Quantity unit in complaint items

Hi all,
we have a problem when adding products in a complaint.
When we choose the product id, the description is automatically loaded but that does not happen with the "base unit of measure". We would like this to happen because, till now, we have to press F4 and select one of the product units.
Any help would be appreciated.
Thanks.

Please check that in genearl tab of Product master you have entered the Base unit of measure. Also check in the Sales & distribution Tab for that particular sales Org whetehr Sales Unit of measure has been maintained or not.
Regards
Arun Kumar
Rewards Points if it helps.

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