Redirection of emails garbled-flat from Exchange 2010

Question

When we forward email from exchange server to an external contact, recipient receives clear text or garbled emails.
When we create a rule in Outlook 2010 and forward from there it reaches fine.
What's the different between doing it from server exchange 2010 and outlook 2010?
thoughts????  thanks

Answer 1

Hi,
For the purpose of forwarding emails, there is no big difference. One is forwarding emails from Exchange server side, the other is forwarding emails from outlook side.
About the format problem, please check the following setting.
In the console tree, navigate to Recipient Configuration > Mail Contact.
In the result pane, select the contact you configured for forwarding email.
In the action pane, click Properties.
Use the General tab, check the option Use MAPI rich text format.
Never   If you select this option, messages sent to this recipient are converted to plain text.
Always   If you select this option, messages sent to this recipient are in the MAPI rich text format (RTF).
Use Default Settings   If you select this option, messages sent to this recipient are sent in either MAPI RTF or plain text, depending on the settings of the client computer from which the message is sent.
Meanwhile, please run the following command to check the format setting on the contact.
Get-MailContact “Alias” | fl UseMapiRichTextFormat, MessageBodyFormat, MessageFormat
For more information about these three parameters, please refer to this document
https://technet.microsoft.com/en-us/library/aa995950(v=exchg.150).aspx
Best Regards.
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Lynn-Li
TechNet Community Support