Re: Upgraded to Infinity - Still no BT Sports chan...

Sorry if this is a thread hijack but my query is similar - I have been subscribing to BTSport HD and have this showing as part of my package (I previously viewed this through Sky). I have a new Infinity contract with the TV Entertainment package but am unable to view any BTSport - HD or otherwise. When I try to 'buy' the BTSport HD upgrade/bolt-on the website tells me I am already subscribed. It's as if the BT TV setup/Youview box is failing to register my pre-existing BTSport HD subscription?

You will need to contact BT to change, exact thing has happened to me.
Try this link
https://bt.custhelp.com/app/contact#h=eyJzdGVwMCI6ImNvbnRhY3RJdGVtTGluazU2MjciLCJzdGVwSWR4IjoxLCJzdG...
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Similar Messages

Very much regret upgrading to Infinity!

We were plagued by calls from the company BT use to sell Infinity for over a year, often receiving 2 calls per week! We were quite happy with standard broadband which was fast enough for our BB needs and didn't want to incur any additional monthly cost.
Then we received a letter from BT stating that we could upgrade to Infinity at no extra cost, keep our existing discount and our contract term would remain the same. When I called to clarify the terms & conditions I was told that when our existing term ended I could call to arrange a new discount package if I signed up for another 12 mths so we went ahead.
I called the Customer Options Team today as the existing term and Line Rental Saver has now ended, only to be told that as they are unable to discount Infinity the best they could offer me was a reduction of £2 p/m or alternatively I could keep the existing discount if I downgraded back to standard BB!!!
Ho hum, off to search the BB comparison site!

I've had that letter as well. I phoned up twice before Christmas. Both times I was told I qualified for the offer, but they couldn't actually make an appointment then, and I should phone back a few days later.
In the end, I lost interest and gave up. I'm not sure I want the upgrade anyway - my master socket is in completely the wrong place.
I'm still stuck on ADSLMax. I'll wait till March when my contract runs out, and if my line hasn't been upgraded to ADSL2+ by then, I will threaten to switch to another supplier who will give me a faster speed.

Want to upgrade to infinity option 2 but sales hav...

Trying to upgrade to infinity option 2 and like another used tried the online way first that failed.
Called sales on 0800 800 900 and explained this.
Operator was helpful but thought this to be a tricky upgrade thought they may have call me back then thought they could do it while on the call. 10 mins later said that they would call me me back, still waiting
I am halfway through my current 24 month contract which is
BB TV Phone for £18 / month + £5 for anytime phone calls total £23.80
Line rental saver
I want to to infinity option 2 unlimited BB and maybe a speed increase !
Can you help

have you tryed and calling on 150 on the bt line make sure your bt line phone number is the same as the BB chack on mybt then if that needs changeing do that frist then speed upgrade

Openreach cable problems since upgrading to Infini...

I have had daily, multiple disconnects practically every day since upgrading to Infinity at the end of November 2013. The issue has been escalated to a proactive team in Newcastle.
There is a cable issue which needs replacing. The job has been booked in at least twice and Openreach apparently told Newcastle it was being changed last week. It wasn't and it still hasn't been done.
Is there anything I can do to get them to do this work? And is this something the Ombudsman should get involved with?
And, technically, how come I have been getting this wretched issue every day bar a handful of days, since the end of November 2013???!!
Obviously not at all happy.
artist-writer-author
www.euphrosenelabon.com

Just got call from Openreach. Something about a rope being installed and the cable being changed tomorrow. I hope.
Still, they did have the courtesy to call me and keep me informed so obviously not as miffed. Just praying this problem is resolved though as it's driving me nuts. Okay, nuttier
artist-writer-author
www.euphrosenelabon.com

I have recently moved all of my files to a larger external hard drive, but when I am reminder of an itunes upgrade it's still attempting to go to the old drive. How can I change the settings so it automatically goes to my new hard drive?

I have recently moved all of my files to a larger external hard drive, but when I am reminder of an itunes upgrade it's still attempting to go to the old drive. How can I change the settings so it automatically goes to my new hard drive?

lisacooney wrote:
I have recently moved all of my files to a larger external hard drive
How did you move these files?

