Recommended Path

Hello,
Our company has a single database server Sun Solaris Sparc-64 running Oracle 9i (3 database instances). We are planning to
A. Upgrade to 10g R2
B. Move everything to a new server
C. Move from Solaris 9 to Linux
What path would you recommend?
Do I migrate the databases to 10.2 on Solaris first, install the Linux database software on the new machine, then export/import the data????

I'm also wondering about 10g's ASM. Is that
something recommended. We have alot of in-house
hardware expertise, and the idea of using Automated
Storage Management seems too simplistic at first
glance.It sounds like you have SAN experts.
ASM simply compensates for
1) the need for a clustered file system in the RAC case; and
2) SAs and Storage Admins 'experts' who recommend stuff like RAID 5 as being best for a database (as compared to 1+0) and then argue that the SAN is great because of the huge cache ... not realizing that the cache is compensating for the RAID 5 deficiencies.
You see, ASM simply provides you with a file system in the case when no file system is available (raw disk). It can complement, or replace, the SAN environment.
I strongly encourage you to look at the ASM manual supplied with 11g in depth. The conclusion is pretty common, and pretty commonly wrong. However, as with everything else in Oacle, the only true answer is 'it depends'. (Docs are available at http://docs.oracle.com or http://tahiti.oracle.com)

Similar Messages

Install Recommended Path Cluster Fails

When I try to install the patch cluster on a new install I get two kinds of failures depending on what I am trying to do.
I am installing on a 2900 and the Solaris 2.10 (3/05)
If I use the nosave option then I get a failure code of 45
If I don't use the nosave option I get this:
ld.so.1: zonename: fatal: relocation error: file /sbin/zonename: symbol zonecfg_is_scratch: referenced symbol not found
Can someone tell me what is going on?

I had the same error yesterday, but only in a zone, not the global one.
Here is how I solved my problem:
FROM THE LOCAL ZONE:
# ldd /sbin/zonename
libzonecfg.so.1 => /usr/lib/libzonecfg.so.1
libc.so.1 => /lib/libc.so.1
libsocket.so.1 => /lib/libsocket.so.1
libnsl.so.1 => /lib/libnsl.so.1
libxml2.so.2 => /usr/lib/libxml2.so.2
libmp.so.2 => /lib/libmp.so.2
libmd5.so.1 => /lib/libmd5.so.1
libscf.so.1 => /lib/libscf.so.1
libpthread.so.1 => /lib/libpthread.so.1
libz.so.1 => /usr/lib/libz.so.1
libm.so.2 => /lib/libm.so.2
libdoor.so.1 => /lib/libdoor.so.1
libuutil.so.1 => /lib/libuutil.so.1
/platform/SUNW,Sun-Fire-V240/lib/libc_psr.so.1
/platform/SUNW,Sun-Fire-V240/lib/libmd5_psr.so.1
I noticed 2 .so files the were local to the zone (in /usr). Since the "zonename" command worked fine in the global zone, I suspected corrupted librairies.
FROM THE GLOBAL ZONE:
bash-3.00# diff /usr/lib/libzonecfg.so.1 /mnt/ms012/root/usr/lib/libzonecfg.so.
1
Binary files /usr/lib/libzonecfg.so.1 and /mnt/ms012/root/usr/lib/libzonecfg.so.1 differ
So here is my problem. I just took the .so file from the global zone to the local one.
bash-3.00# cp /usr/lib/libzonecfg.so.1 /mnt/ms012/root/usr/lib
bash-3.00# zlogin ms012
[Connected to zone 'ms012' pts/1]
Last login: Tue Jan 22 10:33:33 on pts/1
Sun Microsystems Inc. SunOS 5.10 Generic January 2005
*# zonename*
ms012
Voil�! the zonename command works fine again. After that, I did a clear on all services tagged in maintenance state in svcs -a.

Clipping Path vs Alpha Channel

Not sure if this is the right place to ask, but wondering which is better for outlined images (no soft transitions, just hard outline.)
I've used both and don't see an advantage to either EXCEPT when converting an InDesign file to PDF. Files with PSDs with clipping paths seem to make much larger pdfs than same file using PSD with alpha channel. Not important for a final press file, but when I have to email screen proofs, then it's a big deal.
Anyone care to weigh in? Thanks.
Ringo

