Re: Satellite C870 - Questions regarding preinstalled Toshiba software

Hi..
im a new SATELLITE C870-1JV user
Or saw a review on a US website saying that all the preinstalled Toshiba software slows down the OS .
The site recommended a clean windows install to remove it all..
Anyone done this or recommend it?
Anyone like the installed software and recommend keeping it?
Thanks!!

> Anyone done this or recommend it?
Do you still want to use the advanced notebook features like function buttons?
If yes, dont remove the Toshiba function key software which controls the keys.
Do you still want to be notified about driver updates via Toshiba Tempro or Toshiba Service Station?
Then dont remove such software
But as far as I know there is also another, additional software installed on the notebook.
For example: TOSHIBA Places, TOSHIBA Eco Utility, TOSHIBA PC Health Monitor, etc
All these tools provide some additional features, its your decision if you want to use it or not.

Similar Messages

Satellite A660 /question about preinstalled recovery software

Toshiba Satellite A660 came with preinstalled Toshiba recovery software I just wana know if i delete windows will this backup have windows and all the software with it or im i only backing up the software installed and not the operating system.
thanks guys

Yes this back up will have windows plus software it came with. Make sure you make the DVDs thought before deleting windows. If you delete the MBR toshiba restore wont work unless you have the recovery DVDs.Better yet if you make a USB recovery backup.
If you have qestions you can ask.
if this answerr helps please click anwer or helped.

Satellite C870-196 - where to get software like Nero or WinDVD

Hello
I lost my software Satellite C870-196 (read dvd nero12, etc.).
Can we find or upload it somewhere?
I do not have a folder on my sheets containing the software.
thank you
Regards
+Message was edited: content has been translated+

Such 3rd party software is bundled and preinstalled on the Toshiba notebooks.
But since this is a 3rd party software, it cannot be downloaded from Toshiba driver page.
You can use it only in connection with Toshiba preinstalled system.
So in case you want to use this software you have to recover the notebook with the Toshiba recovery disk or HDD recovery.
In case you want to use fresh preinstalled system, you have to purchase such software separately.

Satellite A300 - Questions regarding second HDD bay

At the underside of the laptop there is an empty bay for a second internal hard disk.
It's at the bottom left side (the first internal hard disk exists on bottom right side) and the bay has a sata connector.
The plastic cover of the empty bay has extended columns so nothing (not even a hard disk) can be positioned inside.
Does anybody know :
-If the sata connector is working
-If I can connect a secondary internal hard drive that co-work with the primary one
-Where could I order the bracket for the secondary hard disk (i.e. the toshiba code)
-Where I could order a plastic cover without extended columns, bcz I don\t want to break them.
If my question is not clear, I can upload a picture.
Thank you in advance

Additional information (good news) after some testings:
I connected my primary HDD to the second SATA connector and worked fine. Actually it was recognized as HDD2 and everything worked fine. That means that the second SATA connector works fine and a second HDD can be connected.
The questions that remained answered are
-Where could I order the bracket for the secondary hard disk (i.e. the toshiba code)
-Where I could order a plastic cover without extended columns, bcz I don\t want to break them.
Thanks in advance

Problem using Toshiba Software Installer for Win 7 on Satellite L750-1MT

Hello!
I have problem using Toshiba Software Installer for Win 7 on Satellite L750-1MT (PSK30E-02T002B3) with no OS preinstalled.
I do the following:
1. Install Windows 7 x64, SP1.
2. Install LAN driver (device was not recognized by Windows 6) (downloaded from [http://se.computers.toshiba-europe.com/innovation/jsp/supportMyProduct.do?service=SE&LNG=26&userAction=S MP_RESULTS_PAGE&partNumber=PSK30E-02T002B3&serialNumber=&USER_ACTION=Serial%20number])
3. Install all Windows Updates from Microsoft
4. Run Toshiba Software Installer for Win 7 - it installs a couple of drivers and then asks to reboot.
Here is the log file for the first try (win7update.log):
Update started 12\28\2011 at 21:11
Installed TVALZ_O.INF
Installed IO & Memory Access Driver
driver_bluetooth_TC00241200A.exe /s /log /test has been installed with the result code of PASS
util_tvap_TC00215000H.exe /s /log /test /wait15 has been installed with the result code of PASS
Update completed at 21:29
After reboot I run it again and the result is:
Update started 12\28\2011 at 21:38
Toshiba Bluetooth stack has already been installed.
Toshiba Value Added Package has already been installed.
Update completed at 21:40
Any help is appreciated!
Thanks in advance!

