Re: Complaints department?

Not everyone has the time to write letters upon letters explaining an issue that should have been initially resolved hastle free. The lack of complaints management just shows that BT is certainly not a customer focussed business. I have spent many hours on the phone over the last two months frustrated that nobody seems to have a manager or escalation process. Several different advisors have passed my complaint around with false promises of a suitable resolve, eventually I speak to an advisor who apoligises, explained the advisors lied and that what I was promised could never be actioned. The best this advisor could offer is a call back within 72 hours from a manager. I now have 3 missed calls from BT regarding my complaint, each left by a different advisor with no contact numbers at all. It is disgusting. Does anybody know how I can cancel my service without BT adding rediculous cancelation charges? BT customer service has been a disgrace and in no way should a business be able to leave their customers so angry and vexxed whilst proposing their contract still stands, based on the claims that their main focus is customer service through the majority of their advertising.

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Similar Messages

  • Hello  I don't know who to complain to as you do not appear to have a complaints department, despite searching the web, I trust you can pass this to relevant department for action, as I'm very angry over my recent repair.  Following my issue relating to a

    Hello
    I don't know who to complain to as you do not appear to have a complaints department, despite searching the web, I trust you can pass this to relevant department for action, as I'm very angry over my recent repair.
    Following my issue relating to a blank screen 2 weeks ago, your advisor arranged for my iMac to collected by Amsys, for repair and return, this was done and it was returned to me last Tuesday, onWednesday I set up my iMac again and instantly realised I had problems, much worse than before. I called Amsys to inform them of the issue of the computer being very very slow and unable to open iPhoto and pages, and document listing would not show up, plus I had no sound on the mac.They informed me that they had only replaced the video card and what they had done would have not affected the computers performance. He suggested I reinstall OSX again which I did, but this made no difference to the programs, so I called you.
    Your technician on the phone was very good as they have always been, and made an appointment for me to go into the Milton Keynes Apple store the next day at 1 pm, which I did.
    The gentleman on the Genius Bar was very good and was able to run tests on the iMac in my presence, and diagnosed immediately an issue with the sound problem, and advised me that this could not be fixed while I wait and I would need to leave it for repair. I made him aware of the previous repair, and he was able to see via your system, the list of logged issues I have had with this since purchasing in September 2012. I'm sure you can see from the way you record all calls and issues the problems I have had.
    Today I called to ask if my iMac would soon be ready for collection, I was told the repairs had been completed and it was being tested. However to my dismay, I learned of another serious issue relating to the repair carried out by Amsys. I was informed that 6 screws were missing from the the iMac internally, which caused me much distress and concern, they also told me I had to wait even longer as the screws had to be ordered and installed on arrival before I could collect it.
    My issues here are: I trusted the Amsys repairer as it was arranged and recommend by you, it is very evident they are not competent to repair, as they have caused more problems with my iMac on its return, despite enclosing a checklist, fully ticked showing everything working well, it clearly wasn't ! Plus the issue of missing parts (screws) during the repair, I have already expressed my disgust with Amsys, by email and had a response, within the hour, apologising and told me they were looking into this.
    This where I stand on this, I have not had my iMac for  almost two weeks and I do not know when I will get it back. I'm also very worried about what other damage has been caused by Amsys and the quality of my iMac now. I want to know what you, Apple is going to do about this ? I have already been very inconvenienced by this and until now I have been a very loyal apple customer with 2 iPads, and 4 iPhones in our household, not to mention the iMac.
    I feel I have been very let down by this experience, on my iMac, which cost a lot of money, I have also lost a lot of money with lost work and unable to carry out my business without it, and I will be seeking compensation.
    I trust you will take this complaint seriously and pass it to the relevant department for action.
    Yours sincerely
    Des Withey 
    Sent from my iPad
    On 26 Feb 2014, at 11:44, Apple Support <[email protected]> wrote:
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    Thanks for contacting Apple Support. If you need more help later, you can open the case below or start a new support request online.
    Case ID:
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    Sincerely,
    Apple Support
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    Call Apple Customer Relations - 1-800-275-2273.  Ask politely & firmly that you want to be transferred to Customer Relations.  Tell them exactly what you stated in your post.
    GOOD LUCK!
    These are user-to-user forums where everyday folk (volunteers) post questions and offer answers (technical support) to each other.  

  • Customer service issues, no complaint department!

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    To those who read this, whomever you may be, I apologize for the rant since you are probably not anyone that can actually do anything about it.

