RAW + JPEG Quality setting. Canon 5DII. 2 JPEGs downloads.

I am using PSE 7. ACR 5.6 installed. Camera is set for RAW+JPEG but download is only 2 JPEGS. I have read the plug-in download and install instructions several times and all that I am able to think of is ACR need to be installed in two locations.
Now what?
Bob  AZ

Barbara
Thanks for the very helpful reply. I have been using Canon since 2005 and all has really been well. I could comment further but it would be thread drifting
I usually shoot only RAW and many images at a time. 250+. Sometimes I would like  RAW files/images and JPEGs of each image. Usually maybe three times a year. This last time I was doing 50 some portraits with RAW for portraits and JPEGS for a directory. Imagine my surprise when the download was all JPEGS. I usually download from my Canon, a 5DII now, using My Computer with no problems. Been doing it since day one. Never a problem.  Reshoot would have been a real inconvenience for lots of folks. I had recently sent my camera and lenses in for maintenance and have the lenses calibrated to the body. First thought was the camera Firmware Update so I checked the Adobe Camera Raw site for updates and updated ACW to 5.6. Three times I tried it to no avail. Nothing I tried would work. I did stumble through the portraits with acceptable success but I am a firm believer in RAW so in my quest for a solution I tried the Canon Forum and now the Adobe Forum. I also did pull the CompactFlash card from the camera and verified that both RAW and JPEG files are on the card using My Computer.
Which Windows System Utility do you suggest?
Bob  AZ

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