You are right this notebook model was delivered without OS.
Win7 64bit is supported for this notebook model and all necessary drivers, tools and utilities are available on Toshiba download page.
What I can say is that all this stuff must be installed in right install order. I know it sounds stupid now but I recommend you to make clean OS again and continue installation following this installation order:
Win7 SP1
Intel Chipset SW Installation Utility 9.2.0.1015
TOSHIBA Supervisor Password Utility 4.8.6.0
TOSHIBA HW Setup Utility 4.8.6.0
TOSHIBA Bulletin Board V2.1.10
TOSHIBA ReelTime 1.7.17.0
Intel Management Engine Interface 7.0.2.1164
NVIDIA Display Driver 8.17.12.6669
Intel Rapid Storage Technology Driver 10.1.2.1004
TOSHIBA Value Added Package 1.5.4.64
USB3.0 Driver 2.0.32.0
NVIDIA HD Audio Driver 1.1.13.1
Conexant Audio Driver 8.51.1.0a
Intel Wireless LAN Driver 14.0.2.2.1.s64_wCAT
or
Atheros Wireless LAN Driver 9.2.0.206.0.s3264_wCAT
or
Realtek Wireless LAN Driver 2.00.0013
TOSHIBA Wireless LAN Indicator 1.0.3
Synaptics Touch Pad Driver 15.2.11.1
TOSHIBA Software Modem 2.2.97(SM2297ALS05)
Conexant Modem Driver 7.80.4.53
TOSHIBA HDD Protection 2.2.1.12
Atheros Bluetooth Filter Driver Package v1.0.7
Bluetooth Stack for Windows by Toshiba v8.00.04(T)
Atheros LAN Driver 1.0.0.46
Realtek Card Reader 1.0.0.12
TOSHIBA Sleep Utility 1.4.2.7
TOSHIBA Face Recognition V3.1.8
TOSHIBA eco Utility 1.2.25.64
Intel Proset 14.0.2.0.1.s64_wCAT
Intel Wireless Display 2.0.29T
TOSHIBA HDD_SSD Alert 3.1.64.7
TOSHIBA Service Station V2.1.52
TOSHIBA PC Health Monitor 1.7.4.64
ConfigFree 8.0.37
TOSHIBA Web Camera Application V2.0.0.19
TOSHIBA Network Device ID Registry Setting Tool 3.0.32.4-14_wMSI
TOSHIBA Media Controller 1.0.86.2
TOSHIBA Media Controller Plug-in 1.0.6.1
PatchFiles$$2 PCIIDEREG-1.2
PatchFiles$$3 TosVolRegulator_x64_1.1
It is very important to use right installation order.
Please post some feedback.

Question about compatible Satellite C870-15Z internal display

Hi,
Last month, my laptop screen broke for no clear reason.
Since I know that this isn't covered by the warranty and constitutes fall damage, I've been searching for a replacement screen.
Now the problem I've run across is that I don't seem to find replacement screens for my laptop model itself (C870-15Z), but I do find screens for e.g. a C870-11H.
Is this screen compatible with my laptop or do I need to search for one that is specifically made for my C870-15Z?
Regards,
Vic
Message was edited by: Vic Vandeweyer

Both notebooks Satellite C870-15Z PSC8EE and Satellite C870-11H PSC8AE were equipped with the same kind of display: 17.3" (HD+) 1600 x 900 backlight LED
Therefore I think you can take the display for Satellite c870-11H too.
Greetings

