Re: Help! Verizon won't port old phone number over to my FIOS house landline

I have been trying for six months to get my old copper wire phone number ported into FIOS, and have heard nothing but excuses and failure. I am paying two bills, one for FIOS and one for the copper wire line. In a thread earlier this year titled "Help! Verizon won't port old phone number over to my FIOS house landline", a user reported success in getting his old telephone number ported in to FIOS after filing a complaint with the FCC. Do I need to file a complaint with the FCC in order to get some action on this request?

D_Schultz,
We are glad that we could assist with the porting issue you were having. Please feel free tomreach out tomus if ever needed.
Tonya D.

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Help! Verizon won't port old phone number over to my FIOS house landline.

Hi, need help on resolving this issue with Verizon. Had Verizon FIOS triple play installed at my house about 12 days ago. HD Prime, 15/5 internet and Digital Voice landline. I switched from TimeWarner cable. I signed up online for Verizon FIOS and tried to use my current house telephone number when signing up. Next day I get a call from a Verizon rep telling me my order was lost even thou I had a confirmation number and that I would have to redo my online sign up.
I wanted to keep my old telephone number that I had with TimeWarner and port it over to Verizon. What I did to save my old house phone number was I ported my TimeWarner house telephone number over to an activated cellular Tracfone that I own. So I resigned up online and selected a new telephone number and the order went thru and I had my FIOS installed at my house.
What I have learned from talking with Verizon billing, is because my old telephone number that I had with TimeWarner had been originally given to me by Verizon many years back and then it was ported over to TimeWarner from Verizon that Verizon now won't port the old number back over to my house landline because they have already ported it out once years ago for me.
One suggested I create a new account, don't know it this can be done or not. I got a really good price on the FIOS Triple Play bundle I had installed and don't want to loose the great Verizon FIOS price deal I have.
Really frustrated at this point, being told before installation that I could keep my old phone number, spending a lot of time on the phone and then being told I can't do it after installation is completed.
Any ideas on how to get or make Verizon port over my old telephone number I have on my Tracfone now to my Verizon FIOS landline? I was told by a Verizon rep that it can't be done and they won't do it since the telephone number is my old Verizon phone number from many years ago that they ported out they won't port in back it now. Wow, talk about a "Can't do" attitude.
Any and all constructive input is welcomed. Thanks for reading this.
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Help! Verizon won't port old phone number over to my FIOS house landline.[ New ]
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This is my problem - expcetn this is March 28 --- what can I do
01-27-2012 01:06 PM
Hi, need help on resolving this issue with Verizon. Had Verizon FIOS triple play installed at my house about 12 days ago. HD Prime, 15/5 internet and Digital Voice landline. I switched from TimeWarner cable. I signed up online for Verizon FIOS and tried to use my current house telephone number when signing up. Next day I get a call from a Verizon rep telling me my order was lost even thou I had a confirmation number and that I would have to redo my online sign up.
I wanted to keep my old telephone number that I had with TimeWarner and port it over to Verizon. What I did to save my old house phone number was I ported my TimeWarner house telephone number over to an activated cellular Tracfone that I own. So I resigned up online and selected a new telephone number and the order went thru and I had my FIOS installed at my house.
What I have learned from talking with Verizon billing, is because my old telephone number that I had with TimeWarner had been originally given to me by Verizon many years back and then it was ported over to TimeWarner from Verizon that Verizon now won't port the old number back over to my house landline because they have already ported it out once years ago for me.
One suggested I create a new account, don't know it this can be done or not. I got a really good price on the FIOS Triple Play bundle I had installed and don't want to loose the great Verizon FIOS price deal I have.
Really frustrated at this point, being told before installation that I could keep my old phone number, spending a lot of time on the phone and then being told I can't do it after installation is completed.
Any ideas on how to get or make Verizon port over my old telephone number I have on my Tracfone now to my Verizon FIOS landline? I was told by a Verizon rep that it can't be done and they won't do it since the telephone number is my old Verizon phone number from many years ago that they ported out they won't port in back it now. Wow, talk about a "Can't do" attitude.
Any and all constructive input is welcomed. Thanks for reading this.

I need your assistance? Verizon won't port old phone number over to my new FIOS

Need your help on resolving this issue with Verizon.  I switched from COX cable. Had Verizon FIOS triple play installed at my house about 3 days ago. I signed up online for Verizon FIOS and selected a new telephone number because I was told online that my old number cannot be ported over to new FIOS.
Earlier today, I was contacting my friends for a new phone number and learned from them that it is violation of FCC regulation that the Verizon FIOS could not port my old number. They said that the Verizon should be able to port my old number... In my realization, I contacted Verizon customer service, but the rep said that the Verizon FIOS cannot do it because the installation is completed.
I wanted to keep my old telephone number that I had years originally with Verizon and then Cox.
Any ideas on how to get or make Verizon port over my old telephone number to my Verizon FIOS? Again, I was told by a Verizon rep or online during the sign up process that it can't be done and/or they won't do it.

