Re: Signed up for Premium -- Now I'm confused

I had an old skype account but forgot the details and created a new account and funded it for premium services but I can no longer sign in to that new funded account due to a password problem of some kind that I can not seem to fix! I would like to have just one account and combine the funding into one account and use the premium service--how can I transfer my funding to my original account and delete the new account once the credits are transferred?

Hey ! Welcome to the Spotify Community!
Have you tried the steps outlined HERE?
If you have and things still aren't working out, stop by here again and I'll be glad to troubleshoot with you further!
Hope I was helpful!

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Tracks / Album not available after sign up for Premium?!

Yesterday while listening to some album, the ads finally got me crazy so I signed up for premium - and there is the 30 days trial at first so I signed it up with my credit card. And it recognize my location at Malaysia.I download the whole album for offline listening and everything went pretty smooth until somewhere half an hour later... the whole album become not available. Sometime the error just say not availble (for no reason) and now it say not available in my country... Whatttt....? But I had been playing that for so long time and now you telling me it's not available at my country AFTER I signed up for premium?! Is this a joke / trolling / bug or what?I don't dare to download anymore tracks just in case they all become like this!

Hi sonywillrobyou, Sorry to hear about this. You have already been dealing with the right support. Please wait for a feedback from them. Thanks, Hailey

How can i sign up for hbo now with out ipad

how can i sign up for hbo now with out ipad

You need an Apple TV or iOS device. See this link. http://www.apple.com/appletv/hbo-now/

I want to go ahead and pay for premium now and skip 30 trial

I don't want the 30 trial, I want to go ahead and pay for premium now. How can I do it?

MikeyB wrote:
Hi @southside1000! Welcome to the Spotify Community, :). I hope you have an awesome time here! I'm so ecstatic to hear you're interested in subscribing to Spotify Premium! Just head on over to this page and you can put in your payment details. Your subscription should start immediately after confirmation of received payment, :). Wish you the best and a happy new year! I have a month and a half left of premium, if i buy the 3 month 0.99 cent deal will it add
on to that month and a half or just give me 3 months?

Verizon Reps incorrectly led us to sign up for edge, now unable to use more everything plan

I have a family of 5, 3 people on one account and 2 of us each with our own accounts. We have all been loyal customers for 5+ years. With the data pricing changes and new plan options being rolled out, we decided we wanted to take advantage of the More Everything Plan. We also wanted to use Edge plans to upgrade our devices while getting the most cost effective discounts to make the plan work for everything. The main key to the plan is you pay ~$25 a month for your edge phone but your monthly line cost per phone drops from $40 to $15. This main all of our bills more economical.
Sounds great right? So we are in the store, we go through all the options and the rep edges up all of our phones and tells us to call next billing cycle during the week (not open on weekends) the "Transfer of account liability" line to then combine everything into our 10GB shared data plan on one account.
So we all left happy with our new phones and the 2 of us on our own accounts called the "Transfer of account liability" line when our next billing cycle began. We were then told YOU CAN NOT TRANSFER AN ACCOUNT WITH AN EDGE AGREEMENT
Wow...completely misled by the reps in the store. Now we are all stuck with double sized bills that would make no sense for us to ever sign up for on our own. The store has said this issue has been raised up to corporate since it was fully their fault but it has been over a month now and they still say they have no answer for us. THIS NEEDS TO BE RESOLVED.
The only option they suggested is maybe we could pay off our edge agreement in full (~$600 each) and then do the transfer. But the one question they can't even answer in this scenario is will we still receive the $40 ---> $15 discount on the monthly line cost for having an edge plan phone. If not, this would not make any sense and we would still be paying double what we signed up for.
This issue needs to be resolved ASAP as we have already paid multiple months since this started of exta high bills. I used to speak highly of Verizon but this has changed my mind completely. I'm coming to this forum as a last means of help as no other person in store or on the phone has been able to help.
Thanks

How To: Direct Message and ArnettH_VZW

Signed up for Premium 7 day trial but cannot find a way of cancelling Subs

Hi, I signed up for the 7 day premium trial, it never asked for any payment details. When I go into my account it says its activated and that the pre-paid premium will end of the 08/08. Will this automatically stop or will I start to be charged ?? If so where are my bank details held as I havent provided any and I dont have the option to Manage my Subs to cancel it ? Shelley

Hiya:
If you stored any of your bank details with soptify, they will be shown at spotify.com when you log in.
By the sounds of it I doubt you were charged.
What I can confirm is that if you're on iOS (iPhone, iPad) and when you signed up for the trial you had to enter your apple ID password, you will be charged through Apple. The reson why I'm saying this is that I see a lot of people on the community who don't know this.
~Joe
jjj
EDIT - didn't see 's post, don't mind me.

