Really ticked off:

I got a used Samsung SCH-U750 phone in the spring, I upgraded to unlimited data -- as the phone REQUIRES a data plan.  This phone was just a place-holder until an Android phone I liked came out.  Now that the Nexus is available, I went to the Verizon store to upgrade to it (I am upgrade eligible) and was told that I could not keep my unlimited data plan if I upgraded to the Nexus.
THAT IS BATE-AND-SWITCH, no one told me that and it was not in the fine print when I purchased the plan ... which I have hardly used because the internet is so cludgy on my present phone.
I should be grand-fathered in under the old unlimited data plan, which incidentally does cost me $30 a month.
What's the deal Verizon -- need those like us who are being ripped off going to have to file (another) class action suit?
Geesh.
Have you run into this?

I didn't sign up for one of these particular plans, but I believe you're totally justified to be annoyed about it. I've had my share of deceptive practices from this company recently myself.
I did call several Verizon reps about this kind of scenario back in the early Summer and I got mixed responses all over the place - "the unlimited data would carry over, or it wouldn't, and it would with this phone, but not that one, but I don't know, did you want the iPhone" and so on, and so forth. I got one line of service on unlimited data then, but I still don't know what will happen if I change devices... no one could answer me then, anyway.
The answers I got from the "source" (Verizon reps) were less consistent than the info and rumors that I saw posted on random internet boards, although the rumors turned out to be more accurate.
You shouldn't have a problem with your case. In my mind, unlimited data = unlimited data, but I've learned otherwise at this point. Odds are you will deal with reps who pretend they don't understand your problem until you go away.
You have my sympathies, but I'm afraid that's all you'll get. Submit or cancel and move on. This company seems to be determined to grind the public trust into dust recently.

Similar Messages

  • Really ticked off with BT wasting customer's time ...

    It's the last bit of the post which I am even more ticked off about, today BT WASTED even more of my time for no reason. 
    Here's the background though, and the reason for asking (again) for my call back.
    During last year our area (Pembroke Dock, Pembrokeshire) had had some significant problems and throughput was dire.  This seems to have been put right during October and 6 Mb/s is now available to me (even though I am only about 500 yards from the exchange - still not what it should be is it, but it's acceptable.)
    Whilst I was actually on the 'phone complaining of poor throughput during September (often less than 0.5 Mb/s) and asking when normal service could be restored I was actually disconnected from the BB service whilst there were engineers at the exchange.  This had happened a few times and I expected reconnection within a few hours.  
    It didn't happen.
    I was then told over the next three weeks the problem was mine (which I knew it wasn't), that it was my line, my equipment, my modem, my computer and anything else they could think up during many calls which lasted much longer than they should have.
    I had been running diagnostics locally, had put on a brand new modem, changed the filter again (I have loads of new filters it saves dusting), used my laptop, brought in ALL my neighbours kit (including the hub) and excluded all of my equipment and faults potentially at "my end"
    Still BT refused to take ownership of this problem and the disconnection problem continued until a level 2 called Devashish and his manager Abishek took ownership of the problem, listened and looked at the diagnostics and had the problem fixed within 10 minutes of calling.  All credit and many thanks to them both, particularly Devashish.
    I have logs of calls which total more than 20 hours talking to BT about this problem, diagnostics which were run over and over and over also taking many hours plus the time shifting kit from place to place in order to eliminate BT's accusations that the problems we at my end.
    All completely unnecessary.
    I subsequntly asked on four separate occasions for this matter to be addressed and each time I was told I would receive a call back - it hasn't happened. 
    Today, I contacted the complaints department on the live chat utility - I was on there for 45 minutes asking politely for the operator to contact the manager in question and get my call back.  I did not want to go through the whole unnecessary saga again with a new BT person.
    Here is the transcript with the operators name changed, her name is Melanie.  I do not think I should embarrass her by putting in the full name.  I have also changed my full name to reflect just Hilary the customer.
    So - another 45 minutes+ of my life wasted on something this simple.  Thank you BT (not)
    Along with all the other customers with problems with BT that are not of their own making, I send a thumbs down and boo.  It simply is not right, fair or ethical to do this to customers who have no other option but use BT.

