Raid Admin on 2nd ethernet controller, is firmware safe?

Hi,
Have an XRAID and am having problems using the Admin util to configure new set of drives. Admin util does not work with gathering the right info and letting me make changes.
BACKGROUND=
Was initially built with 7 drives in the first controller and used for editing. Built fine RAID5, in use for several months. Network monitoring port is not connected and was only used during setup. No changes to ip's were made.
Several months later (that being now). We need to the second controller for a seperate host. Aquired 7 drives, physically inserted them into the XRAID, lights went red then green. All green lights.
Went to configure. Connected ethernet monitor port on the 2ND controller (never before used) to a hub and a machine used to configure / run RAIDAdmin. Finds it via rendezvous / bonjour (whatever they call it) connect to it. Admin says Gathering info and hangs.
Lights show up in RAIDAdmin as orange | red | nothing | red
It gives me some info such as location, and event log. Can view event log back several weeks etc. However it does NOT give me any info on drives, luns, hardware nothing.. shows the drives as not installed. Including the 7 on the left which are currently operational.
tried restarting raid2 controller. Made changes to ip etc which did not save either.
Then tried the other top ethernet port, the used on the first install. Could not be found running via the admin util. Tried tcpdumping the hub and finding what ip but there was nothing. Tried putting a dhcp server on the network nothing.
BACKGROUND-
Am I doing something wrong? The big question I have at this stage is doing the firmware upgrade to 1.5 safe?. Its the last thing I havnt done. Its still the same as out of the box.
How likely is it to succeed updating for one. Two for fixing my problem with not being able to admin the raid. What possible problems could i be faced with, the READ ME FIRST makes no mention of dangers such as the RAID being destroyed etc. or is that not a possibility? I do not want to affect the current RAID on controller 1.
p.s sorry if its long winded. like to give details. thanks.

I imagine that its some web server/ snmp thing that runs on the xraid and just binds to both ips to allow access. The first one, say eth0 i used when i first set it up and worked fine and have tried it periodically to check things. This one now doesnt work as far as i cant find the ip it has or connect to it. Lights on back are fine. No traffic on hub though.
2nd one, call it eth1. the one ive first started using now is its first use as far as i recall. It is the one that half works that just keeps trying to gather info and not get anywhere.
I might try running the RAIDAdmin on another monitor system. The more I think about it im just not sure if its the management bit or the monitoring system. The monitoring system is the same as the one used previously.
I do not look forward to having to recover terabytes

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Drives say "not installed" in RAID Admin on lower controller

hi all,
I'm trying to re-establish connection to an Xserve RAID which has been in storage for some time. I can see all the drives and the RAID array and its data on the upper controller no problem (using RAID admin). However the three drives on the lower controller all show a red status light, and RAID Admin actually says "not installed" for each of the three drives.
Its critical i get access to the data on these drives. Its very unlikely all three drives experienced a complete failure at the same time so don't even show up as inserted into the Xserve - does this sound like a faulty controller?
what can i do to confirm the problem, and does anyone have any suggestions for resolving it wthin the Xserve RAID and/or otherwise getting access to the data?
could I plug another empty drive i know is working into a spare bay on the lower controller and if it doesnt show up as present in RAID Admin assume that the controller is definately faulty?
if the controller is faulty, is there any way of replacing the controller and installing the three discs and getting back access to them?
I'm no Apple expert, any help appreciated.
nathan

Hello natrat22, and welcome to the AppleBoards,
+if the controller is faulty, is there any way of replacing the controller and installing the three discs and getting back access to them?+
If you want to test the controller the easiest way is to turn the unit off, unplug it, swap the controllers and start it up again. The fan, power and controller units are completely part swappable so that should be pretty easy.
Check the Xserve RAID docs for more information: http://manuals.info.apple.com/en/XserveRAID_UserGuide.PDF
The general Xserve RAID area is here: http://www.apple.com/support/xserveraid/
It might also help if you were describe the drive/RAID configuration you're trying to resurrect.
Good luck,
=Tod

What are the latest versions of RAID Admin and RAID Firmware

As of 10/18/06, what are the latest versions of RAID Admin and RAID Firmware?
Currently I have RAID Admin 1.5.
RAID Admin reports my RAID's firmware is version 1.3.2/1.26a.
Am I safe?
Do I have the latest?
Thanks.
XServe G5

You do not have the latest firmware. The latest firmware is version 1.5.
You should upgrade. Make sure you have a current backup and then select "update firmware" from within RAID admin. It will then ask you for the location of the firmware update -- it should be in /Application/Utilities/Xserve RAID Update.

