Really ticked off with BT wasting customer's time ...

Question

It's the last bit of the post which I am even more ticked off about, today BT WASTED even more of my time for no reason. 
Here's the background though, and the reason for asking (again) for my call back.
During last year our area (Pembroke Dock, Pembrokeshire) had had some significant problems and throughput was dire.  This seems to have been put right during October and 6 Mb/s is now available to me (even though I am only about 500 yards from the exchange - still not what it should be is it, but it's acceptable.)
Whilst I was actually on the 'phone complaining of poor throughput during September (often less than 0.5 Mb/s) and asking when normal service could be restored I was actually disconnected from the BB service whilst there were engineers at the exchange.  This had happened a few times and I expected reconnection within a few hours.  
It didn't happen.
I was then told over the next three weeks the problem was mine (which I knew it wasn't), that it was my line, my equipment, my modem, my computer and anything else they could think up during many calls which lasted much longer than they should have.
I had been running diagnostics locally, had put on a brand new modem, changed the filter again (I have loads of new filters it saves dusting), used my laptop, brought in ALL my neighbours kit (including the hub) and excluded all of my equipment and faults potentially at "my end"
Still BT refused to take ownership of this problem and the disconnection problem continued until a level 2 called Devashish and his manager Abishek took ownership of the problem, listened and looked at the diagnostics and had the problem fixed within 10 minutes of calling.  All credit and many thanks to them both, particularly Devashish.
I have logs of calls which total more than 20 hours talking to BT about this problem, diagnostics which were run over and over and over also taking many hours plus the time shifting kit from place to place in order to eliminate BT's accusations that the problems we at my end.
All completely unnecessary.
I subsequntly asked on four separate occasions for this matter to be addressed and each time I was told I would receive a call back - it hasn't happened. 
Today, I contacted the complaints department on the live chat utility - I was on there for 45 minutes asking politely for the operator to contact the manager in question and get my call back.  I did not want to go through the whole unnecessary saga again with a new BT person.
Here is the transcript with the operators name changed, her name is Melanie.  I do not think I should embarrass her by putting in the full name.  I have also changed my full name to reflect just Hilary the customer.
So - another 45 minutes+ of my life wasted on something this simple.  Thank you BT (not)
Along with all the other customers with problems with BT that are not of their own making, I send a thumbs down and boo.  It simply is not right, fair or ethical to do this to customers who have no other option but use BT.

Answer 1

I thought I'd post an update here, as a month has gone past since my original post.
Sean and I have become pen-pals, fallen in love and eloped with the children and the dog.  
(Well we haven't in fact, but we have exchanged 25 emails and for folk without any other agenda apart from getting a call back people could well talk about us lol.  This is the internet, after all....... )
To be honest most of those mails are just half liners from me saying "still no call" with a time stamp from me and Sean trying his best to raise someone, anyone, to get this matter dealt with.
Sean kindly accessed my file, found the person in question for call number 5 and he sent an email to them.  
I finally did get a call (asking all over again about the throughput problems and no connection issues in September until late-ish October) on the 22nd last month from "a manager" who wasn't the original one and she's called Esther.  I am not sure but I think Sean sent several emails about this for me to get me this call back number 5, which should have happened on the 3rd Last month.  
Just in case anyone is wondering what happened with call-backs 1, 2, 3 and 4 promised from November until the date of me using the chat thing on the 3rd January - it's anyone's guess.  
To get one or two baddies is acceptable I suppose, but am I now on 5 and it still hasn't happened.  Or is this now number 6?  It's all too confusing :-)
All credit to Sean for trying though.
I wonder how many customers of BT broadband left in January.  Can anyone get hold of the statistics?
Talk Talk and Sky are talking record numbers of joiners 
BT are now advertising they don't "slow you down", but they do and they do it on purpose.  I am receiving less maximum throughput/second now than I did in 2005.  I used to get 8 mb/s all day and night and of course no limits then with AOL.   My home hasn't moved any further from the exchange and now I have a stable service from BT since October, my max. throughput/sec doesn't get any better than 6.3 mb/s - I only went back to BT as a provider in January because of promises made to me about better throughput.
Me and the user group and the Thinkbroadband stats all know that 2012 wasn't exactly a record year for BT broadband stats locally.  How many calls were made to BT for that year from the Pembroke exchange?  Can anyone get hold of those stats?
I don't know what else to say except to thank Sean for all his efforts.
Will post an update when I know something, anything.