I have some questions regarding setting up a software RAID 0 on a Mac Pro

I have some questions regarding setting up a software RAID 0 on a Mac pro (early 2009).
These questions might seem stupid to many of you, but, as my last, in fact my one and only, computer before the Mac Pro was a IICX/4/80 running System 7.5, I am a complete novice regarding this particular matter.
A few days ago I installed a WD3000HLFS VelociRaptor 300GB in bay 1, and moved the original 640GB HD to bay 2. I now have 2 bootable internal drives, and currently I am using the VR300 as my startup disk. Instead of cloning from the original drive, I have reinstalled the Mac OS, and all my applications & software onto the VR300. Everything is backed up onto a WD SE II 2TB external drive, using Time Machine. The original 640GB has an eDrive partition, which was created some time ago using TechTool Pro 5.
The system will be used primarily for photo editing, digital imaging, and to produce colour prints up to A2 size. Some of the image files, from scanned imports of film negatives & transparencies, will be 40MB or larger. Next year I hope to buy a high resolution full frame digital SLR, which will also generate large files.
Currently I am using Apple's bundled iPhoto, Aperture 2, Photoshop Elements 8, Silverfast Ai, ColorMunki Photo, EZcolor and other applications/software. I will also be using Photoshop CS5, when it becomes available, and I will probably change over to Lightroom 3, which is currently in Beta, because I have had problems with Aperture, which, until recent upgrades (HD, RAM & graphics card) to my system, would not even load images for print. All I had was a blank preview page, and a constant, frozen "loading" message - the symbol underneath remained static, instead of revolving!
It is now possible to print images from within Aperture 2, but I am not happy with the colour fidelity, whereas it is possible to produce excellent, natural colour prints using its "minnow" sibling, iPhoto!
My intention is to buy another 3 VR300s to form a 4 drive Raid 0 array for optimum performance, and to store the original 640GB drive as an emergency bootable back-up. I would have ordered the additional VR300s already, but for the fact that there appears to have been a run on them, and currently they are out of stock at all, but the more expensive, UK resellers.
I should be most grateful to receive advice regarding the following questions:
QUESTION 1:
I have had a look at the RAID setting up facility in Disk Utility and it states: "To create a RAID set, drag disks or partitions into the list below".
If I install another 3 VR300s, can I drag all 4 of them into the "list below" box, without any risk of losing everything I have already installed on the existing VR300?
Or would I have to reinstall the OS, applications and software again?
I mention this, because one of the applications, Personal accountz, has a label on its CD wallet stating that the Licence Key can only be used once, and I have already used it when I installed it on the existing VR300.
QUESTION 2:
I understand that the failure of just one drive will result in all the data in a Raid 0 array being lost.
Does this mean that I would not be able to boot up from the 4 drive array in that scenario?
Even so, it would be worth the risk to gain the optimum performance provide by Raid 0 over the other RAID setup options, and, in addition to the SE II, I will probably back up all my image files onto a portable drive as an additional precaution.
QUESTION 3:
Is it possible to create an eDrive partition, using TechTool Pro 5, on the VR300 in bay !?
Or would this not be of any use anyway, in the event of a single drive failure?
QUESTION 4:
Would there be a significant increase in performance using a 4 x VR300 drive RAID 0 array, compared to only 2 or 3 drives?
QUESTION 5:
If I used a 3 x VR300 RAID 0 array, and installed either a cloned VR300 or the original 640GB HD in bay 4, and I left the Startup Disk in System Preferences unlocked, would the system boot up automatically from the 4th. drive in the event of a single drive failure in the 3 drive RAID 0 array which had been selected for startup?
Apologies if these seem stupid questions, but I am trying to determine the best option without foregoing optimum performance.

Well said.
Steps to set up RAID
Setting up a RAID array in Mac OS X is part of the installation process. This procedure assumes that you have already installed Mac OS 10.1 and the hard drive subsystem (two hard drives and a PCI controller card, for example) that RAID will be implemented on. Follow these steps:
1. Open Disk Utility (/Applications/Utilities).
2. When the disks appear in the pane on the left, select the disks you wish to be in the array and drag them to the disk panel.
3. Choose Stripe or Mirror from the RAID Scheme pop-up menu.
4. Name the RAID set.
5. Choose a volume format. The size of the array will be automatically determined based on what you selected.
6. Click Create.
Recovering from a hard drive failure on a mirrored array
1. Open Disk Utility in (/Applications/Utilities).
2. Click the RAID tab. If an issue has occurred, a dialog box will appear that describes it.
3. If an issue with the disk is indicated, click Rebuild.
4. If Rebuild does not work, shut down the computer and replace the damaged hard disk.
5. Repeat steps 1 and 2.
6. Drag the icon of the new disk on top of that of the removed disk.
7. Click Rebuild.
http://support.apple.com/kb/HT2559
Drive A + B = VOLUME ONE
Drive C + D = VOLUME TWO
What you put on those volumes is of course up to you and easy to do.
A system really only needs to be backed up "as needed" like before you add or update or install anything.
/Users can be backed up hourly, daily, weekly schedule
Media files as needed.
Things that hurt performance:
Page outs
Spotlight - disable this for boot drive and 'scratch'
SCRATCH: Temporary space; erased between projects and steps.
http://en.wikipedia.org/wiki/StandardRAIDlevels
(normally I'd link to Wikipedia but I can't load right now)
Disk drives are the slowest component, so tackling that has always made sense. Easy way to make a difference. More RAM only if it will be of value and used. Same with more/faster processors, or graphic card.
To help understand and configure your 2009 Nehalem Mac Pro:
http://arstechnica.com/apple/reviews/2009/04/266ghz-8-core-mac-pro-review.ars/1
http://macperformanceguide.com/
http://www.macgurus.com/guides/storageaccelguide.php
http://www.macintouch.com/readerreports/harddrives/index.html
http://macperformanceguide.com/OptimizingPhotoshop-Configuration.html
http://kb2.adobe.com/cps/404/kb404440.html