    I thought I'd post an update here, as a month has gone past since my original post.
    Sean and I have become pen-pals, fallen in love and eloped with the children and the dog.  
    (Well we haven't in fact, but we have exchanged 25 emails and for folk without any other agenda apart from getting a call back people could well talk about us lol.  This is the internet, after all....... )
    To be honest most of those mails are just half liners from me saying "still no call" with a time stamp from me and Sean trying his best to raise someone, anyone, to get this matter dealt with.
    Sean kindly accessed my file, found the person in question for call number 5 and he sent an email to them.  
    I finally did get a call (asking all over again about the throughput problems and no connection issues in September until late-ish October) on the 22nd last month from "a manager" who wasn't the original one and she's called Esther.  I am not sure but I think Sean sent several emails about this for me to get me this call back number 5, which should have happened on the 3rd Last month.  
    Just in case anyone is wondering what happened with call-backs 1, 2, 3 and 4 promised from November until the date of me using the chat thing on the 3rd January - it's anyone's guess.  
    To get one or two baddies is acceptable I suppose, but am I now on 5 and it still hasn't happened.  Or is this now number 6?  It's all too confusing :-)
    All credit to Sean for trying though.
    I wonder how many customers of BT broadband left in January.  Can anyone get hold of the statistics?
    Talk Talk and Sky are talking record numbers of joiners 
    BT are now advertising they don't "slow you down", but they do and they do it on purpose.  I am receiving less maximum throughput/second now than I did in 2005.  I used to get 8 mb/s all day and night and of course no limits then with AOL.   My home hasn't moved any further from the exchange and now I have a stable service from BT since October, my max. throughput/sec doesn't get any better than 6.3 mb/s - I only went back to BT as a provider in January because of promises made to me about better throughput.
    Me and the user group and the Thinkbroadband stats all know that 2012 wasn't exactly a record year for BT broadband stats locally.  How many calls were made to BT for that year from the Pembroke exchange?  Can anyone get hold of those stats?
    I don't know what else to say except to thank Sean for all his efforts.
    Will post an update when I know something, anything.

  • I have an iphone4 that i updated to io7 how do i do the spp store agreement on it ? I am really ticked off now ready to go to the android or something

    I have an iphone4 that i updated to io7 ( Which ***** by the way ) How do i sign the stupid app store agreement ?

    There is no "Agree" on the bottom. Only a email part that does not work

  • HT201413 can't remember passwords, can't get emails to get password reset... getting really ticked off... day 2 of no buying music...

    I have asked for two days for a email for my password so I can log in to make purchases for Daughters new iPod that she got as a gift... no email is ever sent... I need my password!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    This is a User to User technical support Forum... you are Not addressing Apple here.
    shaunafromboise wrote:
    I have asked for two days for a email for my password ...
    How did you make this request...?

  • Grating buzzing sound fan dying??? oh and im really ticked off!!!!!!!!!!

    my macbook 1st gen is making some horrible fan grating rruuurrrururrruurrrruruurr sound main vibration under keys 6 7
    the fact that apple released a piece of junk such as this is shocking i have had many factory defective issues with the machine from the power outing heatsink to a dodgy airport which caused a total crash/panic a dead battery and a power adapter melt itself!!.
    <Edited by Moderator>

    Try booting up from your install DVD 1 by holding down the 'd' key to boot into the 'AHT' Apple Hardware Test see if you get any error codes

  • STARTING TO GET REALLY TICKED OFF

    Ok well it seems that alot of the time when i connect my new 3rd gen nano that Widowns and Itunes will accept it but then it will say the battery is completly charged and will stop charing even when its not even half charged. Whats going on?

