Queries on CRM...

Hi Experts,
Can u help me with these queries on CRM :
(1). What is the Quotation Price for CRM in India?
(2).How long does it take for the implementation?
(3).Are there any add-ons with CRM?
(4).Who are the major competitors/SAP partners offering CRM implementation in India?
(5).Can you provide me any link where I can check the whole implementation process?

Hi,
You may go through CRM configuration and best practices available in the below
link.
http://help.sap.com/bpcrmv12007/CRM_DE/BBLibrary/html/BBlibrary.htm_
Coming to implementation time, it totally depends on your buniness scenario and how many scenarios you are implemneting in CRM. (We can say months)
Thanks and Regards,
Pavan Kumar Gali.

Similar Messages

BW queries onto CRM UI

How is CRM integrated with R/3 and BW?
I am interested to know if we can integrate BW queries (not using WAD) into CRM UI?

Hi Patrick,
The preview in web browser option that you mentioned gives you a URL straight to the query. This can be used in the portal. There are a couple of options for displaying queries in the portal.
One is to use the SAP BW Report iView, another to use a simple URL iView to which you would supply the URL that you got from the 'Preview in web browser'. I don't think that using the BW query gives much advantage over the URL query... except that you use an alias for the BW server so if the actual server is ever to change then just the alias would need updating rather than individual URL's in each iView.
Regards,
Patrick.

Displaying custom BI queries on CRM 2007 WEB UI

Hi,
I would like to know the process involved in displaying a custom BI query in CRM 2007 WEB UI. Can someone please advise ?
Regards

Hello,
there is SAP documentation available for this on service.sap.com/crm-inst
It is in the CRM 2007 -> Webclient UI folder.
cheers Carsten

OPA quering in Siebel CRM

We have a scenario as mentioned below
Scenario -
BC - Account
1. Siebel CRM sends account id to OPA
2. OPA queries Siebel CRM for the same account's name, status.
3. OPA applies the rule,
     Rule - if(status = "pending")
               return "the list of products"
          else
               return "the account is not pending"
4. The rule checks the validity and it returns the list of products written in the rule
Here we are unable to find how OPA can query in the Siebel CRM to get more details about the account.
Waiting for suggestions!!

898787,
If you are not already, then you should be using the OPA Connector for Siebel. The Connector allows you to define either a 'business object mapping' in the Siebel Client using a graphical drop down list approach to pick entities and attributes, or the newer 'integration object mapping' approach which uses an IO defined in Siebel Tools and is 'decorated' with user properties which define the entity/attribute mapping.
Either way, when you pass a the Id of a BO/top level Integration Component into OPA, OPA then uses these mappings to query out the rest of the data which is defined as part of that mapping (which n your case would be the account name and status).
both approaches are detailed in the Connector help http://docs.oracle.com/html/E26106_01/toc.htm
Cheers,
P.

How to pass variable between CRM Fact sheet and BI web template

Hello,
I am looking for someone who has integrated a custom web template with the CRM fact sheet (I am on 2004s).
I have created a custom web application design template for displaying on the portal for a CRM factsheet (TPL_FACT_SHEET).
This template is based on a query which has a variable (CHOOSE_CUST, ready for input, input: optional type) on 0CUSTOMER char.
When the sales rep queries the CRM FactSheet on the portal- based on the 0CUSTOMER he is demanding the fact sheet for, the appropriate 0CUSTOMER value needs to be parsed to my custom web template and it should return him the report. The report is very simple with just sales for current and previous year by material group. There is a std template to do this but we are using cutom data providers and hence need to create this custom web template.
Thus far I have created a 'filter pane' in my web template but do not know how to link this with the CRM fact sheet or even how to link it to my query variable. Currently when my template is called from the factsheet (portal) it displays results for multiple customers without any filter!
Please advise how to proceed in linking the CRM fact sheet 0Customer number with my web template filter pane!
Full points for useful answers!
Thanks
Naresh

