Question about $50 xbox 360 trade in coupon

Will this coupon work towards preordering the madden xbox one bundle?

Hi Kcorai,
Great news! The coupon you receive is valid for the purchase of any Xbox One console and game bundle. So, enjoy your brand new Madden!
Here is the link to our Xbox One page if you're looking for other games or accessories to make your Xbox One complete: http://www.bestbuy.com/site/Video-Games/Xbox-One/pcmcat300300050002.c?id=pcmcat300300050002&ref=30&l...
Sincerely,
Alex {Removed per Forum Guidelines}
Alex M. | Best Buy Mobile - State College, PA (Store 369)
Any opinions expressed in this post are those of
the author and do not represent Best Buy Co., Inc.

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Xbox 360 trade in Promotion

Could someone please explain the currect Xbox 360 trade in promotion. I've called 3 stores and no one seems to have any answers!

To clarifyit's the trade in an Xbox 360 towards an Xbox One.

Xbox 360 Trade-In Issue

I've rarely felt so insulted in my many years of retail work and patronage as I have felt today at Best Buy. As a former employee of the chain, both in retail and the Geek Squad, I am generally quite forgiving of any issues I have while shopping there.
The goal of my visit was to trade in my Xbox 360 to upgrade to the knew Xbox One. There was a promotion online to get some value out of my old system. The promotion was as follows:
"In store only. Trade in any working Xbox 360 or PS3 console and receive a $50 coupon toward an Xbox One. Trade in a working Xbox 360 250GB or Sony PlayStation 3 Slim and receive a minimum $100 gift card"
I had a mis-matched console, admittedly; it was a black elite with a 250 GB final Fantasy XIII hard drive. Since it didn't specify models, I thought I would still be eligible.
When I got to the line, there were two other people being helped. About 5-10 minutes go by and I still hadn't been recognized by staff, but they were busy so that's fine. The bag was fairly heavy and I kept having to shift around but I wasn't even asked if I would like to place it on the counter or anything. I thought that was lame, but maybe that's not their policy.
Eventually the girl at the counter finished helping her customer then said (either on her radio or to another coworker) that she couldn't help "this guy" (I'm guessing me) because she had to go on her lunch break. It was at this time someone did say someone would be with me shortly. I waited a bit until I was told to go around the counter to Geek Squad. Then we moved to another station because the first one didn't work. Then that one had a pad problem so I had to go back around to where I started. A little annoying, but nothing too bad.
We finally started examining the system. The lady pulled it all out and verified that it worked and had a 250 GB hard drive. Unfortunately, my console was not in their system at all. My console was refurbished by GameStop but still had the seals, but because it wasn't the color white (since the Final Fantasy version what white) I couldn't trade it in. Despite the fact it was still an Xbox 360 Elite. It was just the wrong color.
I politely asked if there was anything we could do. Any sort of trade. She said "nope" and shook her head. Feeling a little miffed I asked if I apologized for being a bother and asked if I could speak to the supervisor. She curtly informed me that she was the supervisor. Her tone agitated me but I was aware I was on the verge of being one of "those" customers, but I asked to speak to a manager nonetheless. I wanted to get something for this console because I really wanted to spend my money at Best Buy and not have to go elsewhere. So she goes to the manager and explains everything to him. He comes out and asks how he could help. I explain that I really wanted to trade in the system towards an Xbox One like it was advertised in the ad online. This is where I completely lose it in my head.
He looks me in the eye and asks if I would like to recycle it.
Really? Out of all of the possible things you could tell me, you offer to take my item and destroy it for me? I was so surprised, I bet my jaw dropped. I don't really remember because of the rage I was thrown into. No, I didn't yell at him or get too bent out of shape. I politely (as much as I could) say no thanks and ask for my console back. Astonished, I remarked that if this is the way they treat customers then I should return the Galaxy phones my wife and I just got four days prior. I don't know if it was his Commonwealth accent or what, but that way he said "You certainly have that choice" only seemed to enrage me further. I left and of course the girl gives me a sickly-sweet "have a nice day" which only made me more disgusted.
I really wanted that system and I will buy it next, but certainly not from Best Buy. We are even thinking about returning the phones we bought and going to Verizon direct (I already set some of that up), and we may close out our Best Buy Credit Cards. We were even planning on buying a laptop later this month because the Geek Squad protection ran out on our last one and its about to break. I won't be doing that again, I can assure you. I'm so upset that mere words cannot describe them. All I wanted was something for my old console so it wouldn't have to collect dust and all I received from their management staff was insults. Good job. Hope it works out for you. I doubt my words mean anything to you, but maybe some one will hear them and take heed. I hope so, at least, because I don't want anyone to go through what I had to today.
Solved!
Go to Solution.