Xserve RAID Admin Tool 1.5.1 not quite working

I have an Xserve RAID that's currently at firmware 1.3.2/1.26a according to Xserve RAID Admin Tool 1.5.1. However, when I try to upgrade the firmware to 1.5.1 via the RAID Admin Tool 1.5.1, it just doesn't do anything--it accepts the .xfb file and then...nothing. Quitting out of the the Admin Tool and restarting still shows the firmware at 1.3.2/1.26a. Same thing if I shut down and restart the Xserve RAID from the RAID Admin tool. Any tips? There's nothing stored on the RAID system yet (the array hasn't even been created--it's a blank system) and nothing is attached to it either (I've just plugged in the ethernet links to format it first before I start attaching an Xserve G5 to it). Also, even though the lower controller is showing green and I have an ethernet cable plugged into it, I can't get any info out of it nor can I configure it with an IP address. Only the top controller seems to allow some configuration such as IP address.

Okay, I've solved the problem.
Basically, the issue was that the lower controller wasn't seated right despite it showing a green light in RAID Admin. When I went to visually inspect it, I noticed that despite what RAID Admin 1.5.1 claimed, its light wasn't even on, let alone green. And since the lower controller handles slots 8-14 of an Xserve RAID and my slots 8-14 are totally unpopulated (empty) at the moment, it was never noticed. Now that I've reseated the lower controller, everything is visually showing green across the board and the firmware upgrade is proceeding as expected and it has upgraded the firmware from 1.3.2/1.26a to 1.5.1/1.5.1c complete with autorestart of both upper and lower controller modules.
Basic lesson learned: RAID Admin lies. If possible, visually inspect the box itself!
Thanks to all who responded.

Raid Admin "gathering info" forever

The progress wheel just spins and spins. Tried updated version of Raid Admin, tried restarting controllers, checked all ethernet connections, etc.
Any ideas?

We are having the same problem. It doesn't seem to finish connecting. If we try to change settings (like set the lower controller to use DHCP) it doesn't seem to do anything.
We are running Raid Admin 1.5, and the passwords for the two controllers are the same. The only thing I haven't yet tried is to physically restart the RAID drive, because people are currently using it.
Edit:
I forgot to mention a couple things. We don't get any information about the second controller, but we are using the drives on that side every day, so we know it is working (at least mostly working). I get info on the first controller (upper) okay, and it says the second controller is okay too (but gets no other info). It can't get any info on the 2nd blower either.

Raid Admin Cannot Find XRaid

I have a G4 XServe running 10.4.11 and an XRaid divided into 2 partitions, both raid 5. Recently the second partition disappeared. The problem is that Raid Admin 1.3.3 cannot find the raid. We are part of a large network, where none of the IT people speak Mac. I have found out that the Raid IP is a 169.254.x.x address and our XServe is on a different VLan and Subnet.
Question 1: I have one Cat 5 cable going to the top controller and a fixed IP for the correct VLan and Subnet, how do I change the IP on the XRaid without being able to see it in Raid Admin?
Question 2: Do I need a separate IP and connection to administer the bottom controller.

Hello, Dennis Goff, and welcome to the AppleBoards,
+Question 1: I have one Cat 5 cable going to the top controller and a fixed IP for the correct VLan and Subnet, how do I change the IP on the XRaid without being able to see it in Raid Admin?+
You can't. Without RAID Admin access your only control over the box comes from things like resetting and rebooting from scratch.
Can you clarify what you mean by "correct VLAN and subnet" here? Do you mean 169.254 or correct for your company's infrastructure?
You need a machine on the 169.254. IP range which is self assigned - essentially "no IP". The easiest way to do this is to attach a notebook set to DHCP directly to the RAID and it will self assign 169.254 as well and then the RAID Admin will be able to search and find it. Whatever IP range the ports are on you will need a machine that can speak to that IP range to communicate with it. The 169.254 range is not accessible from regular assigned IP ranges because it is reversed for special use. Note that the RAID Admin software is Java and will run on virtually anything and does not need to be on the Xserve.
+Question 2: Do I need a separate IP and connection to administer the bottom controller.+
No, a single ethernet connection is enough for complete RAID admin. The other ethernet light will be yellow in RAID Admin instead of green but if that doesn't bother you then don't bother.
HTH,
=Tod

RAID Admin doesn't see RAID array

Had to do a complete reinstall of all software and Xserve RAID has disappeared from RAID Admin. Have read a LOT more about this problem on this and other forums. I'm certain the company that set the system up for me left the RAID in DHCP mode. Wish I had known better 12 hours ago.
I tried the ping trick detailed in other threads, but I only get a "127.0.0.1" response. What am I doing wrong?
CPU plugged directly into upper RAID controller. Airport off. No other network connections. All lights are green. RAID functions fine otherwise. Tried with G5 and iBook with same results.