I have a question regarding my txt/alert tones. I recently updated my iPhone 5's software without first backing it up on iCloud or my computer (oops). After my phone finished updating, i lost the new ringtones and txt/alert tones i had bought.

I have a question regarding my txt/alert tones. I recently updated my iPhone 5's software without first backing it up on iCloud or my computer (oops). After my phone finished updating, i lost the new ringtones and txt/alert tones i had bought. I connected my iPhone to my computer and sync'd it hoping that it could download my purchases from the itunes store and then put them back on to my phone but no such luck. When i look at my iphone on my computer and look at tones, they do not show up at all. However, if i click on the "On This iPhone" tab and click on "Tones" the deleted ringtones and altert tones show up...they are just grey'd out and have a dotted circle to the left of them. I also tried to go to the iTunes store on my phone and redownload them and it tells me that i have already purchased this ringtone and asks me if i want to buy it again. I press Cancel. I know when i do that with music it would usually let me redownload the song without buying it again but it wont let me with the ringtones...so how do i get them back? any help would be greatly appreicated

Greetings,
I've never seen this issue, and I handle many iPads, of all versions. WiFi issues are generally local to the WiFi router - they are not all of the same quality, range, immunity to interference, etc. You have distance, building construction, and the biggie - interference.
At home, I use Apple routers, and have no issues with any of my WiFi enabled devices, computers, mobile devices, etc - even the lowly PeeCees. I have locations where I have Juniper Networks, as well as Aruba, and a few Netgears - all of them work as they should.
The cheaper routers, Linksys, D-Link, Seimens home units, and many other no name devices have caused issues of various kinds, and even connectivity.
I have no idea what Starbucks uses, but I always have a good connection, and I go there nearly every morning and get some work done, as well as play.
You could try changing channels, 2.4 to 5 Gigs, changing locations of the router. I have had to do all of these at one time or another over the many years that I have been a Network Engineer.
Good Luck - Cheers,
M.

I got a question regarding running iOs and Windows using virtual software.

Greetings!
I got a question regarding running iOs and Windows using virtual software. I recently bought a monitor so I can display Windows on it and run both OS at the same time.Now,I'm using BootCamp. I downloaded VirtualBox for "tranferring" Windows on it. Since I'm a new iOs user , what do I need to do in order to make work?
Do I need to un-install Windows from BootCamp,install VirtualBox and then install them again?
Any information would be appreciate it!

That should work to use OS X, you can run MS Windows using Virtual Box and use a seperate display for the Virtual Box window. That way you can run OS X and MS Windows simultaneously. However remember Virtual Box is freeware and not a commercial application like Parallels or VMWare Fusion and may not have the features of a commercial application. Support for Windows run in any virtualization application (Virtual Box, Parallels or Fusion) is not generally done on this forum as they are not OS X related. To get help on those apps you usually will need to go to their forums.
Remember IOS will not run on either OS X or MS Windows, it only works on IOS devices.
Good luck with your installation.