Hello,
I am looking for someone who has integrated a custom web template with the CRM fact sheet (I am on 2004s).
I have created a custom web application design template for displaying on the portal for a CRM factsheet (TPL_FACT_SHEET).
This template is based on a query which has a variable (CHOOSE_CUST, ready for input, input: optional type) on 0CUSTOMER char.
When the sales rep queries the CRM FactSheet on the portal- based on the 0CUSTOMER he is demanding the fact sheet for, the appropriate 0CUSTOMER value needs to be parsed to my custom web template and it should return him the report. The report is very simple with just sales for current and previous year by material group. There is a std template to do this but we are using cutom data providers and hence need to create this custom web template.
Thus far I have created a 'filter pane' in my web template but do not know how to link this with the CRM fact sheet or even how to link it to my query variable. Currently when my template is called from the factsheet (portal) it displays results for multiple customers without any filter!
Please advise how to proceed in linking the CRM fact sheet 0Customer number with my web template filter pane!
Full points for useful answers!
Thanks
Naresh

Select statements where we have to write in crm 7.0

hi
i am new to sap crm 7.0
1)where we are useing select statments in sap crm 7.0
where we have to write the code as a crm technical consultant
at which level genil or bol .if we write can u plz let me knw with clear answer.

Subhani,
Writing queries in CRM is always tricky. The question you have asked is very general, still i will try my hands on it for the larger benefit of the community.
One should avoid writing queries on UI layer - As a general practice writing queries on UI is not appreciated because it hampers performance to a large extent.
Use of standard FM instead of queries - There are several standard FM provided by SAP which serves most of the purpose for which queries may have to be written, they are written in a way so as to optimize the DB connect.
BOL/GenIL - Incase the interaction with the DB table is very frequent, Query must be written in BOL/GenIL layer, this is done in order to have a steady framework and avoid frequent DB connect.
If you have any specific query, feel free to post it but be more elaborative so that community members can help.
Regards,
Harshit Kumar

Web Service 2.0 ListOf

Hi,
I need some help with some basic webservice queries in CRM On Demand
Using a version 1.0 WSDL I can do queries and return data from the Child object, e.g. Contacts' related to a Account.
The AccountQueryPage method has a ListOfAccountContact section.
However using a 2.0 WSDL, many of the child entities do not exisit as ListOf*
So how do i return the related contact information to a specified account using a 2.0 WSDL.
The reason i need to do this is i'm looking in to using the searchspec method which is only supported by Webservice 2.0 not 1.0.
Thanks
Minesh

Hello Min,
In WebService 2.0 Every element is treatened as a Node. If parent is not found then the child element is treatened like a Node and the same function will work on that one.
Thanks
Subbu

The currency translation type 0MEANDAILY is not available in the system

While executing certain queries for CRM Sales I am getting this error "The currency translation type 0MEANDAILY is not available in the system" I have looked and haven't found this info object in the Business content.
Any help?
Thanks
Arunava

Dinesh,
If I do a transfer Global setting from RSA1 on my CRM system there are four to choose from
1> Currency
2> unit of measurement
3> Fiscal year variant
4> Factory calander
Which should be chosen..?? for the 0MEANDAILY . From Anurag's post it's evident that this is a part of the BC and being an info object it's not populated by transferring Global data. Please explain
Anurag,
Can you please be a little more specific .. I am in the rsa1--> bc Then what.. How do I search? I searched against the infoobjects and this is not available
Thanks
Aruava

Training Needs Analysis TNA

Hello all,
Is this the right forum to post TNA training needs analysis queries for CRM?
This is specific to understanding what training is required for training users in CRM?
thanks

Hi Abhay,
It depends on use of training. If your company wants to utilize your skills then you can suggest:
1. Training in SAMRT FORM and ADOBE Forms.
2. BADI and Related Technologies.
3. Module Pool Programming.
Even U can request for Certification that will add value to your profile.
Now if they want you to go for a course out-side.
then you can request
1. Web-Dynpro
2. ALE IDCO and Work flow
3. XI
4. BI-BW.
Hope this will help you.
Pl. Reward points to Helpful answer, it motivates us to answer more

