RE: RE: SCREEN FAULT PLEASE HELP! ADDED VIDEO
http://www.youtube.com/user/saluk1984#p/a/u/0/F7KrW9aHtcY
here is the link to my problem, anyone know what could be wrong, only bought this on friday, raging at the moment! Took a screen shot but the fault does not appear on that??
Hard to tell what this is, but it still seems like a hardware problem to me. I still recommend taking it in to Apple--I don't think it's any thing that will fix itself. Like I said, you might be able to get a replacement machine. The sooner you go in, the better. If you delay too long, you would more likely be looking at sending it off for repair. In the US, if we buy from Apple and something is wrong, we can get a replacement during the first 2 weeks of ownership. After that, it goes off for repair. Not sure what the policy is where you are, but it's worth asking.
Good luck!
Similar Messages
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My facetime doesnt work. If I call somone they see I call but when they accept it doesnt work and when they call me the green camera light turns on but no sound or pop up of the video chat screen appears, please help! Macbook pro user.
MacBook Pro, OS X Mountain LionI just wanted to follow this up by saying that you were entirely correct in your diagnosis of the situation. My computer did have the faulty part you linked to. I brought my laptop in and specifically told them to run that test, had it fail and then argued with the person at the genius bar and the manager. Eventually they offered to have it sent out and have everything replaced for free of charge. They did so mainly because I had complained about graphical issues almost every other time I had come in with problems and no one ran the test. They should have caught this problem during my warranty, but they didn't, even though I mentioned the problem.
Anyhow, after having the part replaced, I haven't had my computer crash a single time since, or had many of the issues mentioned above. I've never had this experience before. Even brand new, I got occasional crashes. Hopefully this new trend continues.
I do find that web browsing is still incredibly slow. Web browsers just chug along at a slow pace, even though I have great internet speed. Maybe I'll try just deleting my web browsers and reinstalling them...
Anyhow, thank you for your help and knowledge Clinton. -
My ios update keeps getting stuck on the Restoring iPhone software stage. I uninstalled iTunes and reinstalled it again, but still nothing. Now I can't even use my phone as it shows the plug into iTunes screen. Please help!!!! Thanks,
A Restore first downloads a new copy of iOS to your computer. On a slow Internet connection this can take a long time. How fast is your connection? How long would you expect it to take to download 900 MB?
That's assuming nothing is interfering with the download. Some firewalls and antivirus programs will block the download or slow it down. So you should temporarily disable your security software. Security software can also block the update after the iOS download is complete. -
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Hi, iTunes Store Help 12.
Thank you for visiting Apple Support Communities.
Here is an article I would recommend going through when experiencing issues with the iTunes Store.
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/ts3297
Cheers,
Jason H. -
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IreneHave you tried the resize button in the window corner upper right. There are 3 buttons one closes the window one minimizes it without closes it and the other one toggles between full screen and a smaller screen. Click the last one and see what happens.
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I have a iPod classic 2gb. I haven't used in years and I charged it for 3 hours and it won't turn on and I tried resetting and nothing. I plugged it into iTunes and iTunes doesn't even recognize it. I just have a black screen. PLEASE HELP!!!
I'm sorry it's a nano 2gb silver
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tried synching iphone for the first time on new PC and got error followed by itunes logo and USB cable picture. No idea what went wrong and now phone is in this screen locked. please help!
I tried connecting to iTunes and neither the PC nor iTunes recognizes the device. I went through all the troubleshooting on the Apple website for this issue and nothing worked. I've reinstalled iTunes, the driver, everything and still can't get either the PC or iTunes to recognize the phone. I don't know what else to do :-( any help or suggestions are highly appreciated!
I would hate to have lost all my info, especially contacts and calendar items since I have no idea what was backed up prior to the phone getting locked on this screen. I've been told that my only option is to go to the phone carrier and they will reset it for me, but that means it will wipe out all the info.
I hope someone has a fix other than that one. -
my iphone 3g hang when i lock it and just shows white and red verticle lines on the screen . . please help me out
Try resetting >
Hold the On/Off Sleep/Wake button and the Home button down at the same time for at least ten seconds, until the Apple logo appears.
If that doesn't help, try restoring > Backing up, updating, and restoring your iPhone, iPad, or iPod touch software -
Hello, when I tried to update my iPod with something in the settings, I noticed my PC couldn't detect my iPod. My iPod is now stuck on the "Connect to iTunes" screen. Please, help me fix this.
I think my iTouch was on 5.1.1 before putting an attemp to update.Connect to iTunes on the computer you usually Sync with and “ Restore “...
http://support.apple.com/kb/HT1414
If necessary Place the Device into Recovery mode...
http://support.apple.com/kb/HT1808
Note on Recovery Mode.
You may need to try this More than Once...
Be sure to Follow ALL the Steps... -
My Ipod 3rd generation wont turn off and is showing a blank white screen someone please help
My Ipod 3rd generation wont turn off and is showing a blank white screen someone please help! xx
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
My i phone got hang and only apple logo is shown at the screen? please help me what to do? thanks
my i phone got hang and only apple logo is shown at the screen? please help me what to do? thanks
Hello taranpahara,
The following article provides steps that can be quite helpful in getting your iPhone updated.
iOS: Troubleshooting update and restore issues
http://support.apple.com/kb/TS1275
Cheers,
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Video plays with only a green and purple screen. PLEASE HELP
I rented a movie from the store, but when I pushed play, I only see a purple and green screen with lines that flash. I can hear audio, but can't see anything. It doesn't help to play the video in Quick Time either. I get the same problem. I am running windows XP. Please help!
