Recovery mode zen to

I am stuck in recovery mode on firmware 0.0.0. When I reset the Zen Touch 20gig it just goes back into recovery mode. how do I upgrade and get out of it's

Do you get any other messages onscreen? When you connect the player to a PC, and try to update the firmware, what happens?
Cat

Similar Messages

Accessing Recovery Mode: Zen Vision M

I'm trying to access the recovery mode on my Zen Vision M (I'm experiencing the 'player not detected' syndrome). I followed the instructions by holding the power button toward the power symbol, and then gently poking a paper clip into the little reset hole at the bottom. The instructions say to do this til the creative logo appears, but it doesnt--the screen just stays blank. Am I not waiting long enough? I didnt think it would take much time. The battery level is at about 50%--should I recharge it all the way first?
Thanx for any and all help!!

I checked the device manager and the following message is what I get:
Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 9)
Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available.
I did the check for solutions but nothing came up

Zen Vision:M Problem (Firmware + Recovery Mode) (please un-sti

(apologies on the sticky, i misclicked!)
I've had my Zen Vision:M 30GB for over a year now, and I absolutely love it! Unfortunately, while on my New Years vacation this past week I accidentally dropped it after it tangled in my headphones. Immediately afterwards, I started getting the "recovery mode" problem that seems to crop up. Unable to get past this(it booted only once every million-or-so tries), I decided to use the "MP3 recovery tool" from Creative's site
Unfortunately, it froze up halfway through, and now is giving me a "Hard Disk error". I tried to reformat, and it seemed to wipe it clean...but now it wont even recognize it when I plug it into my USB port to put in new firmware! (The PC recognizes it, but not the Firmware installation)
I don't know what else I can do....any ideas/help, please?
(I looked at Creative's support pages, but they only deal with Warranty repairs, which I don't have as it was a gift.) Can they repair/replace a broken non-warranty player, and if so, for how much?
Or is there another solution I haven't tried yet?
Any help would be GREATLY appreciated!
Thanks in advance!Message Edited by leova on 0-02-200805:06 PM
Message Edited by leova on 0-02-200805:08 PM

Customer Support can also arrange out of warranty repairs, and can advise on the price.
Cat

Creative Zen Vision 30Gb Stuck in Recovery Mode, Freezes when trying to deal with Firmware

My Zen Vision is stuck in Recovery Mode. The PC recognizes it but it comes up as 50mb Storage Media. When you touch Reload Firmware or Format All, it freezes and you have to pull the battery out to shut it off. I don't know what to do. Charges fine, never said anything about HARDWARE issues, just can't get it to not freeze when trying to load firmware back onto it.

I did the same thing, my unit was working perfectly.
I just read that these players have a laptop 2.5 hard dri've installed in the unit. If this is true, the next chance I get, I will take my unit apart (40 gig nomad zen xtra) and see if I can reinstall the firmware directly. It's probably what they do at the repair sho
ps.
Check it out, It may be worth a try!!!

Zen Vision M 30GB is stuck in Recovery Mode

Hi, I have a Zen Vision M 30GB that is stuck in Recovery Mode. I have tried ' Cleaning ', ' Formatting ' and ' Reload Firmware ' but none of my 3 computers in which it was previously used recognise the device. The computers have Win Xp Home, Win xP Pro and Win 7 Pro, 64-bit. I could get it to connect once to my Win 7 and I set the firmware down to .4 ( I think), as I have read that latest Firmware .20 does not recognise some of the new batteries with 400 mAh and 700mAh batteries. I have tried the MP3 Recovery Tool, Creative Wizard tool but none work. Would appreciate any suggestion. I have read extensi'vely the postings about Zen Vision M in the ABIT (anythingbutipod) Forums, but no luck in re-loading the firmware. TIA, MPM

I had installed .4. and in the Recovery Mode, it dispalys v0.0.6. I have Creative Zen Vision M Media Explorer installed in both, my Xp Home desktop and Xp Pro ( not 64-bit) in my laptop. I will check which version of WMP is installed in my Xp systems.
On many occasions, all 3 computers (including Win & Pro 64-bit) signalled ' Un-recognised USB Device many times but now nothing happens and I can operate the touch pad of the Zen even when it is connected to the computers !!