Hello guiltl3ss,
There is never a circumstance where it is appropriate for our associates and managers to be anything but respectful of you and our other customers. I apologize for your having to cope with such unprofessional behavior.
I was glad to read that your concerns have been taken care of, however. Please know that I'm grateful that you took the time to share your experience. If I can be of further help, please let me know.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

Xbox 360 trade in for Xbox 720

I recently purchased an Xbox 360 from the Paramus, NJ store. I was told by the sales associate that a new Xbox 720 should be on the market at some point in the next couple of years. He suggested that I purchase the Best Buy extended warranty because once the Xbox 720 comes out I could trade in my Xbox 360 for my CURRENT PURCHASE PRICE of $200 if my Xbox 360 is still under warranty and I am purchasing the Xbox 720. This sounded like a great deal and I purchased to extended warranty, but the associate was unable to show me anything in writing that confirms this. Is this true or was the associate mistaken? I know that I can trade in the Xbox 360 under the normal trade-in program, but I dont see anything about getting a credit for my current purchase price.
Anyone know the answer to this?
Thanks in advance.

The associate was mistaken.
Crystal
Superuser
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My opinions do not in any way shape or form represent Best Buy's Official decisions.

Xbox 360 Trade-In

I saw that you could trade in a Xbox-360 250 GB edition and then you could get the $100 coupon and $75 off of an xbox one. I want to do this but my xbox-360 is the 320 GB Modern Warfare 3 edition and I was wondering if it is still valid for the offer. Thank You.

Hello rocco88diger,
I'm glad to hear you're looking into upgrading your gaming experience with Best Buy. I'll be happy to answer your questions today.
Assuming your console is in working condition in line with the terms and conditions for trades, then yes, it will qualify for the $175 promotion. The additional trade-in value for the $100 gift card trade in value and the $75 off coupon will prompt during the trade as the associate assisting you goes through the transaction. It should be a fairly straight-forward process, but if you have any trouble in the store at the time I'd recommend asking to speak with a supervisor while you're there.
Have a great day!
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Question about purchasing xbox.

I pre ordered the Xbox One back in august and the receipt says my name on it and I was wondering can my girlfriend pick up my xbox at midnight on thursday even if it has my name on it?

Hello rlop747-
That’s a great question and I would be happy to answer it for you.
The stores have been instructed to not allow anyone but the customer who pre-ordered the system to pick it up to avoid any potential problems with the launch, so your girlfriend would not be able to pick it up on your behalf. Fortunately, the store should hold your pre-order for 8 days from the release date, so you should have no issues getting it the next day or after that if you can’t make it to a midnight release.
You can find all kinds of information about the midnight release on our FAQ here.
Thanks,
Bill|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Xbox 360 and Linksys E3000

Hello,
I'm having quite some trouble with the new E3000 and my Xbox 360 Slim Model. I thought that the E3000 had like 4 antennas which should broaden the SSID Broadcast/Wifi Signal. Now when I try to scan for wireless networks on my Xbox360 it can't find the signal the E3000 is broadcasting. The E3000 is on the bottom floor and the 360 is on the first floor. Before this I had a WRT54G Linksys router and that one had no problem getting signal to the Xbox360. The E3000 shouldn't have this problem right, because it has more antennas. Another weird thing is that my laptop, which almost sits next to my 360, has no trouble at all finding the SSID/WiFi broadcast...
Does anyone know how to fix this problem? I just want to connect my E3000 to my Xbox 360.
PS: I have upgraded to the latest firmware.

Xbox 360 and Linksys E3000Bad news guys. Whatever you were told about the xbox 360 being compatible with wireless n at 5GHz was probably misleading. Please work through the following link: Work your way through this:- http://www.unofficialguidetolive.co.uk/faqs/114-troubleshooting-and-improving-wireless
Pay attention to the following, and I quote from the above link:
"...The Internal Wireless N Adapter for the Xbox 360 S 250GB
As well as all of the points above to consider you also need to be aware that some Wireless N routers can work at 2.4GHz and 5GHz or both. <<<<The new internal Wireless N adapter will only work at 2.4Ghz>>>> so ensure you have this enabled. It has also been found that in some cases it does not work with WEP and prefers WPA2-PSK (sometimes called Personal) with AES encryption (not TKIP) so in summary for the internal wireless adapter these configureations seem to work best-"
We could have saved everyone a lot of time if the XBOX 360 support would have just admitted this from the start. NO 5GHZ compatibility from XBOX Wireless N adapter.
If there is a way to upgrade the wireless N adapter in the XBOX please post for the rest of us.

