Reader XI - Forms crash

I am the Software Support Specialist for a library system. I have 2 librarians who have reported that when they are typing in a form it often just locks up. They might be typing, going from one field to the next, saving. One of the women has this happen on 2 different computers that she uses. When this happens, this appears in the eventviewer.
Log Name: Application
Source: Application Error
Date: 8/11/2014 8:17:19 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer: LSCCATH178.jeffco-lib.org
Description:
Faulting application name: AcroRd32.exe, version: 11.0.6.70, time stamp: 0x52b528e2
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000004b
Faulting process id: 0xcf0
Faulting application start time: 0x01cfb56ec1a9f751
Faulting application path: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AcroRd32.exe
Faulting module path: unknown
This could happen several times in an hour. Two of the computers are running 11.0.03 and one has 11.0.06. They are both running Reader outside of a browser. One one tried Reader, Edit, Preferences, Security Enhanced, and unchecking Enable enhanced security. I checked to see that Protected mode was turned off.
Does anyone have any suggestions?

I uninstalled reader 11.0.03. I downloaded the latest installer which is 11.0.8.4 (AdbeRdr11008_en_US). It was an .exe but I used WINRAR to extract the files to use the .msi to install. I ran the installation successfully but Control Panel | Programs shows that it is version 11.0.0.0 and I don’t see within the program if a 11.08 is shown there.
So did version 11.0.08 get installed?
Thanks.

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Message was edited by:
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