Need your help on resolving this issue with Verizon.  I switched from COX cable. Had Verizon FIOS triple play installed at my house about 3 days ago. I signed up online for Verizon FIOS and selected a new telephone number because I was told online that my old number cannot be ported over to new FIOS.
Earlier today, I was contacting my friends for a new phone number and learned from them that it is violation of FCC regulation that the Verizon FIOS could not port my old number. They said that the Verizon should be able to port my old number... In my realization, I contacted Verizon customer service, but the rep said that the Verizon FIOS cannot do it because the installation is completed.
I wanted to keep my old telephone number that I had years originally with Verizon and then Cox.
Any ideas on how to get or make Verizon port over my old telephone number to my Verizon FIOS? Again, I was told by a Verizon rep or online during the sign up process that it can't be done and/or they won't do it.

I just changed my phone number over an hour ago

Hello,
Looking for any help. I just changed my phone number over an hour ago. I called the *228 and that was successful, then I powered on and off my phone 5 times so far and still nothing. I can call and it goes to voicemail, but my phone doesn't ring. Any help would be greatly appreciated.

jaysmerritt wrote:
I just changed my phone number and now when i try to make a call, i get a message that says "We are unable to authenticate this device." Can anyone tell me what to do?
Call Verizon Customer Service from another phone that works and they will help you with that problem.
Should be simple to do. Or go into a Verizon Wireless Company Store and NOT a RE SELLER you can locate one via calling Verizon Wireless Direct and their tech support should also be able to set it up properly as you wait.
Hope that helped?

I recently upgraded my 4s to a 5s. the verizon store took my old phone for a trade in. i cannot get any of my pictures to download from icloud. my photo stream folder only has a small percentage of the photos in it. any help would be greatly appreciated.

i recently upgraded my 4s to a 5s. the verizon store took my old phone for a trade in. i cannot get any of my pictures to download from icloud. my photo stream folder only has a small percentage of the photos in it. any help would be greatly appreciated.

That's possible if he didn't connect to a WiFi hotspot after taking them. I don't think the "Personal" Photo Stream uploads over Cellular, unless they changed it since the last time I used it.
If that's the case, then the photos likely didn't upload to Photo Stream and are stuck on the phone.
And you're not going to be able to get them back, either.

How do I get Verizon to move on my old phone number message

It has been over a week, 2 hours on the phone with verizon (yes 2 hours) and many promises to put the proper, "... the new number is ..." rather than the incorrect "... this line is no longer in service or disconnected". I stayed with verizon rather than go to a local carrier so that mistakes like this would not happen, but I am continuing to get the run around and being passed from one phone number to another. Does anyone know who I can contact at verizon to make the message correct as requested when we moved? The 877, 800 service, repair and customer service verizon numbers all seem to generate the same confusion and continual passing from one phone number to the next.

Dear DonRI,
I am sorry about the inconvenience and confusion. Please tell me exactly what you need. Is your phone being ported? Do you have Fios service? Did you move from one location to another? When you say "move on my old phone number message" what do you mean?
Javier
Verizon Telecom
Fiber Solution Center
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan. Follow us on Twitter™!

How do I stop the texts from other iPhone users trying to reach the person who has my old phone number?

I no longer have cell phone service but I still use my iphone every day for apps and imessage. Now someone has my old phone number. It seems that this person does not have a iphone. Everytime one of their friends with an iphone tries to text them the message goes to my iphone. I have tried many things to stop this. I took my old phone number off my apple account and I took out my old sim card. But I still am getting texts from other iphones attempting to reach whom ever has my old phone number. HELP please. This person is very popular, at first it was funny now its annoying. I'm sure the person with my old number is even more upset than I since they are actully paying for service.

