Re ; reference Customer

Hi,
Could any one explain the need of reference customer in CRm and which scenario we use it. Please let me know the use of t code CRMC_BUPA_CONSUM .
Regards,
Sathish Prahu.R

Hi Sathish
We use the Consumer Reference Business partner within the Webclient Call Centre context.
Specifically when a new Customer is created via the Webclient the Reference BP is used as a "Template" for the new customer.
The Reference BP must exist first before using transaction CRMC_BUPA_CONSUM. What then happens on the Webclient customer create is values such as BP Type & Role, Sales Area Data, etc are assigned to the new BP.
Hope this helps
Regards
Arden

Similar Messages

How to delete the Reference customer in CRM ?? and what is the purpose for it ?

what's is the purpose of using the Reference customer in CRM ?
and can any one help me changing the Reference customer in CRM as i already assigned one and can't change it ??
and how to use it .????.....
thanks

HI.
Do you mean refresh the client ? if that is the case, i think you are posting in wrong forum since this one is for People Centric User Interface. Try in Customer "Relationship Management (CRM) - General & Framework".
Best Regards.
Armando Rodriguez.

Deletion of Reference customer in CRM

Hi all,
How do i delete a reference Customer in CRM?
the Reference customer numbers in R/3 and CRM are different.
We are basically up loading the master data from R/3 to CRM so that the number ranges should be identical.
can any help in this regard?
thanks in advance.
R,
mdvsapcrm.

Hello R,
Once a reference customer is assigned, it cannot be changed or deleted via the Function Module BUP_BUPA_DELETE or via transaction CRMC_BUPA_CONSUM.
If you do not have any consumers assigned, it is possible to directly delete the reference business partner from the table CRMC_BUPA_CONSUM.
If there were consumers assigned, you could change the attributes of original business partner as opposed to changing the reference customer and assigning a new business partner.
Note that a reference business partner is also mainatained in ERP (transaction VD07).
Rather test this carefully.
Good luck, Sascha

Reference customer field is missing in FPP1

Dear Experts,
In FPP1 reference customer field is missing.
How to get the field,i checked in BUPT transactions.
Regards,
Nags

Hi,
Did you check screen configuration for contract partner?
Path: SPRO u2192 Reference IMG u2192 Cross Application Components u2192 SAP Business Partneru2192 Basic Settingsu2192 screen configuration u2192 configure screen
In this select general datau2192Rolesu2192Contract partneru2192 click on choose icon(F2)
choose Identification tab in bottom side of the window
new screen will appear, in that check ref. customer field is present or not?
Hope this may help..
Thanks,
Harshal

Replicating ECC / R/3 reference customer

Hi!
I'm setting up our CRM5 system and have some problems with trans CRMC_BUPA_CONSUM.
When I do the initial download I get the error message
Could not create reference business partner
Message no. CRM_BUPA_MAPPING302
The reference customer has been created in the R/3 system.
I can't find anything in the logs that might be causing this.
Does anybody know what might be causing this problem?
regards
rollo
Message was edited by: rollo

Solved it!
The reference customer in the R/3 system was not complete, some parameters was missing.
I changed the ref. cust. to another customer and it worked!
rollo

Attaching consumer to reference customer

Hi,
How do we creates a consumer and attach this consumer to reference customer???

Originally Posted by mikebell90
dariusz71 wrote:
> Good Morning -
>
> I am working on a customers system, who I just migrated from NetWare to
> Linux. When the customer creates a new email and wants to attach a
> document reference to the email he/she is seeing all the docs in the
> library, but when they try the same with an appointment the library is
> empty.
>
> I don't see the rhyme or reason for this. Can anyone shine some light
> on this for me. I do have an incident open with NTS.
>
>
I can't think of a reason, but why not create a mail, attach ref, and
then edit/change to appointment, complete the appointment and send.
According to NTS, it's a defect that probably will not be fixed since it's a GroupWise 7 Client issue.

VD07 - Maintaining Reference Customer for consumer.