    To get through to a person on the  phone you simply need to continue to press 0. Works for me every time. Any rep, no matter in the store or on the phone, is tasked with trying to keep you from canceling any services. It is their job. You can't get mad at them for simply doing their job. How would you feel if someone got mad at you for the same thing. Let them do their jobs. It does stink that you have to repeatedly request the cancellation of service but their responsibility is to find another solution if possible.
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    Any representative of VZW will know your account just as well as the next. They do this by reading info off of a screen. That's what the screen is there for.

  • SDK 3,0 activation code - No Complaints Department

    I have purchased a new Macbook last week. Until now I have always used a PC and with a great deal of expectations from the product and customer service I decided to move to Apple.
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    I asked if I could the number for the complaints department. In return they told me, they do not have an external number for complaints department. He will however pass the message onto his internal complaints department.
    I always thought that Apple's customer service was regarded as one of the best in the world and they will try and help you as quickly as they can. Unfortunately, I am having no luck whatsoever in sorting out my problem which I believe is very simple.
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    Hi, Kevin & welcome to the forums.
    I'm a bit confused, sorry.
    iPhone SDK 3.0 - is that what you are discussing here?
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  • Write directly to AT&T customer service complaint department

    I will like to write a letter directly to At&T customer service complaint department and the dispute center.  

    KF - Listen to Starman and don't give-up
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  • Complaint regarding service  I'm looking for the name of a complaint department manager  Apple Customer Care

    complaint regarding service
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    Apple Customer Care

    Welcome to the Apple Community.
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  • Fed Up with BT's Complaint Department

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    John McDemott

    SO REFRESHING TO HEAR  OTHERS ARE HAVING THE SAME NIGHTMARE AS MYSELF! 
    Where do I start? To say that my recent and on-going experiences are disgraceful is an understatement. Here’s the list of failing so far;
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    * Eventually got agreement for an engineer to call out (this is after 4 weeks of very intermittent connection, Took afternoon off work to meet engineer and guess what? the he didnt turn up. Called back to complain, more 'so sorry's' and new appointment made.
    * Engineer appeared this time, though my problems were over as he replaced my router, home hub and wall socket, Hurrah! But wait, 5 minutes after he left lost connection again.
    * By this time I was losing the will to live and the thought of speaking to another semi-illiterate morom was too much. I found that by emailing my complaint and insisting that someone call me back did away with the torture of having to listen to the four seasons whilst being left on hold for 40 minutes. When they did call back if it was one of the staff based offshore I insisted that I wanted to speak to someone from the UK. Each time I have done this so far, someone from the UK has rung me back, eventually.
    * Since the engineer couldn’t fix my problem the call centre rep felt it was appropriate to send me out a new home hub kit for me to install myself, even though I had been previously quoted that "it was job that could only be carried out by one of our qualified engineers". I installed the hub and within 15 minutes the connection started dropping and has remained so since.
    * New engineer appointment booked for this weekend, but I’m not holding my breath.
    The most infuriating part of all of this is trying to communicate with BT and get any sort of useful response out of them. I no longer call the tech support line as it is a complete waste of time. I have had numerous calls from different departments, none of whom seem to communicate with each other, and all of whom have limited powers to actually do anything of any use. But MOST annoying is the ‘inane’ “so sorry’s you get from staff that has as much empathy as a cardboard box. – I’ll keep you posted.

  • Does Apple have a complaint department for Resellers?

    macbook pro Mac OS X (10.4.6)
    Does anyone know if there is an email address or phone number to lodge complaints about Resellers? I have been all over the Apple Support site and I can't find one.
    I bought a MacBook Pro on 5/14 (1.83GHZ) and on 5/16 they started offering the 2.0GHZ for the same price. I tried to return it to the reseller (Connecting Point Medford, Oregon) which posted a 7 day return policy and they refused to take the return saying Apple will not allow them to return computers unless they are defective because Apple will not take returns on registered products. BTW, as we all know you have to register you Mac when you first start it up - there is no option to skip registration when you start it up the first time.
    Also, the Apple store has told me if I had purchased from them they would have accepted the return. Anyone have any ideas?

    In addition to the advice from Rajesh have you contacted an Apple Store in the area? My original MBP was a 15" I purchased from CompUSA. But when I had an issue with it AppleCare made me an appointment with the local Apple Store in the area to speak with a genius. They acknowledged the problem and swapped it out for me in store even though I did not purchase it there. They also allowed me to pay the difference to upgrade to a 17". I was very pleased with that. They gave me a receipt for 17" purchase at full price with the 14 day return and all. Just like that I was an Apple Store customer instead of a CompUSA customer.
    YMMV since your issue is not actually one of a failed unit, but you never know what they may be able to do for you until you ask.

