Question on Bit Locker & IBM Client Security Solution CSS.

Since both Bit Locker and CSS use the TPM chip to store the key, can they both be used at the same time?

I can, idzham, but where do I find the .exe file for reinstalling it? Losing that key, and being completely locked out of my machine, concerns me. 

Similar Messages

  • Client Security Solution with TPM

    Hi,
    after upgrading the z61p from XP to Vista I am not able to get the client security solution (css) up and running.
    I always get amessage form css on the screen that an error occurred during connecting the TPM on this computer (sorry, I'm using the german language versions, therefore my translation might not be exactly the same what you get from the english version).
    The message-box shows the additional hint, that the problem might be caused by the firewall or an antivirussoftware (both are actually disabled).
    What I tried out already:
    - delete and reactivate the TPM before installing css
    - delete TPM (without reactivation) and install css
    - connected to my domain, and not connected
    - firewall disabled and enabled
    - antivirus running and stopped
    Has anybody an idea what else I can do to get the css with the password-manager up to work??
    Regards - Rudolf

    Nop.
    I'm a little bit frustrated by Lenovo, because of the poor support.
    The notebook is excellent, but the support .....
    In other newgroups if the members are not able to answer or solve the problem the supplier/moderator does.
    Here it seems to be different.

  • Help with setup of the X60s Client Security Solution

    I recently restored my X60s HDD using the Product Recovery CD from
    the Lenovo Service Center here in Singapore.  Prior to the recovery
    I had to reset the Security Chip thru the BIOS setup.
    I did not setup any password in the system during the recovery
    process.  Part of the recovery process I did was to upgrade the
    Rescue and Recovery (R&R) to Version 4.21.0016.00 and the Client
    Security Solution (CSS) to Version 8.20.0023.00
    Now that I have restored the Windows XP system and all of my
    application software, I tried to setup my Windows password and also
    use the CSS for added security of my notebook.
    When I initiate the CSS, it ask me for my Windows password so that
    the userid can be enrolled in CSS.  When I enter the password and
    press the OK button, I got this message ... "The user could not be
    enrolled with Client Security Solution"
    I think that the error is related to the resetting of the embedded
    chip, called the Trusted Platform Module (TPM) in the notebook.
    How do I now resolve this issue of using the CSS?
    By the way, I just bought my X60s last Aug 23 2008 and the reason
    why I had to recover my HDD is also because of the problem with the
    CSS password which for some reason it always fails to authenticate.
    Regards
    Rodney

    railman wrote:
    I have a Zen Micro 4GB setup and working great on our desktop computer. I have the Creative Media Source v3.0.9 and Zen Micro Media Explorer v4.00.22 software installed. I purchased two Zen Micro 6GBs at Christmas for my kids. I have been through the manual and these forums, but no help on how to setup the two new Zen Micros to work with the existing software. The new Zens do show the popup "Creative Media Device Detected", and I can see the new Zens in Windows Explorer. The new Zens do not show up in the Zen Micro Media Explorer. Do I have to install the Zen software for each of the three Zens? If not, any ideas? Thanks
    It appears that you may have both PlaysForSure Zen Micro and non-PlaysForSure Zen Micro. As such, you should install both plugins for MediaSource. A newer version of MediaSource is also available to you.
    Here is what you should do:
    - Download and install the latest Creative MediaSource Player/Organizer 3.30.2 from your product download site.
    - Download and install the latest Creative Zen and NOMAD Jukebox plugin 2.00.20 for Creative MediaSource from your product download site.
    - Download and install the latest Creative MediaSource Plugin for PlaysForSure devices (version .00.8) from your product download site.

  • How do I re-enable client security solution on my Thinkpad W700 running Windows 7 64 bit

    How do I re-enable client security solution on my Thinkpad W700 running Windows 7 64 bit?  It no longer brings up the "password manager".  Thanks

    Patterns:
    Password Manager is part of the CSS package which you can download the W7 64 bit version from here:
    http://www-307.ibm.com/pc/support/site.wss/documen​t.do?sitestyle=lenovo&lndocid=MIGR-73785
    Hope that helps

  • Client Security Solution 8.21 for Windows 7 (64-bit only)

    i used to work on client secuirty on my old OS windows Vista, now after i upgrade to windows 7, the appliaction wont install on my OS.
    i tried to install the Vista Ver. and its not working
    please advice