Hi, there,
I found this discussion during a search for alpha channels vs. clipping paths for clipping (for a job I'm working on), and thought I'd offer my own feedback based on my own experiences w/ similar files. I can't really offer a printer perspective, however, although we do work closely with many and also print film fairly regularly for local printers who are not yet Direct-To-Plate.
For what it's worth, I use paths, myself, and save the file as a TIFF. Then I use the Object: Clipping Path menu in InDesign to select the path (I don't specifically designate a path as an actual clipping path in Photoshop anymore, as sometimes an image will have more than one path to isolate different elements).
I find that alpha channels don't look very good when used in InDesign. They're just not that smooth/precise, in my admittedly limited use.
I've uploaded a quick sample to http://i486.photobucket.com/albums/rr222/Xiebinrui/Alpha_vs_Clipping.jpg -- it's pretty self-explanatory, but the left side shows the bottom of an image using an alpha channel created from the original clipping path (cmd-click on the path to create a selection and then click the "create channel" button in the Channels tab, which automatically creates an "Alpha 1" channel), with the original clipped version on the right. I've tried adjusting the threshold and tolerance in InDesign, but it just always looks bad.
I also haven't used the behemoth Photoshop EPS format since my QuarkXPress/Mac OS 9 days (even then, it eventually became possible to use TIFFs w/ clipping paths -- I could finally see my photo correctly instead of with the horrible Quark EPS preview).
Anyway, re: alpha channels, maybe it's just that I don't know the right way to use them, but they don't seem to be very smooth when importing into InDesign (I was working on a job yesterday and today for which I had to download hi-res images from the client -- many of which used alpha channels instead of actual paths, but they're used on white backgrounds in InDesign, so I just didn't use the channels).
So, anyway, I personally use and recommend paths (vector masks, as Artdirectorringo mentioned, seem to work fine, too) as opposed to standard pixel-based alpha channels, in general, if you're going to be placing the file into InDesign.

Eula has stopped working; put path but did not get and "accept" option now what?

I cannot get Adobe Reader 11.0.02 to work and get the message "Eula is not working" . I searched and performed the recommended path check ie.
C:\ProgramFiles(x86)\Adobe\Reader11.0\Reader -- but got no option to "accept".
Now what do I do?

You double-clicked the Eula.exe ?

Ciscoworks 3.2.1 Upgrade Path

We have Ciscoworks 3.2.1 (Windows Server). We also currently have Cisco Prime Infrastructure 1.2 (appliance) for wireless management.
I'm getting a bit confused trying to determine the appropriate upgrade path for the LMS server. I'm wondering if I should be upgrading the existing server to Prime Infrastructure 1.2 which will run on the windows server or migrate the wired management to the Prime Infrastructure 1.2 appliance? I like the idea of one management portal for both wired and wireless networks. Does Cisco take a module based approach to the licensing of the Prime Infrastructure products? In other words, do I need to simply buy the "LMS module" for use on the existing appliance? The Windows Server has dated hardware so I would also need to confirm that it supports the upgrade if that is the recommended path.
I'd like to hear what others have done that have made the switch to Prime Infrastructure from LMS.

LMS and Cisco PI are intended to merge in coming period, but in Cisco PI it almost run a parallel to LMS and is not the complete replacement of LMS.
Every new release comes out with more LMS featured baked inside Cisco PI. Hence I recommend you to keep your LMS for LAN Management tasks.
Cisco PI is an complete and evolved upgrade to WCS/NCS. You can upgrade the following Cisco Prime Network Control System products to Cisco Prime Infrastructure 1.2:
•Cisco Prime Network Control System 1.0.0 (NCS 1.0 MR2, 1.0.2.29)
•Cisco Prime Network Control System 1.1.0 (NCS 1.1 FCS, 1.1.0.58)
•Cisco Prime Network Control System 1.1.1 (NCS 1.1 K MR1, 1.1.1.24)
On Server side, I think CPI can't be installed on LMS Windows server as it has to have a virtulized environment. You should keep and treat both separately. However, if you have got the LMS 4.2 license with CPI , you should upgrade your LMS to version 4.2 and get CPI to manage wireless infrastructure.
-Thanks

Conversion path for existing FieldPoint app

I have an existing application using LabVIEW and FieldPoint (FP1000, with AIO and DIO modules, total I/O count: 6).
It appears that NI is phasing out FieldPoint (price is going through the roof and not recommended for new development).
What would be NI's recommended path for new development (I need to change from RS-232 to Ethernet, or USB) and getting the price situation under control?

Irene: thank you for your response.
It appears that compactFieldPoint will require a significant rework of the existing software due to the programmable controller on the cFP-1804.
My existing application contains a user interface as well as the I/O control logic and runs on a desktop computer. If I understand the compactFieldPoint architecture correctly, I will have to break the application into two pieces, one to control the I/O (residing on the cFP-1804) and the other providing the user interface (residing on a desktop or other suitable platform).
Am I correct in my interpretation, above? Is there a supported NI product that I can switch to that will avoid the software rework and provide the distributed I/O functionality of the existing FieldPoint (but in Ethernet or USB, not RS-232)?
Sorry to be a pest, but there are so many offerings from NI, I am concerned that I may overlook the best solution due non-familiarity with the product lines.

