Re: How to Complain DIRECTLY to BT?

Is it possible to speak to anyone at BT who understands why I am complaining???
Yesterday I phoned BT to report an internet fault and was put through to an asian customer care(???) adviser who struggled to understand me. He asked me to take my hub out of the extension socket in my living room (put in by BT) and plug it into the main socket which the engineer had installed in my hallway where there are no electrical sockets. I explained to the adviser that I am physically disabled and would find this difficult. I also explained that there was no power supply anywhere near the main BT socket. The adviser then told me that I needed to find an extension cable to reach to the nearest power supply. I again explained that I was disabled and his reply was 'Don't worry just take your time'. Despite causing myself a lot of pain I managed to do this, while continuously telling the adviser that I was finding it extremely hard to do and that I was in pain. The adviser was unbelievably patronising and kept telling me to calm down and at one point suggested I should get myself a drink of water. He then informed me that there is a faut on my line and told me that I must leave the hub connected to the main socket and the extension plugged into the power supply until the 26th of February so that it can be monitored!! I told him that this was impossible as I now had a hub in the doorway between my hall and living room and a power cable across my living room floor (and I couldn't now use my TV as the extension cable is plugged into the only socket!!). I again explained that I am disabled and that these cables etc were a tripping hazard for me to which he replied 'Please do what I say I am here to help you' I then asked him whether he would accept liability if I tripped and he replied 'You are not helping me here'
I have tried to complain to BT today about this adviser, I've tried 'Live Chat' but just got another asian man who was as much use as a chocolate fireguard. I have phoned head office 3 times but keep being diverted from the switchboard back to the BT automated phone line. I do not want to speak to this man's supervisor in Asia, I want to talk to someone in the UK who can ensure that customers witha disability are treated acceptably.
Can anyone tell me how to go about this?
Thanks

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they cannot deal with service issues that way.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail, when its your turn in the queue.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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USE [IconicMarketing]
GO
/****** Object: StoredProcedure [dbo].[SP_DMS_INVENTORY] Script Date: 3/6/2015 3:34:03 PM ******/
SET ANSI_NULLS ON
GO
SET QUOTED_IDENTIFIER ON
GO
-- =============================================
-- Author: <ARUN,NAGARAJ>
-- Create date: <11/21/2014>
-- Description: <STORED PROCEDURE FOR DMS_INVENTORY>
-- =============================================
ALTER PROCEDURE [dbo].[SP_DMS_INVENTORY]
@Specific_Date varchar(20) ,
@DealerNum Varchar(6),
@Date_Daily varchar(50)
AS
BEGIN
SET NOCOUNT ON;
--==========================================================================
-- INVENTORY_CURSUR
--==========================================================================
DECLARE
@FileType varchar(50),
@ACDealerID varchar(50),
@ClientDealerID varchar(50),
@DMSType varchar(50),
@StockNumber varchar(50),
@InventoryDate datetime ,
@StockType varchar(100),
@DMSStatus varchar(50),
@InvoicePrice numeric(18, 2),
@CostPack varchar(50),
@SalesCost numeric(18, 2),
@HoldbackAmount numeric(18, 2),
@ListPrice numeric(18, 2),
@MSRP varchar(max),
@LotLocation varchar(50),
@TagLine varchar(max),
@Certification varchar(max),
@CertificationNumber varchar(max),
@VehicleVIN varchar(50),
@VehicleYear bigint ,
@VehicleMake varchar(50),
@VehicleModel varchar(50),
@VehicleModelCode varchar(50),
@VehicleTrim varchar(50),
@VehicleSubTrimLevel varchar(max),
@Classification varchar(max),
@TypeCode varchar(100),
@VehicleMileage bigint ,
