Recovery Manager Software

Hello,
My name is Adrian Danalache, and i own a HP G62 (Not sure if product number is relevant). It came with the OS Windows 7 Home Premium x64.
The problem at hand:
I have re-installed a different OS that i own and that is Windows 7 Professional x64, however i have not done a back-up to disks of the pre-installed OS that came with my laptop. The Recovery partition is still there thow and i want to know if it's still possible to back-up the Recovery drive to DvDs. Albeit i know i would need the Recovery Media software or something along those lines. I have tried a few software i found on the forums but there were some compatibility problems. So if there is any chance i can still make the Recovery disks a response and a link to a compatible Recovery Manager would be very much appreciated.

Hi,
Please check the following link:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c01867418
Regards.
BH
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Similar Messages

Dv6775us HP Backup and Recovery Manager software corrupted - can't find download

I am getting an HP error message saying the HP Backup and Recovery Manager software has been corrupted and needs to be updated. For over an hour I have been frustrated trying to find where on this site to download a replacement of what was installed or an upgrade that would repair the problem.
Can anyone point me to where I can get the software? Thanks.
HP Pavilion dv6775us
Vista Home Advanced

Did you make a recovery disk set or usb recovery media?
If you did, then you are in luck because that is the software that can be used to reinstall the Recovery manager.
The downside is that you will have to do a factory image recovery to reinstall the software. A recovery is a destructive process, unlike a Windows stystem restore. A recovery will mean that you will needto save all of your data externally to avoid losing it and reinstall all of your programs after the recovery is complete.
Regards,
erico
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Recovery Manager Software for HP Probook 440

Hi there,
I am looking to make a recovery disk for my window 8.1 pro. But i am missing recovery manager software? Is there any help? I have searched but i didn't get!!

Hi:
You can see if this W8.1 recovery manager software will work for your model.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-135303-1&cc=us&dlc=en&lc=en...
If not, when your notebook doesn't have the recovery manager software, you will have to order a set of recovery disks for your notebook from HP.
Contact them for the country you live in at the link below.
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

Where can I download HP Recovery Manager for my TouchSmart 610--1150xt running WIndows 7 x64?

Many users would prefer a clean install of Windows with the option to install only those applications that they personally find useful. Currently, if performing a clean install of Windows -- even if creating recovery disks and maintaining the HP recovery partition -- it is not possible to access the Recovery Manager with the option to re-install only the drivers and any useful preinstalled software. The only options under these circumstances is to perform a system restore back to the factory state thus removing an separate clean installation of the operating system or reinstalling the limited number of drivers and applications available for the TouchSmart from HP Support.
If it were possible to reinstall the HP Recovery Manager software, it should also be possible to selectively re-install needed drivers and applications from the recovery partition using the "Software Program Reinstallation" and "Hardware Driver Reinstallation" options. These options are not available from the boot menu or reinstall disks.
I have found downloads for the Recovery Manager software specific for Windows Vista and for certain specific HP laptops running WIndows 7, but I have been unable to locate a similar download for the TouchSmart 610 AIO. Has anyone located a download of the HP Recovery Manager software applicable for the TouchSmart 610?

This procedure uses the original factory installed HP OEM Windows product key and HP OEM certificate and requires the HP BIOS to have SLP/SLIC v2.1. This procedure will install a completely clean Windows 7 installation and may require the installation of HP drivers. Some HP drivers and/or HP software needed by your computer may not install because the OS is no longer branded as "HP". Please create your personal HP Recovery Disc set before continuing with these instructions. Back-up all of your personal data and files before proceeding with this process.
1) Download and unzip ABR Beta for Windows 7. Here is the main page to ABR for Windows Vista. Please follow the "How to use it" section for information and instructions on how to use it. These steps apply to Windows 7 as well. Perform the "activation backup" on your original hard drive with the factory HP OEM Windows installation, saving the backup files in several locations (USB stick, SD card, external drive, etc.).
2) Download your version (the version that was preinstalled on your HP computer) of Windows 7 from Official Windows 7 SP1 ISO from Digital River. Using the built-in Windows 7 CD/DVD burning software, burn the downloaded Windows 7 ISO image to a DVD.
3) Install Windows 7 from your new "Windows 7 disc" to your SSD, following all prompts as needed. Don't enter a Windows product key and don't allow Windows to try to auto-activate. After the Windows installation is complete, run ABR "activation restore" to "install" the previously backed up product key and certificate. Verify that Windows is activated, if not activated... repeat "activation restore" until Windows 7 is activated.
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
I, personally, have used the above procedure with great success on many HP desktops and laptops. I can't comment on how well it works with HP TouchSmart computers as I haven't had one to experiment on until recently.
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Frank
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HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240