Playing videos through an xbox 360 or a tv?

Is there a way to play videos through an xbox 360? I know you can play music through it but I just wanted to know if there is a way to play videos also.
also, is there a way to play my iPod through my tv?
Thanks,
Sam

I am not too sure about an XBox 360.
Although you can play it through your TV, provided that you have the right cables needed.
Apple Store: iPod AV Cable
If you have this cable then on your iPod under Video Settings select Tv"Off" and change it to TV"On" this will output the single to your TV.

Two questions about the E1000 and Xbox 360

Okay this is going to be a two part questions. ( both my friend and I have the E1000 )
1st
My friend and his brother are having issues with their Xbox 360's. My friend has his xbox set to dmz mode and his brother is just using I guess we'll say the default way. And when my friend is playing any game his brother tries to play call of duty black ops and the nat says strict or moderate. Now I was reading about port range triggering and how to set it up but there are different ways some people are doing it. I've seen a few videos that the people had different settings. Whats the correct way that my friend and his brother can both play xbox 360 and not have any nat issues?
( BTW their both hook-up wired )
2nd
I'm currently using dmz settings as-well ( wireless ) My home users only uses a few devices like laptops, ipods, kindle, and just one Xbox. Now I want the optimal performance I can get. I'm currently downloading mass effect ( games on demand xbox 360 ) The game size is 6.83gb and taking awhile to download. I say I've been downloading it for over 40 minutes and I'm currently at 77%, is this normal speed? Or can I boost my speed a bit? My Internet Provider is Cablevision in NJ "Optimum Online" download is 15mbps download is 5mbps.

Xbox live will only let you connect 1 xbox for every WAN IP address. Your ISP gives you only 1 dynamic public IP which will be pass down from the modem to the router. The router gives your other devices private ip addresses.
Strictly speaking, only 1 xbox will be allowed by xbox live to connect because of the reason you only have 1 public ip. You will be lucky if you can connect two.
Anyway, you can try the steps below:
Access the page of your router
Click Admin Tab, disable UpNP.
Then trigger ports: 3074/53/88/22728/33233
2869/10280-10284/1900/1024
Click Applications and Gaming Center Tab
Click Port Range Trigger
Ex:
Application name: xbox1, xbox2
xbox1--enter port 3074 on all 4 boxes and click enable
xbox2--enter 10280 on start box and 10284 on end box, same for the other 2 boxes and click enable.
Enter all number and on the applications boxes and save

Xbox 360, Question about 7.4

When i upgraded from 7.2 to 7.3, using my ipod nano with my xbox 360 totally got messed up. Playlists no longer worked and the ipod didn't come up as being the right label. I believe it was the same bug for everyone coming up as "Audiobooks". Needless to say, i needed to rollback to 7.2 which i currently still am using. When i did, everything went back to normal.
My question is, has anyone tested 7.4 with the 360?

no 360 users out there?