Hello there, lalaysa.
The following Knowledge Base article offers up some great recommendations for unlinking your old phone number from your device:
iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
Unlink a phone number
To remove a phone number from an Apple ID, sign out of FaceTime and Messages on your iPhone:
Settings > Messages > Send & Receive. Tap your Apple ID, then tap Sign Out.
Settings > FaceTime. Tap your Apple ID, then tap Sign Out.
This should remove your phone number from other devices using the same Apple ID with FaceTime and Messages. If the phone number is still available on other devices after you sign out of FaceTime and iMessage on the iPhone, you may need to sign out of iMessage and FaceTime on all your devices, then sign in to FaceTime and Messages again on devices you want to use.
Note: If you no longer have access to the iPhone that is using the number you want to remove, reset your Apple ID password.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

My old phone number is stuck on my ipod touch and I am trying to put my new phone number in but it will give me no place to do it. I have looked up all support reset things made sure my new number was attached to my apple id and still

I have an IPOD Touch and it had my old phone number in it, I have tried absolutely everything listed on the community support that I could find, restoring factoro settings restarting phone logging out of facetime and imessage but it wont allow my to put in a new phone number even though on my apple id there is a phone number it will not correspond with the new number it doesn't give me even an option for a phone number now just email. Can someone please help me THANKS

Where is the phone number on the iPod?
If you have an iPhone with iOS and use the same ID for Messages and FaceTime as on the iPod the iPhone's phone number will be listed for Messages and FaceTime on the iPod.
If you changed phone numbers on the iPhone, sign out of Messages and FaceTime and then sing back in. Then do the same a little while later on the iPod.
For some info see:
iOS: About Messages

Transfer my old phone number (from Vonage) to my n...

Disgruntled with the sound quality of Vonage, I revitalized my old Skype account and set it up with a FreeTalk (which, by the way, works great straight out of the box).
My old phone number is still with Vonage collecting dust, but it it the one listed in all kinds of phone books and friends telephone notepads, so it would have value to me if I can retrieve this and link to my Freetalk account.
Problem: Vonage does not list a phone number where I can talk to someone to get my old number back (which they retrieved from Verizon). Skype does not list a phone number to assist me in this. Go figure, the people who make money on selling phone talk don't want to talk over the phone themselves.
Does anybody have suggestions on how to handle this?

Hi, dandurham, and welcome to the Community,
Unfortunately, I have sad news: as Skype does not support number portability, this is not possible.
Kind regards,
Elaine
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I changed out my old cell phone for a Motorola zoom and now the zoom has my old phone number associated with it's sim card. I just purchased a Samsung Android cell phone and would like to trade the sim from my new to cell to the zoom so I can have my old

I changed out my old cell phone for a Motorola zoom and now the zoom has my old phone number associated with it's sim card. I just purchased a Samsung Android cell phone and would like to trade the sim from my new to cell to the zoom so I can have my old cell phone number back. The problem is the sim cards are different sizes. Is this something I can take to a store and get switched out?

SRCLARK,
Great question! You can go to the store and get a replacement SIM card at the store. Any corporate store will be more than happy to help replacing your card. http://bit.ly/3SdsA
RobinD_VZW
Follow us on twitter @VZWSupport

How do you remove old phone number for contact

How can I remove a contacts old phone number? I've edited with new number but when I go to text all previous numbers for that contact still show. Can't figure out how to make old numbers go away. Any help would be appreciated

Unfortunately, at the present time the only way to delete these autocomplete suggestions is to restore your phone as new, without using your backup, and start over.

How do I stop my contacts old phone number from appearing when starting a new text message

I changed one of my contacts phone number, but when I start a new text message their old phone number appears along with their new number. I have checked my contact information and only their new number is in there.

No fix for that yet, take a look at this link, https://discussions.apple.com/thread/4363225?start=0&tstart=0

HT3529 How can I remove my old phone number from my APPLE ID.

How can I stop my old phone number recieve my iMessage of my apple ID.

Turn off imessage in settings/messages, turn off Facetime in settings/facetime, delete the cloud account in settings/icloud and log out of your Apple ID in settings/itunes and app store.
Delete the phone from your profile in https://supportprofile.apple.com if you registered your phone there

As i upgraded my iphone 4 to ios5 i cant edit my phone list and the i message won't use my phone number, what shall i do

as i upgraded my iphone 4 to ios5 i cant edit my phone list and the i message won't use my phone number, what shall i do

Hi drgpeck,
This article is for a similar issue, and the troubleshooting steps would be recommended for your specific issue:
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
http://support.apple.com/kb/TS1814
Cheers!
- Ari

My apple ID information has my new phone number but imessage uses my old phone number

My apple ID information has my new phone number but when i connect my new mac to iCloud and my apple ID it has my old phone number listed so when i use imessage on my mac it uses my old phone number instead of my new phone number. what can i do to use my imessage with my new phone number and not my old phone number

Open Messages on your Mac, then go to Messages>Preferences, select Accounts, select your iCloud account, then click Sign Out. Then sign back in with the ID your phone is using for iMessage.

Re: Help! Verizon won't port old phone number over to my FIOS house landline

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