Really disappointed with the answerable from Apple
Hi Imobl
What is the meaning of " you may even be getting a new one
rather than a refurbished one - but there is no way for you to tell which
it is. " ? This answers definitely misleads the customers of making them feel that they could get a new one but 99.99% absolutely not.
Another unacceptable answer from you is "Not a bad deal for a used iPad. " what is that mean? I pay the price of a brand new iPad just for six months then a quality problem accursed that Apple can fix it now i was told that i have to accept a replacement of a refurbished because that is the policy of Apple. Does that policy protect Apple rather than their customers?
Really disappointed with the service and irresponsible answer of such a big company like Apple , better think of another brand name in the future.
First this is a technical base forum and we are users just like your self here. With that said your post is agaisnt the terms and use you just agreed to. if you have feed back for apple go to apple.com/feedback. Thank you
Similar Messages
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The screen on my iPhone turned into an xray like display. With the assistance from Apple Support, I Upgraded the software version. But still did not resolved the issue.
Probably a setting. Look at the manual.
iPhone User Guide (For iOS 4.2 and 4.3 Software) -
Really disappointed with the Macbook pro
Hi all,
I purchased a Macbook pro in the middle of January 2011 with some inheritance money. I went for the cheapest one - was going to go for the white macbook like my partner but thought it would be worth the extra money to upgrade to the pro. It was the first time i had made the move from PC to Mac, but was fairly familiar with the systems having owned an ipod touch for a while and my partner also having a macbook.
4 months on...and i have to say I am really really disappointed with my Macbook pro and certainly not worth over £1000 i paid for it. This is mainly because:
i find that after a while of watching movies (15 - 20 mins), the video starts to "stutter" and the mouse jumps when i try to move it. I thought this was only the case on flash-based websites (like Youtube - although there is no problem on my partners basic macbook) so installed click2flash. I have since come to realise that it also happens whilst watching DVDs etc. I also thought it may be when the battery is low, but it happens even when it is plugged in. I cant understand how it happens on mine but not my partners even though my Pro is supposed to be a high spec (isnt it???)
I use Garageband and often record myself by mic input over the top of backing tracks that i import into the program. I have to record with no effects on my voice to begin with whatsoever , nor the backing track, and have to minimise the garageband window to the dock as when it is open and scrolling, i get the "Part of the project was not played. This project has too many tracks, effects, or notes to be played in real-time." error.
The other day, i noticed my macbook pro would not burn CD-Rs (both music Cds and MP3s) and later realised that i could burn anything up to 6 or so tracks (about 20-25 minutes worth of audio). After trawling the forums, trying slower burn speeds, different brands of CD-R and lens cleaning cds (which froze in my macbook) I still have a faulty disc drive. I have now discovered that the end tracks of some audio cds i have will not play so is obviously something wrong with the drive.
I'm very frustrated and can't help but wonder if maybe i should have just got a £500 windows laptop instead!
Any help and feedback would be much appreciated. Are Apple Support good at dealing with stuff like this? Am i best calling and discussing over the phone or taking it in to a Genius bar? I have also ran all the latest software updates.
Thanks!
