Recently I have not been able to purchase songs from my iTunes on my iPhone 5, but I can purchase apps with no issues. Has anyone else had similar problems??

Recently I have not been able to purchase songs from my iTunes on my phone, but can purchase apps with no issue. Has anyone else experienced this issue?

If this is an Alienware system, the most likely culprit is the Bigfoot Networks LSP as per the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
Head to the Downloads and Drivers page at Dell for your particular model of Alienware. Look for available updates for your BigFoot networking device. If you update those drivers, does that give you back your Store access?

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How can I get the 23 July update to load onto my iPad. I haven't been able to access my documents or work for weeks and need to use it. Has anyone else had similar problems?

How can I get the 23 July update to load onto my iPad. I haven't been able to access my documents or work for weeks and need to use it. Has anyone else had similar problems?

Hello Arthur,
Thank you for the reply.
You were correct that deleting the app and reinstalling it was the only thing to make it work but unfortunately I lost all the documents I made, even though they were backed up to iCloud before i deleted the app. At the same time as deleting pages I had to delete keynote and numbers too, so I've lost all the documents in them too.
The mb of data which was assigned to each programme in iCloud has reduced, so. I guess they are gone for good. Is there any other way to reaccess them?
Not your fault but I am a bit fed up the the iPad. I have lost work that I've done and have no other copy apart from what was in iCloud, as I don't have a printer and couldn't email them too myself as I couldn't get into the programme and i've also got episodes of tv series I purchased that I can't download and albums that are half downloaded with songs missing, so I feel a bit swindled out of time and money and am going back to DVD , pen and paper and CDs .
Instead of using iCloud I guess the only way to make sure I don't loose any more documents it to email them to myself each time I save them on the iPad. Is there anything else you could suggest please?
I don't have any other apple products apart from iPods, so I can't access the iCloud on anything else can I?
Thanks
Amanda

HT1386 hiya ive recently got the iphone4s and have been trying to register it onto the itunes on my laptop but it wont do this for some reason, has anyone else had any problems doing this and if so how did you resolve the issue ? many thanks yvonne

hiya ive recently got the iphone4s and have been trying ever since to get it to sync with my itunes account on my laptop but everytime i try to register it, it freezes up on me and then i have to do the whole process again without luck has anyone else had this problem and if so how did you resolve it
many thanks
yvonne

If you aren't receiving password reset emails and your security questions don't work, someone has hijacked your account.
This happened to me.
You need to use Expresslane to contact iTunes support to regain access to your account ASAP.

Recently updated to 3.8.2 v1.1 and since then my mac crashes a lot, and can't handle simple tasks. Has anyone else had this problem?

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Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

Word, powerpoint and excel are not working with lion. Has anyone else had this problem

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I am having a problem purchasing inside the app candy crush. Has anyone else had this problem?

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Other people have posted about the same message, but you will need to contact iTunes Support to resolve it : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

TS1702 after downloading updates one of my games will no longer finish loading I have deleted and re loaded this game several times with no luck has anyone else had this problem, it was slots gone wild

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Hi AP_In_Surbiton,
I am really sorry that you have had so much trouble getting your Caller ID up and going. I'll be happy to help you out with this and get it working for you.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

I have an iPhone 4 16gb that is resending old texts randomly. Has anyone else had this problem?

I already went to Verizon who said this is not an issue they've experienced with their network, so they replaced my phone under warranty. Problem still exists with replacement phone. Any advice??

Hi there jeri289,
You may find the troubleshooting steps in the article below helpful.
iPhone: Hardware troubleshooting
http://support.apple.com/kb/ts2802
Camera isn't functioning or has undesired image quality
If the screen shows a closed lens or black image, force quit the Camera app.
If you do not see the Camera app on the Home screen, try searching for it in Spotlight. If the camera does not show up in the search, check to make sure that Restrictions are not turned on by tappingSettings > General > Restrictions.
Ensure the camera lens is clean and free from any obstructions. Use a microfiber polishing cloth to clean the lens.
Cases can interfere with the camera and the flash. Try gently cleaning the lens with a clean dry cloth or removing the case if you see image or color-quality issues with photos.
Try turning iPhone off and then back on.
Tap to focus the camera on the subject. The image may pulse or briefly go in and out of focus as it adjusts.
Try to remain steady while focusing:
Still images: Remain steady while taking the picture. If you move too far in any direction, the camera automatically refocuses to the center.
Note: If you take a picture with iPhone turned sideways, it is automatically saved in landscape orientation.
Video: Adjust focus before you begin recording. You can also tap to readjust focus while recording. Exiting the Camera application while recording will stop recording and will save the video to the Camera Roll.
Note: Video-recording features are not available on original iPhone or iPhone 3G.
If your iPhone has a front and rear camera, try switching between them to verify if the issue persists on both.
Issue not resolved
My issue is still not resolved. What do I do next?
Contact Apple Support.
-Griff W.

Recently I have not been able to download any podcasts; everything freezes up before it even partially searches.

Recently I have not been able to download any podcasts, I have a PC laptop, Windows 7,
Three times I have uninstalled Itunes and installed, problem still remains; the entire systems freezes up, even before it partially searches. Any ideas?

Call AppleCare, & they will fix while you're on the phone. Ask to talk to "Account Security".