  • I can't find the complaints department

    I need to complain about the ipod nano I bought yesterday. It looks like there have been almost 200 thousand hits on the problem I have (device not recongnised). It is clearly known to the company and it is clearly severe. This is also a problem that has been going on for a long time, so its also clear that its irreparable. I live in Australia and maybe the rules are different for different countries, but there should be a warning when you buy these things that your chances of purchasing a working product are marginal. I also live in a remote area where I work out bush when not in town. Today for me is Sunday and I leave for a very remote area tomorrow and won't be back for two weeks (which will now be spent in silence). It would have been best for me to be able to file a complaint, if only I could find out how to do that. When I return from the bush I will return the ipod to the store I bought it from and see if they are able to complain on my behalf or at least warn future potential customers about these clearly severe problems. In the interim, can someone please refer me to the website I need to file my complaint.

    Those hits you see here and on Google are from people who had problems and attempted to get help, which most of them did. The number of people using Windows XP whose Nanos do not work is a very small number compared to those who are working, and if it was otherwise don't you think you would have read one or two articles saying, "iPod Nano 3rd Generation not compatible with Windows XP?"
    You might want to read some of the suggestions in this forum:
    http://discussions.apple.com/forum.jspa?forumID=1214
    and you might be able to fix the problem. Or post what the iPod is doing that it does not work.
    Here is the main address to Apple:
    Apple
    1 Infinite Loop
    Cupertino, CA 95014
    408.996.1010
    P.S. Did you try calling AppleCare and getting help with it? There should be a number in the box.
    Message was edited by: deggie

  • Complaints department contact details

    Is there a contact number / email for complaints about poor Apple customer service? I had a beyond ridiculous conversation with one of their non-support staff, and when I shared my perception of the customer service that she was offering and asked to advise me of what avenues I had available to complain about that she just hung up on me. I was hoping their normal survey / feedback request would come thorough via email (like they normally do after you speak to Apple support), but it has not come through. And before you ask, the answer is yes, I am outraged enough to take the time to complain.

    There is this support feedback link.
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  • Complaint department???? anyone???

    Why does Verizon not give it's customers a place to voice complaints about bad customer service and pricing? Have looked all over the website and there is not a way to do it online. Only via snail mail.

    Dragonlady58, about a year ago, Verizon wireless did have email support.  You could login to your account and send them an email about any of your issues or simply complain about a problem.  I use to enjoy that support because I simply do not have the time to make a phone call and wait for someone to research my issue -- let alone address it.  I work 12+ hours a day and when the weekend gets here, I'm so behind on house and family chores.  I use to email them with whatever I needed done and usually within a day or two, it was taken care of. 
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    Who honestly has time to walk into a workshop to address a problem?
    Our negligence has gotten us in this mess and we are very regretful for leaving our previous provider.  We left due to drop calls, but we soon discovered that Verizon also drops the calls in the same area.   
    Let me show you how greedy and crooked this company is. 
    1)  We attempted to exchange our iPhone 4s for the iPhone5s only two days after the 14 day period.  We did not know that apple was going to release the iphone 5s so soon after we signed up for service.  We told Verizon we were willing to pay the restocking fees and order the iphone5s.  We were immediately denied.  <------- CUSTOMER LOYALTY, yea right!
    2)  Verizon wireless has turned off email support.  <-----GREEDY!
    3)  Verizon wireless will charge you a full month of service even AFTER you fulfill your contract and decide to leave.  They will NOT prorate your bill.  So if your contract ends on 12/15 and your billing cycle ends on 12/30, you will be charged for the full month -- even if you port your number out and DON'T USE THE SERVICE.   <----GREEDY!
    4)  Verizon wireless prorates ETF charges if you decide to leave, HOWEVER, they give you a $10 credit for each month served.  But the math doesn't add up.  $10.00 x 24 months is = $240.00.  The ETF for advanced devices is $350.00.  So if you cancel with a month or two left on your contract, you're still looking at a whopping $100.00 ETF fee for each line.  This is what my wife and I call the "Verizon Iron Hold".  <------------GREEDY!
    5)  Verizon wireless no longer offers unlimited data, yet other service providers do.  Yet, Verizon calls themselves the nations most strongest and reliable network in the world.  Why can't they still keep the unlimited data for customers and let us decide what we want?  Yet, they decide they are going to charge hundreds of dollars for anything over 10GB?  This is yet again <-------GREEDY!
    Verizon wireless states in the contract agreement that THEY can also cancel your service in 'GOOD FAITH'.  Well, I honestly think that if you're with Verizon wireless and you're unhappy, the best thing you can do is leave in 'GOOD FAITH', regardless if you got to pay.  Sooner or later, this greed will catch up with Verizon and they will be their own down fall.