+I only see a purple and green screen with lines that flash.+
With those symptoms, the first thing I'd try is the "Disable Direct3D acceleration in QuickTime" section from the following document:
Troubleshooting iTunes for Windows XP and 2000 video playback performance issues -
Hello everyone,
I have checked and tried some advices here on "discussions", about playing video on youtube for example on a MacBook Pro lion. I have the latest Flash player but it still doesn't work. Please help. Thanks in advance..Hi,
if you are using a SAFARI you don't need to install a flash player, it comes insatlled already, you can check that on safari toolbar.
Help>Installed Plug-ins> and then check for shockwave flash player etc.
i have a early 2011 macbookpro and have never needed to install any flash payer unlike on windows.
that's if your are using safari.
Thanks
Freddy -
Please help, constant video hardware error !
Please help, I can't find the problem. Am on windows 8 for a while now and I check my event viewer from time to time and I found several error massages that exists in my event viewer and the latest was while watching a movie on windows media player here the details. (I didn't have any problem while gaming even the GPU temp are idle due too every game requirements)
Source
Windows
Summary
Video hardware error
Date
27/06/2013 07:10
Status
Not reported
Description
A problem with your video hardware caused Windows to stop working correctly.
Problem signature
Problem Event Name: LiveKernelEvent
OS Version: 6.2.9200.2.0.0.256.48
Locale ID: 2057
Files that help describe the problem
WD-20130627-0710-01.dmp
sysdata.xml
WERInternalMetadata.xml
Extra information about the problem
BCCode: 141
BCP1: FFFFFA800FF394D0
BCP2: FFFFF880077772B0
BCP3: 0000000000000000
BCP4: 00000000000015C0
OS Version: 6_2_9200
Service Pack: 0_0
Product: 256_1
I want to know what happened to my card?!! did the 320.18 driver damage my GPU??!!! I cant specify what is the problem is it the card or a conflict or what I am getting nuts here please help.
This is the error from Windows Media Player.
Description
Faulting Application Path: C:\Program Files (x86)\Windows Media Player\wmplayer.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: wmplayer.exe
Application Version: 12.0.9200.16420
Application Timestamp: 505aa40e
Fault Module Name: nvd3dum.dll
Fault Module Version: 9.18.13.1422
Fault Module Timestamp: 51427c76
Exception Code: c0000005
Exception Offset: 00773806
OS Version: 6.2.9200.2.0.0.256.48
Locale ID: 2057
Additional Information 1: 5861
Additional Information 2: 5861822e1919d7c014bbb064c64908b2
Additional Information 3: f3d5
Additional Information 4: f3d5be0cad2787556264647dc02181c3
My sys:
i3-3220 CPU 3.30GHz, Cooler Master Hyper TX3
CORSAIR Vengeance 8GB 2 x 4GB DDR3 1600
WD Caviar Blue 1TB SATA 6Gb/s WD10EZEX
MSI N560GTX-Ti Hawk (driver 314.22)
Monitor ViewSonic VX2240w 22" 1680x1050
ASUS P8B75-V Intel B75 SATA 6Gb/s USB 3.0 (latest bios update)
HEC Cougar Evolution, 3 fans
PSU XFX Core Edition PRO550WAnother thing I do get this error randomly with other apps like Firefox 22 and Skype too which is strange. my S/N : 602-V260-050B1201119526.
This error is from Skype
Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Windows\SysWOW64\WWAHost.exe
Problem signature
Problem Event Name: MoAppHang
Package Full Name: Microsoft.SkypeApp_1.8.0.111_x86__kzf8q xf38zg5c
Application Name: praid:App
Application Version: 6.2.9200.16420
Application Timestamp: 505a90d6
Hang Signature: d908
Hang Type: 2097152
OS Version: 6.2.9200.2.0.0.256.48
Locale ID: 2057
Additional Hang Signature 1: d908164defd45e704df38cec71cdb6e9
Additional Hang Signature 2: db7a
Additional Hang Signature 3: db7a68a61e111f839b8a39fd0e33855c
Additional Hang Signature 4: d908
Additional Hang Signature 5: d908164defd45e704df38cec71cdb6e9
Additional Hang Signature 6: db7a
Additional Hang Signature 7: db7a68a61e111f839b8a39fd0e33855c
Description
A problem with your video hardware caused Windows to stop working correctly.
Problem signature
Problem Event Name: LiveKernelEvent
OS Version: 6.2.9200.2.0.0.256.48
Locale ID: 2057
Files that help describe the problem
WD-20130626-0316-01.dmp
sysdata.xml
WERInternalMetadata.xml
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
Extra information about the problem
BCCode: 141
BCP1: FFFFFA8007997010
BCP2: FFFFF880069D42B0
BCP3: 0000000000000000
BCP4: 0000000000000150
OS Version: 6_2_9200
Service Pack: 0_0
Product: 256_1 -
My MacBook is stuck on the loading screen. Please help! Not sure what to do
Hi, so my MacBook has stopped working for some reason
I've just tried switching it on but it has stopped on the loading screen.
I am scared and not sure what to do.
Please help!!!Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
a. Boot into the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
Step 3
Boot in safe mode. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 5.
If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 4
Sometimes a boot failure can be resolved by resetting the NVRAM.
Step 5
Launch Disk Utility in Recovery mode (see Step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
Step 6
Reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 7
Repeat Step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a Time Machine or other backup.
Step 8
This step applies only to older Macs (not current models) that have a logic-board ("PRAM") battery. Both desktop and portable Macs used to have such a battery. The logic-board battery is separate from the main battery of a portable. A dead logic-board battery can cause a gray screen at boot. Typically the boot failure will be preceded by loss of the startup disk and system clock settings. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 9
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested. If you can't get to an Apple Store, go to another authorized service provider.
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