Receipt Printer Que

Have Epson receipt printer install with Generic Text/Only driver. O\S is Windows Server 2008 r2. This printer is part of a Terminal Services network configuration. The printer work most days however it seem that when network traffic increase
the printer queue will jam and stop printing job causing a backup and then all job for that printer stop. Also, unable to delete the job from queue.

Hi,
Do you have only single printer installed in your network?
If more than one, then does it occur on all printer? What’s the exact printer model number?
Have you tried to re install printer driver again?
As you have commented that when network traffic increase then you are facing issue, for that you can check the print preference if you have applied. Also check printer properties are set properly. 
Here providing workaround to cancel printing queue, you can first try to stop print spooler service and then delete all the spooled files and then start back again the spooler service. It might help for your issue. You can refer
KB 946737 guide and step for details for reference.
Hope it helps!
Thanks,
Dharmesh
 

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    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
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