[Zen Xtra] Stuck in Recovery Mode after updating Hard Dr

This is a long post, but I thank you in advance if you read it and think you have any ideas for me. Parts of this post were originally posted on the Nomadness.net forums and parts of it come from my personal email correspondence with one of the experienced users on that site.
Here goes:
I just installed a new HD on my Jukebox, and now I am unable to get it to download the Firmware (current or otherwise) and it remains in a state of rescue mode.
Here is how I posted my dilemma on the nomadness.net forums:
My computer is running Windows XP. I have a Nomad Jukebox Zen Xtra 40GB that I have had for about 2 years, and have had no problems with it, using it at least 8 hours/day 5 days/week (I run it at my desk while I work). I mention that just to give you an idea of how much regular continuous use it has been getting, if that matters. I have regularly downloaded all the latest appropriate firmware, etc. from the Creative website, using the auto updater service. I have one other Creative product connected to this computer, a SoundBlaster Audigy. This will come up again in a minute.
Over time I have accumulated so much new music that I knew I had to either get a new Jukebox or upgrade the HD. Since the Xtra is no longer available new, and upgraded ones are SO expensi've on eBay, I thought I would install a new HD myself. I read the instructions posted here on nomadness.net, and purchased an 80 GB 5400 RPM Momentus 5400.3 Ultra ATA/00 Internal Hard Dri've (that's Seagate).
Ok, now. The installation went easily enough, but now I cannot get the Firmware to reload. My computer recognizes that the unit is connected - it makes the appropriate sound when I connect or disconnect the JB, and under My Computer, there is the icon for the Nomad Jukebox Zen Xtra, under the "Other" category.
When I installed the HD and powered up, I got the rescue menu as expected and started with the "FORMAT ALL". I got the confirmation that it was reformatted and the expected GB of memory showed as available. SO...then I went to "RELOAD OS" and selected the "yes" option to verify that I wanted to reload via USB --BUT-- it only showed the "Start Firmware Update Now" for a second and then went right back to the menu. I have tried using the reset, and every combination of unplugging, replugging, removing the battery, putting it back in, reformatting, etc. and nothing changes. It just goes right back to the rescue menu every time.
I have the Firmware files (old and new) saved on my computer's HD, but when I try to launch any one of them, I get the same annoying message: "Your player is not connected, please connect your player". Well, if the computer thinks it's connected, then why doesn't the firmware file? I don't get it.
If I go back to the Creative auto updater on the website, it still recognizes the SB Audigy being connected, but no longer recognizes the JB.
How can I get the Firmware into the JB if I can't get it to recognize the player being connected? And why is that my computer shows it, if the Firmware file itself doesn't see it's
I received only one response that suggested I check the instructions on the Nomadness FAQs and also the great upgrade guide by Mr. Cheow, also on Nomadness.net.
This was my follow-up post:
Since I posted this earlier today, I have tried everything, and I mean everything, suggested by all of these "guides" to upgrading a hard dri've.
The problem remains that my computer recognizes the Jukebox as a portable device that is connected, but I am unable to get the Firmware file to load because it always says that my device is not connected. It should also be noted that the Nomad Explorer and other applications also will not recognize it (Notmad, JBHTTP, etc.)
Furthermore, I will add that we have two of the exact same model Jukeboxes and two of the same Dell computers running XP, etc. and in every possible combination we have tried, my Jukebox, with the new HD is the one that can not be accessed. So, I know that the connections, drivers, ports, etc. are not defecti've. The only thing that has changed since this morning is that I installed the new HD in my Jukebox.
I would love for any of you who have done this kind of upgrade to offer suggestions, as I am willing to try anything at this point.
After my last post, as a last ditch effort, my boyfriend suggested swapping the hard dri'ves in my Jukebox and his, thinking that perhaps we could get the firmware to download into his, and then switch the hard dri'ves back. Well, it looked as though it was going to work, and then the firmware update stopped almost as soon as it started and so, we are back to the same impasse. It?s the strangest thing, considering that both of us have been using our respecti've JBs daily, and have had no other problems? until I tried this.
We both racked our brains trying to think of a way we could get the firmware from the computer into the jukebox since it won?t load as long as it doesn?t recognize the player. Is there any workaround for this? By that I mean, is there any way at all to get the firmware into the Jukebox with out just launching it as a self-executing file? I know you can't just ?put? the file into the Jukebox, but is there any other means to extract it into the Jukebox so that I can use it's?
Any help you can offer would be most appreciated. I am worried that I have ruined my Jukebox and wasted $75 on a HD that I can never use?.
***Note on the Hard Dri've I chose:
I specifically chose this HD based on information posted by others on Nomadness
In particular, the newer instructions for upgrading a Zen Xtra hard dri've that were posted by an individual who used a 5400 for his own upgrade. I even emailed him with questions before I went ahead with this HD. As someone who has done this before, he felt that since this HD fits the specs of size and type being used by others doing this type of upgrade, including his own, that it would be fine. I honestly don?t think that it is the HD itself.
Since trying the swapping of HDs and Jukeboxes last night, we now have not one, but two, that are stuck in recovery mode and flash ?Firmware Problem? when rebooted. I don?t see how the HD itself could have done this. In fact, I am certain that the HD did not ?cause? the problem.
I have been reading forums about Jukeboxes (including here), anything I can find, looking for possible solutions. I have discovered that there are many people out there with the same dilemma, even those who simply updated their Firmware and nothing else, but now are stuck in the same frustrating place that I am.
***Note on the versions of the Firmware Update files I have tried:
I was going to use the newest one, but then after reading comments on Nomadness, I decided to try the older version that everyone was saying was less problematic. (see below) One of the posters had provided a link to it, and I copied it from there. I also had two other newer versions of the Firmware Update, including the newest one that has supposedly caused all the problems for others, but none of them would launch anyway ? I just kept getting that same message saying that the ?player is not connected?. Actually, to be more accurate, as I think I described in my original post on Nomadness, when I first tried to upload the firmware, it seemed as though it was going to go through with it, but never got further than one segment on the file progress display. On the screen of the player, it said it was upgrading, but after a few hours, it had gone nowhere.
Oldest - ZenXtra_PCFW__03_02_L6
New-ish - ZenXtra_PCFW_LA__20_08
Newest - ZenXtraP4SAudible_PCFW_LB_2_0_03
If you have read this far, then please know that I appreciate it very much. If you have any further ideas or suggestions, please reply.