Unable to use Recovery Manager on HP Pavilion Elite HPE-112y PC Windows 7

HP Pavilion Elite HPE-112y PC.
Genuine Windows 7 Home Premium - 64-bit.
I'm having problems with my Recovery Manager. A few days ago it was working fine. The other day when I tried to access either the "Software Program Reinstallation" or the "Hardware Driver Reinstallation" to check something out, both my DVD and BD drives opened and a message popped up saying:
This system does not have a recovery partition. The recovery process needs to use the set of recovery discs you created previously. Please insert disc #1 now.
I did not create any such recovery discs. I don't know how this happened. When I looked at the "I'd like to take precautions" section of the Recovery Manager, the "Recovery Disc Creation" and the "Remove Recovery Partition" are grayed out, but the "View Recovery Report" is still active and there is some kind of report in it. I don't know what the report means.
I did ask for advice somewhere else and was asked to post a screenshot of my Disk Management from the Computer Management. After seeing the screenshot, I was told that my recovery partition is there and in good health and there is a possibility that something is preventing the recovery process from seeing it.
I'm asking around for advice before I try anything. I want to be very cautious before I do anything drastic.
Is there a chance that I can find my Recovery Partition and restore it? Or will I have to do a full System Recovery to get it restored?
===============
I'm not trying to make any changes yet, but I thought I would take a look at the System Recovery in the Recovery Manager. When I click the System Recovery button this is what I see.
Restore your computer to its original factory condition.
Your computer does not have a Recovery partition.
If you want to continue the restoration process, make sure you have inserted disc #1 and then click "Yes" to continue, or click "No" to exit.
Is this going to be a problem if I need to restore my system?

Hi,
Even though the Recovery Manager software is unable to launch a system recovery, the f11 option may still work as it uses an entry in the BCD ( boot configuration data ) to launch via the f11 method at start-up. Saying that, I would definitely recommend getting a set of Recovery discs in case it does launch correctly, just to be on the safe side.
Regards,
DP-K
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Recovery Manager provides backup with empty folders

My girlfriend's Compaq Presario was recently infected with some sort of virus which made accessing anything impossible, even in safe mode. System Restore was also a bust. Instead of seeking advice from anyone who knew more than me, I decided to perform a recovery with back up. When prompted to back up the files to a partition, no drives were listed except the DVD drive. So I plugged in my external and the back up process seemed to work just fine. I then unplugged it when it was finished and it began to install Windows. The fresh install worked just fine, so I plugged in my external and began to transfer the backup files. The recovery manager unpacked all the data with no issues save one: Every folder is empty! I have a feeling the data is there, since if it were empty folders to begin with, it wouldn't have taken so long to unpack. I have since attempted to access them using Power ISO with limited success. Please someone help!

hawsar wrote:
please send me the link for hp recovery manager software thanx
Sorry. I can't help you with that. The set that I have is for my dv7-4180es loaner laptop. Each set is specifically tailored to a particular laptop/mini/elitebook or desktop PC. My set won't work in your notebook.
You will have to use the recovery disk set you created or purchase a set from HP. You can also purchase a set from HP Partners.
Please answer the question from my previous posts.
Help in the forum is cdependentent on it being a two way street. Selectively answering questions that provide troubleshooting information is definitely not helping us to help you.
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Recovery manager program in not running

sir.
I have dm4-1160us notebook..
I want to recover my windows 7 primium from the recovery partition..
but there is know software for recovery manager right now..
by mistake I have uninstalled it from my laptop ..so unable to recover my window..
so please tell me a proper solution.
how to find the recovery manager software program..
please tell me the linke on the internet..
please please please..