Dear All,
One of my client needs to create a Consumer for which he needs to enter a reference customer.We maintain reference Customer in VD07.In VD07 we can maintain only one Customer as reference customer who shall be extended to all the Company Codes.But ,when my client is trying to save the consumer system is giving Posting Error.System is looking for the Reference customer in VD07 and picking the Company code which comes first in Alphabetical order and giving auth error.Please revert back with a solution on how to proceed .
Thanks in Advance.

Hi Jolly,
I understand that some "unwanted" sales area xyz assigned to the reference customer is to be removed and it is done. Thus henceforth the creation of consumers would not have the same copied to it. Now, we are worried about the reference of this sales area in transactions which might lead to inconsistancies, which I dont think would be a problem, unless the unwanted sales area is still part of the org model and not removed. If this was deleted, then the transactions would be referrring to non existing sales area which might be a problem.
Regards,
Venkat.

Reference customer field grouping

Hi experts,
I haven´t found the status grouping for reference costumer field (MUSTER_KUN). Where is it?, or Transacction..
Thanks in advance for any help.

use transaction spro and follow the given path:
Logistics - General < Business Partner < Customers < Control < Define and Assign Customer Number Ranges < Assign Number Ranges to Account Groups
i think this willl solve ur problem

OWSM: How to reference Custom Step properties/parameters?

Hi,
When you define a Custom Step via a XML file. You can define properties/parameters. In the sample files that comes with OWSM (CustomAuthenticationStep.xml) Username and Password are defined. My problem is that I cannot figure out how to reference these in the Java Step source. In the sample file CustomAuthenticationStep.java there are no references. There are two class variables called expectedUsername and expectedUserPassword, but they are never set in the source? There are nothing in the Extensibility Guide about this. Anybody know how it works?
Regards Peter

I've made a couple of these now. It somehow walks through the xml file you upload and then the properties defined are matched with the appropriate get/set methods in the actual java code.
One example I had to make was to add HTTP Basic Auth headers to a request. Here is the section of the xml file.
<csw:PropertyDefinitionSet name="HTTP Basic Auth Params">
<csw:PropertyDefinition name="httpBasicAuthUsername" type="string" isRequired="true">
<csw:DisplayName>Username</csw:DisplayName>
<csw:Description>Http Basic Auth Username</csw:Description>
<csw:DefaultValue>
<csw:Absolute>USERNAME</csw:Absolute>
</csw:DefaultValue>
</csw:PropertyDefinition>
<csw:PropertyDefinition name="httpBasicAuthPassword" type="string" isRequired="true" displayType="password">
<csw:DisplayName>Http Basic Auth Password</csw:DisplayName>
<csw:Description>Password to access Private Key</csw:Description>
<csw:DefaultValue>
<csw:Absolute>PASSWORD</csw:Absolute>
</csw:DefaultValue>
</csw:PropertyDefinition>
</csw:PropertyDefinitionSet>
You then have these get/set methods at the bottom of the class I created.
public String gethttpBasicAuthUsername() {
return this._httpBasicAuthUsername;
public void sethttpBasicAuthUsername(String username) {
this._httpBasicAuthUsername = username;
public String gethttpBasicAuthPassword() {
return this._httpBasicAuthPassword;
public void sethttpBasicAuthPassword(String password) {
this._httpBasicAuthPassword = password;
Then I had this and the properties were available for use.
public class BasicAuthStep extends AbstractStep {
private String _httpBasicAuthUsername = null;
private String _httpBasicAuthPassword = null;

How can I call or reference custom action assembly in powershell script?

Hello
I have added some custom action in document library settings. Now I want to use this custom action properties using powershell for some bulk operations. So for this I want to call this custom action assembly and set a reference in PowerShell script and then
update custom action properties.
Please let me know how can I do this?
Avi

If you also want to automate this than there is a CodePlex action that'll possibly come in handy for you.
https://ilovesharepoint.codeplex.com/wikipage?title=Execute%20PowerShell%20Script%20Action&referringTitle=Workflow%20Actions%20for%20SharePoint%20Designer%202010
Steven Andrews
SharePoint Business Analyst: LiveNation Entertainment
Blog: baron72.wordpress.com
Twitter: Follow @backpackerd00d
My Wiki Articles:
CodePlex Corner Series
Please remember to mark your question as "answered" if this solves (or helps) your problem.

