R/3 to SCM event got stuck in queue

Hello SCMGuru's,
I'm a SD consultant but due to some Exigency, I'm asked to analyse a MM related ticket. The issue is...
We have a process in our company where all our stores are setup as plants & the materials to them are supplied through an STO .After creation of STO manually & creation of Delivery through a batch job, an event gets triggered in R/3 which is sent to SCM box. Email gets triggered in SCM which is sent to the store contact with the information of the material & qty in delivery note & also the expected delivery date. The issue is right now one of the delivery documents got stuck in that queue & the store is repeatedly  getting the email with the same details.
I would like to know how the event management is configured to trigger the event in R/3 which is sent to SCM & how we can remove this delivery note from the queue so that the store will stop getting junk messages.
Regards,
Jay

Hi Jay.
I guess you have solved this already..
Email Alerts are normally sent via the RuleSet or the Expected Event Monitor.
Check the ALRT* transactions for details of sent messages.
Regards,
Zenon.

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                  17 __CFRunLoopServiceMachPort + 188 (in CoreFoundation) [0x7fff9025b50c]
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              17 ??? (in AirPort Base Station Agent) [0x10715057f]
                17 ??? (in AirPort Base Station Agent) [0x10715f74d]
                  17 __psynch_cvwait + 10 (in libsystem_kernel.dylib) [0x7fff879c4bca]
      Kernel stack:
        17 psynch_cvcontinue + 0 (in mach_kernel) [0xffffff800059daa0]
      Binary Images:
             0x10714d000 -        0x107164fff  com.apple.AirPortBaseStationAgent 1.5.5 (155.7) <0D37CC05-D1C6-3C6C-BACD-A88D4BD4C3CD> /System/Library/CoreServices/AirPort Base Station Agent.app/Contents/MacOS/AirPort Base Station Agent
          0x7fff879ae000 -     0x7fff879cefff  libsystem_kernel.dylib ??? (???) <1DDC0B0F-DB2A-34D6-895D-E5B2B5618946> /usr/lib/system/libsystem_kernel.dylib
          0x7fff898b9000 -     0x7fff898c7fff  libdispatch.dylib ??? (???) <1D5BE322-A9B9-3BCE-8FAC-076FB07CF54A> /usr/lib/system/libdispatch.dylib
          0x7fff9022b000 -     0x7fff903ffff7  com.apple.CoreFoundation 6.7.2 (635.21) <62A3402E-A4E7-391F-AD20-1EF20236CE1B> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
          0x7fff923dd000 -     0x7fff924bafef  libsystem_c.dylib ??? (???) <41B43515-2806-3FBC-ACF1-A16F35B7E290> /usr/lib/system/libsystem_c.dylib
    Process:         AppleSpell [271]
    Path:            /System/Library/Services/AppleSpell.service/Contents/MacOS/AppleSpell
    Architecture:    x86_64
    UID:             501
      Thread 0x68b        DispatchQueue 1
      User stack:
        17 ??? (in AppleSpell) [0x10bbbea7c]
          17 ??? (in AppleSpell) [0x10bbbed2e]
            17 -[NSSpellServer run] + 74 (in Foundation) [0x7fff8f972c76]
              17 CFRunLoopRun + 95 (in CoreFoundation) [0x7fff9027319f]
                17 CFRunLoopRunSpecific + 230 (in CoreFoundation) [0x7fff90263486]
                  17 __CFRunLoopRun + 1204 (in CoreFoundation) [0x7fff90263c74]
                    17 __CFRunLoopServiceMachPort + 188 (in CoreFoundation) [0x7fff9025b50c]
                      17 mach_msg_trap + 10 (in libsystem_kernel.dylib) [0x7fff879c367a]
      Kernel stack:
        17 ipc_mqueue_receive_continue + 0 (in mach_kernel) [0xffffff8000215930]
      Thread 0x691        DispatchQueue 2
      User stack:
        17 _dispatch_mgr_thread + 54 (in libdispatch.dylib) [0x7fff898bb31a]
          17 kevent + 10 (in libsystem_kernel.dylib) [0x7fff879c57e6]
      Kernel stack:
        17 kqueue_scan + 416 (in mach_kernel) [0xffffff800053a660]
      Binary Images:
             0x10bbbd000 -        0x10bc79ff7  com.apple.AppleSpell 1.7.1 (131.1) <A994D9F1-C4D8-3361-B0F4-112A7BAED8BD> /System/Library/Services/AppleSpell.service/Contents/MacOS/AppleSpell
          0x7fff879ae000 -     0x7fff879cefff  libsystem_kernel.dylib ??? (???) <1DDC0B0F-DB2A-34D6-895D-E5B2B5618946> /usr/lib/system/libsystem_kernel.dylib
          0x7fff898b9000 -     0x7fff898c7fff  libdispatch.dylib ??? (???) <1D5BE322-A9B9-3BCE-8FAC-076FB07CF54A> /usr/lib/system/libdispatch.dylib
          0x7fff8f816000 -     0x7fff8fb2ffff  com.apple.Foundation 6.7.2 (833.25) <22AAC369-B63C-3C55-8AC6-C3ECBA44DA7B> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
          0x7fff9022b000 -     0x7fff903ffff7  com.apple.CoreFoundation 6.7.2 (635.21) <62A3402E-A4E7-391F-AD20-1EF20236CE1B> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    Process:         autofsd [50]
    Path:            /usr/libexec/autofsd
    Architecture:    x86_64
    UID:             0
      Thread 0x188        DispatchQueue 2
      User stack:
        17 _dispatch_mgr_thread + 54 (in libdispatch.dylib) [0x7fff898bb31a]
          17 kevent + 10 (in libsystem_kernel.dylib) [0x7fff879c57e6]
      Kernel stack:
        17 kqueue_scan + 416 (in mach_kernel) [0xffffff800053a660]
      Thread 0x189        DispatchQueue 6