    This is from a post on the Thinkpads.com forum during the beta:
    I forget the name of the very clever person who figured this out, but it wasn't me.
    How to install Client Security Solution on Windows 7:
    1. Download the software from Lenovo at http://www-307.ibm.com/pc/support/site. ... 69986.html [didn't get the complete link when I copied and pasted, but CSS for Vista x64 isn't difficult to find on the Lenovo web site]
    2. Open the file tvtcss82v64_0023ww.exe to begin installation.
    3. When you get an error message about the wrong OS, do not click "OK." Instead, locate the file "Client Security - Password Manager.msi" (Look in "Users\Username\AppData\Local\Temp\{xxxxxxxxxxxxx}" - Note that the last folder is a randomly generated temp folder. The easiest way to find the right one is to look at the date it was created). Once you find the msi file, copy it to your desktop.
    4. Open the file from your desktop with Windows Install Editor using Wise Package Studio. Download a free copy at https://www4.symantec.com/Vrt/offer?_re ... _id=55188& [this isn't the correct link, but you can easily find it on the Symantec web site.]
    5. Go to the Setup Editor and find "Launch Conditions" on the Product Tab.
    6. Remove the Condition "VersionNT64=600 OR Installed" and save the package.
    7. Click "OK" on the error message that still remains on your desktop from attempting the installation.
    8. Run the .msi file from your desktop and complete the installation

  • Rescue and Recovery and Client Security solution question

    I got a thinkpad edge e220s for home use and I am trying to figure out whether these two thinkvantage tools will be of any use to me since I am not on a company network or anything (all the marketing material mentions IT admins etc).
    Is rescue and recovery just a backup solution with disk imaging (like ghost)? I use a drobo for all my data storage so I am not too concerned about backups as the drobo offers redundancy in case of drive failure. The laptop has an SSD which doesn't have a lot of capacity so I do not want unnecessary tools that will take up a lot of space. However if rescue and recovery offers really helpful features then i might consider installing it (and just not using the backup feature). I could not make out what the marketing material meant by one button solution for viruses and crashes.
    Secondly, does client security solution offer features other than password vault/manager on my model? I am already using the beta for the new version (4) of password manager which is standalone and does not require client security solution. Again the marketing material does not help a home user like myself understand it very much.
    Any help will be appreciated!
    Solved!
    Go to Solution.

    Based on your description I don't think Rescue & Recovery or Client Security Solution have any value for you.

  • How do I launch and Reset Client Security Solution?

    W510, Windows 7 Professional, 64 bit, and I like using the Password Manager feature with fingerprint security.  During a recent printer installation I had to set-up a Windows Password (I never had one before). Now upon logging in, Client Security Solution continually provides error message ("Your windows password was changed recently. Please enter your Windows password to synchronize with Client Security Solution" - but it doesn't recognize anything I enter, including the current password. I can ignore the message but now I am locked out of some encrypted files.
    Lenovo Document ID#HT004617 correctly addresses this problem; but I'm stuck on their Solution Step #4 (Launch Client Security Solution) -  I'm supposed to launch the program, click advanced, and then select "Reset Security Settings."  Problem is there are over 4 dozen executable files in the (2) qty Client Security Solution sub-directories (c:/program Files (x86)/Lenovo/Client Security Solution and c:/Program Files/Lenovo/Client Security Solution) and I have yet to find one that properly launches the CSS program. (CSS is not available from the Lenovo ThinkVantage Tools menu). 
    How do I start CSS?  
    I keep machine up to date, ThinkVantage Fingerprint software #5.9.3, PW Manager version 3.20.0335.00. Machine is under warranty but Lenovo Support thus far unable to tell me what to do!
    I'm sure somebody here knows the right CSS file to run, and specific procedure to synchronize the Password, would sure appreciate some help on this, thank you!
    Solved!
    Go to Solution.

    Been away working, now back...
    It was an HP8500 Printer that started all of this.  I find it difficult to believe that a (simple?) printer install could do so much collateral damage...
    BACK TO MY ORIGINAL QUESTION - How do I reset CSS?  Per furnished Lenovo documentation, (found on the hard drive) CSS was never installed on Windows 7 machines (for some Lenovo reason).  I can export PWs to external drive but still have no idea how to launch the CSS files (of which several executable files came pre-loaded on my machine).
    As far as being locked out of files, Finale composition software now says (upon trying to open files) "You don't have permission to open this file. Contact the file owner or administrator to obtain permission.."
    Worst case, I can re-build my Finale composiitons, but I'm still annoyed with the Lenovo log-in screen constantly asking me to enter a password that I don't know!
    I am very dissapointed with purchased LENOVO WARRANTY SUPPORT - the people I've talked to have no idea about what I'm trying to explain to them.