Accessorie NYKO Charge Base Xbox 360 question about the batteries

I am sorry, I couldn't find the right forum for game accessories. I recently bought nyko Charge Base for the xbox 360 from best buy, when I got home I open the package then charged the nyko battery using nyko Charge Base, because the battery showed 3 bars that is why I was charging it. While the charger showed a green light, I went ahead and clicked the guide button that showed 4 bars.. I was playing one of my games, I notice that their was only 3 bars left while it was fully charged this is the same day I charged the battery then used it while on the guide button showed a circle ring from acting like their was 2 bars left. From sunday morning the 13th I had 3 bars left, the afternoon I only had 2 bars left from using the microsoft xbox 360 controller. For some reason the batterie act as it was dead shut off 3 times like a hour or so, while the green circle from the guide button was active.. Sunday night using the same controller same batterie showed 1 bar left . On monday morning the 14th using the same controller same batterie, I just left the controller on just to see what would happen, while the controller turn off I did press the guide button again just to see if the controller would turn on um it was out of juice. So I was charging the battery again, clicked the guide button, saw 3 bars on the screen, I clicked the guide button once again then showed 4 bars then 2 after.. I understand this wasn't a question, but it hasn't been 24 hours.. Mostly everyday I have seen the green circle while it showed up 3 bars. Did anyone had a similar problem like I had? While the battery was fully charge from monday at 3pm, I started to use it around 4pm and kept on playing a game till I stopped at 4 in the morning tuesday. Now it shows 3 bars while a green circle. From this nyko charger I had to charge the batterie almost every two days. What I don't get or understand, while I had a microsoft battery with kit and charge, I sometimes would charge the battery, meaning I don't have to use a charge for 2 or maybe 3 weeks. I would have 4 bars for 3 days at least then 3 bars for another 3 days but while it was 3 bars, it never once showed the green circle also never once shut off my controller to. From the microsoft kit and charge, from my playing habit like a day I would have to charge the batterie a day and need to charge it again maybe 2 weeks after.. From the nyko charger, I was charging the batterie every 2 or 1 day because it would go too 1 bar

I really hope no one gets mad, I wish i could edit it.. Nex time I will click preview.
I am sorry, I couldn't find the right forum for game accessories.
I recently bought nyko Charge Base for the xbox 360 from best buy, when I got home I open the package then charged the nyko battery using nyko Charge Base, because the battery showed 3 bars that is why I was charging it. While the charger showed a green light, I went ahead and clicked the guide button that showed 4 bars..
I was playing one of my games, I notice that their was only 3 bars left while it was fully charged this is the same day I charged the battery then used it while on the guide button showed a circle ring from acting like their was 2 bars left. From sunday morning the 13th I had 3 bars left, the afternoon I only had 2 bars left from using the microsoft xbox 360 controller. For some reason the batterie act as it was dead shut off 3 times like a hour or so, while the green circle from the guide button was active.. Sunday night using the same controller same batterie showed 1 bar left . On monday morning the 14th using the same controller same batterie, I just left the controller on just to see what would happen, while the controller turn off I did press the guide button again just to see if the controller would turn on um it was out of juice.
So I was charging the battery again, clicked the guide button, saw 3 bars on the screen, I clicked the guide button once again then showed 4 bars then 2 after.. I understand this wasn't a question, but it hasn't been 24 hours.. Mostly everyday I have seen the green circle while it showed up 3 bars. Did anyone had a similar problem like I had? While the battery was fully charge from monday at 3pm, I started to use it around 4pm and kept on playing a game till I stopped at 4 in the morning tuesday. Now it shows 3 bars while a green circle.
From this nyko charger I had to charge the batterie almost every two days. What I don't get or understand, while I had a microsoft battery with kit and charge, I sometimes would charge the battery, meaning I don't have to use a charge for 2 or maybe 3 weeks. I would have 4 bars for 3 days at least then 3 bars for another 3 days but while it was 3 bars, it never once showed the green circle also never once shut off my controller to.
From the microsoft kit and charge, from my playing habit like a day I would have to charge the batterie a day and need to charge it again maybe 2 weeks after.. From the nyko charger, I was charging the batterie every 2 or 1 day because it would go too 1 bar.

Question about port forwarding 2 xbox 360s to get rid of NAT on one of them

I have a xbox 360 with the official xbox 360 wireless antenna that is already set up for port forwarding and my NAT is fine. My brother has a xbox 360 and he has a NAT problem but he doesn't have a official xbox 360 wireless antenna, he hooked up his laptop to his xbox 360 via ethernet cable and is using his laptops wireless card for the connection and he gets a NAT error when he tests his connection to xbox live. Is it possible to port forward 2 xbox's? I'm sure I have to set up some type of static IP for him but the thing is that I'm not sure what IP address to assign to him. If it is possible, would he have to use a static IP address on his laptop since he's using that for a wireless connection? If this is at all possible could someone post some step-by-step instructions on how I should set this up? Below I will give you what I have set up for my xbox 360 to open up my NAT I just want to know what static IP I can use for him. Can I use just any numbers?
In my port forwarding tab in my wireless modem I have the following:
and in my xbox i have the following settings:
IP address: 192.168.1.20
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
Primary DNS: 4.2.2.2
Secondary DNS: 192.168.1.1
I have all that entered for myself and my xbox NAT is open. I just need to set up his xbox if it is at all possible. Please help!!!
P.S. My router is a WRT54GS v2.0 with updated firmware, just incase you need that info.
Message Edited by nourotherleft on 01-08-2009 03:20 PM