@EngineCylinderCount varchar(10) ,
@TransmissionType varchar(50),
@VehicleExteriorColor varchar(50),
@VehicleInteriorColor varchar(50),
@CreatedDate datetime ,
@LastModifiedDate datetime ,
@ModifiedFlag varchar(max),
@InteriorColorCode varchar(50),
@ExteriorColorCode varchar(50),
@PackageCode varchar(50),
@CodedCost varchar(50),
@Air varchar(100),
@OrderType varchar(max),
@AgeDays bigint ,
@OutstandingRO varchar(50),
@DlrAccessoryRetail varchar(50),
@DlrAccessoryCost varchar(max),
@DlrAccessoryDesc varchar(max),
@ModelDesc varchar(50),
@Memo1 varchar(1000),
@Memo2 varchar(max),
@Weight varchar(max),
@FloorPlan numeric(18, 2),
@Purchaser varchar(max),
@PurchasedFrom varchar(max),
@InternetPrice varchar(50),
@InventoryAcctDollar numeric(18, 2),
@VehicleType varchar(50),
@DealerAccessoryCode varchar(50),
@AllInventoryAcctDollar numeric(18, 2),
@BestPrice varchar(50),
@InStock bigint ,
@AccountingMake varchar(50),
@GasDiesel varchar(max),
@BookValue varchar(10),
@FactoryAccessoryDescription varchar(max),
@TotalReturn varchar(10),
@TotalCost varchar(10),
@SS varchar(max),
@VehicleBody varchar(max),
@StandardEquipment varchar(max),
@Account varchar(max),
@CalculatedPrice varchar(10),
@OriginalCost varchar(10),
@AccessoryCore varchar(10),
@OtherDollar varchar(10),
@PrimaryBookValue varchar(10),
@AmountDue varchar(10),
@LicenseFee varchar(10),
@ICompany varchar(max),
@InvenAcct varchar(max),
@Field23 varchar(max),
@Field24 varchar(max),
@SalesCode bigint,
@BaseRetail varchar(10),
@BaseInvAmt varchar(10),
@CommPrice varchar(10),
@Price1 varchar(10),
@Price2 varchar(10),
@StickerPrice varchar(10),
@TotInvAmt varchar(10),
@OptRetail varchar(max),
@OptInvAmt varchar(10),
@OptCost varchar(10),
@Options1 varchar(max),
@Category varchar(max),
@Description varchar(max),
@Engine varchar(max),
@ModelType varchar(max),
@FTCode varchar(max),
@Wholesale varchar(max),
@Retail varchar(max),
@Draft varchar(max),
@myerror varchar(500),
@Inventoryid int,
@errornumber int,
@errorseverity varchar(500),
@errortable varchar(50),
@errorstate int,
@errorprocedure varchar(500),
@errorline varchar(50),
@errormessage varchar(1000),
@Invt_Id int,
@flatfile_createddate datetime,
@FtpDate date,
@Inv_cur varchar(1000),
@S_Year varchar(4),
@S_Month varchar(2),
@S_Date varchar(2),
@Date_Specfic varchar(50),
@Param_list nvarchar(max),
@Daily_Date Varchar(50);
--====================================================================================
--DECLARE CURSUR FOR SPECIFIC DATE (OR) DEALER-ID WITH SPECIFIC DATE (OR) CURRENT DATE
--====================================================================================
set @Date_Specfic = Substring(@Specific_Date,1,4) +'-'+Substring(@Specific_Date,5,2)+'-'+Substring(@Specific_Date,7,2);
set @Daily_Date = SUBSTRING(@Date_Daily,14,4) + '-' + SUBSTRING(@Date_Daily,18,2)+ '-' + SUBSTRING(@date_Daily,20,2)
IF @Daily_Date IS NOT NULL
BEGIN
Delete From [dbo].[DMS_INVENTORY_DETAILS]
Where DMSInventoryID in(select ID from [dbo].[DMS_INVENTORY] where CONVERT (date,FtpDate)=CONVERT (date,GETDATE()));
Delete From [dbo].[DMS_INVENTORY_AMOUNT]
Where DMSInventoryID in(select ID from [dbo].[DMS_INVENTORY] where CONVERT (date,FtpDate)=CONVERT (date,GETDATE()));
Delete From [dbo].[ICONIC_INVENTORY_VEHICLE]
Where DMSInventoryVehicleID in(select ID from [dbo].[DMS_INVENTORY] where CONVERT (date,FtpDate)=CONVERT (date,GETDATE()));
Delete From [dbo].[DMS_INVENTORY_VEHICLE]
Where DMSInventoryID in(select ID from [dbo].[DMS_INVENTORY] where CONVERT (date,FtpDate)=CONVERT (date,GETDATE()));
Delete From [dbo].[ICONIC_EQUITY_INVENTORY_COMPARE]
Where InventoryVehicleId in(select ID from [dbo].[DMS_INVENTORY] where CONVERT (date,FtpDate)=CONVERT (date,GETDATE()));
Delete From [dbo].[DMS_INVENTORY]
Where ID in(select ID from [dbo].[DMS_INVENTORY] where CONVERT (date,FtpDate)=CONVERT (date,GETDATE()));
DECLARE Inventory_Cursor CURSOR FOR
SELECT * from [dbo].[FLATFILE_INVENTORY] where
CONVERT (date,flatfile_createddate) = CONVERT (date,GETDATE()) order by flatfile_createddate;
END
Else
BEGIN
if (@Date_Specfic IS NOT NULL AND @DealerNum != '?????')