HT1688 My iphone 3GS is showing no service your network is restriced you can choose a different network in settings ive tried a restore and upgrading software/downgrading still no fix just no service searching...

My iphone 3GS is showing no service your network is restriced you can choose a different network in settings ive tried a restore and upgrading software/downgrading still no fix just no service searching...
I have no idea why this has happend ive been using the phone for 2years bought it on pay as you go and now all of a sudden its stating the above error i have never come across this problem before and currently im using 3GS and Iphone 4S

Sounds like it's been blacklisted.
Even if it hasn't, downgrading voids any warranty and forfeits all rights to support. You hacked your phone. You can't get help here.

I have upgraded to Infinity 2 but speed is capped!

I have been with BT Infinity for 20 months and very happy with the service. Gaming, surfing the net with super speeds with no problems at all.
So as a result of this excellent service I have been provided, I decided to renew my contract and upgrade to 'Infinity 2'.
I upgraded on 31 May 2012 but as of yet, I have not see any difference in speeds, infant I have done several speeds tests which show my line has been capped. I am sure it takes around 10 days for the upgrade to complete where I will experience high and low speeds until my broadband line is stable. My question is: How can they measure how much more my line can take if it has already shown it is capable or more yet it has now been capped to a lower number.
Below I have posted speed test results of before and after the upgrade using: http://speedtester.bt.com/.
Speeds tests before the upgrade on 31 May 2012:
Speedtest taken: 28.4.2011
Download 33025 (capped at 35738):
Upload 8188 (capped at 10000):
Speedtest taken: 28.4.2011
Download 33027 (capped at 36635):
Upload 7926 (capped at 10000):
Speedtest taken: 24.5.2012
Download 36000 (capped at 38720):
Upload 6500 (capped at 10000):
Speedtest taken: 30.5.2012
Download 36.29 (capped at 38.72):
Upload 7.11 (capped at 10):
Speeds tests after the upgrade on 31 May 2012:
Speedtest taken: 1.6.2012
Download 40.93 (capped at 43.55):
Upload 6.56 (capped at 20):
Speedtest taken: 3.6.2012
Download 36.01 (capped at 38.3):
Upload 6.14 (capped at 20):
What I cant understand is that on 1.6.2012 the screenshot above shows my line achieved a Download of 40.93 yet I see todat that my line is now capped at 38.3! My question is how on earth can the BT testers see if my line can take more if they have capped it to 38.3! In logic tearms and for the fact I am paying for more, I just don't understand why that have capped it at all. As seen in pics above the uploads have never been capped, why the downloads when we are paying for more.
Thank you for your time

I was thinking more on the lines of a week, DLM won't magically increase your profiles over night, it could be a week or so at least and considering you've only just upgraded it would be worth leave.
However, if you want some help contact the mods: https://bt.custhelp.com/app/contact_email/c/4951
It takes up to 3 days to get a response from them either by email or phone.
I can't say for sure, but for the moment they may or may not entertain you as from Dean's post on the Infinity board he suggests you leave your line stabilise for 10 days.
In my honest opinion, i would leave it unti the 10 days are up from when your upgrade went through, just to be sure and on the safe side.
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HT5037 I installed the iphoto library upgrader and iphoto still will not open

I installed the iphoto library upgrader and iphoto still will not open. can anyone solve this?

Option 1
Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Repair Database. If that doesn't help, then try again, this time using Rebuild Database.
If that fails:
Option 2
Download iPhoto Library Manager and use its rebuild function. (In early versions of Library Manager it's the File -> Rebuild command. In later versions it's under the Library menu.)
This will create an entirely new library. It will then copy (or try to) your photos and all the associated metadata and versions to this new Library, and arrange it as close as it can to what you had in the damaged Library. It does this based on information it finds in the iPhoto sharing mechanism - but that means that things not shared won't be there, so no slideshows, books or calendars, for instance - but it should get all your events, albums and keywords, faces and places back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one.
Regards
TD

Upgrade to Infinity, transferring Hub line tel num...