I signed up for premium on my laptop but my phone shows free

I signed up for the 3 month premium trial on my laptop macbook . But my gs6 edge is still showing a free account. I tried everything and this is getting frustrating.

Hey ! Welcome to the Spotify Community!
Have you tried the steps outlined HERE?
If you have and things still aren't working out, stop by here again and I'll be glad to troubleshoot with you further!
Hope I was helpful!

Can i get my old mobile me email name if i sign up for iCloud now

can i get me old mobile me email name if i sign up for iCloud now

Try signing in in System Preferences (or Settings)>iCloud with your MobileMe address. It's possible that you may be able to open an iCloud account using it, though as it's now several years since MobileMe closed this situation doesn't arise often and I don't know whether you will now be able to do this. When you enable Mail you should get both your @me.com address and also an @icloud.com address with the same prefix.

Trying to sign up for Premium Subscriptioni

Hello Support Network,
I could use some help here. The Skype Premium Subscription is advertised to be 50% off for a 12 month subscription. I'd like to purchase that subscription, but when I click "buy now" it takes me to the payment options, and the 50% discount is not included in the price.
What can I do to get this right?
Thanks,

Some discounts depend on your country, users outside US and Canada are currently offered 25% discount on 12months subscription: http://www.skype.com/intl/en/prices/premium/
You can check with customer service regarding what kind of discount you are offered: https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Can't sign up for play now

Everytime I enter in my phone number it tells me Invalid phone number. Please try again and remember the country code.
When I select Canada as my country it says Example: +1613123456789
I enter in my phone number with +1 then my city area code then the 7-digt number so including the +1 its 11 numbers. However, the example has it as a 13 digit.
I tried, +1613 then my 10 digit number. As well as, +1613 then my 7 digit number.
Either I clearly cannot see what my area code is or it just wont let me.

I'm sorry to hear. I suggest that you contact you local support team to see if there might be any disturbances to the registration in your region.
http://www.sonyericsson.com/cws/corporate/common/contact/phonelist
- Community Manager Sony Xperia Support Forum
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Didn't sign up for premium but am being charged

I dont know if this is the place to post this but I am being charged for a spotify student subscription even though all my accounts still say free and i have no subscriptions. how do i fix this? i only want free i never gave anyone my card details to charge for spotify.

Hey there , welcome to the community!
If you get in touch with the payments team through the online contact form, they can make sure none of your cards are charged again. If you receive an automated e-mail directing you back to the community, just reply to it and you will be connected with an agent! :)

My account is set for premium and won't let me cancel subscription. Doesn't give me any options

I'm signed up for premium and they will charge me on 8-2. It doesn't give me an option to cancel my subscription on the app or online. Please help

Welcome to the Spotify Community, I'm sure we can sort out what's happening here.
First of all, did you sign up for a 7 day trial? If so you wouldn't have had to put in any card details. Your subscription will expire in a few days and you'll revert to a Free account (with no charge).
If however you remember putting your credit card details into the Spotify website, then you may have two accounts. Check your email inboxes for a confirmation email from Spotify to determine which one's linked to your Premium account.
Finally, how much are you charged each month? If you signed up via iTunes by paying within the app you will be charged 12.99 rather than 9.99. Please cancel that payment via Apple.

Charged for premium student

I was trying to sign up for premium for students but didn't have my ID so I decided to quit. I was still charged $4.99, and it doesn't even show up as me having premium. How do I fix this?

Hello teresa, to re-enroll for the student discount you do need to cancel your current premium subscription, and then re-enroll into the student discount program. The student pricing will then take effect next month.
The double charge you encured, was it placed at the exact same time? If that's the case, then one of those charges is a holding charge, and will clear once payment is processed. If you have two charges on the same day, then you most likely clicked the subscribe button twice, and bought two months of premium. You can confirm this by seeing when your card will be charged again on your subscription page. If the charges were on two seperate days, then you most likely have a second account, and will need to get in touch with support. Note that if you receive an automated email directing you to the community and/or help boards, make sure you reply directly to that email (even if it is from a no reply address) and support will get back to you as soon as possible.
Hope this helps!

