Refund from Apple Because of Broken Ipod

I saw this in the Warranty Packet (included in the ipod classic's box):
Apple’s warranty obligations for this hardware product are limited to the terms set forth below:
Apple Inc. ("Apple") warrants this hardware product against defects in materials and workmanship for a period of one (1) year from the date of original purchase ("Warranty Period").
If a defect arises and a valid claim is received by Apple within the Warranty Period, at its option, Apple will (1) repair the product at no charge, using new or refurbished replacement parts, (2) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product, or (3) refund the purchase price of the product.
So I decided to email apple to ask them if this refund would be in cash or an apple store gift card. They sent back an automated message, which was not helpful at all.
So then I called technical support and asked them the same question. They told me to call customer service, which is not available Saturday and Sunday. And they didn't even know the phone number for customer service...
So right now I am not able to contact apple. So could anyone in these forums please answer me:
Can I get a refund on my broken ipod classic (purchased in October) and will it be in cash or apple store gift card? Also, I searched around in the forums here and read that some people think that apple only gives a refund within 14 days? Is this true? If it is true, then why does it not say this in the official warranty packet?
Thanks in advance.

If they send you a refurbished iPod it will be in a brown box with just the iPod in it. If you want to return it to Best Buy you need to use your original packaging and have your receipt.
What is wrong with this iPod and how did it get broken?

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Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
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Refund from Apple Because of Broken Ipod

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