Why doesn't my Adobe Photoshop Elements 9 & Adobe Premiere Elements 9 work/install correctly on my new computer? Why do you reference customer service phone numbers that only try to sell you additional unrelated services? Why do you give out phone numb

Just post, answer, and correctly respond!

This is a user to user forum where experience users give up their time to try and help those with problems.
You will find that Adobe does not support old versions and so your only hope is to describe your problem here and someone will most likely be able to help. So far we have nothing to go on.
You might like to read this as to the information we might need.
FAQ: What information should I provide when posting, or What do you need to know to solve my issue?
Brian

Facing Problem in creation on Customer Master Record with reference

Dear SAP Experts,
I am making a New Customer master record with referenec to existing one. Account Group """ Stock Transfer - Depot""" do not use internal no assignment, we put external no to customer code. but when we enter the customer master with reference to existing one, system shows the error.....enter a no between A001 and Z999.
Customer Record Details-
Account Group - Stock Transfer Depot
Customer - 1101
Compnay Code- 1000
Sales Organisation - 1000
Distribution Channel -20
Division - 01
Reference:
Customer - 2001
Comapny Code - 2000
Sales Organisation - 2000
Distribution Channel - 20
Division - 01
Error: ENTER A NO BETWEEN A001 AND Z999
I m not getting why system showing this type of error, should i need to configure new customer code sumwhere in IMG if yes please let me know.
Lokking forward for your quick response on the same.
Regards
Parul Deshwal

Hi Parul Deshwal,
- The number range is created in XDN1.
- The number range is assigned to the account group "Stock Transfer - Depot" in SAP Customizing Implementation Guide>Financial Accounting>Accounts Receivable and Accounts Payable>Customer Accounts>Master Data>Preparations for Creating Customer Master Data>Assign Number Ranges to Customer Account Groups
Remember - If you are entering an external number it generally means the number is created in an external system and replicated to your system.
Help - Check what external number was used last by doing SE16 on table KNA1 and use the account group "Stock Transfer - Depot" as a selection parameter.
Best regards,
Glynn

FD32-''Customer's account number with credit limit reference''.

Hi all,
the customer is asking to allow changes in transaction FD32 in
field ''KNKK-KNKLI'' which is the ''Customer's account number with credit limit reference''.
I dont see possibility to allow the changes in this field......
Somebody could help me with this issue?
Thanks and best regards
Luis

Be careful when you are using credit reference customer as system will take the overall overdue items (both the customer and reference customer) into account during credit processing. If it is a functional requirement then only you should suggest this.
Regards,
GSL.

Not able to select sales area for reference BP in CRM system

Hi All
I am not able to select sales area data for the reference customer copied from r/3 to crm sysytem even through ORg. structure is properly maintain ( Object permitted in determination is ticked).
The field " Choose sale area is subpress/grey.
Please help me for the same.

Hi Kishore,
So you manage get into Sales Area Data, but when you
try to select Sales Organization you get nothing?
(click Sales Org combo but no selection appear)?
How about field Distribution Channel and Division?
I am afraid some of these fields still not properly
set/transported to CRM.
In R/3, this BP has maintained under same Sales Area
which mapped in CRM Org Model right ?
What is role in CRM when you open the BP?
Have you check if there is any error in middleware
when downloading BP data to CRM?
Cheers,
Gun.

Customer Master BAPI for PI interface

Hai Frds,
We are using the PI interface for taking Customer data from Legacy and creating in ECC. For this we are using BAPIs. We have some BAPIs for customer creation but all are for online creation only. Is there any BAPI for creating the customer through Interface.
I found one BAPI : /SAPNEA/SMAPI_CUSTOMER_CREATE.
But its creating the customer with reference customer only. Also there is no Reconciliation Account field which is mandatory for our req.

we have to send status(both immediate and batch) back to Legacy for each document posted in ECC. If i will use IDOC i have to use one INBOUND IDOC for getting data in to SAP and one OUTBOUND IDOC for sending status(which i have catch from some Ztable) to legacy . All this is Lengthy process to do. So, we planned to go for BAPIs which will catch status immediately.
So, Looking for BAPI for customer master.

Re ; reference Customer

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