      User stack:
        17 _dispatch_sig_thread + 45 (in libdispatch.dylib) [0x7fff898bdb20]
          17 __sigsuspend_nocancel + 10 (in libsystem_kernel.dylib) [0x7fff879c5022]
      Kernel stack:
        17 wakeup + 992 (in mach_kernel) [0xffffff8000555010]
      Binary Images:
             0x1083e8000 -        0x1083e9fff  autofsd ??? (???) <A02D5E70-1BB1-30ED-A699-375CB0CCE901> /usr/libexec/autofsd
          0x7fff879ae000 -     0x7fff879cefff  libsystem_kernel.dylib ??? (???) <1DDC0B0F-DB2A-34D6-895D-E5B2B5618946> /usr/lib/system/libsystem_kernel.dylib
          0x7fff898b9000 -     0x7fff898c7fff  libdispatch.dylib ??? (???) <1D5BE322-A9B9-3BCE-8FAC-076FB07CF54A> /usr/lib/system/libdispatch.dylib
    Process:         automountd [43784]
    Path:            /usr/libexec/automountd
    Architecture:    x86_64
    UID:             0
      Thread 0x1eb48      DispatchQueue 1
      User stack:
        17 ??? (in automountd) [0x1055d6680]
          17 ??? (in automountd) [0x1055d8570]
            17 __semwait_signal + 10 (in libsystem_kernel.dylib) [0x7fff879c4e42]
      Kernel stack:
        17 semaphore_wait_continue + 0 (in mach_kernel) [0xffffff8000234650]
      Thread 0x1eb51      DispatchQueue 2
      User stack:
        17 _dispatch_mgr_thread + 54 (in libdispatch.dylib) [0x7fff898bb31a]
          17 kevent + 10 (in libsystem_kernel.dylib) [0x7fff879c57e6]
      Kernel stack:
        17 kqueue_scan + 416 (in mach_kernel) [0xffffff800053a660]
      Thread 0x1eb49    
      User stack:
        17 thread_start + 13 (in libsystem_c.dylib) [0x7fff9242eb75]
          17 _pthread_start + 335 (in libsystem_c.dylib) [0x7fff9242b8bf]
            17 ??? (in automountd) [0x1055d8682]
              17 __sigwait + 10 (in libsystem_kernel.dylib) [0x7fff879c5036]
      Kernel stack:
        17 hndl_unix_scall64 + 19 (in mach_kernel) [0xffffff80002daa13]
          17 unix_syscall64 + 507 (in mach_kernel) [0xffffff80005cd61b]
            17 __sigwait_nocancel + 333 (in mach_kernel) [0xffffff8000552fad]
              17 msleep + 119 (in mach_kernel) [0xffffff8000555397]
                17 wakeup + 267 (in mach_kernel) [0xffffff8000554d3b]
                  17 lck_mtx_sleep + 74 (in mach_kernel) [0xffffff8000227efa]
                    17 thread_block_reason + 299 (in mach_kernel) [0xffffff800022f42b]
                      17 thread_continue + 1661 (in mach_kernel) [0xffffff800022f1ad]
                        17 machine_switch_context + 361 (in mach_kernel) [0xffffff80002c2939]
      Thread 0x1eb4a    
      User stack:
        17 thread_start + 13 (in libsystem_c.dylib) [0x7fff9242eb75]
          17 _pthread_start + 335 (in libsystem_c.dylib) [0x7fff9242b8bf]
            17 ??? (in automountd) [0x1055d878d]
              17 __psynch_cvwait + 10 (in libsystem_kernel.dylib) [0x7fff879c4bca]
      Kernel stack:
        17 psynch_cvcontinue + 0 (in mach_kernel) [0xffffff800059daa0]
      Thread 0x1eb4b    
      User stack:
        17 thread_start + 13 (in libsystem_c.dylib) [0x7fff9242eb75]
          17 _pthread_start + 335 (in libsystem_c.dylib) [0x7fff9242b8bf]
            17 ??? (in automountd) [0x1055e085c]
              17 __psynch_cvwait + 10 (in libsystem_kernel.dylib) [0x7fff879c4bca]
      Kernel stack:
        17 psynch_cvcontinue + 0 (in mach_kernel) [0xffffff800059daa0]
      Thread 0x1eb4c    
      User stack:
        17 thread_start + 13 (in libsystem_c.dylib) [0x7fff9242eb75]
          17 _pthread_start + 335 (in libsystem_c.dylib) [0x7fff9242b8bf]
            17 ??? (in automountd) [0x1055d8839]
              17 __ioctl + 10 (in libsystem_kernel.dylib) [0x7fff879c47ee]
      Kernel stack:
        17 hndl_unix_scall64 + 19 (in mach_kernel) [0xffffff80002daa13]
          17 unix_syscall64 + 507 (in mach_kernel) [0xffffff80005cd61b]
            17 ioctl + 1236 (in mach_kernel) [0xffffff8000563a64]
              17 fo_ioctl + 67 (in mach_kernel) [0xffffff8000533d73]
                17 utf8_encodelen + 2024 (in mach_kernel) [0xffffff80003126c8]
                  17 VNOP_IOCTL + 210 (in mach_kernel) [0xffffff800031bdd2]
                    17 spec_ioctl + 142 (in mach_kernel) [0xffffff800032a4ae]
                      17 autofs_ioctl + 405 (in autofs) [0xffffff7f812ae86f]
                        17 msleep + 119 (in mach_kernel) [0xffffff8000555397]
                          17 wakeup + 267 (in mach_kernel) [0xffffff8000554d3b]
                            17 lck_mtx_sleep + 74 (in mach_kernel) [0xffffff8000227efa]
                              17 thread_block_reason + 299 (in mach_kernel) [0xffffff800022f42b]
                                17 thread_continue + 1661 (in mach_kernel) [0xffffff800022f1ad]
                                  17 machine_switch_context + 361 (in mach_kernel) [0xffffff80002c2939]
      Thread 0x1eb58    
      User stack:
        17 thread_start + 13 (in libsystem_c.dylib) [0x7fff9242eb75]
          17 _pthread_start + 335 (in libsystem_c.dylib) [0x7fff9242b8bf]
            17 ??? (in automountd) [0x1055d70d9]
              17 mach_msg_server_once + 270 (in libsystem_kernel.dylib) [0x7fff879c349a]