    Hello trout27,
    First, I’m terribly sorry if we caused any confusion or further frustration for you by moving your post to the Customer Service boards. We wanted to ensure your post was acknowledged as quickly as possible as your frustration is very clear. The events you’ve described in regards to your recent visit to our Boynton Beach Best Buy location are quite concerning. I completely understand the daily need for a phone, and personally feel disconnected when I don’t have mine. To be without my phone due to someone else’s actions would be equally as frustrating to me, and I sincerely apologize if this is what occurred during your visit.
    While Samsung may have their own representatives in our stores, I feel that we, as Best Buy, should still be taking matters like this seriously, especially if our customers have been wronged in any way. Looking into your recent contacts to us, I do see that just yesterday you spoke with an agent who reached out to a Samsung Marketing Representative in the area, who stated they would be investigating this further. If you’ve heard anything since that conversation, please let me know.
    With that said, I’m going to partner with you to explore what options are available as far as a resolution here. While it sounds like Samsung has been contacted, I’m also going to reach out to the leadership team at the store. Considering we’re approaching a 3-day Holiday weekend, it is quite possible that my research may carry-over until Monday. I do apologize in advance for any inconvenience that may cause.
    As I previously stated, if you’ve heard back or have received a resolution here, please let us know! Otherwise, I’ll respond accordingly when I have more information. I sincerely thank you for bringing your concerns to us here on the forums.
    Best regards,
    Brian|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

  • WHY DOES ADOBE FORCE FEED ME GOOGLE CHROME WHEN I UPDATE FLASH? IT REALLY TICKS ME OFF!

    WHY DOES ADOBE FORCE FEED ME GOOGLE CHROME WHEN I UPDATE FLASH? IT REALLY TICKS ME OFF!

    It doesn't.  How did you update - via website?

  • I'm ticked off with Blackberry​!

    I had to buy a new phone in June less than a month before I was due an upgrade.  Oh well, that isn't what I'm ticked off about.  I decided to get a Blackberry 8360 because Blackberry was supposed to be the best.  I've really liked it up until now.  I decided to get the insurance just in case.  Well, my rolling thing (I have no idea what the name of it is!) kept trying to come out starting around a month ago.  I just kept pushing the silver ring back down.  Yesterday, the entire thing came out.  I don't use AT&T, but that was the only cellular store in my little town.  I took it by there hoping they could put it back in for me.  They were going to, but they said they the part would need to be replaced.  They didn't have any in stock.  They also said that everyone with that particular phone was having trouble with that part of the phone.  I called my company today, Cellular South.  They said I needed to file a claim with the insurance department.  They said they would mail me a new phone, but I had to pay $150 to replace it.  Why should I have to pay to replace it when it is Blackberry's responsiblity to fix it because it's a problem for everyone with that particular phone?  I'm going to have to drive to a Cellular South store today and hope that they can replace it without having to pay $150 extra dollars for something that should have been recalled on all of these phones.  Am I the only one that has had this problem?

    Hi and welcome to the forums,
    It happens from time to time, but not as frequently as to be a major issue.
    You can search the forums using the grey search box to see that while it does
    occur, it's not a design flaw.
    It's pretty easy to replace on your own as well. Here is a video that shows how.
    I have provided a link for a reputable vendor as well.
    Horizon Wireless Online
    Trackball replacement universal
    Thanks,
    Bifocals
    Click Accept as Solution for posts that have solved your issue(s)!
    Be sure to click Like! for those who have helped you.
    Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

