What do you do if you rent a movie and can't watch it due to the download speed. Refund from Apple?

Two questions:
1. Is it normal to take 555 minutes to download a movie from Itunes ?
2. I have rented several and can't watch them because of a long download time. What do you do

Test your sustained internet speed at speedtest.net.  See what your result is - if you have a very slow connection it's not really Apple's fault but they don't publicise the requirements that well (yes you can find them in footnotes etc but they're not in the main sections of product descriptions).
HD needs 6-8 Mbps for near instant playback.  I only get 4 Mbps  - it takes 40-45 mins for a film to prebuffer.
Fort SD you'll get away with slower speed of around 3 Mbps.
The problem with the AppleTV 2 is that once a download starts, doing other things with the unit unfortunately often erases the downloaded part so when you go back to see how long it'll take it starts over again.
You can try changing rentals from HD to SD in Settings for iTunes store, but tyhis will not apply to things already rented.
If your speedtest.net result is good, then it may be another issue entirely and you may want to take it up with Apple.
You can also rent some titles in iTunes and then stream them once they're downloaded which allows you to use AppleTV 2 for other things in the interim - they appear on AppleTV 2 under Computers>Your iTunes Name>Rentals.  Not all things are available in iTunes though.

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