                17 mach_msg_trap + 10 (in libsystem_kernel.dylib) [0x7fff879c367a]
      Kernel stack:
        17 ipc_mqueue_receive_continue + 0 (in mach_kernel) [0xffffff8000215930]
      Binary Images:
             0x1055d5000 -        0x1055f0fff  automountd ??? (???) <ED2EE6C8-08B8-3D93-B21A-53ABFF87F9EF> /usr/libexec/automountd
          0x7fff879ae000 -     0x7fff879cefff  libsystem_kernel.dylib ??? (???) <1DDC0B0F-DB2A-34D6-895D-E5B2B5618946> /usr/lib/system/libsystem_kernel.dylib
          0x7fff898b9000 -     0x7fff898c7fff  libdispatch.dylib ??? (???) <1D5BE322-A9B9-3BCE-8FAC-076FB07CF54A> /usr/lib/system/libdispatch.dylib
          0x7fff923dd000 -     0x7fff924bafef  libsystem_c.dylib ??? (???) <41B43515-2806-3FBC-ACF1-A16F35B7E290> /usr/lib/system/libsystem_c.dylib
    Process:         blued [49]
    Path:            /usr/sbin/blued
    Architecture:    x86_64
    UID:             0
      Thread 0x15e        DispatchQueue 1
      User stack:
        17 ??? (in blued) [0x103020890]
          17 ??? (in blued) [0x103056e4f]
            17 -[NSRunLoop(NSRunLoop) run] + 62 (in Foundation) [0x7fff8f821e67]
              17 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 267 (in Foundation) [0x7fff8f821f7b]
                17 CFRunLoopRunSpecific + 230 (in CoreFoundation) [0x7fff90263486]
                  17 __CFRunLoopRun + 1204 (in CoreFoundation) [0x7fff90263c74]
                    17 __CFRunLoopServiceMachPort + 188 (in CoreFoundation) [0x7fff9025b50c]
                      17 mach_msg_trap + 10 (in libsystem_kernel.dylib) [0x7fff879c367a]
      Kernel stack:
        17 ipc_mqueue_receive_continue + 0 (in mach_kernel) [0xffffff8000215930]
      Thread 0x18b        DispatchQueue 2
      User stack:
        17 _dispatch_mgr_thread + 54 (in libdispatch.dylib) [0x7fff898bb31a]
          17 kevent + 10 (in libsystem_kernel.dylib) [0x7fff879c57e6]
      Kernel stack:
        17 kqueue_scan + 416 (in mach_kernel) [0xffffff800053a660]
      Thread 0x2bd      
      User stack:
        17 thread_start + 13 (in libsystem_c.dylib) [0x7fff9242eb75]
          17 _pthread_start + 335 (in libsystem_c.dylib) [0x7fff9242b8bf]
            17 __select + 10 (in libsystem_kernel.dylib) [0x7fff879c4df2]
      Kernel stack:
        17 wakeup + 992 (in mach_kernel) [0xffffff8000555010]
      Binary Images:
             0x10301f000 -        0x1030d7ff7  blued ??? (???) <E58F9453-9716-3A2F-97FB-0B544B7A1EB1> /usr/sbin/blued
          0x7fff879ae000 -     0x7fff879cefff  libsystem_kernel.dylib ??? (???) <1DDC0B0F-DB2A-34D6-895D-E5B2B5618946> /usr/lib/system/libsystem_kernel.dylib
          0x7fff898b9000 -     0x7fff898c7fff  libdispatch.dylib ??? (???) <1D5BE322-A9B9-3BCE-8FAC-076FB07CF54A> /usr/lib/system/libdispatch.dylib
          0x7fff8f816000 -     0x7fff8fb2ffff  com.apple.Foundation 6.7.2 (833.25) <22AAC369-B63C-3C55-8AC6-C3ECBA44DA7B> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
          0x7fff9022b000 -     0x7fff903ffff7  com.apple.CoreFoundation 6.7.2 (635.21) <62A3402E-A4E7-391F-AD20-1EF20236CE1B> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
          0x7fff923dd000 -     0x7fff924bafef  libsystem_c.dylib ??? (???) <41B43515-2806-3FBC-ACF1-A16F35B7E290> /usr/lib/system/libsystem_c.dylib
    Process:         com.apple.dock.extra [169]
    Path:            /System/Library/CoreServices/Dock.app/Contents/XPCServices/com.apple.dock.extra .xpc/Contents/MacOS/com.apple.dock.extra
    Architecture:    x86_64
    UID:             501
      Thread 0x4fd        DispatchQueue 1
      User stack:
        17 ??? (in com.apple.dock.extra) [0x10af0a474]
          17 xpc_service_main + 448 (in XPCService) [0x7fff91f595ed]
            17 NSApplicationMain + 867 (in AppKit) [0x7fff92f65244]
              17 -[NSApplication run] + 470 (in AppKit) [0x7fff92ce9071]
                17 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 135 (in AppKit) [0x7fff92cec735]
                  17 _DPSNextEvent + 659 (in AppKit) [0x7fff92cece31]
                    17 BlockUntilNextEventMatchingListInMode + 62 (in HIToolbox) [0x7fff8a13e60e]
                      17 ReceiveNextEventCommon + 355 (in HIToolbox) [0x7fff8a13e781]
                        17 RunCurrentEventLoopInMode + 277 (in HIToolbox) [0x7fff8a1374d3]
                          17 CFRunLoopRunSpecific + 230 (in CoreFoundation) [0x7fff90263486]
                            17 __CFRunLoopRun + 1204 (in CoreFoundation) [0x7fff90263c74]
                              17 __CFRunLoopServiceMachPort + 188 (in CoreFoundation) [0x7fff9025b50c]
                                17 mach_msg_trap + 10 (in libsystem_kernel.dylib) [0x7fff879c367a]
      Kernel stack:
        17 ipc_mqueue_receive_continue + 0 (in mach_kernel) [0xffffff8000215930]
      Thread 0x504        DispatchQueue 2
      User stack:
        17 _dispatch_mgr_thread + 54 (in libdispatch.dylib) [0x7fff898bb31a]
          17 kevent + 10 (in libsystem_kernel.dylib) [0x7fff879c57e6]
      Kernel stack:
        17 kqueue_scan + 416 (in mach_kernel) [0xffffff800053a660]