Access to a site from the Internet not working, but is for other sites on the same SP

Greetings,
My environment:
SP 2013 Enterprise w/ SP1 installed
2 servers in the farm, 1 for SQL, 1 for SP
Both servers are VMs running on Hyper-V, SQL is a bit underpowered when it comes to memory, SP is fine
5 web applications running, including a MySites web app and Central Admin (I've seen where separate web apps isn't the recommended configuration any more, but, this is how it was done when setup)
All sites run using SSL (443), same NIC, using host headers, pretty standard stuff (I think)
Claims authentication on all but Central Admin
Central Admin is firewalled off to all but a select few
1 to 1 correspondence between web apps and content databases
Other than MySites, all sites have either 1 or 2 site collections (search is in a separate site collection on 2 of the sites); MySites has many more site collections
So, site A, site B, site C, and site M are all supposed to be available from the Internet (with SSL and authentication) and also from the internal network. For site A, C, and M, this is true, no problem. Site B however doesn't work when coming in from the
Internet, just internally. I've received multiple reports of this from some of my users around the country, and I've been able to replicate it on my computers.
IIS just gives a blank page, no messages, no login. Chrome does present a login box, and will log into the site and work. This is from a laptop that is a part of our domain with cached credentials, but not directly connected to our network or using
our VPN. A non-domain laptop without cached credentials prompts me to login, as it should, and seems to work. The domain laptop will use the cached credentials to auto-authenticate to A, C, and M, but not B.
I'm using IE 11. I've tried putting the site into Compatibility mode, no joy. I've added the site to the Trusted Sites list, no joy. I don't have IE 10 available for testing (or 9 or 8 or ... just 11 :-( ) I've flushed the browser cache, emptied the
cookies, etc.
So, 3 of 4 sites work fine on the same machine, same Internet connection, same browser, same SP. I'm thinking it's something with IE, but, what? Seems like IE should be sending the same creds to all the sites, as they're all in the same Internet domain.
Does IE or Windows cache different creds somewhere? Or is there something in SP? I could see where one person's settings could get hosed somehow, but numerous people around the country with different h/w, different Internet connections, different credentials?
ARGH! HELP!!! Point me at something to look at, because I'm drawing a blank (and getting permanent dents in my forehead from banging it on my keyboard)...
Thanks much,
Steven

It seems that the difference between the sites that will open and the one that won't is the Default Authentication provider is set to NTLM on those that open, and Negotiate (Kerberos) on the one that won't. The Authentication Provider for the Default zone
is Claims Based Authentication on all the sites, just site B (which won't open) is set to Negotiate (Kerberos), the others are set to NTLM.
Short term: can I change the provider to NTLM without destroying the site?
Long term: point me in the direction for setting up Kerberos correctly on my server/farm, as from what I can tell Kerberos is the recommended path forward. I'll setup a non-production test site and get it figured out.
Thanks much.
Steven

When streaming video from a web site my audio is attenuated differently with different users on the same computer. withe either user, the sound is very muffled. all the volumes are set to maximum.

How can I adjust the safari sound volume other than the usual settings in the system preferences?
I am using an apple mac air, updated with OS X Yosemite. Looking at the same web site video from two different users accounts on the same computer, the sound is drastically attenuated on one user account relative to the other.
Sound settings in system preferences are maxed out.

It seems that the difference between the sites that will open and the one that won't is the Default Authentication provider is set to NTLM on those that open, and Negotiate (Kerberos) on the one that won't. The Authentication Provider for the Default zone
is Claims Based Authentication on all the sites, just site B (which won't open) is set to Negotiate (Kerberos), the others are set to NTLM.
Short term: can I change the provider to NTLM without destroying the site?
Long term: point me in the direction for setting up Kerberos correctly on my server/farm, as from what I can tell Kerberos is the recommended path forward. I'll setup a non-production test site and get it figured out.
Thanks much.
Steven

How do companies handle Apple IDs with the new iOS7 features?

My company has a number of iOS devices that it has purchased for employees to use. Traditionally we have let employees use their personal Apple IDs on their company phones/tablets so they can have access to their personal purchases, etc. It is not really feasible for us to force employees to use a corporate Apple ID as that would prevent them from accessing their personal content and there would be a revolt if we tried to implement that policy.
Now that the new iOS7 and Find my iPhone enhancements prevent you from restoring an iOS device to factory defaults without the associated Apple ID credentials, what is the recommended path for businesses to take if they are not large enough to warranty an MDM solution? If an employee leaves the company and turns in an iOS device that is password protected, how can the company restore it if they don't have the employee's Apple ID? Normally this is not a problem, but occassionally an employee leaves on bad terms and won't cooperate.
Is there a way to register a device to a corporate Apple ID, or otherwise "flag" the device as a corporate-owned device so the corporate Apple ID can restore the device to defaults while still allowing the employee to use their personal Apple ID on the device?

You can't rely on just Yelp. Apple Maps pulls data from a variety of business listings vendors. Here's some more detail: How To Add a Business To Apple Maps