Signing up for BT Premium Mail

Okay, I know there has been chat about this, but does anyone know how to actually do it?
I left BT BB about 18 months ago. Tried repeatedly to sign up for BT Premium Mail. Always failed. No clues as to how to make it work.
Now, my BT Yahoo email account still works... I have been signing in via PAYG (well, I haven't as that doesn't seem to work nowadays ... but let's not go there right now).
The error I get is always :
... after I click on the 'sign up' page
So, from page: http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=27277
Click on the 'Get Premium Mail' == https://register.btinternet.com/cgi-bin/registernow?version=ie5&ex=1&product_type=PMR
And then you get the above screen. Always. For over 18 months. I've tried this in various browsers ... all give same response.
Can anyone suggest how to resolve this issue. I've raised this before, but no-one from BT seems capable of answering this very basic question.
Anyone?
Solved!
Go to Solution.

This should help
Moving from BT e-mail to Premium Mail - by forum member alcook101
Following moving from BT Broadband to another supplier I wanted to keep my btinternet email addresss.
Having just wasted a lot of time trying to get this sorted out, this how I got it sorted out.
THE FOLLOWING DOES NOT WORK:
1) The BT website options do not work. The web page is not set up for chrome. When using internet explorer it just came up with "problem with account" when I tried to log in.
2) Ringing 0800-633-5335 - option 3 - the operator (David) did not really know what he was doing and I got nowhere. In the usual BT way was very polite and the same time completely unhelpful.
THE FOLLOWING WORKED:
In the end I rang 0800-633-5335 option 2. I got through to someone called "Sid".
He eventually took my mobile number and rang through to another department to "downgrade" my email. This is a requirement of BT before upgrading to BT Premium email.
Sid rang me back and said it was all sorted and that the charge was £ 1.54 per month. Therefore my emails and the email address would be preserved.
He said there was a fault with the system in which a password change would be asked for. He said to ignore this - for this situation password change is not required.
Sid then said that billing would be separate and could not be included on a BT bill. Therefore bank details were required.
This didn't sound too good, however I didn't have much choice.
When logging into my email I then got this message:
Service Change
Thank you for changing services.
With this service change, you will be receiving the following level of service:
PRODUCT LEVEL OF SERVICE
Mailbox Storage Unlimited primary, Unlimited sub
Photo Storage Unlimited
Number of Sub Accounts
10
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

I just got the iphone 4 and my husband already had on. we share an itunes account and i signed up for i cloud and now ALL of my husbands contacts are on my phone ... so I started to delete them (because i thought it would just be off my phone) and he cal

i just got the iphone 4 and my husband already had on. we share an itunes account and i signed up for i cloud and now ALL of my husbands contacts are on my phone ... so I started to delete them (because i thought it would just be off my phone) and he called screaming ..." please stop deleting ... they are coming off my phone!" so two things ... how can i get the contacts back ( i got up to j) AND is there a way to get them off just my phone

Unfortunately there's no way to get back the contacts you deleted unless he backed them up somewhere else. He'll just have to recreate them. This happened because you are both syncing contacts with a shared iCloud account. When you do this, the synced data is merged and any actions you take on one phone (such as deleting contacts) is also reflected on the other. To fix this you both need to have separate iCloud accounts (you can continue to share the same Apple ID for purchasing from the iTunes and app stores). To do this, on your phone go to Settings>iCloud and turn all data that is syncing with iCloud (contacts, calendars, etc.) to Off. When prompted choose to keep the data on the iPhone. After everything is turned off, scroll to the bottom and tap Delete Account. (This will only delete the account from this phone, not from iCloud. The other phone will not be effected by this.) Next, set up a new iCloud account on your phone using a different Apple ID and turn iCloud data syncing for contacts, etc. back to On. When prompted, choose Merge. This will upload your data to your new account. At this point you will have two different iCloud accounts, one for each phone, with identical data on them.
You will then have to go to icloud.com on your computer and sign into each iCloud account separately and manually delete the unwanted data (such as deleting the your husband's contacts from your account, and vice versa). These changes will be reflected on each phone. When finished you will have individual iCloud accounts with just your own data on them.

Re: Signed up for Premium -- Now I'm confused

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