      Binary Images:
             0x10af09000 -        0x10af0dff7  com.apple.dock.extra 1.0 (1) <A463D32E-8F7C-32B4-8DE2-3CD131ECE6F9> /System/Library/CoreServices/Dock.app/Contents/XPCServices/com.apple.dock.extra .xpc/Contents/MacOS/com.apple.dock.extra
          0x7fff879ae000 -     0x7fff879cefff  libsystem_kernel.dylib ??? (???) <1DDC0B0F-DB2A-34D6-895D-E5B2B5618946> /usr/lib/system/libsystem_kernel.dylib
          0x7fff898b9000 -     0x7fff898c7fff  libdispatch.dylib ??? (???) <1D5BE322-A9B9-3BCE-8FAC-076FB07CF54A> /usr/lib/system/libdispatch.dylib
          0x7fff8a135000 -     0x7fff8a461ff7  com.apple.HIToolbox 1.9 (???) <B7D2A06B-7BE5-3355-BF7D-8139100B9B97> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
          0x7fff9022b000 -     0x7fff903ffff7  com.apple.CoreFoundation 6.7.2 (635.21) <62A3402E-A4E7-391F-AD20-1EF20236CE1B> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
          0x7fff91f57000 -     0x7fff91f5eff7  com.apple.XPCService 1.3 (1) <4C0AE300-9325-3950-A132-1562C03B05CE> /System/Library/PrivateFrameworks/XPCService.framework/Versions/A/XPCService
          0x7fff92ce4000 -     0x7fff938eaff7  com.apple.AppKit 6.7.3 (1138.47) <CAF5783F-F80B-30E7-929F-BBA6D96C5C44> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
    Process:         configd [14]
    Path:            /usr/libexec/configd
    Architecture:    x86_64
    UID:             0
      Thread 0x123        DispatchQueue 1
      User stack:
        17 ??? (in configd) [0x1093eed64]
          17 ??? (in configd) [0x1093ef51b]
            17 ??? (in configd) [0x1093efe20]
              17 CFRunLoopRunSpecific + 230 (in CoreFoundation) [0x7fff90263486]
                17 __CFRunLoopRun + 1204 (in CoreFoundation) [0x7fff90263c74]
                  17 __CFRunLoopServiceMachPort + 188 (in CoreFoundation) [0x7fff9025b50c]
                    17 mach_msg_trap + 10 (in libsystem_kernel.dylib) [0x7fff879c367a]
      Kernel stack:
        17 ipc_mqueue_receive_continue + 0 (in mach_kernel) [0xffffff8000215930]
      Thread 0x12a        DispatchQueue 2
      User stack:
        17 _dispatch_mgr_thread + 54 (in libdispatch.dylib) [0x7fff898bb31a]
          17 __select_nocancel + 10 (in libsystem_kernel.dylib) [0x7fff879c4e06]
      Kernel stack:
        17 wakeup + 992 (in mach_kernel) [0xffffff8000555010]
      Thread 0x12c      
      User stack:
        17 thread_start + 13 (in libsystem_c.dylib) [0x7fff9242eb75]
          17 _pthread_start + 335 (in libsystem_c.dylib) [0x7fff9242b8bf]
            17 ??? (in configd) [0x1093f07fe]
              17 CFRunLoopRun + 95 (in CoreFoundation) [0x7fff9027319f]
                17 CFRunLoopRunSpecific + 230 (in CoreFoundation) [0x7fff90263486]
                  17 __CFRunLoopRun + 1204 (in CoreFoundation) [0x7fff90263c74]
                    17 __CFRunLoopServiceMachPort + 188 (in CoreFoundation) [0x7fff9025b50c]
                      17 mach_msg_trap + 10 (in libsystem_kernel.dylib) [0x7fff879c367a]
      Kernel stack:
        17 ipc_mqueue_receive_continue + 0 (in mach_kernel) [0xffffff8000215930]
      Thread 0x143      
      User stack:
        17 thread_start + 13 (in libsystem_c.dylib) [0x7fff9242eb75]
          17 _pthread_start + 335 (in libsystem_c.dylib) [0x7fff9242b8bf]
            17 ??? (in configd) [0x1093fb165]
              17 CFRunLoopRun + 95 (in CoreFoundation) [0x7fff9027319f]
                17 CFRunLoopRunSpecific + 230 (in CoreFoundation) [0x7fff90263486]
                  17 __CFRunLoopRun + 1204 (in CoreFoundation) [0x7fff90263c74]
                    17 __CFRunLoopServiceMachPort + 188 (in CoreFoundation) [0x7fff9025b50c]
                      17 mach_msg_trap + 10 (in libsystem_kernel.dylib) [0x7fff879c367a]
      Kernel stack:
        17 ipc_mqueue_receive_continue + 0 (in mach_kernel) [0xffffff8000215930]
      Thread 0x1e2      
      User stack:
        17 thread_start + 13 (in libsystem_c.dylib) [0x7fff9242eb75]
          17 _pthread_start + 335 (in libsystem_c.dylib) [0x7fff9242b8bf]
            17 __select + 10 (in libsystem_kernel.dylib) [0x7fff879c4df2]
      Kernel stack:
        17 wakeup + 992 (in mach_kernel) [0xffffff8000555010]
      Thread 0x202      
      User stack:
        17 thread_start + 13 (in libsystem_c.dylib) [0x7fff9242eb75]
          17 _pthread_start + 335 (in libsystem_c.dylib) [0x7fff9242b8bf]
            17 pppcntl_run_thread + 2194 (in PPPController) [0x109691142]
              17 CFRunLoopRun + 95 (in CoreFoundation) [0x7fff9027319f]
                17 CFRunLoopRunSpecific + 230 (in CoreFoundation) [0x7fff90263486]
                  17 __CFRunLoopRun + 1204 (in CoreFoundation) [0x7fff90263c74]
                    17 __CFRunLoopServiceMachPort + 188 (in CoreFoundation) [0x7fff9025b50c]
                      17 mach_msg_trap + 10 (in libsystem_kernel.dylib) [0x7fff879c367a]
      Kernel stack:
        17 ipc_mqueue_receive_continue + 0 (in mach_kernel) [0xffffff8000215930]
      Thread 0x1aa9a    
      User stack:
        17 start_wqthread + 13 (in libsystem_c.dylib) [0x7fff9242eb85]