ok that still didn't help me.... he still has a NAT problem.... I don't....I went to port triggering and added the ports that you described but it didn't open his NAT... If the connection is going through his laptop(acting like the xbox 360's wireless antenna) wouldn't either his laptop or his xbox need a static ip? because I had to set up my xbox manually with the following addresses:
ip: 192.168.1.20
subnet mask: 255.255.255.0
default gateway: 192.168.1.1
primary dns: 4.2.2.2
secondary dns: 192.168.1.1
so in essence wouldn't his laptop need to be configured with some kind of static ip or something? because if he puts in what I just stated into his xbox it wont connect at all because I guess the ip's are conflicting....so what do I do now?

Xbox 360 $175 trade in

On Saturday 6/20 it was the last day of the 175 dollar trade in for the 250gb xbox 360. My boyfriend and I went into the store and they told us that the 75 dollar coupon was not working so we had to trade it in for only 100 dollars. They did not give us any explanation to why this was happening and I feel as though we were cheated out of a deal because you said it ended the 20th and we came in on that day. Is there anyway we can get that 75 dollars back because I really enjoy your customer service but after this experience I am not so sure anymore. Thank you

Hello jonfender,
Great questions about the Trade-In and Trade-Up promotion! I'll do my best to answer your questions.
The coupon has an expiration date of 6/20. So I'd Trade-In and use the coupon as soon as possible. Usually these coupons are one per transaction. You most likely wouldn't be able to combine the coupons.
You can view all the promotion details by clicking the link above. Let me know if you have any questions and keep me in the loop on how it goes at the store if you decided to utilize the promotion.
Blake|Social Media Specialist | Best Buy® Corporate
Private Message

Xbox 360 250GB trade-in

So I went to my local best buy today and was all set to trade in my 360 for the "trade-in and trade up" promotion.. Then the person at customer service tells me that I was missing a controller to get the $150 credit..
I've read the promo terms and understood it as $100 for the 250gb console, $50 coupon towards xbox one and then an additional $10 per controller that was included..
Is this true? Am I not able to trade it in without a controller? I even told the person that I thought that the controller would just add $10 to my credit, and that I didnt think it was needed to get the $150 trade-in credit..
If I am able to trade-in my 250gb console without a controller for $150, then what can I do or show them when they tell me that I need to include a controller?

Hello Noyskie,
Thank you for your interest in trading in your Xbox 360 at Best Buy. I am sorry to hear of the trouble you experienced at your local store when attempting to take advantage of the current trade-up offer.
It sounds like there may have been some confusion on the part of the associates you were working with. In most cases at least one controller is needed when trading in a console. For this offer, though, that was not required. With this in mind, I would encourage you to return to your store to attempt to trade in your console once again. If you have any questions or concerns while there I would encourage you to speak with a store manager who should be able to assist.
Thanks,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Replacing Apple TV with Xbox 360, Video Questions

I have had an ATV for a little over a year and thanks to Handbrake I now have an incredible Movie Library over 600 flicks ripped for ATV with the .m4v extension. This month I am getting an Xbox 360 and would like to use it in place of my ATV and move the ATV to another room. I have been doing my research and everything says I should use Connect 360 or Rivet to make contact between my iMac and Xbox 360. Though I have read that movies with the extension .m4v will not read. I have read on various sites that I could just change the extension to .mp4 or .avi and it will work fine. Though alot of the data out there on connect 360 and Xbox 360 streaming seems to be outdated and I can't tell what has been fixed by updates. so... my questions are,
1. Will my movies stream to xbox 360 via connect 360 in the .m4v format?
2.If no, can I just change the extension to .mp4 or .AVI? (I changed the extension from .MP4 to .m4v on some movies when I got the ATV due to some recognition issues in itunes last year and had no problem)
3. If I change the extensions will my ATV still be able to play these videos from elsewhere in the house?
4. Will it all just work flawlessly with no problems thanks to amazing updates from all parties?

I wanted a next gen game system. Part of the way I could convince my wife to let me get an xbox (Im whipped) was to offer to move the ATV to the bedroom so she could view our media in there. Since the Xbox has media center qualities I figured I would take atvantage of them. Now I trying to figure out the best way to get both working.

Question about $50 xbox 360 trade in coupon

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