Tom
PS - my hardware overview is as follows:
Hardware Overview:
Model Name: MacBook Pro
Model Identifier: MacBookPro7,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.4 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 3 MB
Memory: 4 GB
Bus Speed: 1.07 GHz
Boot ROM Version: MBP71.0039.B0B
SMC Version (system): 1.62f6
Serial Number (system): W8***M
Hardware UUID: A6DAE6B2-A0CB-56E4-974E-7352CAFCD40C
Sudden Motion Sensor:
State: Enabled
NVIDIA GeForce 320M:
Chipset Model: NVIDIA GeForce 320M
Type: GPU
Bus: PCI
VRAM (Total): 256 MB
Vendor: NVIDIA (0x10de)
Device ID: 0x08a0
Revision ID: 0x00a2
ROM Revision: 3533
Displays:
Color LCD:
Resolution: 1280 x 800
Pixel Depth: 32-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Built-In: Yes
Display Connector:
Status: No Display Connected
HARD DRIVE: TOSHIBA MK2555GSXF:
Capacity: 250.06 GB (250,059,350,016 bytes)
Model: TOSHIBA MK2555GSXF
Revision: FH405B
Serial Number: Y0***T
Native Command Queuing: Yes
Queue Depth: 32
Removable Media: No
Detachable Drive: No
BSD Name: disk0
Rotational Rate: 5400
Medium Type: Rotational
Partition Map Type: GPT (GUID Partition Table)
S.M.A.R.T. status: Verified
Volumes:
Capacity: 209.7 MB (209,715,200 bytes)
Writable: Yes
BSD Name: disk0s1
Macintosh HD:
Capacity: 249.72 GB (249,715,376,128 bytes)
Available: 200.11 GB (200,105,803,776 bytes)
Writable: Yes
File System: Journaled HFS+
BSD Name: disk0s2
Mount Point: /
DISC DRIVE: MATSHITADVD-R UJ-898:
Model: MATSHITADVD-R UJ-898
Revision: HC10
Serial Number: UK***B
Native Command Queuing: No
Detachable Drive: No
Power Off: Yes
Async Notification: No
<Edited by Host>>the video starts to "stutter" and the mouse jumps when i try to move it.
That's the fault of the video format you are viewing. It probably caches itself to the hard disk, and the sudden motion sensor gets triggered by the hard drive, if you give it any innertia. You could create a RAM Disk with any of a number of solutions you can Google.
And DVD drives don't like being bounced around. See what I have to say about CD failure below too. Anything can cause a disc to get unbalanced, and not play back right. I would not attempt to play DVDs while the machine is in motion, as you can damage the DVD drive of any machine that is.
Garageband has its own forum here: https://discussions.apple.com/community/ilife/garageband where someone can tell you if there is a setting you missed to improve the recordings.
CD Burning is a menace throughout the industry because a lot of media is not very high quality. See my FAQ*:
http://www.macmaps.com/cdrfailure.html -
I don't get SMS messages with the code from Apple with two factor authentication
As soon as Apple enabled two factor authentication in Mexico, I activated the feature. For some time everything worked well. When iOS 8 was launched, I started updating my devices. I was able to update an iPad Air as well as my iPhone 5 (which is the device used for verification). However, when I tried to update my iPad mini, I couldn't. I stopped receiving SMS messages from Apple with the code for verification. Now I am stuck with an iPad mini that I cannot use with my Apple ID and I cannot use iCloud on my brand new iPhone 6 (anticipating the problem, I backed up my iPhone 5 with iTunes and I am up and running, but with no iTunes match and no iCloud backup).
I have spent time on the phone with Apple support, who promised to return my call with a solution, but they never called back.
Just a final note. I do not have the recovery key. I trusted Apple and never thought I would need it. The fact is I still think it is Apple's problem because the SMS messages should get to my phone, and they don't. I do not really care losing my iCloud Backups or my photos (I have them all backed up elsewhere) but I don't want to lose my e-mail address (a .mac domain) nor my purchases.I sent a message to that person. He replied, but I didn't get anything. To make it even more puzzling, I asked him to cc to my wife and she got his message. Then I asked her to forward it to me, and again I didn't get anything. Next, I found an old message from that guy and forwarded it to myself. Same effect - the message disappears, although the "sent" folder has a copy!
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I recently purchased refurbished Apple TV to save few bucks, but I spend more than what I saved on refurbished one. I would suggest every one not to buy any refurbished product from Apple online store. The remote which come along with the unit is not working at all. I changed couple of batteries as I thought initially that the batteries may not be working but no success at all. I saved $14 on refurbished unit, but in total I have spend $10 to fix the issue but still it hasn't been fixed yet. I have taken an appointment for yesterday at Toronto Eaton center Apple store and again it will cost me atleast $25 again ($15 for parking and $10 for gas as I have to drive from Hamilton).
