Question about the gray screen and wheel that keeps on spinning !

After an update (I now have Mavericks 10.9.3) Safari froze. I tryed starting it again, nothing.
I restarted my computer (imac early 2008) and got a gray screen,an apple logo and a spinning pin wheel!
I could get into Disk Utility to 'verify and repair', everything was apparently OK.
I saw a letter from a few years ago (where it was from, i can'nt remember) it suggested restarting with cammand+v
to show where the fault was, it then scolled down a lot of witten material and stoppe at :-    'Bootcachecontrol : unable
to open/var/db/Boot cache. Playlist :2 no such file or dirictory.     I have no idea what it means !
Can anybody help me ? I miss my Mac !
Best Wishes from Jonathan Sandberg.

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.   
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
     a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If you use a wireless keyboard, trackpad, or mouse, replace or recharge the batteries. The battery level shown in the Bluetooth menu item may not be accurate.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.   
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

Similar Messages

  • I see lots of people asking questions about the "white screen" app store update failure. I see no answers from Apple about this...What is the problem, and what is the solution?

    I see lots of people asking questions about the "white screen" app store update failure. I see no answers from Apple about this...What is the problem, and what is the solution?

    It's a problem that Apple is having with their App updating system.  The best solution is to be patient, and wait for Apple to solve their systemic problem.

  • How do I fix the gray screen and non responsive cursor after iMac sleeping?

    How do I fix the gray screen and non responsive cursor after iMac sleeping?

    If you're running OS X 10.8.5 or earlier, then from the menu bar, select
     ▹ System Preferences... ▹ Accessibility
    If the checkbox at the bottom marked
    Enable access for assistive devices
    is checked, uncheck it and test.
    If you're running OS X 10.9 or later, select
     ▹ System Preferences... ▹ Security & Privacy ▹ Privacy ▹ Accessibility
    If any applications are listed on the right and have a checked box next to them, uncheck all the boxes and test. You may first have to click the padlock icon in the lower left corner of the window and authenticate as an administrator to unlock the settings.

  • My iMac freezes at start. I just get the gray screen and apple symbol.

    I turned it off and on and then nothing. Just gray screen and spinning wheel. I also see the mouse pointer.

    Reinstall OS X without erasing the drive
    Do the following:
    1. Repair the Hard Drive and Permissions
    Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
    2. Reinstall Snow Leopard
    If the drive is OK then quit DU and return to the installer.  Proceed with reinstalling OS X.  Note that the Snow Leopard installer will not erase your drive or disturb your files.  After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
    Download and install the Combo Updater for the version you prefer from support.apple.com/downloads/.

  • I just have questions about the AirPort Express and how it works.

    My household Wi-Fi is not the strongest in  my room and I found out about the AirPort Express and I read the overvie, but I still have some questions on how it works, how its setup and other questions as well.

    The AirPort Express will not wirelessly extend the signal from another router unless that router is also an Apple product.
    Not sure what other questions you might have, but we'll try to answer if you want to ask.

  • I downloaded a book on iBook and when I opened it all I got was a gray screen and I can't go back to my library. Help! How do I get rid of the gray screen and go back to my library?

    I downloaded a book on iBook but when I tried to open it all I got was a empty gray screen. I can't do anything. How do I go back to my library? There are no icons, nothing.... Help

    If tapping the book doesn't give a button at the top left to go back to your Library, then try closing the iBooks app completely and see if it works when you re-open it : from the home screen (i.e. not with iBooks 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the iBooks app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
    If that doesn't work then you could try a reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

  • I tried to upate the softwear but now when i go to turn it on it comes with with the gray screen and apple logo but with a bunch of letters and numbers at the top of the screen not letting me log on

    I tried ot update the softwear and i clicked accept and it went grey while it said updating items. Once it finished after about 2 minutes it said restart so i pressed restart and the screen whent black, when i went to turn it on again the grey apple screen came up but with all these words and letters in the top let corner. In the middle and top of the screen mixed in with the rest of the letters it says unable to find driver for this platform

    Hello CathBuck,
    Welcome to the Apple Support Communities! I understand that you are experiencing issues with your MacBook Air. Based on the information you have provided, it sounds like the steps in the following resource may help to resolve your issue:
    Mac OS X: Gray screen appears during startup - Apple Support
    http://support.apple.com/en-us/TS2570
    Thanks,
    Matt M.

  • My MacBook Pro won't boot on the Mac side I get the gray screen and then halfway through the bar loading it turns off?

