDP2003 Could not initialize RequestManager. Verify DB connection information is correct. Will retry in 30000ms.
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2014-03-23 22:04:06,015 ERROR QMDP2003 Could not initialize RequestManager. Verify DB connection information is correct. Will retry in 30000ms.
2014-03-23 22:04:36,045 ERROR QMDP2001 Unable to load database connection properties from Data API Service
2014-03-23 22:04:36,045 ERROR QMDP2003 Could not initialize RequestManager. Verify DB connection information is correct. Will retry in 30000ms.
2014-03-23 22:05:06,075 ERROR QMDP2001 Unable to load database connection properties from Data API Service
2014-03-23 22:05:06,075 ERROR QMDP2003 Could not initialize RequestManager. Verify DB connection information is correct. Will retry in 30000ms.
2014-03-23 22:05:36,105 ERROR QMDP2001 Unable to load database connection properties from Data API Service
2014-03-23 22:05:36,105 ERROR QMDP2003 Could not initialize RequestManager. Verify DB connection information is correct. Will retry in 30000ms.
2014-03-23 22:06:06,135 ERROR QMDP2001 Unable to load database connection properties from Data API Service
2014-03-23 22:06:06,135 ERROR QMDP2003 Could not initialize RequestManager. Verify DB connection information is correct. Will retry in 30000ms.
2014-03-23 22:06:36,165 ERROR QMDP2001 Unable to load database connection properties from Data API Service
2014-03-23 22:06:36,165 ERROR QMDP2003 Could not initialize RequestManager. Verify DB connection information is correct. Will retry in 30000ms.
2014-03-23 22:07:06,195 ERROR QMDP2001 Unable to load database connection properties from Data API Service
2014-03-23 22:07:06,195 ERROR QMDP2003 Could not initialize RequestManager. Verify DB connection information is correct. Will retry in 30000ms.
2014-03-23 22:07:36,225 ERROR QMDP2001 Unable to load database connection properties from Data API Service
2014-03-23 22:07:36,225 ERROR QMDP2003 Could not initialize RequestManager. Verify DB connection information is correct. Will retry in 30000ms.
2014-03-23 22:08:06,255 ERROR QMDP2001 Unable to load database connection properties from Data API Service
2014-03-23 22:08:06,255 ERROR QMDP2003 Could not initialize RequestManager. Verify DB connection information is correct. Will retry in 30000ms.
2014-03-23 22:08:36,285 ERROR QMDP2001 Unable to load database connection properties from Data API Service
2014-03-23 22:08:36,285 ERROR QMDP2003 Could not initialize RequestManager. Verify DB connection information is correct. Will retry in 30000ms.
2014-03-23 22:09:06,315 ERROR QMDP2001 Unable to load database connection properties from Data API Service
2014-03-23 22:09:06,315 ERROR QMDP2003 Could not initialize RequestManager. Verify DB connection information is correct. Will retry in 30000ms.
2014-03-23 22:09:36,626 INFO QMDP0000 Server is listening at port <52103>.
2014-03-23 22:14:42,839 ERROR QMDB2001 SQM database execute failed: The INSERT statement conflicted with the FOREIGN KEY constraint "EventAudit_person_FK". The conflict occurred in database "SQMDB", table "dbo.Person", column 'id'..
2014-03-23 22:16:06,845 ERROR QMDB2001 SQM database execute failed: The INSERT statement conflicted with the FOREIGN KEY constraint "EventAudit_person_FK". The conflict occurred in database "SQMDB", table "dbo.Person", column 'id'..
2014-03-23 22:16:11,431 INFO QMDP0000 NT Service requested shutdown.
2014-03-23 22:16:11,431 INFO QMDP0000 Server no longer listening on port <52103>.
2014-03-23 22:16:11,431 INFO QMDP0000 DB Proxy shutdown complete.
mana.log
2014-03-23 23:25:42,626 INFO MANA0000 Running polling diagnostic...
2014-03-23 23:26:01,799 ERROR QMMN2016 Unexpected error while getting call data for CM task.
2014-03-23 23:26:01,908 INFO MANA0002 Notification: <2014-03-23 23:26:01 QM1000 [CATASTROPHIC] Mana no pudo conectarse a Quality Management CTI Service (10.10.10.3): RECHAZADA>
2014-03-23 23:26:01,908 INFO MANA0000 Polling diagnostic finished.
Any aideas?
Thank you

Did you ever get this resolved? This product is horrible. I fix one thing and then another is broken.

ZFS boot device - UFS external storage - Solaris volume manger

Hi All,
If a system is running ZFS boot can one use Solaris Volume Manager on external UFS storage devices? If so, where do you store the metadb?

Should work, even though you need to have a slice somewhere where you can store the metadb's.
Perhaps you can store them on the external storage? Unless they are frequently removed.
.7/M.

Quality Manager Deskop application recording tab

Dears, I have installed a Quality Manager, a contact centre, and a CUCM, and i have the following problem:
While running the quality manager Desktop application, I can see recordings in the archive tab for all agents, but on the recording tab i can only view some of them:
I checked the troubleshooting guide, and i noticed the following problem:
Problem:
In QM Desktop, an agent's recordings show up in the Archives tab but do not appear on the Recordings tab.
Solution:
The agent is not part of a workflow. Agents must be part of a workflow in order for their recordings to appear on the Recordings tab. Their recordings do show up on the Archives tab as long as archiving is enabled.
In my case i am assigning a team to a group, and the same team is assigned to the workflow. And the recordings of some agents of this team are seen in the recording tab while others are not. When i go to the workflow i see that the team is assigned to the workflow, my question is that how can i check that each individual agent is a part of the workflow?
And how can i make all agents appear in the recording tab?
Please help,
regards,
Moustafa

Hi JT,
Thanks for the reply, but actualy it was me (Regi) who ask the questions
I have a few questions about your reply :
a) Recording desktop logs in WFO_QM\logs (im assuming this is endpoint recording) to see if those recording are tagged for both Quality & Archive reason. If its not marked for Quality then you'll need to check your configuration again.
Q: Yes I'm using endpoint recording. Do you know what log file and entry I should look for ? Because there are some different log files and each contains a lot of entries. Or can you lead me to a guide in Cisco about this ?
b) If its marked for Quality, check ProgramFiles\CommonFiles\SQM\recordings\daily to see if there are any files (*raw) in there. The file size should be increasing when the recording is on going. You should only see current day recording files.
Q: Is the files for Archive Recording should the appear in this folder ? Because right now I'm away from the server and still haven't got the chance to check on this.
c) By default, the recording files should be transferred into storage location at 6pm each day (default location ProgramFiles\CommonFiles\QM\recordings\audio). If the recording files are not in this folder, then it will not appear in the Recording tab. There could be an issue with the uploading process
Q: The recording files exist only in the audio folder but not in the video folder (FYI, I also configure QM for Screen Recording).
Thanks again for the help, JT.
Regards,
Regi

Quality Management - external storage?

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