BEGIN
Delete From [dbo].[DMS_INVENTORY_DETAILS]
Where DMSInventoryID in(select ID from [dbo].[DMS_INVENTORY] where FtpDate=@Date_Specfic AND DMSDealerID='ACTEST' + @DealerNum);
Delete From [dbo].[DMS_INVENTORY_AMOUNT]
Where DMSInventoryID in(select ID from [dbo].[DMS_INVENTORY] where FtpDate=@Date_Specfic AND DMSDealerID='ACTEST' + @DealerNum);
Delete From [dbo].[ICONIC_INVENTORY_VEHICLE]
Where DMSInventoryVehicleID in(select ID from [dbo].[DMS_INVENTORY] where FtpDate=@Date_Specfic AND DMSDealerID='ACTEST' + @DealerNum);
Delete From [dbo].[DMS_INVENTORY_VEHICLE]
Where DMSInventoryID in(select ID from [dbo].[DMS_INVENTORY] where FtpDate=@Date_Specfic AND DMSDealerID='ACTEST' + @DealerNum);
Delete From [dbo].[ICONIC_EQUITY_INVENTORY_COMPARE]
Where InventoryVehicleId in(select ID from [dbo].[DMS_INVENTORY] where FtpDate=@Date_Specfic AND DMSDealerID='ACTEST' + @DealerNum);
Delete From [dbo].[DMS_INVENTORY]
Where ID in(select ID from [dbo].[DMS_INVENTORY] where FtpDate=@Date_Specfic AND DMSDealerID='ACTEST' + @DealerNum);
DECLARE Inventory_Cursor CURSOR FOR
SELECT * from [dbo].[FLATFILE_INVENTORY] where FtpDate=@Date_Specfic AND ACDealerID='ACTEST' + @DealerNum;
END
ELSE
BEGIN
Delete From [dbo].[DMS_INVENTORY_DETAILS]
Where DMSInventoryID in(select ID from [dbo].[DMS_INVENTORY] where FtpDate=@Date_Specfic);
Delete From [dbo].[DMS_INVENTORY_AMOUNT]
Where DMSInventoryID in(select ID from [dbo].[DMS_INVENTORY] where FtpDate=@Date_Specfic);
Delete From [dbo].[ICONIC_INVENTORY_VEHICLE]
Where DMSInventoryVehicleID in(select ID from [dbo].[DMS_INVENTORY] where FtpDate=@Date_Specfic);
Delete From [dbo].[DMS_INVENTORY_VEHICLE]
Where DMSInventoryID in(select ID from [dbo].[DMS_INVENTORY] where FtpDate=@Date_Specfic);
Delete From [dbo].[ICONIC_EQUITY_INVENTORY_COMPARE]
Where InventoryVehicleId in(select ID from [dbo].[DMS_INVENTORY] where FtpDate=@Date_Specfic);
Delete From [dbo].[DMS_INVENTORY]
Where ID in(select ID from [dbo].[DMS_INVENTORY] where FtpDate=@Date_Specfic);
DECLARE Inventory_Cursor CURSOR FOR
SELECT * from [dbo].[FLATFILE_INVENTORY] where FtpDate=@Date_Specfic;
END
END
OPEN Inventory_Cursor
FETCH NEXT FROM Inventory_Cursor
INTO
@FileType ,
@ACDealerID ,
@ClientDealerID ,
@DMSType ,
@StockNumber ,
@InventoryDate ,
@StockType ,
@DMSStatus ,
@InvoicePrice ,
@CostPack ,
@SalesCost ,
@HoldbackAmount ,
@ListPrice ,
@MSRP ,
@LotLocation ,
@TagLine ,
@Certification ,
@CertificationNumber ,
@VehicleVIN ,
@VehicleYear ,
@VehicleMake ,
@VehicleModel ,
@VehicleModelCode ,
@VehicleTrim ,
@VehicleSubTrimLevel ,
@Classification ,
@TypeCode ,
@VehicleMileage ,
@EngineCylinderCount ,
@TransmissionType ,
@VehicleExteriorColor ,
@VehicleInteriorColor ,
@CreatedDate ,
@LastModifiedDate ,
@ModifiedFlag ,
@InteriorColorCode ,
@ExteriorColorCode ,
@PackageCode ,
@CodedCost ,
@Air ,
@OrderType ,
@AgeDays ,
@OutstandingRO ,
@DlrAccessoryRetail ,
@DlrAccessoryCost ,
@DlrAccessoryDesc ,
@ModelDesc ,
@Memo1 ,
@Memo2 ,
@Weight ,
@FloorPlan ,
@Purchaser ,
@PurchasedFrom ,
@InternetPrice ,
@InventoryAcctDollar ,
@VehicleType ,
@DealerAccessoryCode ,
@AllInventoryAcctDollar ,
@BestPrice ,
@InStock ,
@AccountingMake ,
@GasDiesel ,