    My MacBook Pro was downloading apps from iTunes and I shut the computer down at my I laws house or so I thought?  When I pulled the computer out of my backpack it was still on?  I tried to login and it kept spinning so I turned it off and now I only get a gray screen.  I can boot it in the windows side and have an external hard drive with time machine backup on it but don't know how to load it without getting onto the Mac side?
    Please help!

    turn off the mac completely
    as soon AS you hit power button press following 4 keys
    Option + Command + P + R
    that should reset it

  • Question about the ECC6 migration and the retrieving of partner's address

    Hi experts,
    I have already post a thread about the use of the table BUT021_FS instead of BUT020 for retrieving partner's standard address.
    I do modifications to my specific programs.
    But what about the standard?like BUA_BUT020_SELECT_WITH_PARTNER for example
    If I read the standard code, I see that it is still using the indicator XDFADR to specify if this address is standard or not.
    I am new at ABAP and I want to know your analyse about it.
    So, my question is : Is the result of this FM (partner address) correct? what I mean to say if I will use this address to determine if it is a standard or not.
    Best regards.

    Hi,
    I understood what you mean but I don't use this FM explicitly.
    I am analyzing a CRM 7 dump and I see in the traces of st22 the use of this FM.
    The dump appears when I create new Organization and Contact in CRM WebUI. May be it's a validation of fields of address.But I think, I must put this other thread in CRM, but I you had some experience with it, it would be very helpful.
    Thank you for your help,
    Best regards.

  • A simple question about the Integration process and the PI system

    Hi all
    Out PI system gets more and more slowly .
    in the Monitor I can se that there are many ufinished IP about 100.
    in the Outbound colon there is a Watch icon with the message
    QMessage being sent                     
    and in the graphic of the IP thers is a Send Message Asynchronously  with text in process.
    my question is can those unfineshed IP be guilty in slowing down the system by taking resources, they have been there for quit a long time .
    Thanks

    Hi again
    I have checked sm12 , no locks
    theres is no mapping involved in this step , the IP is trying to send a file to  server.
    I just want to know if  100 unfinished IP slow down the system .
    It does not matter if the file has been sent or not
    is there any way to check those IP if they are taking resources.
    Thanks.

  • Question About the S partition and Backing Up Content

    Forgive me if this sounds stupid (and yes i did read online about this S partition business with thinkpads) but I am not sure if i had accidentally deleted the S partition or it is hidden and I am not able to see it. When I go to my computers, the only drives I see are C and W(W is my ultrabayIII added 500gb harddrive). I do not see a S partition. The Q partition I deleted. But when i go to the computer management location, I see: "SYSTEM_DRV with no Drive Path Letter (strange...), a Windows7_OS(C  and my SecondHDD(W.....and no S partition.....does that mean that my S partition is the SYSTEM_DRV or did I unknowingly deleted it.
    And another question:
    Since I no longer got the Q partition, what does that mean I lost?? Does this mean that I am not able to restore my thinkpad to the original factory default with the factory-installed programs and drivers?? (even the faulty NVIDIA driver that gives bsods? lol?) Though I did see something that came with windows 7 called Create Repair Disk.....does this mean that it acts like a windows 7 CD which allows me to boot from CD and fix or reinstall windows 7???
    sorry for this post being lenghy XD but thanks in advance for the responses.

    yiplong wrote:
    I know we can clearn LR history on a particular image by clicking "clear all" in the history panel.  Is there a way to do this for all images w/o having to go through all of them?  I don't want LR to keep track of every little thing I did on every little image; if the development is significant, I would use virtual copy or snapshot.  I think having all the history info is waste of space and may slow down LR.
    Each history step could be a very small amount of space in the catalogue database. I'm not sure what you mean by "slow down LR." Slow down how? What activities or gestures will be impacted?
    I am hearing you want to reset all settings to some large selection of your images , excepting some or all virtual copies or those with snapshots. It might be better to work with temporary catalogues, merging those into a master catalogue in a selective manner.
    yiplong wrote:
    When backing up LR3, the program only backs up Lightroom 3 Catalog.lrcat, but my LR3 folder is over 2gb.  Is this 20mb Ircat file the only thing we need to worry about?  What are some of the other things in the folder that is taking up so much space?
    Perhaps the preview cache? You can also check to see if your raw cache is in there, too.  I assume your managed photos are in a different directory tree (or trees.)

  • Question about the Canon 8400F and scanning large photo albums

    Hi,
    Besides scanning negatives, slides, and individual photos, I will be visiting one of my relatives who is the "keeper" of some big family photo albums. If I recall correctly, the albums are pretty large and there are quite a few pictures on each page. I think (?) the pictures are permanently on the pages. Will this be a problems scanning the pictures in?
    I think the albums are about the width of a full size keyboard and about twice the heigth.
    Any help here would be appreciated. I do hope the pages can be individually removed one at a time from the album, but I do think that the pictures are permanently attached to the pages.
    Thank you very much
    Also, how good is the instruction booklet that comes with the scanner?
    Thanks again

    Will this be a problems scanning the pictures in?<<<</div>
    Your only problem will be in positioning the album on the scanner. The included CanoScan software allows you to scan in multiple photos and the software automatically separates them.
    Also, how good is the instruction booklet that comes with the scanner?<<<</div>
    Who reads instructions? We're Mac owners!