Hi,
just look at that ENTRY routine. It calls routine PROCESSING and this routine call GET_DATA. Look at the code:
VBCO3-SPRAS = NAST-SPRAS.
VBCO3-VBELN = NAST-OBJKY.
VBCO3-KUNDE = NAST-PARNR.
VBCO3-PARVW = NAST-PARVW.
So the key to data is stored in global structure NAST. So fill global NAST structure in your program and call entry routine from RVADDN01. If you want to more about data, just put break point in the entry routine and print sales document from the standard transaction. It should stop there (it depends on customizing which print program is set) and you will be able to check values of all structures.

NOT SHOWING FACTORY INSTALLED SOFTWARES IN " RECOVERY MANAGER "

I'VE TRIED TO REINSTALL SOME SOFTWARE PROGMS BY USING " RECOVERY MANAGER ".
BUT I DIDNT FIND ANY FACTORY INSTALLED SOFTWARE PROGRAMS.
PLZ ASSIST ME.
I WILL BE WAITING FOR UR KIND REPLY.
THANK U SO MUCH.

That is odd - that is, as long as the integrity of the Recovery Manager is intact, I would expect it to work.
For example,
If you have reinstalled the system using other than the Recovery Manager,
or if you have upgraded the Operating System,
or added / Removed data from the Recovery Partition,
OR if the Recovery Manager is corrupted in some way,
then
the Recovery Manager will either not work at all, or may at least show inconsistancies.
======================================================================================
You might try using a Restore Point to "go back in time" and see if the setting can recover.
Using Microsoft System Restore (Windows 8)
HP PCs - Restoring Files that were Backed Up Using HP Recovery Manager (Windows 8)
You can go to your system's website for the current Drivers and Software that are available for your computer.
First, create a place to which you can return in case things do not work as you hope:
Create a restore point
Install Software and Drivers from HP Website
Go to the top of the HP forum page to Support and Drivers
If prompted, Enter your Country or Region and
Enter your Computer Model information,
Go to Software and Drivers...
Enter your Operating System in the Drop-down menu... Scroll down
Select desired Category Software – Solutions >> Driver - Keyboard, Mouse and Input Devices
NOTE: Download ONLY the relevant drivers and software for YOUR hardware - note that in the website you might find more than one kind of driver for more than one model of computer -- this is normal, but it does not mean YOUR computer uses all the software offered.
Expand and decide if you need to install that package.
Assure that you download and install only the most recent versions of each driver or program.
Save the appropriate *.exe installation package on your computer
NOTE the name and the location - the *.exe file will likely save to "Downloads “
Install the Software / Driver installation package: If you have ‘Admin’ control, you may highlight the package(s) and “double-click” to install, else Right-Click, Select ‘run as Administrator’ and install.
NOTE: There is sometimes a lot of information at the computer’s website. Take a look at what’s available and bookmark the page for later reference.
======================================================================================
Kind Regards,
Dragon-Fur

Which software can i use for recovery management that will allow me to use DVD's instead of Flashdsk

which software can i use for recovery management that will allow me to use DVD's instead of Flashdisk? I find DVD's easier to use. i am using windows 10

As the other posters wrote in order to take a movie file and turn it into a DVD that can be played in standard DVD players you need a DVD authoring application. That you need a separate program to create the DVD is standard procedure and has been that way since the beginning. All Apple produce that can produce video files require an external authoring program. iMovie, iPhoto and Final Cut all do this.
One other thing I will comment on is your choice of output format. You will almost certainly be disappointed with the video quality of your finished DVD if you put a HD video on a SD DVD. Unless you plan to burn a bluray disk you will get a better quality video if you output as SD if you plan to burn to an SD disk.
regards

Webcam software, Imaging device, Hp recovery manager

Firstly, I apologize for my English.
Second thing, I have HP Envy dv6 7210tx 3rd Gen. i7 having Windows 8.1, For the last few days, my laptop wasn't working properly. so i "Refresh" it by using a Win 8.1 DVD. After refeshing, My Integrated HP Truevision HD webcam was working properly but one day suddenly it stopped working. My Cyberlink youcam responded to Turn On the intergrated webcam. i dont know how to Turn it ON. I check the Device Manager, My device Manger doesn't has the "Imaging Device". but it had Hp webcam in Human Interface Manager. Unfortunately, I uninstalled it. I refreshed it again. Installed All the drivers again. People say webcam driver is included in Youcam Software. i did everything i could. but i neither have the imaging device nor the Hp webcam. Please Help.
the other thing, is there any Hp recovery manager for Hp envy dv6? because i didn't it even in the HP drivers for Envy dv6.