Does any one else have the same issue like this?Amol Soni wrote:
As I said, I tried everything what the manual says, but hard luck. I have taken an appointment for today, lets see what happens.
Also there is no activity on unit when I use the remote. The unit is stuck on the first page itself where we have to choose the language. The unit seems to be fine to me but the real problem is remote does'nt have activity. The IR is not responding while pressing any of the button.
Good luck with your appointment.
Not much consolation but even new products can have issues and might need a trip to a store to return/replace.
The reason i asked about the LED on the AppleTV is that occasionally it thinks it's paired with a specific remote and ignores others - the unpair keypress I described is quick and free.
AC -
Really Disappointed with the Customer Care Services
Hi,
I had purchased a new Lenovo laptop G500(S) on 8.Nov.2013.
Just after 10 days it stopped working and didn’t start at all with or without battery.
I thought it’s a charging problem, so called customer care and they sent a technician for diagnosing the issue.
He gave a report and mentioned to replace the adapter, I got the new adapter within 3 days but the problem was still there.
Surprisingly, I did not get any call after delivery of adapter from Lenovo whether the issue is resolved or not L.
Finally I called the customer care again and explained everything, they concluded that they are sending new motherboard.
I requested them to replace the laptop itself as it’s not even a month and if there is a problem in motherboard that means the laptop is defective.
They gave me a new number saying that they don’t handle such requests and I have to call lencare.
I called at new number, my call was kept on hold for almost an hour and suddenly the phone got disconnected.
I also use another laptop of different brand and it happens with them too, but in such cases they arrange a call back for me if their customer executives are so busy.
Surprisingly, I waited for 2 days an didn’t get any call back from Lenovo.
I tried lencare number again and again but same thing happened that they put me on hold for 1 hour and phone got disconnected.
Finally I called the earlier customer care number, and they gave the same reply that your laptop will be replace without any problem but we can’t take this request.
This time they gave me an email address [email protected], but again no reply from them even after sending the reminder email.
Let me know if you can help.First this is a technical base forum and we are users just like your self here. With that said your post is agaisnt the terms and use you just agreed to. if you have feed back for apple go to apple.com/feedback. Thank you
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Since purchasing my Mac 18 months ago I have had recurring problems which I am unable to have resolved.
(1) My computer keeps crashing,
(2) files are unavailable on my time machine backup.
(3) From the start there were tens of thousands of items on the computer, (not mine)
(4) constantly running out of space
(5) When I delete those original files they keep coming back
(6) I've never had an satisfactory answer to any query
(7) I'm beginning to think I've been sold a recycled computer
How can I go about getting some genuine help
This is stressing me outThe new iOS 8.1 will be released on October 16 (today).
Update all your iOS devices and most of your problems will probably be resolved.
Good luck. -
My Iphone4 Home button sometimes work nicely and sometimes it stop working. India Apple care says they cant give me even paid support because i bought phone from Australia. i don't know what to do. i m disappointed with the product and service support
When you buy an iPhone in the U.S. it's locked to that country with the carrier you bought it for.
If you bought the device unlocked in the U.S. it's unlocked, you can use it on any carrier. Even one's outside the country.
If you want to do a repair on a device you bought in the U.S. and your using it in another country, you must send it back to the U.S. Why? That's where you bought it from.
AppleCare Protection Plans and AppleCare Limited Warranties are registered to your hardware.
Your hardware is your iPhone.
Wherever hardware that was bought then that's the country it was designed to be used in and that's where it was manufactured.
Apple is very localized - if you call U.S. tech support, you'll speak to somone in your country.
So, what does all this mean?
In order to do a repair, you need to send it back to the country you got it from.
And we're all customers like you. We understand that you're upset, but Apple isn't gonna bend the rules to one individual.
Policy is policy. Get over it. -
Hi apple team.. Am really disappointed by the performance of iOS7.. First of all the UI is soo cartoonish as a high school students have designed it.. Secondly after upgrading my phone started to lag badly.. All my frnds r facing same problm.. Plz release a fix for this or let me knw how to downgrade to iOS6 i was very happy with that.. Even while typing this msg the keyboard is lagging badly.. Plz help..