Several Questions Regarding Educational Versions of Software

Alright, I have several questions regarding eduational software from Adobe. I will be attending school in the near future (now I am not enrolled in any type of school) and I notice that Adobe has huge discounts on 'educational software'.
What exactly is the difference between the 'retail' version of a program and an educational version? Do you need some sort of student ID to activate an educational version, or proof that you're in school, or anything special like that? I've noticed people selling unopened educational versions on eBay and from what I hear there are no differences between the software, but this makes me wonder... why the price difference?
Also, I plan on buying another Mac in the near future - probably for school. My second questions is - with this software (educational), can I put the programs on both my Desktop and my Laptop, or will they only work registered to one person on one computer? I've heard from people that serial numbers can only be activated so many times.
Final question. My hard drive recently crashed, and I lost a good bit of stuff and had to re-install everything. If this would happen again, can I re-install all of the Adobe programs to a new hard drive? Or am I going to encounter the whole 'serial numbers can only be activated so many times' thing?
Okay. I think that about does it. Any input would be great. Thanks.
-Mike

In terms of contents, there is normally no real difference between the retail and educational/student editions. There may be some extra fonts or clipart in the retail version, but this varies from release to release and from product to product.
You must qualify to purchase an educational/student version. Such qualifications are listed on Adobe's website. Normally you must provide proof of such qualification to whoever sells such software licenses to you. You cannot buy now on the basis that you will be a student in the future. You must have the student status at the time of the purchase.
Unlike retail versions, educational/student versions of Adobe software are not transferable. Sales of such "unopened" software on eBay should be regarded with suspicion. Authorized Adobe resellers do not offer software sales on eBay. The software is either stolen, used (but repackaged), or pirated.
Most Adobe software, including the Creative Suite software, may be simultaneously activated on up to two computers owned and used by only one individual. The second computer is typically a mobile computer if the first computer is a home computer for students. For retail, typically the first computer is one's office computer and the second computer is a mobile or home computer. The computers are not to be running the software simultaneously. And no, two students can't share a single copy on two separate computers.
The software may be activated and deactivated but after 20 or so such cycles, you will need to call Adobe and explain what's going on to obtain any additional such cycles. If you are activated on two systems and a disk drive or computer blows out and you need to reinstall the software without having had the ability to deactivate on the blown system, Adobe's activation support group will normally grant you an extra activation, assuming that you don't have a record of abusing the priviledge (such as claiming your disk drive crashes once a month!).
- Dov

Satellite A110 Upgrade - Xpress 200M problem, lost Toshiba software

I own Toshiba Satellite A110-110. After using this laptop for a two years with pre-installed system, CPU and RAM I have decided to upgrade it. So, I change Celeron M410 for a Core Duo T2450, 60 GB HDD for a 250 GB HDD and 512 MB RAM for a 2 GB RAM and Windows XP HE for a Vista Business.
Installation of all parts and software went fine. Then, I downloaded and installed drivers for Vista. So what is wrong you might ask?
An ATI Xpress 200M, which could get from RAM up to 256 MB for graphic on Windows XP, now, with Vista, this graphic card in control panel displays only 128 MB obtained (shared) memory. What is more, there is no option to change settings and have that old 256 MB. Maybe someone knows the solution?
As the second main problem after upgrading my personal system is total lost of all Toshiba utilities like Connectivity Doctor, Wireless LAN search (transparent oval radar hide on the right side of screen with other options), SRS WOW Sound panel and other which were in based configuration.
Vista doesn't display anything though I put to the system some of it. If anyone can help to solve this problem and has knowledge where I can get that kind of software please give me a tip, and write what kind of idea you are able to share.
Thank you for any help!!!
chinar

Thanks Homer for your answer. I went to link which you have send me. Once again I downloaded all drivers for A110 with Vista from Toshiba Support Website. When I have started installing those drivers, during the process, some of drivers couldn't be installed because of lack of appropriate software. As I stated in first post, I don't have any pre-installed Toshiba software which were included to A110 at the beginning (with XP, manufacturer configuration). Drivers and software offered by Toshiba via its website contain rather updates than basic and full software which can be downloaded and installed on any Toshiba laptop. So, here we go again to the beginning. Moreover, even if some of software were installed succesfully I still can't use Connectivity tool (that oval radar for searching available wireless intenet), I can't see and set SRS Wow sound panel beacuse there is no any set window to do this. Well, maybe they are not compatible with Vista and there is no possibility to see and use them like before (with XP). What do you think about it?
chinar
http://eu.computers.toshiba-europe.com/cgi-bin/ToshibaCSG/jsp/SUPPORTSECTION/discontinuedProductPage.do?service=EU&BV_UseBVCook ie=yes&PRODUCT_ID=117726
Please see: Bundled software