@BookValue ,
@FactoryAccessoryDescription ,
@TotalReturn ,
@TotalCost ,
@SS ,
@VehicleBody ,
@StandardEquipment ,
@Account ,
@CalculatedPrice ,
@OriginalCost ,
@AccessoryCore ,
@OtherDollar ,
@PrimaryBookValue ,
@AmountDue ,
@LicenseFee ,
@ICompany ,
@InvenAcct ,
@Field23 ,
@Field24 ,
@SalesCode ,
@BaseRetail ,
@BaseInvAmt ,
@CommPrice ,
@Price1 ,
@Price2 ,
@StickerPrice ,
@TotInvAmt ,
@OptRetail ,
@OptInvAmt ,
@OptCost ,
@Options1 ,
@Category ,
@Description ,
@Engine ,
@ModelType ,
@FTCode ,
@Wholesale ,
@Retail ,
@Draft ,
@flatfile_createddate,
@FtpDate;
WHILE @@FETCH_STATUS = 0
BEGIN
--==========================================================================
-- INSERT INTO INVENTORY (PARENT TABLE)
--==========================================================================
BEGIN TRY
INSERT INTO [dbo].[DMS_INVENTORY]
DMSDealerID,
StockNumber,
DMSType,
InventoryDate,
FtpDate
VALUES (@ClientDealerID,@StockNumber,@DMSType,@InventoryDate,@FtpDate);
END TRY
BEGIN CATCH
SELECT
@errornumber = ERROR_NUMBER(),
@errorseverity = ERROR_SEVERITY(),
@errortable = 'DMS_INVENTORY',
@errorstate = ERROR_STATE(),
@errorprocedure = ERROR_PROCEDURE(),
@errorline = ERROR_LINE(),
@errormessage = ERROR_MESSAGE();
--==========================================================================
-- INSERT ERRORS INTO DMSLOG_INVENTORY_ERROR
--==========================================================================
EXEC [SP_DMS_INVENTORY_ERROR] @FileType,@ACDealerID,@ClientDealerID,@DMSType,@StockNumber,@InventoryDate,@StockType,@DMSStatus,@InvoicePrice,@CostPack,
@SalesCost,@HoldbackAmount,@ListPrice,@MSRP,@LotLocation,@TagLine,@Certification,@CertificationNumber,@VehicleVIN,@VehicleYear,@VehicleMake,@VehicleModel,@VehicleModelCode,
@VehicleTrim,@VehicleSubTrimLevel,@Classification,@TypeCode,@VehicleMileage,@EngineCylinderCount,@TransmissionType,@VehicleExteriorColor,@VehicleInteriorColor,
@CreatedDate,@LastModifiedDate,@ModifiedFlag,@InteriorColorCode,@ExteriorColorCode,@PackageCode,@CodedCost,@Air,@OrderType,@AgeDays,@OutstandingRO,
@DlrAccessoryRetail,@DlrAccessoryCost,@DlrAccessoryDesc,@ModelDesc,@Memo1,@Memo2,@Weight,@FloorPlan,@Purchaser,@PurchasedFrom,@InternetPrice,
@InventoryAcctDollar,@VehicleType,@DealerAccessoryCode,@AllInventoryAcctDollar,@BestPrice,@InStock,@AccountingMake,@GasDiesel,@BookValue,
@FactoryAccessoryDescription,@TotalReturn,@TotalCost,@SS,@VehicleBody,@StandardEquipment,@Account,@CalculatedPrice,@OriginalCost,@AccessoryCore,
@OtherDollar,@PrimaryBookValue,@AmountDue,@LicenseFee,@ICompany,@InvenAcct,@Field23,@Field24,@SalesCode,@BaseRetail,@BaseInvAmt,@CommPrice,@Price1,
@Price2,@StickerPrice,@TotInvAmt,@OptRetail,@OptInvAmt,@OptCost,@Options1,@Category,@Description,@Engine,@ModelType,@FTCode,@Wholesale,@Retail,@Draft,
@ERRORNUMBER,@ERRORSEVERITY,@ERRORTABLE,@ERRORSTATE,@ERRORPROCEDURE,@ERRORLINE,@errormessage,@FtpDate
END CATCH
-- PRINT @errornumber;
-- PRINT @errorseverity;
-- PRINT @errortable;
-- PRINT @errorprocedure;
-- PRINT @errorline;
-- PRINT @errormessage;
-- PRINT @errorstate;
set @myerror = @@ERROR;
-- This -- PRINT statement -- PRINTs 'Error = 0' because
-- @@ERROR is reset in the IF statement above.