Amazing that someone noticed this post and took a stab at it after over a year... Actually, I found my answer long ago, and have tried to go back and post?it'son several boards where I had been looking for the answer. It seems to be such a common problem that I figure someone else can surely use this solution as I did. I would suggest that anyone?who is experiencing the frustration of not?getting their computer to recognize their device?read the very enlightening and helpful page that I am linking to here:
http://www.misticri'ver.net/forums/showthread.php?t=30939? (this is from a forum for iRi'ver, but the info and fix are uni'versal)
This simple solution involves correcting the ENUM keys in the Registry (not as scary as you might think) and deleting all instances of your player from the Device Manager and then reinstalling so that Windows and other applications will all recognize your player again. It's so simple, and once I tried it, I was amazed that's all it took to fix the problem.
?I?suggest you read the whole page and follow the instructions as they are given. I deleted and re-installed my player several times and then rebooted a couple of times before it took effect, but then it did, and I was able to download the Firmware and have had continued success with my original player that I posted about as well as others I have acquired since I first posted that message in 2006. For reasons I have not yet identified, this problem still happens every now and again, sometimes when I switch between players to synchronize. It may well be that when I use my registry cleaner or some other utility that "fixes" my registry, that it resets this particular key - but as long as it's easy to fix, it's not a problem. Hope this helps others who may stumble upon this odd little problem with the Zen Xtra.Message Edited by TrixieInDixie on -05-200709:28 PM

Zen touch stuck in recovery mode, anyone who can hel

My creative zen touch is stuck in recovery mode and says there is a firmware problem. Anyone no how i can solve this? or what to do about firmware?

Hi, As you can see from earlier I had the same problem. Caused by trying to upgrade to download the free book from the Times. There is a message and reply on about page 3/4 called "Zen Touch - Firmware". The advice in there pointed to the Devi've Driver in there I enabled my Zen and rebooted PC. I then downloaded 2 upgrade files from NOMAD and it now works. I can't remember the exact sequence of events as it seemed a bit of trial and error but I got there. GOOD LUCK