Satellite C870-1H2 and virtualisation support

Hello,
I am (was about to) buy a Toshiba Satellite C870-1H2 (from amazon.co.uk).
The specs look ideal for me, but at the last moment I thought to check whether the VT-x extensions are supported.
I know that the CPU supports the extensions (as detailed here: [http://ark.intel.com/products/71465/]), but I also know that the extensions are often not enabled (or there is no BIOS option to enable them).
The phrase 'Virtualisation Technology' (which is present on some other specification pages) is clearly missing from the laptop specs here: [http://www.toshiba.co.uk/discontinued-products/satellite-c870-1h2/].
I've seen comments that suggest the Satellite *Pro* series usually provides virtualisation support, but it still seems to be missing from the specifications of many current Pro models.
I'm not sure why the C870 would not support VT-x when we know its hardware does, but the specs suggest that is the case. On other hand, I haven't found any references to people complaining about the absence of VT-x support.
So my question is, does the Satellite C870-1H2 actually support VT-x, or not?
(and if not, since it requires just a tiny piece of BIOS code, why not?)
Thanks

Thanks for your reply, however:
I know that +VT support depends always on the CPU built in the notebook+.
It doesn't (historically at least) depend +only+ on that.
I'm seeking clarification because there are (or there have been in the past) computers where the CPU supports virtualisation, but the computer itself does not - because virtualisation may need to be enabled by the BIOS, but the BIOS neither enables it by default, nor provides a configuration option to do so.
I certainly seen references to this problem regarding Toshiba laptops (and others).
So what I hope you're saying is that any current Toshiba laptop with a suitable CPU *will have whatever other support is necessary to support virtualisation*. Is that correct?

After upgrading to Windows 7, Toshiba software lost

At upgrading to Windows 7 with Toshiba supplied disk, I assumed it will supply all Toshiba supplied software with new machine will be reinstalled, but I think I was wrong. I cannot find the software to use my Satellite U500-t5302 features of webcamera, etc. (1)
I worked with Japanese companies in the past a lot of projects and found Japanese people just cannot describe well about their own equipment how to use in their manual for the end users.
I'd like to suggest US Toshiba engineers to go over the original English manual line by line and improve it as a users guide. That what I did when I sold a Japanese machine to a US customer almost rewriting the manuals.
I have a Toshiba DVD VCR unit and its manual is similar and it is very frustrating to find how to use and problem solution going through its manual. I have a Yamaha amplifier that has the same problem of hard figure out how to find solution how to use the amp.
I know why. The engineer who writes the original manual cannot explain properly and its translator of the manual translates literally from the bad original. That's why!
I searched User's Guide which is almost useless as a guide. I spent a few hours to find in this support site where I can retrieve the software all over the places in Toshiba site in vain.
I made a backup set before doing this upgrade to Win7, but it consists of 6 disks and I don't know how I retrieve only Toshiba software or my necessary files (2)
So I reinstalled some software I need to use right away one by one. Do I need to do this? (3)
Please help on questions (1), (2), and (3).

The WIndows 7 upgrade disk is just that. All it contains is Windows 7. If you perform an in place upgrade using the Toshiba Upgrade Assistant it will update any of the existing software that require it to work with Windows 7. If you perform a CLEAN install you would need to use Toshiba Software Installer to install the bulk of the drivers etc., but some would need to be manually installed from the Apps and Drivers disk(s) from the Recovery Disk Set. When you created them you were prompted to label each of them so you would know which ones are which. Normally the Apps and Drivers disk(s) is the last 1 or 2 disks from the set. Drivers and Utilities can also be downloaded from the Product Support Link at the top of this page although some of the Appsare not available for download.
The Toshiba Software Installer and Toshiba Upgrade Assistant can be downloaded from the Product Support Link at the top of this page.
They also have several WIndows 7 upgrade guides for your model available at that same site that you might want to refer to.
And I had absolutely NO problems understanding how to use the Upgrade Disk or understanding and comprehending the contents of the User's Guides for Toshiba models.
If you don't post your COMPLETE model number it's very difficult to assist you. Please try to post in complete sentences with punctuation, capitals, and correct spelling. Toshiba does NOT provide any direct support in these forums. All support is User to User in their spare time.