-- PRINT N'Error = ' + @myerror;
set @Inventoryid = scope_identity();
-- PRINT @Inventoryid;
--==========================================================================
-- INSERT INTO DMS_INVENTORY_DETAILS (CHILD TABLE)
--==========================================================================
BEGIN TRY
INSERT INTO [dbo].[DMS_INVENTORY_DETAILS]
DMSInventoryID,
StockType,
DMSStatus,
LotLocation,
TagLine,
Certification,
CertificationNumber,
CreatedDate,
LastModifiedDate,
ModifiedFlag,
PackageCode,
OrderType,
AgeDays,
OutstandingRO,
Memo1,
Memo2,
Purchaser,
PurchasedFrom,
DealerAccessoryCode,
InStock,
AccountingMake,
SS,
Account,
AccessoryCore,
ICompany,
InvenAcct,
Field23,
Field24,
SalesCode,
Draft,
FTCode,
FtpDate
VALUES (
@InventoryID,
@StockType,
@DMSStatus,
@LotLocation,
@TagLine,
@Certification,
@CertificationNumber,
@CreatedDate,
@LastModifiedDate,
@ModifiedFlag,
@PackageCode,
@OrderType,
@AgeDays,
@OutstandingRO,
@Memo1,
@Memo2,
@Purchaser,
@PurchasedFrom,
@DealerAccessoryCode,
@InStock,
@AccountingMake,
@SS,
@Account,
@AccessoryCore,
@ICompany,
@InvenAcct,
@Field23,
@Field24,
@SalesCode,
@Draft,
@FTCode,
@FtpDate
END TRY
BEGIN CATCH
SELECT
@errornumber = ERROR_NUMBER(),
@errorseverity = ERROR_SEVERITY(),
@errorstate = ERROR_STATE(),
@errortable = 'DMS_INVENTORY_DETAILS',
@errorprocedure = ERROR_PROCEDURE(),
@errorline = ERROR_LINE(),
@errormessage = ERROR_MESSAGE();
--==========================================================================
-- INSERT ERRORS INTO DMSLOG_INVENTORY_ERROR
--==========================================================================
EXECUTE [SP_DMS_INVENTORY_ERROR] @FileType,@ACDealerID,@ClientDealerID,@DMSType,@StockNumber,@InventoryDate,@StockType,@DMSStatus,@InvoicePrice,@CostPack,
@SalesCost,@HoldbackAmount,@ListPrice,@MSRP,@LotLocation,@TagLine,@Certification,@CertificationNumber,@VehicleVIN,@VehicleYear,@VehicleMake,@VehicleModel,@VehicleModelCode,
@VehicleTrim,@VehicleSubTrimLevel,@Classification,@TypeCode,@VehicleMileage,@EngineCylinderCount,@TransmissionType,@VehicleExteriorColor,@VehicleInteriorColor,
@CreatedDate,@LastModifiedDate,@ModifiedFlag,@InteriorColorCode,@ExteriorColorCode,@PackageCode,@CodedCost,@Air,@OrderType,@AgeDays,@OutstandingRO,
@DlrAccessoryRetail,@DlrAccessoryCost,@DlrAccessoryDesc,@ModelDesc,@Memo1,@Memo2,@Weight,@FloorPlan,@Purchaser,@PurchasedFrom,@InternetPrice,
@InventoryAcctDollar,@VehicleType,@DealerAccessoryCode,@AllInventoryAcctDollar,@BestPrice,@InStock,@AccountingMake,@GasDiesel,@BookValue,
@FactoryAccessoryDescription,@TotalReturn,@TotalCost,@SS,@VehicleBody,@StandardEquipment,@Account,@CalculatedPrice,@OriginalCost,@AccessoryCore,
@OtherDollar,@PrimaryBookValue,@AmountDue,@LicenseFee,@ICompany,@InvenAcct,@Field23,@Field24,@SalesCode,@BaseRetail,@BaseInvAmt,@CommPrice,@Price1,
@Price2,@StickerPrice,@TotInvAmt,@OptRetail,@OptInvAmt,@OptCost,@Options1,@Category,@Description,@Engine,@ModelType,@FTCode,@Wholesale,@Retail,@Draft,