          17 __workq_kernreturn + 10 (in libsystem_kernel.dylib) [0x7fff879c5192]
      Kernel stack:
        17 workqueue_exit + 1616 (in mach_kernel) [0xffffff80005a4200]
      Binary Images:
             0x1093ee000 -        0x109417fff  configd ??? (???) <68DC2451-9DFB-389B-B728-C6A200559980> /usr/libexec/configd
             0x109683000 -        0x1096c2fff  com.apple.SystemConfiguration.PPPController 1.7 (1.7) <B7E747DA-0A96-3020-9C48-BAF6870700F3> /System/Library/SystemConfiguration/PPPController.bundle/Contents/MacOS/PPPCont roller
          0x7fff879ae000 -     0x7fff879cefff  libsystem_kernel.dylib ??? (???) <1DDC0B0F-DB2A-34D6-895D-E5B2B5618946> /usr/lib/system/libsystem_kernel.dylib
          0x7fff898b9000 -     0x7fff898c7fff  libdispatch.dylib ??? (???) <1D5BE322-A9B9-3BCE-8FAC-076FB07CF54A> /usr/lib/system/libdispatch.dylib
          0x7fff9022b000 -     0x7fff903ffff7  com.apple.CoreFoundation 6.7.2 (635.21) <62A3402E-A4E7-391F-AD20-1EF20236CE1B> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
          0x7fff923dd000 -     0x7fff924bafef  libsystem_c.dylib ??? (???) <41B43515-2806-3FBC-ACF1-A16F35B7E290> /usr/lib/system/libsystem_c.dylib
    Process:         Console [44400]
    Path:            /Applications/Utilities/Console.app/Contents/MacOS/Console
    Architecture:    x86_64
    UID:             501
      Thread 0x1f4eb      DispatchQueue 1
      User stack:
        17 ??? (in Console) [0x100fc4044]
          17 NSApplicationMain + 867 (in AppKit) [0x7fff92f65244]
            17 -[NSApplication run] + 470 (in AppKit) [0x7fff92ce9071]
              17 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 135 (in AppKit) [0x7fff92cec735]
                17 _DPSNextEvent + 659 (in AppKit) [0x7fff92cece31]
                  17 BlockUntilNextEventMatchingListInMode + 62 (in HIToolbox) [0x7fff8a13e60e]
                    17 ReceiveNextEventCommon + 355 (in HIToolbox) [0x7fff8a13e781]
                      17 RunCurrentEventLoopInMode + 277 (in HIToolbox) [0x7fff8a1374d3]
                        17 CFRunLoopRunSpecific + 230 (in CoreFoundation) [0x7fff90263486]
                          17 __CFRunLoopRun + 1204 (in CoreFoundation) [0x7fff90263c74]
                            17 __CFRunLoopServiceMachPort + 188 (in CoreFoundation) [0x7fff9025b50c]
                              17 mach_msg_trap + 10 (in libsystem_kernel.dylib) [0x7fff879c367a]
      Kernel stack:
        17 ipc_mqueue_receive_continue + 0 (in mach_kernel) [0xffffff8000215930]
      Thread 0x1f4f9      DispatchQueue 2
      User stack:
        17 _dispatch_mgr_thread + 54 (in libdispatch.dylib) [0x7fff898bb31a]
          17 kevent + 10 (in libsystem_kernel.dylib) [0x7fff879c57e6]
      Kernel stack:
        17 kqueue_scan + 416 (in mach_kernel) [0xffffff800053a660]
      Thread 0x1f50a    
      User stack:
        17 start_wqthread + 13 (in libsystem_c.dylib) [0x7fff9242eb85]
          17 __workq_kernreturn + 10 (in libsystem_kernel.dylib) [0x7fff879c5192]
      Kernel stack:
        17 workqueue_exit + 1616 (in mach_kernel) [0xffffff80005a4200]
      Thread 0x1f64a    
      User stack:
        17 start_wqthread + 13 (in libsystem_c.dylib) [0x7fff9242eb85]
          17 __workq_kernreturn + 10 (in libsystem_kernel.dylib) [0x7fff879c5192]
      Kernel stack:
        17 workqueue_exit + 1616 (in mach_kernel) [0xffffff80005a4200]
      Thread 0x1f86e    
      User stack:
        17 start_wqthread + 13 (in libsystem_c.dylib) [0x7fff9242eb85]
          17 __workq_kernreturn + 10 (in libsystem_kernel.dylib) [0x7fff879c5192]
      Kernel stack:
        17 workqueue_exit + 1616 (in mach_kernel) [0xffffff80005a4200]
      Thread 0x1f9db    
      User stack:
        17 start_wqthread + 13 (in libsystem_c.dylib) [0x7fff9242eb85]
          17 __workq_kernreturn + 10 (in libsystem_kernel.dylib) [0x7fff879c5192]
      Kernel stack:
        17 workqueue_exit + 1616 (in mach_kernel) [0xffffff80005a4200]
      Binary Images:
             0x100fb4000 -        0x100feafff  com.apple.Console 10.7 (385) <65E9D63D-9479-3B96-9C68-5962D6ECF69F> /Applications/Utilities/Console.app/Contents/MacOS/Console
          0x7fff879ae000 -     0x7fff879cefff  libsystem_kernel.dylib ??? (???) <1DDC0B0F-DB2A-34D6-895D-E5B2B5618946> /usr/lib/system/libsystem_kernel.dylib
          0x7fff898b9000 -     0x7fff898c7fff  libdispatch.dylib ??? (???) <1D5BE322-A9B9-3BCE-8FAC-076FB07CF54A> /usr/lib/system/libdispatch.dylib
          0x7fff8a135000 -     0x7fff8a461ff7  com.apple.HIToolbox 1.9 (???) <B7D2A06B-7BE5-3355-BF7D-8139100B9B97> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
          0x7fff9022b000 -     0x7fff903ffff7  com.apple.CoreFoundation 6.7.2 (635.21) <62A3402E-A4E7-391F-AD20-1EF20236CE1B> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
          0x7fff923dd000 -     0x7fff924bafef  libsystem_c.dylib ??? (???) <41B43515-2806-3FBC-ACF1-A16F35B7E290> /usr/lib/system/libsystem_c.dylib
          0x7fff92ce4000 -     0x7fff938eaff7  com.apple.AppKit 6.7.3 (1138.47) <CAF5783F-F80B-30E7-929F-BBA6D96C5C44> /System/Library/Frameworks/AppKit.framework/Versions/C/A

