Refund on Canceled Order

Recently I ordered a $423 order from Best Buy, but there was a payment issue. I went into my local store to figure it out and ended up canceling my online order and purchasing the item in-store. Right now, my purchase in-store was taken out of my bank account, but my previous order cost is also still pending in my account. Since the order was canceled, but the payment is still pending will it be put straight back into my account when it finishes pending or will it be taken out and sent to me in a check like it says in the refund policy? The debit card I used is a Visa, but since it is from my local credit union that I am a member of I wasn't sure if the money will be put back into my account or sent as a check? Also, do I have to wait until the date is passed on the pending payment for it to be refunded into my account/mailed?
Thanks for the help!

Hi jordyrae95,
Placing an order online should be a quick and easy process, so it's disheartening to hear you encountered difficulties with your recent purchase. I was glad to read though that the staff at your local store was able to help you find a solution by placing another order.
Whenever a BestBuy.com order is cancelled or returned, we automatically refund the original form of payment. Since you paid for your initial order by debit card, that same card should have been credited immediately upon order cancellation. Just keep in mind that the funds may not post back to your account for several business days -- the exact timeframe required varies by card issuer.
If you don't see record of those funds in the next 5-7 business days, I'd encourage you to contact the customer service hotline listed on the back of your card or on your monthly statement. I have confidence that an account specialist will be able to answer any questions you may have about any pending transactions, as well as provide an overview of that company's processing times.
Aaron|Social Media Specialist | Best Buy® Corporate
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Apple Cancelled Order - But no refund?

Hi,
I am from Maldives. I wanted to buy an iPhone 6 but since the price here is around $300 higher than Apple store, I decided to buy from the online US Apple store, send the package to a freight forwarder and ship it to Maldives. However, I later came to know this is against the policy of Apple. My order was cancelled.
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Have you checked with your bank whether the payment was actually taken? What Apple have said is that you will see a 'pending authorization'- this is in effect a pre-notification of a charge, but the charge itself should not be taken. So you need first to confirm whether the charge was actually taken. If it was taken in error you should first notify your bank. Then this page may help: Order Status

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No Refund on Cancelled Items

Hello,
Last night I cancelled two orders I had made previously online at BestBuy, one copy of Yoshi's Wooly World {removed per forum guidelines}, and one copy of Mario Party 10 {removed per forum guidelines} both for the Wii U, with the reason for cancellation being that I was unable to change the shipping address. I then reordered these items along with a couple others afterwards {removed per forum guidelines} with the corrected shipping addresses.
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Hello there nicksohm-
I’m sorry to hear about the troubles that you are having with these orders and not seeing a refund from them being cancelled. I’d be glad to help out if I can with this.
Typically, your payment card is not charged unless the items are actually shipped or been marked as available for pickup at a store location. However, we do process authorizations on each order to make sure that the funds are available for when the orders are ready to go. In that situation, if your orders were cancelled, the authorizations would drop off your bank account usually in about 3-5 business days.
I was not able to locate any recently cancelled orders using the email address you registered on the forums, so if you still need additional assistance, I would need you to send me a private message with your full name, email address and the BestBuy.com order numbers starting with BBY01 for the cancelled orders.
If necessary, you can send me a private message by logging into the forums and clicking on the button across from my name on this post.
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Try each of these in order until one works:
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