Solaris 10connectivity to EMC: failed to configure ANY device on FCA port

I'm connecting a E2900 server with a EMC symmetrix storage with fiber channel.
But I'm getting the following errors, and I'm not able to see the external disks. Any help is really appreciated.
bash-3.00# cfgadm -al
c3 fc-fabric connected unconfigured unknown
c3::5006048c52a5b746 unavailable connected unconfigured failed
c4 fc-fabric connected unconfigured unknown
c4::5006048c52a5b749 unavailable connected unconfigured failed
bash-3.00# cfgadm -c configure c3
cfgadm: Library error: report LUNs failed: 5006048c52a5b746
failed to configure ANY device on FCA port
bash-3.00# tail -f /var/adm/messages
Nov 27 16:42:12 cosemm1 scsi: [ID 243001 kern.warning] WARNING: /pseudo/fcp@0 (fcp0):
Nov 27 16:42:12 cosemm1 Unsupported LUN Addressing method 40 in response to REPORT_LUN
bash-3.00#
SO is Solaris 10 and I have installed recommended pathes:
118833-36 SunOS 5.10: Kernel patch
125100-10 SunOS 5.10: Kernel patch
120011-14 SunOS 5.10: Kernel patch
127111-01 SunOS 5.10: Kernel patch
119130-33 SunOS 5.10: Sun Fibre Channel Device Drivers (only necessary for Leadville Stack driver)
125184-04 SunOS 5.10: Sun Fibre Channel Device Drivers.
120222-21 SunOS 5.10: Emulex-Sun LightPulse fibre channel adapter driver v2.20k (only required for Emulex HBAs running Leadville)
125166-06 SunOS 5.10: Qlogic ISP fibre channel device driver v2.22 (only required for Qlogic HBAs running Leadville)
122640-05 SunOS 5.10: zfs genesis patch (require for zfs)
120473-12 SunOS 5.10: lib nss ldap PAM zfs patch (require for zfs)
119090-24 SunOS 5.10: iSCSI device driver and utilities
Also I have modified /etc/system adding those lines:
set ssd:ssd_max_throttle=20
forceload: drv/ssd
bash-3.00# modinfo |grep qlc
66 7ba7e000 ce1f8 282 1 qlc (SunFC Qlogic FCA v20070717-2.22)
bash-3.00# luxadm -e port
/devices/ssm@0,0/pci@18,600000/SUNW,qlc@1/fp@0,0:devctl CONNECTED
/devices/ssm@0,0/pci@19,600000/SUNW,qlc@2/fp@0,0:devctl CONNECTED
bash-3.00# luxadm qlgc
Found Path to 2 FC100/P, ISP2200, ISP23xx Devices
Opening Device: /devices/ssm@0,0/pci@19,600000/SUNW,qlc@2/fp@0,0:devctl
Detected FCode Version: QLA2460 Host Adapter FCode(SPARC): 1.26 05/17/07
Opening Device: /devices/ssm@0,0/pci@18,600000/SUNW,qlc@1/fp@0,0:devctl
Detected FCode Version: QLA2460 Host Adapter FCode(SPARC): 1.26 05/17/07
Complete
bash-3.00# luxadm -e port
/devices/ssm@0,0/pci@18,600000/SUNW,qlc@1/fp@0,0:devctl CONNECTED
/devices/ssm@0,0/pci@19,600000/SUNW,qlc@2/fp@0,0:devctl CONNECTED
bash-3.00# luxadm -e dump_map /devices/ssm@0,0/pci@18,600000/SUNW,qlc@1/fp@0,0:
devctl
Pos Port_ID Hard_Addr Port WWN Node WWN Type
0 610f13 0 5006048c52a5b746 5006048c52a5b746 0x0 (Disk device)
1 617613 0 2100001b320122b7 2000001b320122b7 0x1f (Unknown Type,Host Bus Adapter)
bash-3.00# luxadm -e dump_map /devices/ssm@0,0/pci@19,600000/SUNW,qlc@2/fp@0,0:
devctl
Pos Port_ID Hard_Addr Port WWN Node WWN Type
0 620f13 0 5006048c52a5b749 5006048c52a5b749 0x0 (Disk device)
1 627613 0 2100001b32014eb8 2000001b32014eb8 0x1f (Unknown Type,Host Bus Adapter)

Check the configuration on the EMC side. This error message is the heart of the problem:
"Unsupported LUN Addressing method 40 in response to REPORT_LUN"
A quick Googling leads me to believe this means you're trying to assign a LUN ID higher than 255 to the host.
Best of luck!

Install printer error

Trying to find a fix for the error one gets when asking PSCS4 to ' print '! After years of working well, out of the blue when I select ' print ' I get the error message telling me that I must first install a printer despite the fact that I have a working printer installed! Actually have 3 printers installed and they ALL WORK JUST FINE. This in an Adobe PS 4 error. The solutions offered by Adope are all unworkable as they all tell you to first select print and then do something else BUT IF YOU SELECT PRINT YOU GET THE ERROR MESSAGE AND CANNOT DO ANYTHING ELSE! STUPID. Help??

Thanks for the idea. I tried it but it didn't work. Still get the same message. Good news is that I found it happens only with that one image! SO.... I recreated the print file from the raw file and all is well again. Geesh. Still would like a solution other than buying CS6 ! Tried all the Adobe recommended paths but since I neglected to register the product I'd have to pay for further ' advice' from them.

