Re: Email account still active after account closed

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Hi there!
There are two sets of credentials to discuss...and I can't tell for sure which you are referring to, so I'll cover both...
BIS Credentials -- BIS is the service, controlled by your carrier, that functions as the conduit between your email services (e.g., Yahoo, Gmail, etc.) and your BB. BIS has separate credentials of it's own, and stores the credentials for all of the email accounts that you configure. The ID/PWD can be whatever you want them to be.
Email Credentials -- these are your email services (e.g., Yahoo, GMail) and they each have their own credentials. These credentials are what is stored inside of your BIS account.
So, from what you said, it sounds like you changed, at your email server, your email credentials and you need to therefore change what you have stored inside of BIS, but you are unable to log into BIS to do so. Is that correct?
If so, you need to contact your carrier -- they control your BIS account, including the credentials that you created sometime in the past.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Email account still active after account closed

In November 2011 I canceled my DSL subscription. To this day I still receive email in my Verizon.net account. I would like to have this account terminated. How can I accomplish this ? I have no online access to the verizon.net email portal being that I canceled but I can still receive email via Outlook.

Hi and Welcome to the Community!
Only your carrier and BB have access to the necessary systems to see what is happening and correct it. From what you describe, there is nothing you (as an end user) can do...only someone at the system can do anything about it.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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Hi Paul
I used the following instructions under OS X 10.4 and it work a treat...
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Use the lm command at the prompt to show you the list of user mail folders.
Before you can delete a user's mail folder(s) you must give your admin user permission to access and delete the user's mail. Let's say the user I want to remove has a shortname of testuser, you would type:
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5. Now you may delete the user from the Workgroup Manager.
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Hi and Welcome to the Community!
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Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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Re: Email account still active after account closed

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