Recently, Creative Cloud experienced an outage with a service provider...

Hello All,
I recently received an email from Adobe which states:
Recently, Creative Cloud experienced an outage with a service provider that impacted some of our members. Our logs indicate that your account may have been affected, which resulted in some of the files that you saved in Creative Cloud to be inadvertently moved from their original location.
The files we recovered from this glitch were moved into a new folder named "Recovered," which you can access from your Creative Cloud account or sync directly to your desktop. We would like to emphasize that no files were lost.
The email then goes on to tell me how to access the Recovered folder.
Unfortunately, every time I have tried to access the Recovered folder, the web page thinks and thinks and then, after a couple minutes, I receive the following message:
Page Not Found
We can't find the page you're looking for.
View your files or browse your apps and services.
I have tried Live Chat (including right now), but the Chat pod always states that there are at least 35-40 people ahead of me (today started out with 55 persons ahead of me and is down to 45). I just do not have all of that time and I need my recovered files.
Anyone have any idea as to what I can try to get access to these recovered files?
Thank you,
edsager

A new wrinkle:
After waiting more than 2 hours on the Live Chat, the person attempting to assist me did not understand my very clearly described issue...and my issue had nothing to do with the recent Adobe security issues, despite what the Live Chat person thought.
After copying and pasting what I typed above, I was told the Live Chat person could not help me and that I needed to contact tech support.  Yet, the Live Chat is what was suggested in the aforementioned email Adobe sent me in order for me to receive assistance.
A total wait and communication time of 2 hours 19 minutes.
I called tech support after the end of the Live Chat and was told the wait time was between 57 minutes and 1 hour 17 minutes. Yikes! Not again!
Oh, Adobe, wherefore hast thy customer service gone?
Anyway, if people do not have an answer for my question stated in the first post of this thread, is there anyone who knows when is the best time/day to call tech support to actually get assistance?
Thank you,
edsager

Similar Messages

Maybe you are looking for

  • SAP ERP 6.0 EHP4 upgrade from R/3 4.7 NUC

    We have R/3 System which is 4.7 Non-Unicode. We are not using MDMP and only have single code page. Can I upgrade directly to Non-unicode version of ERP 6.0 EHP4 or do I need to use CU & UC. I read some where that EHP4 cannot be used on Non-Unicode ve

  • Portal Integration with Product Orenge ?

    Hello ! We Have a cust. who is interested in using iDS and iAS. They are trying to build up some Authoring- Software. For intelligent search in there data content they are using a third party product called "Orenge". I suggested to use Oracle Text op

  • Order of execution of static { }  statements question

    Hi, I have a question about the order of execution of static statements. Let's imagine the following Class B inheriting of Class A: public class A {     static {  // My static code for A }; public class B extends A {     static { // My static code fo

  • Easy DMS and workstation application

    Hi all, We are using Easy DMS. Each time we copy a file from e.g. my documents we need to choose the workstation application. As long as we only use Easy DMS I do not see the point of it... Is it possible to avoid? If is not? What do I need to custom

  • CX_RSR_X_MESSAGE when creating update rules

    Hi, I'm trying to activate SAP Demo scenario for procurement, infocube 0D_PU_C01. I have activated everything except for update rules. Activation of update rules fails with CX_RSR_X_MESSAGE short dump. When I try to create UR manually I get the same