HT4872 I have not been able to import contacts from google or my android to my new I-phone 5. This article helps to a point until error message "cannot create account" already exist is received. Please help.

I have not been able to import contacts from google or my android to my new I-phone 5. This article helps to a point until error message "cannot create account ... already exist" is received. Please help.

-Reece,
We only have 1 single domain, 1 domain forest, no subdomains, only alias. I had replied to the other post as well. But I am happy to paste it here in case anyone want to read it.
So, after a few months of testing, capture and sending logs back and forth to Apple Engineers, we found out there is a setting in AD, under User Account that prevent us to log into AD from Mountain Lion. If you would go to your AD server, open up a user account properties, then go to Account tab, the "Do not require Kerberos preauthentication" option is checked. As soon as I uncheck that option, immediately I was able to log into AD on the Mac client. Apple engineers copied all my AD settings and setup a test environment on their end and match exact mine AD environment. They was able to reproduce this issue.
The bad part about this is... our environment required the "Do not require Kerberos preauthentication" is checked in AD, in order for our users to login into some of our Unix and Linux services. Which mean that it is impossible for us to remove that check mark because most, if not all of them some way or another require to login into applications that run on Unix and Linux. Apple is working to see if they can come up with a fix. Apparently, no one has report this issue except us. I believe most of you out there don't have that check mark checked in your environment... Anyone out there have any suggestion to by pass or have a work around for this?

I recently updated my iTunes to the new version. For some reason the titles and details of songs on the SONGS page do not appear, although the songs will play. Has anyone else had this problem? Every other page seems to be ok.

I recently updated my iTunes to the new version. When I opened it I found that there were no details listed on the SONGS page. On all other pages the relevant pictures/details appear. Although there are no details showing on the songs page, the songs are obviously there as when you click on a line it plays the song that should be listed. Has anyone else had this problem? (I am using a Windows XP Pro system on my Laptop).

Did anyone ever suggest you reset your PRAM?
http://docs.info.apple.com/article.html?artnum=2238
Also might want to try resetting the SMC, although I
doubt there's an issue there.
http://docs.info.apple.com/article.html?artnum=304123
I'm getting tired of people who supposedly know what
they're doing simply guessing that resinstalling the
OS might solve the issue. It's like trying to dissect
a frog with a sledge hammer, and wondering why you
didn't learn anything about anatomy in the process.
These sorts of things, although bizarre, should be
(and probably are) fixable without major surgery.
Thanks for the suggestion... but I think my first question would be why these parameters would need re-setting? This is a new machine... It has never been shut down hard. It is used at most 10 hours per week... mostly using Office 2004 for MAC. I need to figure this out as I will soon need it as a Cs2/CS3 - Aperture workhorse.
I too agree that it is best not to use a sledge when a scalpel is needed... but as a novice to the MAC world I may have been misled by Apple support. I seems to have fixed the symptoms ( some) but appears NOT to have addressed the cause... which is what I am after.
Would TechTool Pro detect a bad HD or RAM?
Thanks....

HT4009 in app purchase from OMGPOP "Draw Something" of 400 coins never received - has anyone else had this problem and do you have a suggestion for me Tried "report a problem" and directed to this site."

in app purchase from OMGPOP "Draw Something" of 400 coins never received - has anyone else had this problem and do you have a suggestion for me Tried "report a problem" and directed to this site."

Hi AP_In_Surbiton,
I am really sorry that you have had so much trouble getting your Caller ID up and going. I'll be happy to help you out with this and get it working for you.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

I have the most recent phone update and iTunes, and when I am trying to upload new music it says "waiting for changes to be applied" but nothing actually changes after a few minutes. Has anyone else had this problem? I can't even remove music

has anyone else had the problem with getting your iphone to sync? i can't get any of my newly downloaded music to sync to my phone from my itunes and i tried to delete all my music and it won't even sync to do that. i dont know what to do.

try a new/fresh apple brand cable and make sure it is the only usb cable in use. this worked for me, i noticed i had no problem with a lighting cable. i did a restore from scratch and from backup and it did not help me...and if you cant sync than you wont be able to get anything but apps back after the restore

When I got a new iPhone5, I experienced short battery life, and system sofware issues were not the cause. The camera also takes a blury picture regardless of lighting and I have the black one. Has anyone else experienced similar problems?

When I got a new iPhone5, I experienced short battery life, and system sofware issues were not the cause. The camera also takes a blury picture regardless of lighting and I have the black one. Has anyone else experienced similar problems?

What makes you so sure it isn't software?
The camera can be focused by take the point of focus on the touch screen.
If it is new as you said, it should be under warranty. Make a Genius Bar appointment or contact Apple with a repair request.

I have a 2nd generation iPod touch. I have not updated the software from version 2.2.1. When I connect to iTunes to update to 4.2, I keep getting an error message. Has anyone else had this issue and figured out a way to fix it?

I have a 2nd generation iPod touch. I have not updated the software from version 2.2.1. When I connect to iTunes to update to 4.2, I keep getting an error message. Has anyone else had this issue and figured out a way to fix it?

Error -1
Attempt to restore your iOS device two more times. If the issue is still unresolved, the device may need service.
The "device may need service" means a hardware problem. In that case make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
Also see:
-1 error
-1 error too

Recently I have not been able to purchase songs from my iTunes on my iPhone 5, but I can purchase apps with no issues. Has anyone else had similar problems??

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