Hi FahadNagi,
Welcome to the HP Forums!
I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand you are having an issue with your Webcam. You are getting a message that it is turned off and to turn it on.
You can enable and disable devices in Device Manager.
If you have uninstalled the software, you can download and reinstall it from the web page. HP ENVY dv6-7210tx Notebook PC Drivers
You can also try running The HP Support Assistant to aid with HP updates and resolving issues.
Have you ran the built in troubleshooter in Windows 8.1 Using Automated Troubleshooting (Windows 8)
Have you done all your Windows updates?
You can also reinstall the software from recovery manager. Using Recovery Manager to Restore Software and Drivers (Windows 8)
You also inquired about a recovery Performing an HP System Recovery (Windows 8)
You will be presented the opportunity to backup your personal files to prevent data loss, during the recovery process. If you have not done one recently, I suggest you do one now.
Restoring Files that were Backed Up Using HP Recovery Manager (Windows 8)
I hope this helps.
Sparkles1
I work on behalf of HP
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HP Software for the HP Pavillion dv6-6117dx (Need to recover system without Recovery Manager

So I installed Windows 8 but was forced to delete all partitions, then I installed Linux Mint 14 Nadia, now I'm back to Windows 8 and I want to get Windows 7 Home Premium back or Windows 7 Professional (Microsoft Downgrade Rights)
And I cannot download the software HP provides when you first setup the computer, but now I do not have HP Recovery Manager or Support Assistant so I need that to reinstall all the programs and get back to Windows 7 Home Premium. But I do not want to spend any money on it like spending $15 on 2 stupid recovery discs, what a rip off! Ok can someone help ASAP also Im on Windows 8 Professional
This question was solved.
View Solution.

If you did not burn your Recovery Disks using HP Recovery Manager before deleting all partitions there is no way to download the files now. Ordering Recovery Disks is best option.
If you can read the 25 character Microsoft Windows 7 license key attached to bottom of laptop , you can download a Windows 7 ISO file to burn to a DVD.It must be the same version that is listed on the Microsoft COA sticker. Windows 7 Home Premium
Link to the Windows 7 ISO file downloads:
http://www.mydigitallife.info/official-windows-7-sp1-iso-from-digital-river/
Get ImgBurn to burn the iso image to DVD using slow burn speed.
Or use the Windows 7 USB/DVD installation tool to convert the ISO file to a Windows installation on DVD or USB flash drive.
http://www.microsoftstore.com/store/msstore/html/pbPage.Help_Win7_usbdvd_dwnTool
Use the 25 character product key on the PC to activate the installation.
Next go to your support and driver page to install the drivers you need.
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HP Envy 17-1181NR, Startup Repair / Recovery Manager / etc. not working