Help! I turn to the BT community out of desperation, and would love to know what to do next! I wish to upgrade to Infinity, and have a hub 2.0 with a standard bt telephone plugged into the hub using the internet line (with a number that is different from my landline number). I understand that when I upgrade to the Infinity Hub, I lose the option of a hub phone or line, but I wish to retain the number - either to replace the existing landline number, or to take out a second landline, using this number. BT have said 4 different things -   1. No, not possible (BT sales centre) or                                                                                                                                        2. Definitely can retain the number, just can't guarantee on the day it might not happen (BT Sales centre, again),
3. Yes, absolutely possible either by transferring Braodband into this number, or adding a second landline(BT Technical Help desk)     4 No (from BTcustomer service)
Does anyone know the truth? oor have experience of this situation? Any help desperately appreciated - thank you

Help! I turn to the BT community out of desperation, and would love to know what to do next! I wish to upgrade to Infinity, and have a hub 2.0 with a standard bt telephone plugged into the hub using the internet line (with a number that is different from my landline number). I understand that when I upgrade to the Infinity Hub, I lose the option of a hub phone or line, but I wish to retain the number - either to replace the existing landline number, or to take out a second landline, using this number. BT have said 4 different things -   1. No, not possible (BT sales centre) or                                                                                                                                        2. Definitely can retain the number, just can't guarantee on the day it might not happen (BT Sales centre, again),
3. Yes, absolutely possible either by transferring Braodband into this number, or adding a second landline(BT Technical Help desk)     4 No (from BTcustomer service)
Does anyone know the truth? oor have experience of this situation? Any help desperately appreciated - thank you

Lose discount if upgrade to infinity?

if you upgrade to infinity do you lose any broadband discount you have accumilated? also if upgrade to infinity 2 76mb and the speed doesnt reach that of infinty 1 38mb can you downgrade to infinity 1 package?

Existing customers get a better deal than new customers when they renew - i know i did and others have posted likewise
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If I Upgrade to Infinity will I lose my current di...

A wee question for you knowlegeable lads and lassies if that's OK.
I joined BT in December on a 'six months free' discounted package for Unlimited Broadband. The exchange in my village has now been upgraded to fibre which I would like to get however if I am unsure if I would lose the remaining couple of months of my discount.
Is it likely that I would lose my discounts upgrading now?

I managed to keep my discount!
The Options Team let me do a (minor) upgrade from Infinity 1 (with 20Gb limit) to Infinity 1 Extra (with 40Gb limit and increased upload speed) while keeping the balance of my 6 months discount! Double the limit was really worthwhile as 20Gb was almost unusable!
Of course there were no extra costs to BT in the upgrade I did - which is likely to be the difference!

Upgrading to Infinity

Hi,
I'm a current BT Broadband customer and interested in upgrading to Infinity. I am in an area that accepts it, so I should be good. I'm just a bit suprised that BT haven't been in touch. Virgin Media send me literature about twice a month for special deals.
The web site directs me to how to purchase a new installation, but I would like to upgrade and I would hope BT would take into account that I have been a loyal customer for 25 years to sweeten the deal.
Anyone know how I go about this and avoid speaking to an Indian Call Centre.
Many thanks .

Infinitechris wrote:
Try calling BT Infinity sales on 0800 731 9527 both time I called them they were knowledgeable and helpful. The two agents I spoke to they had Geordie accents.
Thats not how Hindi is spelt
If any post helps tick the star box on the left
Just cause Im paranoid dont mean they are not out to get me

No dial tone/infinity still works

Monday afternoon we had a phone call on the line to let use know the Sky engineer was on his way to fit a new HD box, we then had a storm hit for around and hour. At 5pm we went to make a call and our cordless phones (fitted to diy extension) had no dial tone. We then went and put the phone base station in to the master socket that has the new infinity faceplate on it. Plugged into the bottom slot and no dial tone We then went out and purchased a £10 corded phone and plugged into the slot on the master socket, no dial tone and no power being supplied to the hand set to operate memory functions/lights etc etc Strange thing is Infinity still works fine.
Called up to log an engineer visit and told that if the fault is found with my wiring it will cost £130 :/ am I right in thinking that everything coming into the house and terminating at the master socket is BT's responsibility ? and the fact that I have had 2 phones hard wired into the master socket as evident that it is the socket or cab thats at fault?
Just want to check this as every email/phone conversation/text message, keeps saying it will cost me £130 if no fault found or with my wiring.
Solved!
Go to Solution.