  • So im a little ticked off

    So I brought my ibook G4 2 years ago in June before I came to college, and it worked great, then summer came and I left for the 2 months to go overseas, June and August, I come back in September and my ibook begins to have this clicking like ball droping noise sometimes in the area left of the mousepad, I've been told that, the area there is the hardrive, whenever the noises occur the computer slows down until the noise disappears, like it slows down to a stop basically, what I've found to get the noise away was hitting that area semi-hardly and the sound will go away, then theres the problem with the one or two over senstive keys, like my "a" or "i" the i button began to have a problem then it disappeared, 3 days ago the a button started acting up, and I do not know why. Someone please tell me what to do because this is really ticking me off, I thought I had a great computer, and then all of a sudden after the warrenty expired things started acting up again, I'm thinking maybe Apples doing this so I have to buy their 300 dollar warrenty again.

    helpme765,
    The standard warranty is one year. Unless you bought the AppleCare extended
    warranty before it expired, you are out of luck.
    The clicking noise could be one of two things.
    1) The hard drive heads are parking. The system "freezes" until the platters
    spin up to speed again.
    2) The hard drive is dying.
    The keys? Most likely cause - a liquid spill. Who was using your laptop while you
    were away? Did you spill anything on it before you left?
    Either way, it is always a VERY BAD IDEA(TM) to hit modern electronics. This approach
    occasionally worked back in the days of vacuum tubes, when hitting a console might
    re-seat the tubes and/or restore contact by flaking corrosion off the contacts.
    Apple didn't break your laptop.
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  • I'm trying to open files which are telling me to instal Adobe Reader.  Which I did but the agreement which needs to be ticked off so this reader can open doesn't come up.  Please could you be of some assistance.

    I'm trying to open files which are telling me to instal Adobe Reader.  Which I did but the agreement which needs to be ticked off so this reader can open doesn't come up.  Please could you be of some assistance.

    Select one of the files, Choose GetInfo from the Finder's File menu, look for the field named "Open With", and choose Preview from the adjacent menu. Accept that ALL such files will Open with Preview, and your major problems should be solved.
    Occasionally, a particularly complex .pdf file or one that needs to be modified and re-written will not work quite right with Preview, but such issues are rare.

  • Photoshop CS5.1 won't print if Labels ticked off on print panel

    Just deployed photoshop CS5.1 over the whole office, on various versions of mac OS from 10.6 to 10.9.  In the Output options over on the right side of the print panel, if the "Labels" option is ticked off, then the job never comes out of the printer (konica-minolta C360).  The job appears to go -- everything on the print queue looks like it is communicating with the printer, sending the data, reporting consumables that are low, etc -- just like it prints when the Labels are not ticked.  The only difference is that if "Labels" is ticked then there is no sign at the printer of the job existing.  The data light doesn't flash, the job never appears in the queue, no errors.  It's like somewhere between computer and printer it just gets lost!

    Third party junk is getting in the way:
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    0x27c1000 - 0x27e3fff org.xlife.InquisitorCore 3.2 (61) /Library/InputManagers/Inquisitor/Inquisitor.bundle/Contents/Resources/Inquisit orCore.bundle/Contents/MacOS/InquisitorCore
    0x15df7000 - 0x15e73fff com.conduit.cttoolbar 1.0.2.7 (1027) /Library/Application Support/Conduit/Plugins/cttoolbar.bundle/Contents/MacOS/ct_plugins
    0x7f6000 - 0x7f7fff com.yourcompany.ct_loader ??? (1.0.2.7) /Library/InputManagers/CTLoader/ctloader.bundle/Contents/MacOS/ctloader
    Remove them.

  • I lost my contacts, texts etc after syncing my phone to itunes for first time since 2012, now all I have is info. starting from 2012.  Is there any way to recover the contacts, texts etc that I have lost for the last 2 years? So ticked off at apple!

    I am hoping that someone can help me understand how it can be so easy to lose the last 2 years data on an iphone by synching to itunes for the first time since 2012?  If this happens from itunes automatically overwriting your phones system why would'nt there be warnings and red sirens going off on your phone?  Can somone please let me know if this lost data is recoverable and maybe even let me know how to recover it?
    Thank you

    Glad to help!  The reply you got was very generic and didn't completely address your questions.
    Basically, all it said was to restore your backup.  What I addressed was your query about how and why this happened. iTunes did give you prompts and warnings. And if you'd used iTunes back in 2012, then you'd have lost much less data when you made the incorrect selection.
    Do you have an iCloud backup?  Were you backing up your device at all?
    I just found it amusing that you were 'ticked off at Apple' when Apple didn't cause this problem.  You did.
    Have a great day!