ZEN TOUCH 20GB - Stuck in Recovery Mode, during Firmware upgrade. HEL

Ooooh dear.
Me and my Zen Touch are completely stuck. Decided to upgrade the Zen's Software and Firmware and am now in deep trouble. Here are the steps I took.
First I sensibly backed up the 2000 songs on the player to my computer. Then I updated the MediaSource software and restarted the computer. Then I decided to go for the big change and downloaded the new PlayForSure firmware installation and that's where the problem starts - It never completed the installation, which I had to manually stop. I knew as part of puting this new Firmware onto the player, the Zen would be wiped clean, which it has. However, I now cannot get it out of recovery mode and it will not respond to attempts to download the new (or any) Firmware onto it.
What I now get is:
-Plug the Zen in, the computer recognises that there is plug and play equipment attached and makes the appropriate noise.
-The Zen will switch itself on as a response (or I can do it manually), with a normal-looking startup. It then briefly flashes a screen saying "Firmware Problem" before going into recovery mode.
-If I choose Clean Up, it takes a few seconds to clean the now empty disk, and returns to the recovery menu
-If I choose Format All, pretty much the same as Clean Up
-If I choose Reload Firmware, it warns me that the firmware will be erased. And asks if it should reload it via USB. You say 'yes' and it briefly flashes up "Start firmware update now" before returning to the recovery mode menu.
And finally, if I select Reboot, that's exactly what it does; the computer recognises that it's turned off, makes the noise, and recognises when it's turned on again.
Trying to download the Firmware from the computer, however, has turned into a nightmare. I've tried downloading the PlayForSure firmware and old Firmware from the files on my computer (running XP, by the way). And I've also tried prompting the Zen starting up the Media Source software, BUT they all claim that the player is NOT connected! Even though it is! The Zen switches on and Windows makes a sound every time I connect or disconnect it!
So what to do? I'm stuck in this vicious circle and no matter what random tricks I try, I can't get out. The player needs Firmware, but the software on the computer claims the player's not connected.
The player is now more than a year old, so I can't return it, and Creative's less-than-generous telephone support is not an option, so I'm left to any imaginati've and kind-hearted subscribers to this list to offer suggestions.
HELP!
Mark in the UK

My son?s Zen simply turned on one morning and refused to do anything except enter recovery mode, giving a firmware problem error and Creative Zen v0.0.58After an hours research I solved the problemI hope this helps someone out, but remember anything you do is your responsibility not mine, continue at your own judgment
Creative site SingaporeDownload driver and firmwarehttp://sg.creative.com/support/downl...ype=0&x=30&y=6
download driverCreative Zen and Jukebox Driver Upgrade version .30.03
firmwareCreative Zen Firmware .00.02
Install driver, connect Zen, should show up in my computerAnd yes, when you open the Zen from there it WILL say not correctly connectedBecause the firmware is corrupted! But it is connected Go to the firmware file and double click, the firmware software will connect to the ZenAnd overwrite the firmware. Follow the on screen instructionsYou may get a warning that the firmware is the same version etc. just do it, as at the moment the Zen is useless. Good luck and if it works repay me by helping someone

Help! my Zen MIcro has gone into recovery mode and wont get out of

My Micro suddenly just went into Recovery mode and i have tried all the options and have had no sucess with any of them has anyone else had this problem if so did you get out of it !! i need help cause the bus ride home is no fun with out it

Ohareehoh,
If the Zen Micro is clicking at the point you are describing, then it sounds like the Hard Dri've has been damaged and you are physically hearing the clicking of the dri've. I would suggest contacting support for repair options.
Daniel

My Zen MicroPhoto goes straight to Recovery Mode and I dont know what to

Hey, I need help figuring out why does my Zen MicroPhoto goes into recovery mode now by itself. I had difficulties with the same issue with a Zen Micro. My Zen MicroPhoto had issues in the past where it would spontaniously restart and rebuild the library. I would one second listen to music on the bus and sit down slowly, then the music cuts and the zen microphoto resets itself. Can I get some help here?! I really dont want to resort to sending it out for repairs unless its a last resort.

lauren842012 wrote:
help my iphone 3g is stuck on recovery mode and i dont know what to do as its my first iphone and i got it second hand i stupidly tried to reset it on my laptop and i think i have buggered it up but i also got it unlocked a few days ago and i am worried i wont be able to use my 3sim in it anymore need help and ideas
thanks ......
Press and hold the Home and Power buttons on your iPhone until it shuts off.
Connect it connect it to your computer with th USB cable.
Press and hold down the Home button.
Hold it it down until iTunes says your device is entering recovery mode.
Now you should be able to Restore using iTunes.

Zen touch stuck in recovery mode after usual update attempt.HE

I like many others on the forum have attempted to carry out the firmware update only to be left in the same position as many others.My zen touch is now stuck in the recovery mode with no firmware and my pc wont recognise the player. The o/s on my pc is windows xp professional version 2002 service pack 2. I have wiped the hard dri've and installed a copy of windows 2000 but still no luck. I re-installed windows xp and now in device manager i have a creative zen touch showing and also a pci modem both with yellow ? marks next to them with a message of re-install drivers code 28,however the drivers are already installed with the latest driver from the creative web site. It appears that the pc wont recognise the player because there is no firmware installed. I have tried almost everything that has been mentioned on the forum and am now at my wits end. The player was working perfectly well before trying the firware update and i think that it is disgusting that a company as large as creative has not helped more with this problem ,looking at the amount of people that has had this same thing happen to them.Any help from you good people out there would be much appreciated. Thank you.Paul.

