Re-activating Premiere 9 elements after network upgrades - Can't!

Hi there,
Bit of a faux pas but I had Premiere Elements 9 installed on the 2 machines I (personally) use at work. A Month or so ago we did a massive network upgrade and my machines were rebuilt. I wasn't aware at the time that I had to manually deactivate the software and so on re-installing my serial number is no longer valid as the activation software still thinks the program installed on 2 other machines...neither of which, of course, exists any more.
spent 25 minutes on the phone waiting to speak to someone but i have a job....thoughts/help?
Thanks
M Wells

Hi M Wells,
You will have to get in touch with an Adobe support representative to get this fixed.
I would advise you to get in touch with chat support in case you are unable to get through to anyone on the phone.
Please click on this link to get to the support page:
On the page, click on "I need help activating or deactivating my software"
You should see the "Chat Now" button after a few seconds. In case all chat support agents are busy, please wait for a few minutes on the page and the chat button will appear once an agent is free.
After you connect to a support representative, explain the situation and they will be able to assist you right away. Please have the Product Serial number handy as you may be requested to provide that.
Thanks

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<script type="text/javascript"></script> Test1 comprises of two tests
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K:       171(0)       110
R:       0       0
S:       1       1
D:       1       1
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B:       170       109
M:       1       1
T:       1       1
R:       0       0
S:       0.9956       4.0000
L:       1374       220
D:       1       1
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SF:       7416483       5999664
SFErr(CRCErr):   587       59609
RS:       0       0
RSCorr:       0       35663718
RSUnCorr:   0       0
HEC:       360       45423
OCD:       14       0
LCD:       0       0
Total Cells:   1546256718       2057573243
Data Cells:   9248151       49573372
Drop Cells:   0
Bit Errors:   0       3682051
ES:       628       1353847
SES:       1       129716
UAS:       42       1353754
AS(Uptime):   119993
INP:       0.00       0.00
PER:       16.17       20.00
delay:       0.24       1.00
OR:       32.14       8.00
Bitswap:   11472       33
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CRC = 587
LOS = 1
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ES = 628
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