Help needed in displaying BI Queries, Views in CRM 2007

Hi Friends,
I am working on an upgrade project( CRM 2007 from CRM 5.0). In the earlier system, there are using portal for opportunity management. In portal on clicking Reports workcenter link, they were getting the following options.
Open Query - This gives the list of BI Queries.
Open View - This gives the list of views that are already created.
Save View - This gives the provision to save the view.
Now i need to replicate this functionality in NEW UI(CRM 2007). I am stuck up in how to approach this requirement.
Any pointers on this will be really helpful.
Thanks,
Udaya

Hi,
BI Content is shipped in the delivery version (D version). Before you can work with BI Content objects, you have to copy them from the delivery version (D version) to the active version (A version). This means that you must activate the BI Content.
You can collect the delivered BI Content in the function area BI Content of the Data Warehousing Workbench and copy it to the active version. This ensures that all additional required objects are automatically included, as is the sequence of activation. You can choose whether you want to copy, match, or not install the BI Content objects.
If you do not compare the versions, the delivery version is used and the active customer version is overwritten when you activate the BI Content.
We recommend that you install BI Content objects in the following cases:
After a BI Content release upgrade
An upgrade to a new BI Content release usually contains a large number of new and modified BI Content objects. If you want to use the new and modified BI Content, you have to reinstall the BI Content objects. Refer to the comments in the Release Notes for BI Content documentation for the particular release. They are available on help.sap.com ® SAP NetWeaver ® BI Content. In some cases, we recommend explicitly that you install the A versions of certain objects.
After installing a BI Content support package
Refer to the SAP Notes that are delivered with each Content support package. These SAP Notes contain information on why certain BI Content objects are being redelivered. An overview of the SAP Notes can be found at service.sap.com/bi ® Product Information SAP NetWeaver 7.0 BI ® Support Packages ® BI Business Content.
For More Information Go through the below link
http://help.sap.com/saphelp_nw04s/helpdata/en/8c/131e3b9f10b904e10000000a114084/frameset.htm
Regards,
Marasa.

Queries on proforma, billing and taxation in CRM

Hi,
Scenario : SAP CRM Services + ECC 6.0
I have the following queries on billing and taxation in CRM:
1. Is it a must to use CRM Billing in case we are implementing CRM Services or can we use R3 Billing?
2. We are using billing plans in CRM service transactions. Can we still use R3 billing or CRM billing needs to be set up ?
3. Can we do taxation (tax determination) using R3 tax engine (CIN) for CRM Services scenario ? In that case where does the billing need to be done?
4. In case CRM billing and tax determination in CRM is a must in our case, can anyone help me with a TTE configuration guide (I believe that tax calculation in CRM can happen only using TTE)?
5. In certain cases we need to generate proforma as well as final invoices. Can this be done using CRM billing?
Thanks and Regards,
Dhaval

Dear Zaki,
I assume both proforma and commercial invoice is having the same number range interval which is internal.
In billing use the following user-exit
USEREXIT_NUMBER_RANGE (Module pool SAPLV60A, program RV60AFZZ)
Since the pro forma is created earlier, this exit should not be valid for pro-forma invoice type.
When the commercial invoice is created, this exit should trigger (if VBRK-FKART = COMMERCIAL INVOICE DOCUMENT TYPE) then put the delivery number in VBFA as the VBELV and fetch
the VBELN if the VBTYP_N is pro-forma invoice (U).
If there is any entry in VBFA with the above criteria, then use the same document number (VBRK-VBELN of pro-forma)
and fill it in the document number for Commercial invoice.
Check with your ABAP-er and you will get a better idea.
Thanks & Regards,
Hegal K Charles

BW - BPS, CRM & some more queries

Hi all
I need some urgent help in following topics.
1. What is the Role of BW BPS in a CRM Project
2. What would be the percentage effort difference in terms of CRM / BW for a typical requirement.
3. On the CRM Effort, what are the skills needed.
4. What are the CRM - BPS integration skills needed.
Thanking you in advance.
Rachesh

hi
u have to configure planning profile in CRM system.
SPRO>CRM>Account Planning-->-General Settings
tx
srin