  • Client Security Solution with fingerprint disable

    I received a X201 with Win7 64-bits and I installed the fingerprint software version 5.9.4 and the Client Security Solution version 8.30.0031.00.
    The fingerprint software is working perfectly, but the CSS is with the fingerprint configuration disabled.
    Could you advice me in what is wrong?
    Regards

    hey hiratapqd,
    hard to say what had happen, but could you uninstall both softwares then install the fingerprint software first then install the client security solution.
    curious to know, was any software installed before this happen ?
    WW Social Media
    Important Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.
    Did someone help you today? Press the star on the left to thank them with a Kudo!
    If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
    Follow @LenovoForums on Twitter!
    Have you checked out the Community Knowledgebase yet?!
    How to send a private message? --> Check out this article.

  • Client Security Solution and Office 2010's Word and Outlook

    I purchased my system June 16, 2009 with Vista downgraded to XP Pro so I was not able to purchase a upgrade disk from Lenovo to upgrade to Win 7 (deadline was June 22). This week I purchased the Windows 7,retail  64 bit Home Premium upgrade package at a local store.
    I did the upgrade (clean install) Windows 7 64 bit Home Premium on my ThinkPad T400 type 2764-CTO. Also successfully installed all Win 7, 64 bit ThinkVantage software with System Update 4.
    I manually Installed the file z909zis1032us00.exe Client Security Solution 8.3 for Windows 7 (64-bit only) Version: 8.30.0032.00 Note: When upgrading from Windows XP To use TPM with Win 7 erase TPM in the BIOS configuration utility. In the Security and Security Chip menu, locate the option to clear the security device referred to as Security Chip and clear. If not done you can install but not use the program.
    Then I had this issue with Client Security - Password Manager version 8.30.00.32.00 and Office 2010's Word & Outlook. This was before I spotted a tread with the same issue between Password Manager 3.20.0320.00 and Office 2007.
    I noticed that whenever I run Word 2010 or Outlook in conjunction with Client Security SolutionI I could not select text. I could no longer use CSS because of it...
    I called Lenovo and was told that they do not support retail version of Win 7. (Remember they refuse to sell me their version a week earlier). Because I dint know what to do, I deactivated the TPM in Client Security and it solve the problem in both Word & Outlook.
    On the following automatic System Update at the Lenovo site the system pick up something was wrong with Client Security (it did not when the TPM was activated???) and offered to download and install "Client Security Solution Office 2007 Patch 64bit". I did and following installation I re activated the TPM. The problem in Word & Outlook was no longer there.
    Then on the next system update the system offered to download and install "Patch for IE crash with Password Manager (Win7) version 1.0". I had not experience that problem but downloaded and let the system install it anyway.
    So the problem is not restricted to version 8. 3.20.0320.00 and Office 2007 as reported in the other thread. Because the patch was automatically downloaded fron the web site (Client Security Solution Office 2007 Patch 64bit)  I do not know if it is the same patch the was offered in that thread.
    I hope this will help other people having the same problem.
    Claude

    Hi All,
    May i know the version of the CSS? Is it Windows 7 CSS 8.3 ? 32 bit or 64 bit? Would love to know more in detailed for i could report to the development team.
    Thanks!
    Regards,
    Cleo
    WW Social Media
    T61, T410, x240, Z500, Flex 14
    Important Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.
    Did someone help you today? Press the star on the left to thank them with a Kudo!
    If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
    Follow @LenovoForums on Twitter!
    How to send a private message? --> Check out this article.
    English Community   Deutsche Community   Comunidad en Español   Русскоязычное Сообщество

  • Client Security Solution CSP Only

    Hi,
    We have a bunch of t430, t440s in our environment. I would like to encrypt certificates using tpm. (the hdd is already encrypted with mcafee)
    I have installed client security solution and it provides a CSP for tpm, which does the trick. I've created MS CA templates and able to deploy certificates.
    But the question is, We dont want to have password manager or additional software in our clients, so I would like to know if you guys figured out to install (or register) only the CSP part of the software?
    By the way, anybody out there knows a proper way to reach lenovo support for techical issues? Our reseller has limited knowledge and I dont know how to get technical support.
    Best regards.