  • HT4009 Ok so my problem is I put $100 on my account an it not letting me buy in app purchases an I'm ticked off to the max an idk how to fix this I bough in app the other day perfectly fine I need help bad HELP me

    Ok so my problem is I put $100 on my account an it not letting me buy in app purchases an I'm ticked off to the max an idk how to fix this I bough in app the other day perfectly fine I need help bad HELP me

    You need to Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • My Win7 computer is unable to display ticked off check boxes.

    Am using the latest Acrobat version and this problem occurs on previous versions as well. When I tick off check boxes in writable forms, nothing appears in the check box. I suspect missing/corrupted fonts.
    My other Win7 computer displays ticked off check boxes without a hitch.
    Would someone have any idea of what the problem might be?
    Any help would be gratefully appreciated.

    Thank you for that form, Pat.
    It's helping to isolate the problem.  When opened in IE9, the problem persists.  When opened in Chrome, the check boxes get checked.
    My remaining problem is to fix this on this computer for IE9, now.  I use an application where PDF  forms are created as pop-ups and Chrome doesn't work with this application.  As I mentioned before, the forms work correctly on another Win 7 computer using IE 9.
    Another mystery is that saving the IE 9 form and opening in Adobe, the saved changes, except for the check box appear.  Saving the Chrome form and opening in Adobe, the changes disappear and a blank form with highlights appears.  The check box doesn't work in the Adobe, reopened form.  This leads me to believe that something is amiss with my Adobe installation.  Possibly a clean Adobe reinstal will fix this.  I will try this later today.
    Below are snippets of the forms changed in the browsers:
    Chrome
    IE9

  • Frustrated, irritated, disappointed and extremely ticked off 16 1/2 yr Verizon Wireless customer!!!