I too tried the 'upgrade' and now my Zen is history. I will not give up - I just do not have the hours that it will take to fix available to me right now.
I am very serious, Creative People, I have 2 suggestions:
) remove the faulty upgrade from your website
2) Fire the person who initiated the upgrade.
I certainly wouldn't have a job if I created an upgrade like this.

Zen microphoto stuck in recovery mod

Okay, so my zen is stuck in recovery mode. I've tried taking the battery out for hours, and i've tried each option in the recovery mode, all of which do nothing. I've plugged it into my computer and it's recognised, but when i run the Creative recovery tool, it says my zen is not connected and so nothing can be done. I don't know what else to do...
I'm going insane, and getting really impatient. I'm pretty computer illiterate so you'll have to talk dumb to me

Mine is doing the exact same thing. I have tried everything (and, unlike Jellypigs , I am an advanced computer user / system designer/builder).
Whenever I choose any of the options ("Clean up", "format" "Reload firware" "reboot" ) It says that it is doing it, but nothing actually happens (I left it "reformatting" overnight last night and nothing happened). If I try to initiate a firmware reload from the pc (windows does detect the player) the program asks me to plug in the player even though it already is.
Message Edited by hedgesjulie on 03-27-2008 06:25 PM

Zen micro stuck in recovery mode

Hi
zen micro frozen in recovery mode and i downloaded new firmware on to my pc
but it wont even open im at a loss at what to do any help much appriceated

Have you tried to reset it using a pin of some sort? Or something sharp? Or try taking the battery out and put it back if it doens't have a reset button. It'll do the same thing
WHAT TO DO AFTER:
I did have a problem like this though, and it seems to be common when in Recovery Mode.
Before connecting to USB, first open the firmware update (Don't connect it before hand). When it says to connect, do so, but not before, and then select Update.
I hope this helps Message Edited by flame on 02-09-2006 :39 AM

Zen MicroPhoto or Micro stuck in Recovery Mode? Can't update firmware? Try this

I got these instructions from here:
http://blog.opsan.com/archi've/2005/09/3/472.aspx
This is the only thing that worked for me to get my broken Zen MicroPhoto up and running again. It was stuck in Recovery Mode and my XP SP2/WMP laptop wouldn't recognize when trying to load firmware or in Creative Media Explorer or WMP.
To Fix any problems with broken firmware form attempted "playsforsure"
firmware updates etc where your pc finds it as a 20mb dri've and it sits
in recovery mode and does bugger all:
1. Uninstall all creative software & drivers
2. Uninstall Media Player and Media Player runtime (will require a
reboot for each thing). This is done by going to add/remove programs and
uninstalling (this will put your pc back to wmp0).
3. Re-install the Zen Driver from the creative website and reboot (I just reloaded Media Explorer using my ZMP install CD).
4, Plug Zen in.
5, Make sure you have the firmware update ready, run it but don't click
the language bit yet), leave the mouse hovering over your language
selection. (for ZMP, just start firmware exe file, there is no language selection. You can get the firmware update from Creative's site, go to SUPPORT and then DOWNLOADS).
6. On the Zen- select "reload OS" (on ZMP I believe it is Erase or Reload Firmware, something like that, don't have it in front of me).
7. As soon as it flashes up "reload new firmware now via USB" click the
language button
8. Now the pc should find it and allow you to re-load the
firmware. (it may take a few attempts)
9. Once complete, click close and restart the pc. Everything should now
be fine.
0. Once all is working, you can re-install WMP and it will work fine.
I hope this helps somebody.
Message Edited by mdscriber3 on 08-04-2007:2 AM

does that mean when in vista or xp same problem still occurs?
http://storeyourpicture.com/images/s...lectronics.jpg

HELP! RECOVERY MODE IS NOT HELPING WITH ZEN MI

Hello all. I JUST got a Zen Micro, believing that it was a dependable and user friendly machine. However, I've been proven wrong. Initially, it refused to charge fully only leaving me with a few hours of play. Then, it wouldn't turn on AT ALL!!! I tried Recovery Mode's various options Disk Clean Up, Format, etc...NOTHING WORKS! Not only do these options take hours to perform, my Micro still won't turn on! I've already returned one faulty machine to Circuit City, and don't want to go back again. I have mistreated the thing- I love it, lavish tons of money on it, and even brought one of those overly expensi've cases for it! I have already emailed customer support, but feel that I will be music-less for some time. Any advice? Is my warranty still good? Is there an actual human being I can talk to Thanks

I have sent the email, and received a list of common FAQs that don't help much. I have tried researching my problem prior and have yet to find an actual solution!!! Is there ANYTHING else I should do. I have already tried most of the listed advice in terms of Recovery Mode, etc. Problem is that NONE of those options work!

Recovery mode zen to

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