Okay, I've read some other similar threads made recently ("HP DV7 Recovery Issues", "HP Envy 17-2100ex") but feel I need to ask for help for my specific circumstances.
Model: HP Envy 17-1181NR
Product No.: YL747UA#ABA
SN: CNF0414VRL
Hardware: 17.3" Notebook, Intel Core i7-720QM processor, 750 GB HDD, 6 GB mem ...
OS: Windows 7 Home Premium 64-bit
Noticed computer was running really slow last night and this morning, ctrl+alt+del to bring up task manager, eventually saw that somehow (maybe with a recent upgrade?) msmpeng.exe was started and running, though I had disabled it long ago. I killed the process tree within task manager.
Looked online and read how much of a bother this msmpeng.exe can be and resolved to disable it again to keep it from starting automatically at Windows startup. So following what I read, ctrl+r, typed msconfig, used that to disable the antimalware services that launch/use msmpeng.exe and a couple other services that seemed completely unnecessary (I was 95% sure).
Restarted machine to have changes take effect, came back to it minutes later frozen at a wallpaper that's blue with light rays coming down through it, as with sunlight through water. Mouse cursor moves, but unresponsive to all keyboard and mouse button input. Later discovered this screen is the background to the Recovery Manager, which was hung...
Later discovered what had happened: that on the first restart, starting Windows normally, it reached a BSOD with message:
"UNMOUNTABLE_BOOT_VOLUME" ...blah, blah, blah, * * * STOP: 0x000000ED (0xFFFFFA80064D8C00,0xFFFFFFFFC0000185,0x00000...,0x00000...
Which flashed for a split second before auto-restart, this time stopping at "Windows Error Recovery" screen giving choice between "Launch Startup Repair" and "Start Windows Normally" again. The former happened automatically after 30 second or whatever time delay, and then after loading files, hung at the water-screen described earlier. I can repeatably encounter these two outcomes for the two choices on the "Windows Error Recovery" screen.
Hitting escape after restart, and hitting F11 for "System Recovery" takes me to same water-screen hang point. I tried looking at system info, then doing system diagnostics, tried different scans and eventually the system tune-up scan. This failed with:
Memory Test: PASSED
SMART Check: PASSED
Short DSTL FAILED
FAILURE ID: 94UFL3-5B65QF-XD002K-6OUL03
PRODUCT ID: YL747UA#ABA
Hard Disk 1
This made me think of a disc error and that I can't trust Recovery Manager to be launched correctly from the recovery partition, D:, so I popped in my recovery DVD (first of 5 burned from recovery partition much earlier). Choosing repair options in the startup from this disk, after changing the boot device order in the BIOS settings (F10), brought me to the very same hanging at the water-screen.
I then tried F8 for "Advanced Boot Options" and various safe modes with the intent of reaching a command prompt to run "chkdsk /f /r" and/or "fixboot". But it can't get past loading the CLASSPNP.SYS driver. And without a command prompt now, I can't very easily copy in a pristine CLASSPNP.SYS from matching model / OS.
Is this HDD gone bad, just coincidentally with what I'd changed? Or is this a software issue as I'd be inclined to believe? Any thoughts or inputs from anyone will be much appreciated. Thanks.

Hi
I found some info that may help you
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c01890478
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c01867124
Hope this helps.
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Lion Battery Management Software seems to be erratic.

The Lion OS X 10.7.2 battery management software appears to be very erratic.
I just brought a new MacBook Pro direct from Apple last week (late 2011, 15", 2.4 GHz, 8 GB 1333 Mhz DDR3, 7500 rpm disc) with Lion OS X 10.7.2 preinstalled, i.e., the latest and greatest. I was only getting 3 hours on a battery charge until it ran out. After searching the forums nothing quite matched (older models, different graphic cards, more constrained systems, Lion software upgrades, etc).
I have the screen brightness set to about 50%, the power option "put disks to sleep whenever possible", and the keyboard set to turn off the light after 30 seconds of non-use. On battery, I have "display sleep" at 6 minutes and "computer sleep" set to 10 minutes. So I am not pushing the power consumption very hard.
I ran a "repair" from the recovery partition and my hard disk had no problems.
So I tried the Reset Power Manager metioned in another thread:
Shutdown
Depress Ctrl+Option+Shift
Power on
Hold for at least 10 seconds
Power on
and that extended my battery charge to 6 hours, not quite the 7 hours advertised. (I even tried it on my mid 2009 Mac Book Pro 13", Snow Leopard OS X 10.6.8 and its battery life was extended by about .67%).
But I started seeing odd reporting in the "time remaining" in the battery icon. The "time remaining" would fluctuate by as much as 20% in a just a few seconds, going either up or down! For example, it would jump from 4 hours to 3 hours, then up to 3.5 hours then up to 4.5 hours, down to 1.3 hours, and back up to 4.0, and so forth whenever I changed the state.
So I watched the "battery charge remaining" over several hours with different states: (WIFI on/off, start/stop applications, turn Thunderbird/Firefox to offline and back to online; Thunderbird is not an issue because I have it set to check for incoming messages every 2 hours not every few minutes) and I monitored using the Activity Monitor and the widget iStat Pro. The cpu was reported to never exceed 2% busy, user+system, and free memory never fell below 5.9 GB with minimwl swapping and paging, i.e. the machine was basically idle even when I had WIFI on with Firefox watching Adobe Flash video from the net, which is purportedly a CPU hog (it is not).
Has anyone else seen this erratic battery software managemt behavior? Does any have an explanation?