    This is a long one, so you might want to get comfortable! 
    As stated in the "subject", we have been with Verizon for over 16 yrs. with NEVER a change to any other service...SOLID!!!  We purchased 4 Samsung Fascinate phones at Christmas and LOVED them...until the latest update about a month ago.  From that moment, it has been nothing short of hell!!!  Dropped calls, no calls, voicemails on calls never received, failed receiving and sending of texts, email failures, internet malfunctions or no availability, phone locks up(happened before updates periodically, but not near as often)...the list goes on and on.  Probably wouldn't have noticed the issues as much had we not had FOUR...but all four of us were having problems.  After about a week or so, we went into a store and were told they didn't know anything about the issue with the phone(we had already put together the fact that it had something to do with the update!) and said they would "research" it and give us a call.  The next morning we received the call stating that "yes" there were problems with the update and that we would need to come in and Verizon was offering 3 NEW phone choices as replacements. (NOT "LIKE NEW REFURB" phones...NEW PHONES)  We went up to the store and picked the Charge...we are not "techy" folks, we thought it was the most like ours and then the sales persons tells us it is the best one to replace ours being a 4G and all and also stated she was surprised it was on the list as a "NEW" replacement...then the circles began.  The salesperson went to order them and we were told they were out of stock and that the best thing for me to do was EVERYDAY dial *611 and ask if they were back in stock at the warehouse...not that she would continue to check, God forbid there be any customer care service...but for me to do it and she handed me a "Post it" sticky with the phone listed on it and *611...I guess in case I forgot the name and #...LOL 
     I called the next day and was told, "Oh, no, we can't help you here.  You must go into the store directly."  So, I explained what I had been told and was informed that the warehouse would sent out a message to let the stores know they must handle it in-house and not let the customer call the warehouse on this issue.  I was then connected back to my local store, where apparently the call "rolled over" because it connected me back to the warehouse and that representative proceeded to tell me I had to call the store.  I informed him that I had and it had come back to them AGAIN!  He suggested I "try the store again", so I did.  And, AGAIN, it rolled over to the warehouse...I was again connected back to the store where a "precious" sales associate informed me, "yeah, we're all out of them" and also when I explained that I kept calling the store but getting the warehouse, "yeah, when we are busy or something and don't answer, it rolls over there, sorry, you'll just have to keep trying"...!!!  Then, last night while speaking with customer care Noah(who was AMAZING!!!), and after almost 2 weeks of being told that they were out of stock on the Charge phones(I'm still thinking NEW phones)...in fact, there were over 9000 in the warehouse and to let him get me connected with a technician to get these ordered out to me.  I was then connected to Kevin.  After going through my frustrations over the past couple weeks trying to get these phones, he informed that that I was again, misinformed and that they were in fact "out of stock" on these phones!  LIVID at this point, I ask how in the world can 1 minute there be over 9000 and now NONE?!?  That is when I am informed of the "like new refurbished" replacement.  I can only say I lost my mind in that second!!! 
    I realize that we are mere shads in this ginormous pond called Verizon and my tiny $280 monthly bill is nothing in the grand scheme of what is Verizon.  However, I have been a LOYAL, CONSTANT for over 16 years, spending THOUSANDS AND THOUSANDS of hard earned dollars with them and was happy to continue to do so until now.  I also realize that there are 2 other phone options for us to choose from...but now it's the principle of the matter.  It's one thing for me to buy a phone and after months of wear and tear, something go wrong with it and they send a "like new refurb" phone...I get that and we have used that service several times over the SIXTEEN YEARS+ we have been with Verizon Wireless.  However, this is not that same issue...I bought a NEW phone and that NEW phone was working perfectly and we were all 4 completely happy with that NEW phone until an update was sent out that made the phones completely malfunction.  I also realize that it was a Samsung update...but that is between Verizon and Samsung. 
    I think we've proven our loyalty over the last 16 1/2 yrs to Verizon...and do not feel it is unreasonable to think that they should send us NEW phones to replace this issue between them and Samsung.  In the grand scheme of that, given our long history with Verizon...they stand to make another several thousands of dollars off of us, which, I'm pretty sure would offset the cost of these Charge phones.  I know we are not the only ones having issues with this phone and feel everyone deserves the same courtesy with a new phone!  I'm disappointed that Verizon's actions with me on this issue has me questioning my loyalty and looking at my options with other carriers...I think I've proven that I don't like change...I wish they would prove they don't like customer change and step up and send me 4 new phones! 
    Sincerely,
    Frustrated, irritated, disappointed and extremely ticked off 16 1/2 yr Verizon Wireless customer!!!

    @ spottedcatfish
    April/May 1995...you do the math sweetie...
    I realize that Samsung designed the update, not Verizon...however, Verizon and Samsung have an agreement with the phones offered, therefore, Verizon accepts any updates Samsungs puts out...that has nothing to do with me, until my phone is completely jacked!
    If you read my post in completion, you would see where I stated that we have had on several occasions used the "like new refurbished" phones offer on our phones.  This is exactly what we are doing now, except it was never stated to us in THIS instance that it was "like new", we were told "NEW"...however, it is irrelevant as being "like new" when there are none in stock to replace ours with.  That was one of my points!  At this time, with them being out of stock and us battling with them for TWO WEEKS over getting FOUR phones replaced...I feel they should send new ones if that's all they have in the options offered to us.  So your statement of them "doing us a favor" is a pile of cow dung...but thank you for the input...
    And, again, yes we still have the Fascinate because, as stated in my post, when I call *611...they cannot help with this issue...it has to be handle in the store and they say the warehouse is "out of stock" and we should just keep calling back everyday...
    Thank you for your amazing reply!

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