  • My C310 when powering up goes into "initializing" mode, per the printer screen, and stays that way

    I have a Photosmart Prem C310.  When I power it up, it goes into "initializing" mode on its screen, and stays there, with the little light beam circling the HP logo forever.  It never gets to the menu screen.  I can only power down by pulling power cord.  I reinsert power cord and it repeats the above symptom.  Any ideas, before I just junk it??
    Thanks!!

    Do you have it plugged directly into a wall outlet? If not, take it off of the surge protector and plug it directly into the wall outlet to ensure that it is getting enough power. Even if the prior set up is how the printer has always been connected; it can develop a problem over time by not being plugged directly into a wall outlet.
    The next step to take is to make sure that the light on the module is lit. I would then reset the external power module:
    Follow these steps to reset an external power module.
    Disconnect the power cord from the rear of the printer.
    Unplug the power cord from the electrical outlet, power strip, or surge protector.
    If the printer uses a power module with a detachable power cord, disconnect the cord from the power module.
    Wait 15 seconds.
    If the printer uses a power module with a detachable power cord, reconnect the power cord to the power module.
    Reconnect the power cord to the rear of the printer.
    Plug the power cord back into the electrical outlet. Do not use a power strip or surge protector.
    Check to see if the power module on the power cord has an indicator light.
    If the power module does not have an indicator light, continue to the next step.
    If the power module has an indicator light, make sure that the light is on.
    If the indicator light is off , contact HP to replace the power module.
    If the indicator light is on, try to power printer back on using power button. I hope that this helps.
    I am a former employee of HP...
    How do I give Kudos?| How do I mark a post as Solved?

  • Question about the New X-Fi Driver that is o

    Just wondering if anyone else has this come up, when I download the new driver for the X-Fi, and start the installation process, it ends up saying that my "Audio Consol" is the same version and that if I choose to install, that my current version will be uninstalled and then overwritten. Should I proceed anyways? Should I stick with the new driver? Granted I dont have any problems, but it says its a "Critical" download, and would hate to not get the current driver.
    Thanks for any help.

    You shouldn't be afraid to uninstall the Audio Console. It is standard procedure to first uninstall previous installation and then proceed with the installation, in order to avoid conflicts. It is a good thing that Creative implements it in the installation routine. So simply press to proceed and don't be afraid. You may lose the selections you made, because the new installation will put on the defauls but you can always reselect. THX Console and Speaker Calibrator is not affected, as far as i know.
    Message Edited by alexs3d2 on 08-24-2005 09:36 AM

  • A little question about the WWDC 2006 and Macbook

    I was considering to buy my first Macbook, no, my first mac EVER these days, but after i heard of the WWDC 2006 i'm afraid to miss some new upgrades made on the Macbook when i buy it next week.
    But someone told me too, that even if there are Upgrades, i probably have to wait them to come to Europe for about 2 month - and thats much to long to wait for me cause i need it for work in the next four weeks !
    Hope you can say me whats to do
    Greetings
    Agent Darkbooty

    Thank you very much for your help
    But i've got still a question ..
    ..would you buy the macbook next week or would you wait untill the end of the conference ?
    Seems like there will only be software updates for the macbook

Maybe you are looking for

  • Mixing RAM chips

    My Mac Pro, early 2009 came with 6x 1 Gb memory. I ordered 2x4 Gb and cannot find a combination that allows me to mix the 2 sizes of chips. I did find the error in the manual that stated 2 chip configurations should use 1 and 2 instead of the correct

  • TS2634 could i connect to my ipad via bluetooth with my blackberry?

    Hi, i would like to upload images and videos from my blackberry to my ipad - is this possible at all?

  • Embed fonts when saving as eps

    Hi When saving a file as an illustrator eps I would like the default option to NOT embed fonts. Does anyone know if this is achievable and, if so, how to do it? Cheers Wayne

  • Syncing video to iPhone?

    Is it possible to put short video clips onto my iPhone? I shoot these with my digital still camera and can see them in iTunes, but they won't sync over like photos do. I get a message like "not supported by iPhone". Is there another way to do this? M

  • Purchase Order with (BOM) Components.

    Hi Gurus, We want to create PO with a component list that should be appears under the main item. The component list is a mterial BOM. exam:- bom MATERIAL - CATALOG1 (Non Stock Materials) COMPONENT 1 :-ABCD COMPONENT 2 :- XYZ. WHEN I ENTER THE BOM MAT