CRM support pack queries

Hello Support,
I have CRM 2005 in my landscape.It has the following patch level.
for ABAP stack it is at Stack 8
for JAVA stak it is at Stack 4.
And we are going for both (ABAP and JAVA) to STACK 15 which is latest.
I have the following query
1.) Can i directlly upgrade the JAVA stack from 4 to 15. Since i guess the present stack is too low.
Will we face any issue in doing so. What is the general practise?.
2.) For the ABAP stack , can i put the whole stack from 9 to 15 in the queue at a time or do one stack at a time.
Example
first upgrade it to 9 then 10 and so on
or directly in one queue to 15, so that we can have only one SPDD and SPAU.
3.) what is the main SNOTE for the CRM support pack.
4.) What all pre-requisite are ther perticulary for the CRM support packs.
Regards
Anthony

Hi mohit ,
Thanks for the reply ..
Yes , i will try convicing the client for going to latest -1 patches.
Now you have suggest that we must go for the ABAP to first SP12 and then to the latest -1.
I have the following query regarding this.
1.) How should i go to SP12 stack.
a.) by directly adding all the stacks till 12 in one go. (that is starting the queue from stack 8 to 12 ).
b.) going one stack at a time (i.e first will bring it to stack 9 then 10 then 11 and then 12)
c.) going component wise ( eg , first the BASIS till 12 , then the ABAP , then BW and so on.)
Regards
Anthony

CRM Service- General Queries

Dear Experts,
In ERP Service, we have a concept of task list which would be assigned to a service product. The task list is nothing but a list of text items which informs the technician of what he is supposed to do when he carry out a specific service.
How is this realized in CRM?
In ERP Service, they do have a concept called BOM where they maintain the services and spare parts that can be used to service a object part. This BOM get automatically exploded when the object part is used in the service order.
How is this realized in CRM?
We have a concept called product proposals which work in a similar way u2013 but it also proposes the up-sell, cross-sell and accessories that are relevant to the product in addition to that of the services and spare parts. The concept of service templates can be used. However if you use With template option in the order, there would not be any automatic template proposal for the reference object.
Please let me know if the ERP concepts can be well addressed in CRM as well.
Regards,
Kanthimathi

Hi ,
Pl see response below.
In CRM, you can create sevice products as sub items to represent different tasks that a service tech should perform. These service products will be a part of main service product and will not be relevent to cost, resource planning, billling.
In CRM , In House repair order has concept called Diagnosis product , under which you can add service products to represents repair steps. In ERP Service, they do have a concept called BOM where they maintain the services and spare parts that can be used to service a object part. This BOM get automatically exploded when the object part is used in the service order.
How is this realized in CRM?
BOM functionality is supported in CRM 7.0
We have a concept called product proposals which work in a similar way u2013 but it also proposes the up-sell, cross-sell and accessories that are relevant to the product in addition to that of the services and spare parts. The concept of service templates can be used. However if you use With template option in the order, there would not be any automatic template proposal for the reference object.
Automatic service templete population is possible in CRM 7.0.
Nitin

CRM Experts, Please help me on following queries!!!!

Hi CRM Experts,
While creating the ERP Sales Order in web-IC
we have bumped into following error:
"The IC WebClient profile does not have a component 'ERP Sales Order'".
And also we are not able to see sales area data and Plant data in the drop down lists.
we have done the following settings:
1) ERP Sales Order Profile:we have defined ERP Sales Order profile,maintained RFC destinatin and assigned document type to ERP Profile.
2) Business Transaction Launcher: We have defined the Business Transaction Profile and assigned dependent business transaction.
3) We have assigned the Business Transaction Profile to the Navigation Bar Profile.
Please suggest me regarding above error also let us know did we miss any configuration?
Waiting for your valuable inputs.
Regards,
Sree.

Hi Sree
You can create multiple follow up activites for the given activity
ERP Sales Order and ECC Sales order is same when the backend is ECC. Basically ERP Order refers to the Order of the backend system
Hope this will help
Regards,
Rekha Dadwal
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Queries on CRM...

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