Sorry, Apple has no approved method to downgrade the version of iOS on your iDevice. You can voice your displeasure with the iOS by leaving feedback at the appropriate subsection from the link below.
http://www.apple.com/feedback/ -
I've been watching the forums for a while now, and I know about the box shortage, but I'm afraid there are still some things that confuse me. It's been almost three weeks since I submitted a request for the first gen nano replacement program. Has anyone else been waiting this long? I admit, it's really frustrating to just have to wait with no word from Apple about when we can expect to recieve boxes.
I was also wondering if there's been any sort of answer on what the mailed-in nanos are being replaced with. Brand new first gen nanos, new nanos of a different generation, refurbished nanos (first gen or otherwise)? Maybe I've been looking in the wrong places, but I haven't seen a definitive answer. Has anyone completed the whole replacement program who can answer this?
Thanks for all the help! I was so excited when I first got the email telling me about this replacement program, but it's difficult when everything seems so vague.I was also wondering if there's been any sort of answer on what the mailed-in nanos are being replaced with.
Call the replacement program (phone# is listed) & ask them. -
Is there a way that i can downgrade my iOS 7.1 on my iPhone 4 to iOS 6xx? battery life not good, and performance isn't better than iOS 6.. Please apple i am really disappointed with iOS 7 on my iPhone 4, it can runs great on iPhone above 4 such as 5/5s/etc.. iPhone 4 just good with iOS 6...
No.
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I want to develop a software with AirPaly service for business things. How can I get the permission from Apple?
This one is used in Windows laptop, and I want it support AirPlay service, but Apple doesn't publish the AirPlay protocol.
Many thanks.Create a developer account, then access he developers forums and see if you can find the information that way
The other option would be to simply contact Apple directly. -
Five days ago I received an anonymous email with the subject:
Your Apple ID was just used to buy full album Elton John £12.99.Your receipt No.37930343160405752
The content started: Content-Transfer-Encoding: base64 From:(my email address) followed by a very,very,very long stream of gobbledygook. There is no record of it in my i-tunes purchases or my credit card statement but that might only be because I have not updated my credit card details. Should I be worried that my account has been compromised? Does anyone know how I can get through to the right section of Apple to deal with this - all the emails I get say no-reply so I don't have an email address to contact them on.
I would be most grateful if anyone could help me with this.
Thanks in advance
WalwalIt's a phishing attempt to try and get your account and payment details - forward it to Apple : [email protected] , and then delete it
Phishing emails : Identifying fraudulent "phishing" email - Apple Support
Genuine emails : Identifying legitimate emails from the iTunes Store - Apple Support -
I am soooo disappointed with the apple customer service at the local store in Tampa......every time they give u an appointment and make people wait for hours......there was some cosmetic problems with the screen of my Mac book pro....they replaced it but the computer would not turn on....and btw when I went to pick up my computer the representative handover my computer to another guy without checking his id who was there to pick up his phone.......then I had to take it back second time this time they messed up my iWork...I took it back but they couldn't retrieve my history of purchase of iWork...and then when I installed the iWork at home...none of the applications is working.... .I will have to take is back fourth time.....I loved apple products but may be not anymore.......
Other than what Shotist007's remarks (which solves nothing) your experience is not common. First I would speak to the store manager to get things rectified for you. If that doesn't work out then I would contact AppleCare and speak to a customer service representative and complain via that venue.
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HHola I update my Apple TV and I am frozen screen with the photo of Apple TV and iTunes symbol and a cable connected from one to another device, it happens and how to fix it Apple TV
Welcome to the Apple Community.
If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:
Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
Connect the micro USB cable to the Apple TV and to your computer.
Reconnect the power cable (only for Apple TV 3)
Open iTunes.
Select your Apple TV in the Devices list, and then click Restore.
(You may already have a micro USB cable if you have a camera or other digital device)
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