Comedy

Out of interest of improving the supoprt process, I thought the following HP support exchange - via chat - may be of interest
[Thursday, March 29, 2012 4:15 PM] -- Automatically generated message:
Thank you for using HP's Instant Active Chat Support. Your request has been received by our Technical Support Center, and has been queued. Support for HP Notebooks, Desktops, and Printers are available 24 hours a day, 7 days a week. You will receive a response to your support request in 2 minutes or less.
[Thursday, March 29, 2012 4:16 PM] -- Automatically generated message:
The HP Support technician, Vinay R has been assigned to your case.
[Thursday, March 29, 2012 4:16 PM] -- Automatically generated message:
For reference, your Case ID is 4639040905
[Thursday, March 29, 2012 4:16 PM] -- Vinay R says:
Hello David, thank you for contacting HP Active Chat Support. My name is Vinay R and I see you have a question regarding your Notebook. Please give me 2 min to review your information. Thank you.
[Thursday, March 29, 2012 4:17 PM] -- David Frith says:
Hi, not a notebook. I just grabbed any serial number I could so I could get into the support website
[Thursday, March 29, 2012 4:17 PM] -- Vinay R says:
Good evening David, how are you doing today?
[Thursday, March 29, 2012 4:17 PM] -- David Frith says:
WE need the DLL's specified in the following HP article
[Thursday, March 29, 2012 4:17 PM] -- David Frith says:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01682861&dimid=1001553288&di...
[Thursday, March 29, 2012 4:18 PM] -- David Frith says:
Hi, good thanks... I'm assuming I;ve found a human now
[Thursday, March 29, 2012 4:18 PM] -- Vinay R says:
Glad to hear about you.
[Thursday, March 29, 2012 4:19 PM] -- Vinay R says:
David i understand that you have an issue with Laser jet printer, am i correct?
[Thursday, March 29, 2012 4:20 PM] -- David Frith says:
Yes, sort of. We have the exact issue documented in the link
[Thursday, March 29, 2012 4:20 PM] -- David Frith says:
I work at a large public hospital, it has many printers
[Thursday, March 29, 2012 4:20 PM] -- David Frith says:
The HP bi-direction drivers are crashing the print spooler on the terminal servers
[Thursday, March 29, 2012 4:21 PM] -- David Frith says:
I need these files
[Thursday, March 29, 2012 4:21 PM] -- David Frith says:
•32-Bit: hpzbdi.dll (1.1.2.51)
•64-Bit: hpzbdi.dll (1.2.2.51)
[Thursday, March 29, 2012 4:21 PM] -- Vinay R says:
Alright David you have contacted the desktop chat support team, please be online while i route this chat to printer support team.
[Thursday, March 29, 2012 4:23 PM] -- David Frith says:
thanks
[Thursday, March 29, 2012 4:25 PM] -- Vinay R says:
David could you please provide the serial number of laser jet printer.
[Thursday, March 29, 2012 4:25 PM] -- David Frith says:
Hi, they are not near me
[Thursday, March 29, 2012 4:25 PM] -- David Frith says:
This is a hospital
[Thursday, March 29, 2012 4:25 PM] -- David Frith says:
it has 50 printers
[Thursday, March 29, 2012 4:25 PM] -- David Frith says:
from varying makes
[Thursday, March 29, 2012 4:26 PM] -- Vinay R says:
Hello David, thank you for contacting HP and for your interest in our Active Chat support program. My name is Vinay R and I see you have a question regarding your 4639040905. Unfortunately, your support request has been routed incorrectly. I will forward this session and all of its contents to the appropriate support group at this time.
[Thursday, March 29, 2012 4:26 PM] -- Automatically generated message:
An HP Chat Support Engineer (Rajesh) has been assigned to your case 22276475.
[Thursday, March 29, 2012 4:27 PM] -- Rajesh Y says:
Hello David, thank you for contacting Hewlett-Packard and for your interest in this HP Active Chat support. I would be assisting you further. Please give me 3 min to review the history of this conversation. Thank you.
[Thursday, March 29, 2012 4:27 PM] -- Rajesh Y says:
Please let me know the serial and product number of printer.
[Thursday, March 29, 2012 4:28 PM] -- David Frith says:
Hi, as noted, this is a hospital. The printers are not near me.
[Thursday, March 29, 2012 4:28 PM] -- David Frith says:
do I really have to go up in a lift, to a care floor, to find a HP printer.. to get it;s serial number ?
[Thursday, March 29, 2012 4:28 PM] -- David Frith says:
the priner is not the problem
[Thursday, March 29, 2012 4:28 PM] -- David Frith says:
the drivers are
[Thursday, March 29, 2012 4:29 PM] -- David Frith says:
as per the link, please read the HP article
[Thursday, March 29, 2012 4:29 PM] -- Rajesh Y says:
Yes, serial and product number of printer is required so that we could assist you further.
[Thursday, March 29, 2012 4:30 PM] -- David Frith says:
have you read the article ?
[Thursday, March 29, 2012 4:31 PM] -- Rajesh Y says:
David, first of all I need to share with you that if there is any issue with spooler then we would be unabel to assist you as the spooler is the service of Operating system and not of printer driver.
[Thursday, March 29, 2012 4:35 PM] -- David Frith says:
from the HP article;
[Thursday, March 29, 2012 4:35 PM] -- David Frith says:
It has been reported that HP Bidirectional Channel components (hpzbdi32.msi /hpzbdi.dll or hpzbdi64.msi / hpzbdi.dll ) could be the potential cause of various performance related issues within stand-alone print servers, Windows Cluster Server, Citrix, and/or Terminal Server environments resulting in 10 minute delays during driver installation, intermittent print spooler crashes, performance issues, CPU spikes
[Thursday, March 29, 2012 4:36 PM] -- David Frith says:
I have a serial number
[Thursday, March 29, 2012 4:36 PM] -- David Frith says:
SGCX320500
[Thursday, March 29, 2012 4:37 PM] -- Rajesh Y says:
The serial number of printer is not correct.
[Thursday, March 29, 2012 4:37 PM] -- David Frith says:
that is from the configuration print out
[Thursday, March 29, 2012 4:38 PM] -- David Frith says:
product name: hp laserjet 4200
[Thursday, March 29, 2012 4:38 PM] -- David Frith says:
printer name :hp laserjet 4200
[Thursday, March 29, 2012 4:38 PM] -- Rajesh Y says:
Please check the product number of printer as well.
[Thursday, March 29, 2012 4:38 PM] -- David Frith says:
printer number 7
[Thursday, March 29, 2012 4:38 PM] -- David Frith says:
printer serial number SGCX320500
[Thursday, March 29, 2012 4:39 PM] -- David Frith says:
formatter number a40dsbq
[Thursday, March 29, 2012 4:39 PM] -- David Frith says:
firmware datacode 20030213 04.007.3
[Thursday, March 29, 2012 4:39 PM] -- David Frith says:
serive id 57942
[Thursday, March 29, 2012 4:40 PM] -- Rajesh Y says:
I would like to know the product number of printer as well.
[Thursday, March 29, 2012 4:42 PM] -- David Frith says:
there is no product number on the config printout
[Thursday, March 29, 2012 4:42 PM] -- Rajesh Y says:
Please check it on printer.
[Thursday, March 29, 2012 4:44 PM] -- David Frith says:
having to open thje printer to find it... Q2426A
[Thursday, March 29, 2012 4:45 PM] -- Rajesh Y says:
Thank you for the information.
[Thursday, March 29, 2012 4:45 PM] -- Rajesh Y says:
Please let me know in which place you are located.
[Thursday, March 29, 2012 4:47 PM] -- David Frith says:
Melbourne, Australia
[Thursday, March 29, 2012 4:48 PM] -- Rajesh Y says:
Okay.
[Thursday, March 29, 2012 4:49 PM] -- Rajesh Y says:
David, according to your product serial number <SGCX320500>, your product warranty for support has expired on <10th September 2004> and as this product is Out of Warranty we would not be in a position to provide support
[Thursday, March 29, 2012 4:49 PM] -- Rajesh Y says:
We have other options available to assist you:
• HP Parts Store - Lookup parts and order online http://h20141.www2.hp.com/hpparts/Default.asp
• HP Web Forum - Discussion group, post your question to other users and technicians.
http://forums.itrc.hp.com/cm/1,,2,00.html
• HP Product Support Site - Download manuals, drivers and other help files.
http://welcome.hp.com/country/us/en/support.html
• Microsoft TechNet - search Microsoft for known issues http://www.microsoft.com/technet/default.asp
• Authorized Service Partner locator
http://h20465.www2.hp.com/GPL/search.aspx?language_code=en&country_code=us&SearchType=SSP
[Thursday, March 29, 2012 4:50 PM] -- Rajesh Y says:
You could access HP Guided Troubleshooting Steps (GTS) which are available on HP.com. GTS will help you solve common issues with various HP products. You could access them at the following link:
http://h20499.www2.hp.com/gts/sparks/public/Admin_Navigate_All_All_All?lang=en&cc=us&product=na&seri...
[Thursday, March 29, 2012 4:53 PM] -- David Frith says:
Listen. I have a major issue here. This is a large public hospital. A big customer of HP.
We have an issue where the print spooler crashes on the Terminal Server farm HP have an article outlining a fix It says to contact support This is what I am doing Do not send me cut and paste crap Please read this link
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01682861&dimid=1001553288&di...
[Thursday, March 29, 2012 4:53 PM] -- David Frith says:
then tell me how I get these files
[Thursday, March 29, 2012 4:53 PM] -- David Frith says:
•32-Bit: hpzbdi.dll (1.1.2.51)
•64-Bit: hpzbdi.dll (1.2.2.51)
[Thursday, March 29, 2012 4:53 PM] -- David Frith says:
that is all I want
[Thursday, March 29, 2012 4:54 PM] -- Rajesh Y says:
David, I understand the inconvenience caused to you. We would be only able to provide support to the printer within warranty.
However, you could contact the HP Phone support for complete assistance.
The contact number is mentioned below:
1300 721 147
If dialing internationally: +61 3 8833 5000 Monday - Friday - 9am - 5:30pm Saturday 10am - 3pm (excluding public holidays)