@ERRORNUMBER,@ERRORSEVERITY,@ERRORTABLE,@ERRORSTATE,@ERRORPROCEDURE,@ERRORLINE,@errormessage,@FtpDate
END CATCH
--==========================================================================
-- INSERT INTO DMS_INVENTORY_AMOUNT (CHILD TABLE)
--==========================================================================
BEGIN TRY
INSERT INTO [dbo].[DMS_INVENTORY_AMOUNT]
DMSInventoryID,
AllInventoryAcctDollar,
OtherDollar,
PrimaryBookValue,
AmountDue,
LicenseFee,
CalculatedPrice,
OriginalCost,
BookValue,
TotalReturn,
TotalCost,
DlrAccessoryRetail,
DlrAccessoryCost,
DlrAccessoryDesc,
InternetPrice,
InventoryAcctDollar,
BestPrice,
Weight,
FloorPlan,
CodedCost,
InvoicePrice,
CostPack,
SalesCost,
HoldbackAmount,
ListPrice,
MSRP,
BaseRetail,
BaseInvAmt,
CommPrice,
Price1,
Price2,
StickerPrice,
TotInvAmt,
OptRetail,
OptInvAmt,
OptCost,
Wholesale,
Retail,
FtpDate
VALUES (
@InventoryID,
@AllInventoryAcctDollar,
@OtherDollar,
@PrimaryBookValue,
@AmountDue,
@LicenseFee,
@CalculatedPrice,
@OriginalCost,
@BookValue,
@TotalReturn,
@TotalCost,
@DlrAccessoryRetail,
@DlrAccessoryCost,
@DlrAccessoryDesc,
@InternetPrice,
@InventoryAcctDollar,
@BestPrice,
@Weight,
@FloorPlan,
@CodedCost,
@InvoicePrice,
@CostPack,
@SalesCost,
@HoldbackAmount,
@ListPrice,
@MSRP,
@BaseRetail,
@BaseInvAmt,
@CommPrice,
@Price1,
@Price2,
@StickerPrice,
@TotInvAmt,
@OptRetail,
@OptInvAmt,
@OptCost,
@Wholesale,
@Retail,
@FtpDate
END TRY
BEGIN CATCH
SELECT
@errornumber = ERROR_NUMBER(),
@errorseverity = ERROR_SEVERITY(),
@errortable = 'DMS_INVENTORY_AMOUNT',
@errorstate = ERROR_STATE(),
@errorprocedure = ERROR_PROCEDURE(),
@errorline = ERROR_LINE(),
@errormessage = ERROR_MESSAGE();
--==========================================================================
-- INSERT ERRORS INTO DMSLOG_INVENTORY_ERROR
--==========================================================================
EXEC [SP_DMS_INVENTORY_ERROR] @FileType,@ACDealerID,@ClientDealerID,@DMSType,@StockNumber,@InventoryDate,@StockType,@DMSStatus,@InvoicePrice,@CostPack,
@SalesCost,@HoldbackAmount,@ListPrice,@MSRP,@LotLocation,@TagLine,@Certification,@CertificationNumber,@VehicleVIN,@VehicleYear,@VehicleMake,@VehicleModel,@VehicleModelCode,
@VehicleTrim,@VehicleSubTrimLevel,@Classification,@TypeCode,@VehicleMileage,@EngineCylinderCount,@TransmissionType,@VehicleExteriorColor,@VehicleInteriorColor,
@CreatedDate,@LastModifiedDate,@ModifiedFlag,@InteriorColorCode,@ExteriorColorCode,@PackageCode,@CodedCost,@Air,@OrderType,@AgeDays,@OutstandingRO,
@DlrAccessoryRetail,@DlrAccessoryCost,@DlrAccessoryDesc,@ModelDesc,@Memo1,@Memo2,@Weight,@FloorPlan,@Purchaser,@PurchasedFrom,@InternetPrice,
@InventoryAcctDollar,@VehicleType,@DealerAccessoryCode,@AllInventoryAcctDollar,@BestPrice,@InStock,@AccountingMake,@GasDiesel,@BookValue,
@FactoryAccessoryDescription,@TotalReturn,@TotalCost,@SS,@VehicleBody,@StandardEquipment,@Account,@CalculatedPrice,@OriginalCost,@AccessoryCore,