I noticed in some archived threads that someone suggested changing "time" to "percentage" because "time" remaining is calculated every few seconds and is very sensitive to changes of state as I noted in my post. I don't see that "solution" as much use because it doesn't tell me "percentage" of what? The amount of charge left? What I really what to know is "how long will my charge last?". 70% of 3 hours is something quite different than 70% of 7 hours. It seems to me that the time remaining ought to be calculated less often. The value is reported in hh:mm. I don't see much point in calculating it every few seconds. Once a minute would actually be more accurate.

Windows Vista / 7 Recovery manager installer?

I have a TX2500. Recently, the OS was corrupted warranting a format and reinstall.
Since I was unable to enter Windows to do this, I was unable to restore from the recovery manager. F11 doesn't work.
I don't have the ability to create a recovery disk, or USB drive, because I am unable to get into windows.
What I have been able to do:
reinstall a different OS (windows 7) without a product key for the purpose of troubleshooting only.
What I need to do:
Install the HP Recovery manager into windows 7 in order to a) run recovery from my recovery partition, or b) create a recovery disk / USB.
I am absolutely baffled that the recovery partition is not a stand alone installation, and instead requires a program to be installed and run from a functioning windows installation.
In order to install windows again, I need the recovery manager. In order to get the recovery manager, I apparantly have to reinstall windows.
After scouring the site, I've found a dozen references from "hp employees" to recovery manager patches. These do not help me, because I no longer have recovery manager.
All I need is the full installation for Windows 7 recovery manager, or some other way to access this apparantly useless lump of wasted hard drive space known as the "HP_RECOVERY" partition.

Thanks for the download.
Well, I've tried that download every way I could think of on multiple computers. All that ever happens is the file is unpacked, a "power recover" icon shows up on the taskbar (in the running programs section) for several seconds, then disappears. When running the installer directly from the unpacked files, the same thing happens.
I've tried this most recently on a clean format / install, then unpack / run the file, then restart when it finishes. Nothing appears under installed programs, nothing comes up when searching for it.
Each of the computers I've tried this on is running Windows 7. One of them is an identical laptop with the same recovery partition that was formatted and had Windows 7 installed on it a while ago. The only HP software it has are the drivers.
I don't have any versions of vista lying around, other than the inaccessible data in the recovery partition. I'd have to dig around a bit to find an old version of XP to try that, but I really haven't had time to do that recently. Ideally I would like to be able to install the HP Recovery Manager in windows 7, and use it to a) restore the stock version of vista on the laptop, or b) create a backup disk, and use that to install the stock version of vista to the laptop. The reason I can't just leave windows 7 on the laptop is because it's the installer for another computer, and I don't have a license for it.
Can you think of any other installers that work to put the recovery manager on a windows 7 computer?