Re: Weird noise coming through USB using Audio Mixer on Satellite C870-1EX

Hello!
So, my sister has Satellite C870-1EX and she's using new Audio Mixer with intergrated sound card that sends sound through USB cable to the computer (computer recognizes it as external sound card/device). This is the device: http://alesis.com/multimix8usbfx .
Few weeks ago she started noticing a very weird noise, sort of high-pitched hissing noise, like very fast electronic beeping. Something similar to what good old internet modems did when they were connecting to the phone line, just not that loud and a bit faster.
Firstly, obviously, we tested every single setting on the Audio Mixer.
Then, we got new USB cable and swapped it.
After that we also took down the whole equipment, checked all cables, untangle them if needed, swapped power source, checked different recording software, even tried some other USB recording devices etc etc.
None of that helped. Drivers are all there as well.
Here's the catch. I used the same equipment with same settings on my computer and ... no hissing noise at all. The thing is, any setting we tried, that hissing noise stays the same, nothing changes.
Even if you pre-apply some sound FX that should either boost or reduce any kind of noise in the signal that is sent to the USB port of the computer, that hissing noise stays the same.
What worries me is that something is wrong with the hardware of my sister's laptop.
The noise does not appear if we use, for example, microphone that uses 3,5mm jack or laptop's built-in mic while recording stuff in the same recording session with same software and similar settings (considering some must be different due to different input).
However, the noise appears if we use any external USB recording device on any of her ports.
Windows on her laptop were reinstalled some time ago (now she's on Windows 7), but the problem appeared few weeks later.
As I said before, drivers are all there and up-to-date as well.
So, I'm hoping one of you will come up with a (simple) software sollution ... and hopefully we won't need to take her computer back to the shop.
However, as far as it seems now, the latest is more likely to happen.
Please, tell me I'm wrong :)
Thanks!

Hi
A friend of mine has had an similar issue using an DJ Controller : Traktor Kontrol S4
It was not a noise but he noticed some stutter and audio drop-outs.
The problem was the background processes which were running while using the controller.
In order to solve this it was needed to disable all possible devices in device manager like WLan, LAN, Bluetooth, etc
Additionally he had to disable the Antivirus software and firewall which was running in the background.
I dont know if it helps you but I think its worth a try
One further idea: try to reduce the CPU performance. This can be done in Win 7 power management.
How to handle the power managment features of Windows 7
http://aps2.toshiba-tro.de/kb0/HTD12017W0001R01.htm
The option Processor power management contain the option called Maximum processor state
Here you can set it to 90%-80%

Weird noise coming through USB using Audio Mixer on Satellite C870-1EX

Hello!
So, my sister has Satellite C870-1EX and she's using new Audio Mixer with intergrated sound card that sends sound through USB cable to the computer (computer recognizes it as external sound card/device). This is the device: http://alesis.com/multimix8usbfx .
Few weeks ago she started noticing a very weird noise (listen to the file attached bellow, I'm talking about that very annoying hissing noise). Firstly, obviously, we tested every single setting on the Audio Mixer. Then, we got new USB cable and swapped it. After that we also took down the whole equipment, checked all cables, untangle them if needed, swapped power source, checked different recording software etc etc. None of that helped. Here's the catch. I used the same equipment with same settings on my computer and ... no hissing noise at all.
Drivers are all there as well.
What worries me is that something is wrong with the hardware of my sister's laptop. The noise does not appear if we use microphone that uses 3,5mm jack or laptop's built-in mic.
Windows on her laptop were reinstalled some time ago (now she's on Windows 7), but the problem appeared few weeks later.
So, I'm hoping one of you will come up with a (simple) software sollution ... and hopefully we won't need to take her computer back to the shop. However, as far as it seems now, the latest is more likely to happen. Please, tell me I'm wrong
Thanks!
Attachments:
Track 1_002.zip ‏999 KB

That doesn't appear to be a US model, and this is the forums for Toshiba USA. You may want to contact Toshiba in your region. If it's a European model, you could check the Toshiba Europe forums.
- Peter

Re: Satellite C870 - Questions regarding preinstalled Toshiba software

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