    This is from a post on the Thinkpads.com forum during the beta:
    I forget the name of the very clever person who figured this out, but it wasn't me.
    How to install Client Security Solution on Windows 7:
    1. Download the software from Lenovo at http://www-307.ibm.com/pc/support/site. ... 69986.html [didn't get the complete link when I copied and pasted, but CSS for Vista x64 isn't difficult to find on the Lenovo web site]
    2. Open the file tvtcss82v64_0023ww.exe to begin installation.
    3. When you get an error message about the wrong OS, do not click "OK." Instead, locate the file "Client Security - Password Manager.msi" (Look in "Users\Username\AppData\Local\Temp\{xxxxxxxxxxxxx}" - Note that the last folder is a randomly generated temp folder. The easiest way to find the right one is to look at the date it was created). Once you find the msi file, copy it to your desktop.
    4. Open the file from your desktop with Windows Install Editor using Wise Package Studio. Download a free copy at https://www4.symantec.com/Vrt/offer?_re ... _id=55188& [this isn't the correct link, but you can easily find it on the Symantec web site.]
    5. Go to the Setup Editor and find "Launch Conditions" on the Product Tab.
    6. Remove the Condition "VersionNT64=600 OR Installed" and save the package.
    7. Click "OK" on the error message that still remains on your desktop from attempting the installation.
    8. Run the .msi file from your desktop and complete the installation

  • Client security solutions TMP error message on a t60 with XP

    I just installed client security solutions and I’m getting the follow error message.  When I go to programs and click no security solutions opens.  This t60 is new to me so I’m not sure which questions to ask.
    I have the fingerprint reader working
    What should I ask or tell
    Any advice?
    Thanks
    http://i456.photobucket.com/albums/qq289/elktraveling/TPMerror.jpg
    <a href="http://s456.photobucket.com/albums/qq289/elktraveling/?action=view&current=TPMerror.jpg" target="_blank"><img src="http://i456.photobucket.com/albums/qq289/elktraveling/TPMerror.jpg" border="0" alt="Photobucket"></a>
    [IMG]http://i456.photobucket.com/albums/qq289/elktraveling/TPMerror.jpg[/IMG]

    Who has client security, restore and fingerprint reader all working together?  I did updates and when one works the other doesn’t.  If I could find all three that work I would be happy.  If you give me your versions numbers that works on yours that would be great.  I have a T60 running XP

  • Client Security Solution And System Key Recovery

    Hey,
    I have an IBM ThinkPad T40 2373-82M Laptop. Everytime Windows starts up Client Security Solution displays a box which is prompting me to enter a password of some sort for authentication. It indicates at the top of the window that the reason for authentication is 'System Key Recovery'. If I click the 'OK' button it brings up another window indicating that authentication has failed and that the security key could not be recovered. I do not recall ever entering a password in the Client Security Soultion programme or anywhere else on my laptop. I am not the first owner of this laptop and I am wondering if the previous owner may still have his/her password in the system? Is there any methid for which I could reset/restore these key's?
    Any help is appreciated.
    Cheers
    Ash

    Thanks for the reply.
    I must say I have read various issues on the web regarding this particular software buddled with Lenovo T series and although I will be uninstalling it I do not believe there is any support on this whatsoever. Too bad cause I did want to use it ...

  • A problem with Client Security Solution patch for Mozilla Firefox3

    After I updated Client Security Solution to 8.20, the password manager cannot work in FF3 again.When I tried to reinstall the patch, it asked me whether to overwrite the files or cancel.  Then it indicates 'This patch has already been installed on this computer', but the problem exsits.