Recovery Manager / Windows 8 / Failing to restore / discs purchased from HP

Last week I purchased a set of recovery discs directly from HP.com. Before this my laptop was running perfectly fine, no issues at all. I purchased the discs in hope of restoring my laptop to its factory settings. After receiving the first set of discs I inserted the first disc and powered my laptop down and then powered it back up. I then proceeded to follow the instructions presented in the interface. I noticed when I got to the 4th disc, the "Application and Driver Recovery DVD", that the image was not taking at all. After such I received the following message in Recovery Manager: "In most cases, recovering the hard drive will fix your problems. If your problems continue, you may need to contact HP Support. Find HP Support contact information in your PC documentation".
From there I clicked on the "finish" tab that resulted in the laptop powering down but not rebooting. So I powered it back up manually where I received the infamous "Boot Device Not Found / Please install an operating system on your hard disk / Hard Disk (3F0) / F2 System Diagnostics" message. I was immediately alarmed. I proceeded to repeat the system recovery instructions once again. These were the instructions provided by HP along with the recovery discs.
Once again I received the same messages, the same results. So I immediately contacted HP support. The first agent I spoke to acted as if he had never heard of the "Boot Device Not Found" problem, which I now know is very common with HP notebooks. He diagnosed the problem as faulty recovery discs, thus he had a new set expedited to my home. I received them a few days later, the exact same set of discs and instructions. Of course I was feeling weary about things at this point. And as I expected I received the exact same results as I did with the prior set of discs.
So once again I contacted HP support where they looked into other problems, such as the health of my HDD. But the HDD passed both the quick check and the extensive check. Like I stated earlier, before I started the recovery process with the HP discs I had no problems with my laptop at all, including my HDD. So the agent had me go through the BIOS solution that I have seen others use on here, where legacy mode is enabled. This solution to failed.
I've also tried resetting the BIOS to it's default settings. I've also carefully removed my HDD and reseated it nice and snug. After doing so I ran the diagnostic tool, and once again the HDD passed with flying colors. HP support finally suggested, as I was already expecting, for me to have the laptop sent off to them to have it repaired. This is not an option. It was a perfectly running machine before I ran the recovery discs and it should be the same now.
But one thing I did notice from the get go, after receiving the first set of discs, and researching what the interface of the recovery manager should look like (http://support.hp.com/us-en/document/c03489643), was the fact that the interface established by the windows 8 recovery discs that I received, look nothing like that found on the HP support site. It also never gave me the option, like it states in the instructions that were provided with the discs, to select either a "Factory Reset" or a "File Backup Program". The system recovery instructions are dated as Second Edition: March 2014 but the 3 operating discs are dated 2012 with the Driver disc being dated 2014.
Like I stated before, after running all 3 operating discs through, without interuption, the Driver disc does nothing when asked if I have a supplemental disc. With that all being said, has anyone ever been provided the wrong set of recovery discs directly from HP? Or do you know of another solution that might solve my dilema? Any help or suggestions would be sincerely appreciated.
I'm just wondering if I might have received a set of discs intended for let's say a desktop system running Windows 8 instead of the ones needed for a laptop.
The following is the name and part # of the discs that I received: "System Recovery DVD Windows 8 Recovery Media for Windows 8 Products". 1st disc: 708664-001, 2nd disc: 708665-001, 3rd disc: 708666-001, 4th disc (Application and Driver): 712189-B26.

GRuss wrote:
Did the replacement disks work? I have the exact same problem, hours on the phone, no solution except send to them with more money
Nope. I gave up trying to get real support and a resolution from them. You'd think they would have at least a few local American reps to communicate with, but I guess HP is too **bleep** cheap to pay a few extra bucks to hire such people!
Anyhow I took a different route in restoring my operating system, thanks to an individual on another tech site. He gave me a link to an ISO file that at least got me back up and running.
And don't, whatever you do, send them anymore money. It's a complete ripoff, complete sham. After, like I mentioned in one of my earlier posts, communicating hours after hours with HP support over this matter I was told I would receive a full refund, even though the discs sold to me originally had already blown out my Windows 8 operating system. I reluctantly agreed. I just didn't want to deal with them anymore. Over a week had passed and I saw that my credit card had still not been credited like I had been promised by the HP rep. So I called back to see what was going on with it.
Once again I was put through the ringer, told to call this and that number, connected over and over with different Indian reps. Finally one, after speaking with her supervisor, told me I would NOT be receiving a refund because I had received and used the discs. I finally stopped being polite at this point. I blew up on the phone! These effers admittedly sent me the "copied wrong" discs not once, but 3 freaking times! Thus blowing out my operating system! Prior to being told I would receive a 100% refund, I offered to go directly to the HP distribution center where the discs originated from. Ironically it's only about 40 miles from my home. I just wanted to take my laptop there with me to find the correct software to restore my operating system. But they, the HP reps, would not allow such. Complete BS!
Thankfully I was able to contact my credit card company and was able to dispute the charge. When I told the "American" rep that I was having a problem with HP he started chuckling. He pretty much told me that HP was one of the most disputed companies out there. He took care of everything for me. I was able to get a full refund for the time being.
I will never buy another HP product again. And this is coming from someone who has not only an HP laptop but a 2 year old desktop as well, and not too mention my HP printer. After this ordeal they, HP, will never get a dime from me again!

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