@OtherDollar,@PrimaryBookValue,@AmountDue,@LicenseFee,@ICompany,@InvenAcct,@Field23,@Field24,@SalesCode,@BaseRetail,@BaseInvAmt,@CommPrice,@Price1,
@Price2,@StickerPrice,@TotInvAmt,@OptRetail,@OptInvAmt,@OptCost,@Options1,@Category,@Description,@Engine,@ModelType,@FTCode,@Wholesale,@Retail,@Draft,
@ERRORNUMBER,@ERRORSEVERITY,@ERRORTABLE,@ERRORSTATE,@ERRORPROCEDURE,@ERRORLINE,@errormessage,@FtpDate
END CATCH
--==========================================================================
-- INSERT INTO DMS_INVENTORY_VEHICLE (CHILD TABLE)
--==========================================================================
BEGIN TRY
INSERT INTO [dbo].[DMS_INVENTORY_VEHICLE]
DMSInventoryID,
InteriorColorCode,
ExteriorColorCode,
Air,
ModelDesc,
VehicleType,
VehicleVIN,
VehicleYear,
VehicleMake,
VehicleModel,
VehicleModelCode,
VehicleTrim,
VehicleSubTrimLevel,
Classification,
TypeCode,
VehicleMileage,
FtpDate,
EngineCylinderCount
VALUES (
@InventoryID,
@InteriorColorCode,
@ExteriorColorCode,
@Air,
@ModelDesc,
@VehicleType,
@VehicleVIN,
@VehicleYear,
@VehicleMake,
@VehicleModel,
@VehicleModelCode,
@VehicleTrim,
@VehicleSubTrimLevel,
@Classification,
@TypeCode,
@VehicleMileage,
@FtpDate,
@EngineCylinderCount
END TRY
BEGIN CATCH
SELECT
@errornumber = ERROR_NUMBER(),
@errorseverity = ERROR_SEVERITY(),
@errortable = 'DMS_INVENTORY_VEHICLE',
@errorstate = ERROR_STATE(),
@errorprocedure = ERROR_PROCEDURE(),
@errorline = ERROR_LINE(),
@errormessage = ERROR_MESSAGE();
--==========================================================================
-- INSERT ERRORS INTO DMSLOG_INVENTORY_ERROR
--==========================================================================
EXEC [SP_DMS_INVENTORY_ERROR] @FileType,@ACDealerID,@ClientDealerID,@DMSType,@StockNumber,@InventoryDate,@StockType,@DMSStatus,@InvoicePrice,@CostPack,
@SalesCost,@HoldbackAmount,@ListPrice,@MSRP,@LotLocation,@TagLine,@Certification,@CertificationNumber,@VehicleVIN,@VehicleYear,@VehicleMake,@VehicleModel,@VehicleModelCode,
@VehicleTrim,@VehicleSubTrimLevel,@Classification,@TypeCode,@VehicleMileage,@EngineCylinderCount,@TransmissionType,@VehicleExteriorColor,@VehicleInteriorColor,
@CreatedDate,@LastModifiedDate,@ModifiedFlag,@InteriorColorCode,@ExteriorColorCode,@PackageCode,@CodedCost,@Air,@OrderType,@AgeDays,@OutstandingRO,
@DlrAccessoryRetail,@DlrAccessoryCost,@DlrAccessoryDesc,@ModelDesc,@Memo1,@Memo2,@Weight,@FloorPlan,@Purchaser,@PurchasedFrom,@InternetPrice,
@InventoryAcctDollar,@VehicleType,@DealerAccessoryCode,@AllInventoryAcctDollar,@BestPrice,@InStock,@AccountingMake,@GasDiesel,@BookValue,
@FactoryAccessoryDescription,@TotalReturn,@TotalCost,@SS,@VehicleBody,@StandardEquipment,@Account,@CalculatedPrice,@OriginalCost,@AccessoryCore,
@OtherDollar,@PrimaryBookValue,@AmountDue,@LicenseFee,@ICompany,@InvenAcct,@Field23,@Field24,@SalesCode,@BaseRetail,@BaseInvAmt,@CommPrice,@Price1,
@Price2,@StickerPrice,@TotInvAmt,@OptRetail,@OptInvAmt,@OptCost,@Options1,@Category,@Description,@Engine,@ModelType,@FTCode,@Wholesale,@Retail,@Draft,