You said the Raid functions fine. I assume you meant that the volumes mount fine? Does that include the iBook seeing the volume(s) via the Ethernet?
If that's the case, then the host is serving up the raid volumes fine, which happens solely via the fibre channel connection.
2 things to check:
1. Since it sounds like the RAID was setup by somebody else, you might want to make sure that the upper controller on the RAID also has the Ethernet cable connected to it, not just the Fibre cable. This is a requirement for the admin software.
2. If it is, make sure that it connected to a switch that is on the same network segment as the computers that you try to run the admin software on.
This can be tricky if you have multiple switches with VLAN's assigned to certain ports as it may not be so obvious...
Worst case scenario is to reset the controller back to its default setting. A paper clip will do the job...
Xserve G5 Mac OS X (10.4.3)

RAID Admin Parity verification test: How to use?

Folks:
My basic question: How to get "Parity validation" test to tell you something useful.
XServe RAID, dual 7x250, RAID Admin 1.5.1 and firmware updated 2 weeks ago.
After rebuilding a RAID array, I ran the RAID Admin's Parity verification test (which I assume probably just runs a test built into the firmware?).
My expectation: That this test would
a) change nothing,
b) report details on any problems.
What I got when it finished was this in the log:
Lower Controller 04/23/07 01:22:35 Data Was Lost During A Rebuild Operation
Lower Controller 04/23/07 01:22:35 Data Was Lost During A Rebuild Operation
Lower Controller 04/23/07 01:22:35 RAID Set 1 Verify Complete (-200001)
Lower Controller 04/23/07 00:14:13 RAID Set 1 Verify Started
What the heck?
a) I didn't ask for a rebuild operation.
b) How do I determine the extent of validation failure (maybe this is what "data was lost" refers to?)?
Graham
Many Mac OS X (10.3.9) Many
Many Mac OS X (10.3.9) Many

Folks:
My basic question: How to get "Parity validation" test to tell you something useful.
XServe RAID, dual 7x250, RAID Admin 1.5.1 and firmware updated 2 weeks ago.
After rebuilding a RAID array, I ran the RAID Admin's Parity verification test (which I assume probably just runs a test built into the firmware?).
My expectation: That this test would
a) change nothing,
b) report details on any problems.
What I got when it finished was this in the log:
Lower Controller 04/23/07 01:22:35 Data Was Lost During A Rebuild Operation
Lower Controller 04/23/07 01:22:35 Data Was Lost During A Rebuild Operation
Lower Controller 04/23/07 01:22:35 RAID Set 1 Verify Complete (-200001)
Lower Controller 04/23/07 00:14:13 RAID Set 1 Verify Started
What the heck?
a) I didn't ask for a rebuild operation.
b) How do I determine the extent of validation failure (maybe this is what "data was lost" refers to?)?
Graham
Many Mac OS X (10.3.9) Many
Many Mac OS X (10.3.9) Many

Raid Admin in the dark

For some reason RAID admin 1.5.1 has just plain given up recognizing my xServe RAID. When I opened up RAID admin, the RAID unit showed but never would connect. I then did a "remove system" with the idea that I would add it back. Nothing shows.
The disk is mounted and working fine, but just cannot see it in admin.
I have checked the ethernet, and the signal seems to be good, but no communication with either side of the xServe RAID.
I have tried using the admin app from another computer also, no joy. . . .
Any ideas?
Thanks in advance. . . . .
Ed

I finally got some time to figure this out.
I had to reset the controller:
http://docs.info.apple.com/article.html?artnum=86367
I was hesitant because I have the two sides in a RAID 0 configuration and didn't have info on how that would be affected by resetting controllers.
Everything works normally now.
Note that the lights that are supposed to blink are on the front of the RAID unit, and they only started blinking after I released the paperclip. . . . . .

RAID Admin: Components is Red?

We recently suffered a power drop in our edit suites and afterwards, I checked the status of our RAID (which was connected to a UPS) using RAID Admin. There are a series of buttons in the screen which denotes a status of the Arrays and Drives, Components, Fibre Channel and Network. All are green except for Components. When I click on the Components button, it shows me a diagram/image of the back of the RAID and all of the areas are lit with green dots. Note:, I am only really using the Upper Controller (Drives 1-7-- actually Drives 1-4). The right side, controlled by the Lower controller (Drive 8-14) , is not populated with any drives. This has been the case ever since we've had the RAID.
Also, when I go to the EVENTS tab, I see an error/yellow button that notes: _RAID Controller 1 Fibre LIP_. Just below it, with a green button, its says: _RAID Controller 1 Fibre Link Up_. (Same time and date) So I'm not sure what the yellow button/message means. The RAID seems to be working fine but I thought I'd better check further. Thanks for any help that is offered.