    Not without upgrading the computer’s OS.
    (120065)

  • When i was trying to update my iPhone 5s to the latest version of ios 8.1 , it required more space so i had to delete data manually, meanwhile i was doing so the phone got stuck and went off & when it came on again i found it on the recovery mode  ??

    hello there everyone
    I lost everything cause I wanted to update my phone
    here is what happened with me exactly :-
    I plugged in my phone into the charger  & connected my phone to a wireless connection to  start the operation of updating it, I immediately noticed that I dont have the required space to proceed the download so i had to delete data manually, & meanwhile i was doing so my phone became slow  and it got stuck then it went off after that it came on again but it was on the recovery mode ??
    did I lose everything ??? what did I do wrong  ??? what can i do to recover this ??

    Hi, Milanista5
    Thank you for visiting Apple Support Communities.
    When experiencing issues restoring or updating an iPhone, here are the best articles to go through.  If you received a specific error number when restoring, see the section labeled Get more help in the second article below.
    iOS: Unable to update or restore
    http://support.apple.com/kb/ht1808
    iOS: Troubleshooting update and restore issues
    http://support.apple.com/kb/ts1275
    Cheers,
    Jason H.

  • TS3694 hi i recently updated into ios 7.0.4 now i want to fully restore my ipad to resell but when i restore it it got stuck with apple logo and progress bar with 45% completed as firware file is downloaded using ipad 4 wifi itunes 11.3.8

    hi i rescently updated my ipad 4 in ios 7.0.4 and for resell purpose i want to restore my ipad via itunes but it got stuck at apple logo and progress bar of 45% completed i tried it 50 times but it stuck on that exact point for hours i cant able to restore it and had no errors it just like freezes at one point i also uses dfu mode but got stuck at same problem using windows 7 32 bits itunes 11.3.8 ipad 4 wifi please help

    My iPhone 5 wouldn't start after I turned it off a few minutes after writing this. It went into recovery mode and I had no choice but to connect to iTunes on PC and restore.
    I restored to factory setting first, just to validate my phone was okay. For a second consecutive iOS update, the  iPhone 5 did not update smoothly while connected to PC and iTunes - I had to retry two times before the progress bar for the update showed. (The exact same problem with the restart occured when I updated to 7.0.4.)
    The good news is that I was ultimately able to restore the iPhone 5 to factory settings while running iOS 7.0.6. I did have a backup from about a month ago lying around and was able to successfully restore with that as well, so the damage done is almost negligible since I had my contacts, notes, mail, etc. backed up to iCloud.
    Once I completed both restores, the sync with iTunes worked fine.