Please note that there would be a charge in case to you decide to continue with the phone support
[Thursday, March 29, 2012 4:55 PM] -- David Frith says:
This is stupid
Have you read the article
It says “As noted above, the updated hpzbdi.dll files can be obtained via the standard escalation process.”
Please tell me how to get these files
[Thursday, March 29, 2012 4:56 PM] -- Rajesh Y says:
David, I had already provided the information to you. Please contact the HP Phone support to get support on chargeable basis.
[Thursday, March 29, 2012 4:57 PM] -- David Frith says:
If I get a serial number for a printer in warranty, can you get the files ?
[Thursday, March 29, 2012 4:58 PM] -- David Frith says:
Also note that liability for a product that is not fit for purpose extends past it’s warranty date. This means, if HP’s drivers crash our server, they are required to fix them regardless of warranty
[Thursday, March 29, 2012 4:58 PM] -- Rajesh Y says:
David, we need the serial number of printer which is having the issue and that too be under warranty
[Thursday, March 29, 2012 4:59 PM] -- David Frith says:
um, the printer does not have the issue, the drivers do......
[Thursday, March 29, 2012 4:59 PM] -- David Frith says:
I'll get details for an hp printer, which is new, and will be using these drivers
[Thursday, March 29, 2012 4:59 PM] -- David Frith says:
please hold
[Thursday, March 29, 2012 4:59 PM] -- Rajesh Y says:
David, I would like to inform you that spooler is not part of printer driver. The spooler is service provided by operating system.
[Thursday, March 29, 2012 5:01 PM] -- David Frith says:
yes, your own article indicates that the noted DLL is the problem
[Thursday, March 29, 2012 5:01 PM] -- Rajesh Y says:
In order to get the Dll files, please re-install the printer driver.
[Thursday, March 29, 2012 5:04 PM] -- David Frith says:
Um, no these are intrnall DLL's
[Thursday, March 29, 2012 5:04 PM] -- David Frith says:
please read this
[Thursday, March 29, 2012 5:04 PM] -- David Frith says:
The following are the latest versions of hpzbdi.dll and are not publicly available on hp.com as they were not intended for public release. The updated dll files will need to be delivered on a case by case basis via the standard escalation process from HP:
•32-Bit: hpzbdi.dll (1.1.2.51)
•64-Bit: hpzbdi.dll (1.2.2.51)
[Thursday, March 29, 2012 5:04 PM] -- David Frith says:
The updated dll files will need to be delivered on a case by
[Thursday, March 29, 2012 5:05 PM] -- Rajesh Y says:
I am sorry to say that we do not have seperate dll files available with us. In orer to get the dll files, please re-install the printer driver.
[Thursday, March 29, 2012 5:05 PM] -- David Frith says:
I have to go get this serial number, back in 5 mni
[Thursday, March 29, 2012 5:05 PM] -- Rajesh Y says:
OKay.
[Thursday, March 29, 2012 5:11 PM] -- David Frith says:
hang on, you don't have these files ?
[Thursday, March 29, 2012 5:12 PM] -- David Frith says:
that this article talks about
[Thursday, March 29, 2012 5:12 PM] -- David Frith says:
so a serail number will not help
[Thursday, March 29, 2012 5:12 PM] -- David Frith says:
can you escalate this
[Thursday, March 29, 2012 5:12 PM] -- David Frith says:
[Thursday, March 29, 2012 5:12 PM] -- David Frith says:
you have read that I have ended up here by reading an HP support document
[Thursday, March 29, 2012 5:12 PM] -- Rajesh Y says:
David, I have already informed you that we only provide support to printer within warranty.
[Thursday, March 29, 2012 5:13 PM] -- Rajesh Y says:
If the printer is out of warranty then we would be unable to assist you.
[Thursday, March 29, 2012 5:13 PM] -- David Frith says:
yes, but even if I give you one, can you get these files ?
[Thursday, March 29, 2012 5:13 PM] -- Rajesh Y says:
However, you could contact the HP Phone support for complete assistance.
The contact number is mentioned below:
1300 721 147
If dialing internationally: +61 3 8833 5000 Monday - Friday - 9am - 5:30pm Saturday 10am - 3pm (excluding public holidays)
Please note that there would be a charge in case to you decide to continue with the phone support
[Thursday, March 29, 2012 5:14 PM] -- David Frith says:
here is one, hopefully
[Thursday, March 29, 2012 5:14 PM] -- David Frith says:
CB516A
[Thursday, March 29, 2012 5:14 PM] -- David Frith says:
CNFY312755
[Thursday, March 29, 2012 5:15 PM] -- Rajesh Y says:
David, we could not take multiple serial number of printer in the same chat session. I would request you to start the new chat session.
[Thursday, March 29, 2012 5:16 PM] -- Rajesh Y says:
However, I would like to inform you that this printer's warranty has also expired on 5th August 2011.
[Thursday, March 29, 2012 5:17 PM] -- David Frith says:
I have just checked the print server, we have over 100 HP printers. I'm sure some are in warranty.
[Thursday, March 29, 2012 5:17 PM] -- David Frith says:
Can you escalate this call?