I am having an almost identical problem to your, though we didn't suffer any power drops. But over the past year everything was working fine with RAID Admin. Then one day I went to use it and it was not recognizing the Xserve RAID anymore, so I deleted the name in the RAID Admin application with the intention of just adding the system again but it did not show up. So I decided to reset both the controllers on the Xserve RAID. Once I did that, I was able to add the system again to the RAID Admin window. It showed up right away. I thought I was home free, but the components circle is RED (all others are green). To the right of it, it says its "Gathering info…" but it has been spinning for the last 5 minutes since I added it. Down below, if I click on the Components tab and look at the diagram - all the components have a green circle. When I click on the top controller in the diagram it says the status is "OK" and show the cache size and firmware version, but when I click on the lower controller, it says "OK" also but it refuses to list the cache size and the firmware version. I also noticed under the Arrays and Drives tab, the picture of the RAID drives only shows my array on the left side, it does not show my RAID on the right side as if it doesn't exist. With all this, our RAID system is working fine and serving our users data with no complaints at all. But I am concerned about the red circle for the components. The reason why I went into RAID admin in the first place is because I was going to update the firmware but now I'm concerned. If anybody has any insight to as what I have to do to get things back to normal I would appreciate it.

Unknown RAID admin error - Lower Blower?

I have a red icon on my RAID admin indicating some error on one of my components. Everything seems fine except for the lower blower where the status of it appears as "unknown". The fan light above the lower controller set is off. I can't recall if this light was ever on.
We are only using the upper controller (drives 1-7). Lower controller is empty. Do we need to have a lower (2nd) blower running anyway? The overall status of our XRAID appears fine. We do not have left or right batteries installed. Also, under the message column, it's get hanging at "gathering info" for a while.
- Troy

You should be able to swich the top one and the lower one. If you swap the lower one into the top and it still shows read you know that one is bad.

RAID works, RAID Admin stopped seeing it...

...but yet I can monitor my remote G4/RAID just fine.
I'm running 10.4.5 on a G5 Xserve/RAID, 10.3.9 on the G4.
I tried shutting the whole mess down, disconnecting and restarting, tried plugging the ethernet cable directly to another G5, etc, but the RAID will not show up at the IP address it was given. Was there something in Tiger that messed up my monitoring capabilities or changed my monitoring IP address? Is it possible someone tinkered with something they shouldn't have, and if so, how do I get it back without halting production in the whole shop?
Or is this just another one of those problems I seem to be the only one to have??
Xserve G5/RAID Mac OS X (10.4.5)

No, it happens. Just happened to me last month. RAID is fine - admin would show me three yellow lights and one red light and then would "gathering information" forever and ever with the spinning wheel.
First off - do you have matching firmware versions in your RAIDs?
I was told in no uncertain terms by Apple that running different versions of RAID admin than firmware version would result in the disconnect. If you have different versions of firmware you might want different versions of RAID admin.
Second - to fix I had to turn the RAID off AND unplug cables for 30 seconds and then restart. Notice Apple doesn't call it "off" they call it "power stand-by mode". To turn it off you need to unplug it or the machine stays in stand-by mode looking for the network signals.
Third - if you're just not finding the RAID could it just be on a different network IP range? There are a couple ways to find it if it's missing where you expect it to be.
1) Start RAID Admin and click "Add System" - if it is in your IP range it'll show up.
2) Run Network Utility. Ping 255.255.255.255 and you will get a response form 127.0.0.1 (that's you) and if another IP address shows up that's another device - probably the RAID if you're connected directly or on a local hub.
Remember - there are 2 ethernet ports with 2 separate NICs and that 169.254.a.b is the default range of the RAID IPs. If it's not where you expect it to be I'd start there. Make sure you are connected to the one you think you set - or use a hub to connect to both simultaneously for double the scanning pleasure. Also you should check that your subnet mask is set to something generous like at least 255.255.0.0 to make sure you're casting a wide net when you search.
HTH,
=Tod
G5/2.0x2, Dual XServes x2, XRAID, beige G3 501Mhz

RAID Admin on laptop OK, but not G5

Been working to set up the RAID connected to a Quad G5. Mounted upper controller OK. Using the second ethernet port, RAID Admin never worked. Tried the laptop and there's the RAID. Managed to set up the array for the second controller. And now I'd like to get Array 2 mounted and have the RAID Admin on the Quad working. Any thoughts? Thanks.
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That worked! A couple of notes for anyone with the same problem:
I thought I'd be clever and create a new account before deleting the old one. That didn't work, as "Settings" kept insisting that the account had already been created. I had actually to delete the old account and create a new one from nada.
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Raid Admin on 2nd ethernet controller, is firmware safe?

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