@ERRORNUMBER,@ERRORSEVERITY,@ERRORTABLE,@ERRORSTATE,@ERRORPROCEDURE,@ERRORLINE,@errormessage,@FtpDate
END CATCH
--==========================================================================
-- MOVE CURSUR TO NEXT RECORD
--==========================================================================
FETCH NEXT FROM Inventory_Cursor
INTO @FileType ,
@ACDealerID ,
@ClientDealerID ,
@DMSType ,
@StockNumber ,
@InventoryDate ,
@StockType ,
@DMSStatus ,
@InvoicePrice ,
@CostPack ,
@SalesCost ,
@HoldbackAmount ,
@ListPrice ,
@MSRP ,
@LotLocation ,
@TagLine ,
@Certification ,
@CertificationNumber ,
@VehicleVIN ,
@VehicleYear ,
@VehicleMake ,
@VehicleModel ,
@VehicleModelCode ,
@VehicleTrim ,
@VehicleSubTrimLevel ,
@Classification ,
@TypeCode ,
@VehicleMileage ,
@EngineCylinderCount ,
@TransmissionType ,
@VehicleExteriorColor ,
@VehicleInteriorColor ,
@CreatedDate ,
@LastModifiedDate ,
@ModifiedFlag ,
@InteriorColorCode ,
@ExteriorColorCode ,
@PackageCode ,
@CodedCost ,
@Air ,
@OrderType ,
@AgeDays ,
@OutstandingRO ,
@DlrAccessoryRetail ,
@DlrAccessoryCost ,
@DlrAccessoryDesc ,
@ModelDesc ,
@Memo1 ,
@Memo2 ,
@Weight ,
@FloorPlan ,
@Purchaser ,
@PurchasedFrom ,
@InternetPrice ,
@InventoryAcctDollar ,
@VehicleType ,
@DealerAccessoryCode ,
@AllInventoryAcctDollar ,
@BestPrice ,
@InStock ,
@AccountingMake ,
@GasDiesel ,
@BookValue ,
@FactoryAccessoryDescription ,
@TotalReturn ,
@TotalCost ,
@SS ,
@VehicleBody ,
@StandardEquipment ,
@Account ,
@CalculatedPrice ,
@OriginalCost ,
@AccessoryCore ,
@OtherDollar ,
@PrimaryBookValue ,
@AmountDue ,
@LicenseFee ,
@ICompany ,
@InvenAcct ,
@Field23 ,
@Field24 ,
@SalesCode ,
@BaseRetail ,
@BaseInvAmt ,
@CommPrice ,
@Price1 ,
@Price2 ,
@StickerPrice ,
@TotInvAmt ,
@OptRetail ,
@OptInvAmt ,
@OptCost ,
@Options1 ,
@Category ,
@Description ,
@Engine ,
@ModelType ,
@FTCode ,
@Wholesale ,
@Retail ,
@Draft ,
@flatfile_createddate,
@FtpDate;
END
CLOSE Inventory_Cursor;
DEALLOCATE Inventory_Cursor;
SET ANSI_PADDING OFF
END
Arunraj Kumar

Thank you.
And another question if the data is already there in the child table if i try to load alone it must delete the old data in the child tablee and need to get load the new data and
How to do this ?
Arunraj Kumar
You can do that with an IF EXISTS condition
IF EXISTS (SELECT 1
FROM YourChildTable c
INNER JOIn @temptable t
ON c.Bkey1 = t.Bkey1
AND c.Bkey2 = t.Bkey2
DELETE t
FROM YourChildTable c
INNER JOIn @temptable t
ON c.Bkey1 = t.Bkey1
AND c.Bkey2 = t.Bkey2
INSERT INTO YourChildTable
where Bkey1,Bkey2 etc forms the business key of the table
Please Mark This As Answer if it solved your issue
Please Vote This As Helpful if it helps to solve your issue
Visakh
My Wiki User Page
My MSDN Page
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This question was solved.
View Solution.

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mave

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