Hi David,
The recommended path to resolve the issue is to upgrade to the latest UPD driver which does not use an hpzbdi files. The latest version of the driver has changes for a terminal server environment.
UPD is available here:
www.hp.com/go/UPD
It is recommend that the UPD in a Citrix Environment be reviewed. You can find it by the following:
Start at www.hp.com/go/UPD
Click on the Documentation Tab
Scroll down and click on "HP Printers Supported in Citrix Presentation Server Environments (PDF)
Migrating the print queues on the Print Server can be automated using AutoUpgradeUPD.exe in the PARK.
The PARK is available the the same download page as the UPD.
Click on the Download Software on the same URL from above.
Select driver PDL and OS.
Scroll down to HP Printer Administrator Resource Kit.
At the same time, grab the System Administrator's Guide as well as a resource.
Making sure that the content is familiar and that the preparation for the roll is key in making it go smoothly.
It is highly recommended that the UPD driver be qualified in a test environment prior to rolling into production.
Kazman
I am an HP Employee
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as Accepted Solution

Using Windows 7 RC on bootcamp: will i need upgrade or full?

I'm running Windows 7 RC (Ultimate) on my macbook pro via bootcamp. I'm anticipating the expiration on it and I need to know if it will i need to buy the upgrade or the standalone for windows 7 ultimate when it is released in october?

The upgrade version for $49 is thru July 11th. The expiration on RC is not until MARCH though.
And a clean install is recommended path.
I would NOT buy Ultimate this go-around! Home Premium is fine for most anyone.
http://www.winsupersite.com/win7/faq.asp
http://discussions.apple.com/thread.jspa?threadID=1866970&tstart=0&messageID=974 7423#9747423

ASA Firewall Upgrade from 8.2,8.4, to 9.0

Dear All ,
we have five firewalls with the following details:
First Firewall
Hardware:   ASA5550, 4096 MB RAM, CPU Pentium 4 3000 MHz, Flash 256MB , BIOS Flash1024KB , ASA IOS 8.4(3) ,Device Manager Version 6.4(7)
    my question can i upgrade ASA IOS 8.4(3) to 9.0 directly without any issues also can i upgrade Device manager 6.4(7) to 7.0 without upgrading the       ASA IOS itself
Second Firewall
Hardware:   ASA5520,2048 MB RAM, CPU Pentium 4 2000MHz, Flash 256MB , BIOS Flash1024KB , ASA IOS 8.2(3) ,Device Manager Version
6.2(3)
my question can i upgrade ASA IOS 8.2(3) to 9.0 directly without any issues also can i upgrade Device manager 6.2(3) to 7.0 without upgrading the       ASA IOS itself
Third Firewall
Hardware:   ASA5520,2048 MB RAM, CPU Pentium 4 2000MHz, Flash 256MB , BIOS Flash1024KB , ASA IOS 8.4(3) ,Device Manager Version 6.4(7)
my question can i upgrade ASA IOS 8.4(3) to 9.0 directly without any issues also can i upgrade Device manager 6.4(7) to 7.0 without upgrading the       ASA IOS itself
Fourth Firewall
Hardware:   ASA5520,2048 MB RAM, CPU Pentium 4 2000MHz, Flash 256MB , BIOS Flash1024KB , ASA IOS 8.4(3) ,Device Manager Version 6.4(7)
my question can i upgrade ASA IOS 8.4(3) to 9.0 directly without any issues also can i upgrade Device manager 6.4(7) to 7.0 without upgrading the       ASA IOS itself
fifth Firewall:
Hardware:   ASA5520,2048 MB RAM, CPU Pentium 4 2000MHz, Flash 256MB , BIOS Flash1024KB , ASA IOS 8.2(3) ,Device Manager Version 6.2(3)
my question can i upgrade ASA IOS 8.2(3) to 9.0 directly without any issues also can i upgrade Device manager 6.2(3) to 7.0 without upgrading the       ASA IOS itself
please help i am doing the upgrading remotely using the ASDM and i don't want to do any upgrade could result disconnectivity.
Best regards

Hi Basel,
Honestly, I wouldn't suggest a direct upgrade from 8.2 to 9.0. This is a *major* upgrade. The recommended path to reach 9.0 would be from 8.2-->8.4-->9.0
Here are the release notes for 9.0:
http://www.cisco.com/en/US/docs/security/asa/asa90/release/notes/asarn90.html#wp690047
Per above document:
If you are upgrading from a pre-8.3 release, see also the Cisco ASA 5500 Migration Guide to Version 8.3 and Later
for important information about migrating your configuration.
Once you are on 8.3/8.4 (I would suggest 8.4 as a lot of issues were fixed post 8.3 as that was a huge transition from 8.2) upgrade to 9.0 is fairly simple.
Major part is upgrade from 8.2 to 8.4 as configuration changes and few things can be broken as a result. I would highly recommend you to check these docs before attempting an upgrade and also do it with some maintenence window so as to correct things in case they broke:
Following doc talks about 8.3 but it is applicable to direct upgrade to 8.4 as well:
https://supportforums.cisco.com/docs/DOC-12690
Release notes for 8.4:
http://www.cisco.com/en/US/docs/security/asa/asa84/release/notes/asarn84.html
Sourav

How can i download a stand alone version of adobe reader 9.5.2 for windows XP

I can download the .msp for 9.5.2 but this will not install on Windows XP. I need to download a stand alone version for deployment to client machines.
Please help.

Here is the Recommended Path
Reader 9.5.0 -> 9.5.1 (Quarterly)-> 9.5.2 (Quarterly)
Please slso consider the article mentioned below for Reader Deployment
http://helpx.adobe.com/acrobat/kb/update-patch-acrobat-reader-7.html
~PRANAV

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