  • Complaint department

    i was wondering how I can file a complaint with Verizon Wireless.  twice in the last 4 months I have been very disappointed with their customer service.  I upgraded to the Galaxy S5 in April and was denied the B1G1 promotion because my second upgrade wasn't due until August. then just today, I tried to upgrade another line and was told I cant do it until Saturday.  Seriously, in the name of customer service what is two days.  they were  like no sorry and when I asked for a supervisor I got the run around.  I have been a Verizon customer for 15 years if not more and I don't think this is anyway to treat a long time customer. 

    Hello GeoJim
    A technical problem occurred when your issue was escalated, resulting in two private suppor threads being opened. Please use the second link under My Support Cases on your profile page, where an agent is waiting to assist you.

  • Does anyone know if there's a complaints department?

    I purchased a wired keyboard yesterday and after connecting to my desktop setup noticed some very distinct marks (scratches?) around the cursor keys. Took it back to the Apple store today and the staff member I spoke to firstly told me 'do you realise it's made of Aluminium which gets easily scratched' and 'this is a factory defect' both of which I'm well aware of anyway. This is not the point though. He then told me they don't make a policy of exchanging products with defects like this, said he'd make an excception this time and if the replaced keyboard had defects I would not be allowed a second exchange. Forgive me if I'm wrong but surely goods should be bought in pristine condition, especially at the prices Apple charge and to let a product slip through the factory process in less than perfect condition is very poor quality control. All I wanted was for the guy exchange it with an appology for selling me a defected product.
    Out of interest has anyone else experienced a similar attitude from Apple staff?

    Below is the link to the Apple contacts page:
    Contacting Apple
    Maybe you can find an appropriate number (or numbers) in there.
    And here's the top level of Apple's feedback page where you can send explicit feedback for the appropriate product.
    Product Feedback

  • How do i make a customer service complaint.

    How do I make a complaint about a webchat operator phoning my home number to tell me off after I had filled in a survay about him. He was really rude and its really creepy to have him phone my home number to tell me off.
    There is no customer complaint no. I can find or option on any of the menus in the automated call.
    Bt must have a duty to provide a customer complaints department.
    Anyone I get through to on BT tell me they can't find it in their database. I have just been told by a BT operative to look it up in the yellow pages.

    Hi Vhon,
    Welcome and thanks for posting!
    I'm sorry that you felt the advisor that called was rude to you.  You can't find that option because whatever department you speak to should be able to address and deal with your complaint.
    Send us over the details and we'll get you sorted from here.  Click on my username and under the "about me" section of my profile you'll see the link to get in touch with us.
    Cheers,
    Robbie
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Where can I send a formal complaint to Verizon executives about my service?

    Here is the painful story if anyone is listening.
    I had a landline and Internet a few years ago. I canceled the landline and kept the Internet line. I decided on 1/15/15 to add my landline back to my plan. I went online and updated my services to include a landline. The order was supposed to be completed on 1/20. On 1/20, my Internet goes down (it's 4 days later and it's still NOT BACK UP!!!). I have called Verizon no less than TWELVE times to try to figure out what happened and when it's going to be fixed. Guess what..not one person that I have talked to knows what is wrong or how to fix it. NOT ONE! No one has offered to dispatch a service tech despite me asking, even begging. So here we are on day four and I have no phone or Internet service. This is the most horrific experience I have ever had from any service provider my entire life. I am appalled that this big huge corporation cannot fix my problem. I'm sure I will receive my bill very soon and payment will be expected promptly and if I don't pay (even though I don't have any services), they will cutoff said services and send me to collections. I am disgusted and I want this to go to the very top. Stakeholders need to hear about this and be as appalled as I am.
    I'm sure my rant will fall on deaf ears or get passed around to multiple agents that aren't competent enough to understand what is going on. If anyone knows where I can file a formal complaint (looking for an executive complaint department or something equal to that), please advise. Verizon keeps their contact information hidden in some buried treasure box I think.
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    {edited for privacy}

    Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
    Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
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    To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
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