  • My iphone 4 got stuck on the itunes logo. I had to restore it and have lost everything. Is there anything I can do to get my photos back?

    Hello. My iphone 4 got stuck on the itunes logo. I had to restore it and have lost everything. Is there anything I can do to get my photos back?

    Not easily, the recovery mode erases the device, but you can see if any of these data recovery tools may work: https://discussions.apple.com/docs/DOC-1689

  • Help =( Mac got stuck on gray screen

    Hi
    Update went ok a couple of days ago.
    Tonight it suddently got "stuck" and after rebooting it, it is now stuck on a gray screen.
    Impossible to reboot from the installation disk or from my Lacie disk or from the HD.
    When attempting to reboot from the Leopard installation disk, I then get a message telling me that the Mac needs to be restarted, but when I restart, I get stuck again on the gray screen with the Apple logo in the middle.
    I am at a loss as to what to do.
    Help, please!!! I am now on a friend's computer to access help. So a quick response from someone would be fantastic.
    Anyone?

    update on current situation:
    i took my macbook to be repaired first thing this morning.
    it is apparently a small part that is damaged and therefore preventing the macbook to reboot.
    hence why the hardware test indicated that it found no problems and that when attempting to reboot from a disk or a drive, it finds them, but cannot reboot from either.
    the part should be here tomorrow afternoon and i should get my macbook back either tomorrow or thursday.
    apparently, it is nothing serious and no loss of data should occurr.
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  • How do I use icloud to restore my documents that were in Pages? Pages got stuck in "waiting" to update and when nothing else worked I deleted it and reloaded Pages. I don't want to restore everything just my Pages documents.

    How do I use icloud to restore my documents that were in Pages? Pages got stuck in "waiting" to update and when nothing else worked I deleted it and reloaded Pages. Everything I can find is about wiping everything out and restoring everything. I don't want to restore everything just my Pages documents (and numbers and keynote that also locked up during updating).

    What I meant is turn off Documents and Data in iCloud in OS X. Keep it on on your iOS devices. iCloud will sync documents between the iOS devices and make them available on the iCloud web site, but it won't mess up iWorks' open and save dialog boxes. It also won't assume that you want all your documents in iCloud, which I think is undesirable anyway.
    Keep iOS and OS X separate, and use the web site to move files between the two as necessary.
    iOS iWork is different from OS X iWork. There are fewer fonts on an iOS device. iOS iWork programs have slightly different feature sets than OS X iWork programs, and the file formats are different. iCloud automatically converts the file format when necessary, but if you make a habit of saving things directly to iCloud, you are limited to the lowest common denominator between the two versions of iWorks. So why would anyone want iWork on the Mac to open and save documents on iCloud by default?
    If you want to store files in the cloud and sync them on your Macs, SugarSync is a much better solution. It lets you choose your sync folders, it doesn't make you reorganize your files, it lets you sync all file types, it doesn't convert files to a different format and back, and it stores everything in the cloud, too. Just the simle act of saving a file backs it up and syncs it. I wouldn't live without it. iCloud is best with iTunes purchases and synchronizing Mac settings and iOS files; I woudln't live without it. The two make an unbeatable combination.

  • While updating my ipad to new software through itunes it got stuck and does not work anymore - it just displays the screen with symbols of itunes and the cable to connect to it - help - what should i do?

    while updating my ipad to new software through itunes it got stuck and does not work anymore - it just displays the screen with symbols of itunes and the cable to connect to it - help - what should i do?

    Disconnect the iPad, do a Reset [Hold the Home and Sleep/Wake buttons down together for 10 seconds or so (until the Apple logo appears) and then release. The screen will go blank and then power ON again in the normal way.] It is 'appsolutely' safe!, reconnect and follow the prompts.
    If that does not work then see here http://support.apple.com/kb/HT1808

  • IPhone3G got stuck on connect to iTunes screen while doing upgrade iOS 4.2

    Right after my iTunes 10.1 downloaded the iOS 4.2, it automatically started installing and sync-ing to my phone as usual.
    It restarted itself, apple logo came out and ...
    1. Stuck on "connect to itunes" screen eventough it was connected for the whole time. Unplugged it and plugged it back in, still got the same screen.
    2. Neither my PC or itunes recognize it at all.
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    3. Tried to connect it to the usb/itunes many different ways when the "connect to itunes" screen is on, but still got the same result.
    4. Tried to do factory reset by holding the home button and connect it to the usb until the itunes recognize it, but still no luck (u can be sure on that it was properly done since it's not the first time i'm doing it).
    FYI: the phone has never been serviced or customized.
    Need some help ASAP here ppl. Please!
    Message was edited by: Barsaa

    I'm having the same problem too. I've been trouble shooting it based off advice from Apple's website and other people's information but so far nothing has worked. When I turn it on, it says connect to iTunes. I do. When I can get iTunes to recognize the iPhone is plugged in (which I seem to be able to only do when I stop and restart the Apple Mobile Device service), it says the phone is in recovery mode and has to be restored. I go through the process and so far it always stops on the "preparing iPhone for restore" process. Then I get the following error message ... the iPhone "iPhone could not be restored. An unknown error occured (1604). I seem to keep getting the 1604 and I haven't found a workable resolution yet for it.
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  • A few days ago i small piece of plastic got stuck and subsequently fell out the charger hole of my ipod classic, although it still connects to itunes and syncs itunes says it has synced but there is nothing on my ipod! Nothing seems to work! HELP! :/