    Borntofly, I am glad that you brought this up as I have not been able to successfully use FF3 with CSS 8.1 or 8.2 and have provided feedback in this thread:
    http://forums.lenovo.com/lnv/board/message?board.id=Special_Interest_Utilities&thread.id=937&view=by...
    As much as I would like to upgrade to FF3, I have not had any success in either using the manual configuration changes noted in the above thread or by using the CSS Patch for FF3 provided by Lenovo on 8/6/08 found here:
    http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=MIGR-70132
    This patch appears to duplicate the manual efforts provided by member KTP in message 12 in the above provided link from what I can see.
    I have never had an issue using the TV password manager and IE7.  It is a very reliable combination.
    I have no issues at all using FF 2.0.0.16, CSS 8.1 or 8.2 (now on 8.2), and Thinkvantage (TV) Password Manager 3.00.0106.00 (came with CSS 8.2).  I have never had Lenovo Password Manager on my T60.  Everything works reliably well with this combination.
    In 3 hours of work yesterday, I was able to get TV Password Manager to show up in the FF3 add-ons as TV Password Manager 3.01 and this is the only way I was able to make it work, but only for a single browser session:
    1. Tools --> Add-Ons
    2. Disable TV Password Manager, then restart FF3
    3. Tools --> Add-Ons
    4. Enable TV Password Manager, then restart FF3
    5. TV Password Manager will work for the duration that I am using the browser session
    Once I close FF3 and reopen it, TV Password Manager no longer works.  The only method I have found to "reset" everything is to perform the above sequence, but again it only works for the single browser session.  It is very consistent.  Although in does not show this in the Add-Ons page, it almost appears that the TV Password Manager add-on is disabled after I close the browser and needs to be manually disabled then enabled as noted above.  If this is due to a conflict with other software on my laptop, I have not been able to determine this.
    In my efforts yesterday, I spent time uninstalling CSS 8.1 or 8.2, FF, and even removed registry entries related to these packages in order to start with a fresh install, all without any success.  I tried fresh installations and added the manual changes promoted by KTP and also tried fresh installations using the Lenovo patches, all without success.  I made attempts to troubleshoot to root cause by removing all add-ons except TV Password Manager, and also tried preventing certain software from installing at startup via msconfig, as well as multiple settings changes within FF3, all to no avail.  Again FF 2.0.0.16 continues to work very well with little effort on my part.  I simply install the software and ensure that TV Password Manager 2.0 in installed in the add-ons and that's it.
    In the above FF3 thread, it appears that others have had success with KTP's changes so I am a little frustrated that I cannot make FF3 and TV Password Manager work reliably.  I have FF2 and IE7 working so I have plenty of good alternatives at this time.  I will post this at the FF3 above as well to see if anyone has any feedback. 
    Moderator(s), do you wish for this thread to be integrated in the original thread for this issue?
    T60, 8744-5BU: 2.0 GHz T7200, 4 GB RAM, 15.4" WSXGA+, 1680x1050 ATI Mobility Radeon X1400, Win 7 Ultimate w/SP1 - 64-bit

  • Client Security Solution - System Key Recovery - After Lenovo Service

    I have a T61p running Windows 7, which I recently had to send to Lenovo for service after the video failed. According to my repair summary, the motherboard on the computer was replaced.
    I received the laptop back today, and now when I log on, the system comes up with a window from Client Security Solution asking me to "verify my identity" with "reason: system key recovery."
    Unfortunately, the program will not recognize my password, and I get an error message that authentication has failed.
    I tried calling Lenovo's support number, since the problem seems to be directly related to their replacement of the motherboard, but I received the response that "that's a software issue, we can't help you."
    Any help on this is much appreciated!

    hey shannonw,
    could you try uninstalling the Client Security Solution software and then reinstall.
    once done report back on what happen after.
    WW Social Media
    Important Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.
    Did someone help you today? Press the star on the left to thank them with a Kudo!
    If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
    Follow @LenovoForums on Twitter!
    Have you checked out the Community Knowledgebase yet?!
    How to send a private message? --> Check out this article.

  • T61p Client Security Solutions + Password Manager + Two Operating Systems

    Greetings.
        I am running both XP and VISTA on my T61p.  I use the client security solutions password manager feature for websites and network shares.  Since my model has the biometric scanner instead of entering the user ID and password I just swipe my finger.  The issue is that when I first setup client security solutions it creates some system key that I assume is tied to the security chip hardware.  Once I have it setup and working under one operating system it fails to authenticate me under the other operating system.  It brings up a windows that says, "Verify Identity" / "reason for authentication:  system key recovery"  Why am I not able to use this feature under both operating systems?
    Thanks for your time.
     XSYLUS

    Thanks for the reply.
    I was using an older version of RnR, however, after the attempt to re-install, I upgraded to the latest version.  It still errors out.
    As to your second guess, I was hopefull this was the fix, I had forgotten to go through the registry.  I deleted an empty CSS folder in the Common Files folder.  And found several registry entries which have now been deleted.  I don't believe I missed any.  But unfortunately no luck.  I cleared the chip again as well.
    If it adds any clues, the system update was not working either.  But the language fix posted on the forums resolved it.  If I remember correctly the first time I tried to reinstall CSS it did ask a question/comment about language not matching.  I could be wrong, however, there have been alot of attempts.
    I spoke with tech support on the phone with the only suggestion being a clean restore of the laptop which I would like to avoid.
    Thanks again.

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