I swirched from ANOTher provider to BT on 11 may. The engineer was great and had all the correct details. Later that day teh phone went off.
SInce then (now May 13) I have contact BT around 8 times. They keep saying things like 'your account isn't active'. or 'the number isn't associated with the account' and even garuanteed the phone woudl be working by 12 May.
Evertyime I phone the help line or do live chat contact they find a reason not to be able to solve the problem. BT continually finds a way to blame it on SKY - the other provider.
The difficulty for me is that BT told me there would NOT be a any problem when I placed the order. They were happy enough to take my order, but unhappy enough NOT TO SOLVE the PROBLEM.
It seems to me that there is a competence issue here for BT. Either thay gave me false information whan they sold me the product, or they simply lack the competence to take responsibility for a problem they told me woudl not occur.
I am now the one who has to slove the problem BT garuanteed me would not be a problem. If they had told me it was a problem at the beginning I could have done somethign about it.
I think other people have had similar experiences and this is clearly a case of sharp pratice and unfair competition on the part of ANOTHER provider, but on the other hand BT shoudl be resolving this problem

I have bought the Revel Premium upgrade but it still tells me I have not signed up

I paid to upgrade to Revel Premium but when I try to upload pictures it tells me I am over my limit and need to upgrade to Premium. So I have tried to resign up and it tells me I have already signed up. What have I got to do to make this take effect?

I did this upgrade some time ago and it is still giving me the same message as of this moment.
Glenn Carter
From: peter-b [email protected]
Sent: Wednesday, November 13, 2013 1:40 PM
To: Carter, Glenn
Subject: Re: I have bought the Revel Premium upgrade but it still tells me I have not signed up I have bought the Revel Premium upgrade but it still tells me I have not signed up
Re: I have bought the Revel Premium upgrade but it still tells me I have not signed up
created by peter-b<http://forums.adobe.com/people/peter-b> in Revel - View the full discussion<http://forums.adobe.com/message/5839349#5839349

Just upgraded to Infinity and I have some issues w...

My old adsl line had a download of 4.5 Mbits/s and upload of 0.5.
Infinity installed on the 24/12/14 on plan 17A. Speed went up to 5.5 Mbits/s down and 1.1 up.
I called BT who arranged for the "dslam" (not sure if I have that right) to be reset so I would be recallabrated by the exchange software. No difference in speed.
When I booked the upgrade my speed was indicated as 13 Mbits/s to 9.
My line attenuation is 36db my snr is 6 and I am roughly 1.1 miles from the cabinet.
Im using a BT Business Hub 5 plugged directly into the master socket Mk3. Ethernet is wired and the speed is from the BT hub software connection information.
I logged a call for an engineer to visit. They came today. They found a fault in that the cable between the outside box and the bt socket showed a fault. They replaced the cable and socket and did everything they could except check the near by pole and the connections in the road, on another pole. Thre first pole has high voltage wires and so would need blue ladders and another engineer. The pole in the road had been smashed into and would require a hoist in order to inspect the connections.
My calculations are that If it were perfect I should get 20 Mbits/s download. 13 would be nice. Am I right in thinking 5.5 is far too low and there is still a fault that need fixing?

If you are over a mile from the cabinet I think you would be lucky to get 13Mbps never mind more than that. See graph for speed over distance. Infinity is VDSL2
Can you run this checker and post back a screen shot of the results
http://www.dslchecker.bt.com/adsl/adslchecker.welcome
and use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.
http://speedtest.btwholesale.com/
As you will probably have a Homehub 5 can you also post the stats from 1-12 by logging onto the homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/

Re: Upgraded to Infinity - Still no BT Sports chan...

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