    A few days ago i small piece of plastic got stuck and subsequently fell out the charger hole of my ipod classic, although it still connects to itunes and syncs itunes says it has synced but there is nothing on my ipod! I have done this a few times and nothing seems to work! HELP! :/

    Transfer all of your content to the computer:
    Tunes Store: Transferring purchases from your iPhone, iPad, or iPod to a computer
    http://support.apple.com/kb/HT1848
    Then try turning the device off and on again. I'd leave it off for 10-15 minutes, but that is up to you:
    http://support.apple.com/kb/HT1430
    If the item is still there, you may need to restore the device:
    http://support.apple.com/kb/HT1414
    Hope that helps . Worst case scenario, you may need to write into iTunes support to see if they can also help!!

  • My on and off button got stuck is there any way to fix it?

    I have a Ipod Nano 6th Gen and i was just laying down listening to music when i tried to shuffle it by double clicking and the button got stuck. I just want to know if there is anyway to get it unstuck or will i have to get another one.

    I had the same problem with my iPod touch 4th gen.
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    You can hold the on/off button and the home button at the same time. Don't release until the screen goes black and the apple logo appears. After doing this it should restart your iPod completely.
    But depending on the screen problem, this may or may not work.
    If the first solution doesn't work, then try this:
    2. Restore
    You can restore it to factory settings if you sync it with your computer.
    If you can do this (sync with your iMac) then when you plug it in, go onto iTunes, and when it reconnizes your device it should have a section on the sidebar that says "iPod touch". Click on that, then click "restore iPod". It may confirm it and you will probably have to enter your Apple ID.
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    If this does not work, and your device is now restored, don't worry, you can get the data back and your iPod will be as normal.
    I hope this helps, sorry for any spelling errors, I'm only 13
    Happy New Year, and hopefull you can get your iPod fixed!!

  • Inbound delivery got stuck in EWM Queue

    Hi,
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    hi chaitanya,
    Have you checked the slg1 log? might have activated something related to quality.
    cheers,
    jobi

  • Dear all, I have a MacBook Pro bought in April 2011. Last April, it got stuck while the wheel was spinning and I had to force it shut. That cost me my hard drive. Now, it's stuck again. I tried esc, cmd tab, moving the trackpad on the apple, but no. HELP!

    Dear all, I have a MacBook Pro bought in April 2011. Last April, it got stuck while the wheel was spinning and I had to force it shut. That cost me my hard drive. Now, it's stuck again. I tried esc, cmd+tab, moving the trackpad on the apple, but no. HELP!

    Dear John,
    thank you for your prompt reply. After I sent the email, I left the wheel spinning to see if it would eventually stop. It didn't, but after a while the screen turned blue, so I decided to switch everything off with a forced shut-down. I could not restart with the OS DVDs because I am currently away from home, but fortunately everything was more or less fine after restarting. It then got stuck again, I forced it shut again, restarted again, and now it seem to work but I won't overdo it and will switch off smoothly after writing this (unless it gets stuck again). Last April I have replaced the HD, so it's now just under 6 months old. And, of course, since the crash occurred when I was abroad and had backed up just before I left, I have lost only a few days' work. Still, and I know this will make me hugely unpopular here, with my 5 previous laptops running on MS Windows I never had a problem. Which does not mean I loved the OS, or I would not have switched to Mac.
    Anyway, and this is the main reason for this message, thank you very much again for your speedy intervention.
    Claudia

  • As i turned on my iphone 4s on and connected to a wireless internet a page opened from the app firewall ip and i usually choose all connections. so it got stuck i held the standy by button but it won't turn off. so i held the standyby and home buttons.

    As i turned on my iphone 4s on and connected to a wireless internet a page opened from the app firewall ip and i usually choose all connections. so it got stuck i held the standy by button but it won't turn off. so i held the standyby and home buttons. when it opened all apps music and pics where not there. why? then i enterted photos and the loading logo appeared then the standyby appeared and i entered my password and everything in my iphone was there but thing were scattered and apps wheren't in folders everything was messed up but no photos or music AND IT SAYS UP IN THE MIDDLE OF THE SCREEN EXIT SAFE MODE. so i restarted it again and it opened and nothing was there and again i entered photos and the samething happen again. why did this happen? and can i get my data back? and in the usage it says that these thing are there but not showing.

    stevejobsfan0123 wrote:
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    I found that out 2 years ago, it's just that I thought Apple might have changed that.

  • I'm trying to update my daughter's Ipad2 to the new IOS 8 and it's got stuck on the connect to ITunes display.  We don't have a computer to connect it to and it's never been connected to one.  How do I get past this?

    I'm trying to update my daughter's Ipad2 to the new IOS 8 and it's got stuck on the connect to ITunes display.  We don't have a computer to connect it to and it's never been connected to one.  How do I get past this?

    You can try a soft-reset of pressing and holding both the home and sleep buttons for 10 to 15 seconds so that it reboots, but you are likely to get the same screen. If it does then it will need to be connected to a computer's iTunes so that it can be reset back to factory defaults - do you have a friend with a computer with iTunes installed on it, or is there an Apple store nearby that you could try going to (if there is then preferably make a Genius Bar appointment at it, or don't go at a busy time) ?
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