Refund or credits??

I purchased a album last night and after it downloaded, it wasn't who it was supposed to be. It was $10.99. I can't find any help on this or anyone to ask, but is there any way I can either get a refund or use it for other songs?

Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.

Similar Messages

Need a refund in credits

I accidentally bought the Pages app on my iPhone for 10.87 (plus tax). I asked for the refund of $10.87 but they most likely refunded to my moms credit card though I bought it with credits. How could I just get the refund in credits?

Hello Isabella667,
It would be best to contact our iTunes Store Support department with this inquiry. To do so, follow these steps:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
Thanks,
Matt M.

REFUND THE CREDITS

Hellow,
By mistake I purchased 30 $ credits, I just wanted to buy 10 $ is there a way to refund it?

Hi,
Refund requests would need to go through customer service as guided here: https://support.skype.com/faq/FA1170
Simply follow the steps in the FAQ and choose either email or chat support.
Let me know if you have trouble getting into chat support.
Andre
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EBay immediatly took out refund money credited to paypal

I recently recived a refund for a product I purchased because I never received the item. The transaction went through well but almost immediatly ebay took the refund out of my account. (showed up as +2.95 and -2.95). I have payed all my invoice fees for this month so I dont see why they subtracted the money. Thanks.

Ask them?

Where do my refunded app credits go

ljlk

Hi,
You can redirect scanned documents to whatever location on your computer or external storage (depending your scanner). By default, scanned files should go to "My Documents" (or Documents).
Regards.
BH
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How do I get a refund on Export PDF that has ALREADY been agreed

On 1/21-1/22 I tried to 'renew' a subscription for Export PDF. By some error (maybe mine - I just dont understand the whole thing) my Bank was immediately charged for two subscriptions, each at a different price. I immediately "chat"ted with several reps (it was difficult to get onto the chat and find out how to cancel) and was assured that both would be cancelled and refunded. They weren't!
I waited a week. Was again frustrated by the chat hookup, and tried the 'cloud' retail product tel #, assuming it was wrong but that I could be switched to the correct one. Had a very pleasant chat, was assured that both would be cancelled and refunded, received 2 e-mails confirming the cancellations, each with a seperate "Case #". Felt pretty good! It had only taken me a week of reasonably diligent effort to get a very simple thing done! IT WASN"T DONE! (Yes, I apologize - I know I'm loud - but by now I've got steam coming out of my ears!)
Today I got an e-mail, telling me that the refund had been processed and the case # would be closed. I looked at my bank, and only one had been refunded! I reviewed all the other e-mails and the notes from the telephone calls and chats to be sure I hadn't misunderstood something. But, no I hadn't. I went to my Adobe on-line and looked up 'my orders' history. Sure enough one had been invoiced and refunded ( the lesser charge of the two) but the other had ONLY BEEN INVOICED - NOT CANCELLED. And it seems that every piece of this transaction generates a new "order" , "case" or some other "reference #" - none of which are tied together, except by the invoice amount, when it is mentioned - which it typically IS NOT.
My question, then, is : How can I get past this absolute frustration over every aspect of my interaction with Adobe and GET THIS TAKEN CARE OF?????????

Hi Stacy,
    What frustration? (Just kidding !)
    As I mentioned, one of the two charges has been refunded. Credited by
Adobe on Jan 28, I believe I received it in my bank on Jan 30.
    The other charge, $25.37 of order # AD011017507, has not been received
by my bank yet. But this can't be that much of a surprise, and has nothing
to do with "10 business days" for refunds to post.
    To this minute, "My Orders" on Adobe website shows that the order #
AD011017507 was invoiced on January 22, but that no credit invoice has been
posted against this order to this moment!
    Can you begin to understand the frustration of being unable, through
all attempts to untangle this mess, starting within one hour of the original
order, with I believe nine different "Chats", telephone calls and, finally
a "problem" posting, stretching over more than thirteen days. Of course
it doesn't make much sense to devote this much attention to less than $50
worth of stuff, but I do not let things like this dangle.
    And can you imagine how loathe I am to deal with Adobe for fear of
some real problem?
    At any rate, I would certainly be pleased if you can suggest a way for
me to extricate myself from this. Any help would be GREATLY appreciated!
    Thanks for your time and any trouble,
    Stephen Ellis
    <removed by admin>
In a message dated 2/3/2014 4:08:59 P.M. Eastern Standard Time,
[email protected] writes:
Re: How do I get a refund on Export PDF that has ALREADY been agreed
created by StacySison (http://forums.adobe.com/people/StacySison) in
Adobe ExportPDF - View the full discussion
(http://forums.adobe.com/message/6082008#6082008)

Refund Policy on a new non-working T430

Anyone knows what is Lenovo policy on returning the 'lemon' new laptop and receiving refund. I am totally frustrated with the T430 that I received yesterday. I want nothing to do anymore with this laptop and Lenovo. I just want my money back. Below is the description of the problem I encountered as posted in shipping thread.
Is Lenovo fair to address lemon laptops? I called their tech support and opened a case within 24 hours of receving the laptop. I also tried calling their sales line but was closed for the weekend. I also called Amex and stopped payment to Lenovo.
Anyone has any past experiences to share about returning laptop and refund process.
"Well, I would have waited for a decent quality laptop for another month. But Lenovo sent me a lemon. I received the T430 laptop yesterday that I ordered 8/15.
Even after 24 hours, I can not get the laptop to work. Out of the box, it gave me a message that configuration has changed and then kept rebooting. I couldn't get the laptop to stop rebooting even after trying repair and system restore in safe mode that failed. Finally, I had to wipe the disk clean and install my own copy of Win7 to get the laptop to stay up.
I was hoping that this long weekend, I will setup laptop but looks like it is not happening. Anytime I update through Lenovo Solution Center, laptop goes into continuous reboot. I am doing another clean install to see if it stays up.
I called their sales line to ask to return the laptop and refund but they were closed. I am calling Mon/Tues again to return this POS and demanding my refund. I already called AMEX to stop payment to Lenovo. No more Lenovo, what a piece of cr*p they sent, shody manufacturing and poor quality control. I am never buying another Lenovo again."

Hey Anilkg,
I am sry that you are not happy with your T430 and that it didn't meet your expectations. I have had T430 and enjoy it a lot and has meet my needs very well. Here is the return policy:
Return Policy
Lenovo will accept the return or exchange of a Product in its original package for a full refund in cases of Lenovo error (*see gift card policy below). Returns allowed for any other reason will be subject to a restocking fee equal to 15% of the purchase amount (*see gift card policy below). All returns must be initiated within 21 days of the invoice date. Lenovo does not provide refunds or credits for portions of a packaged offering provided at a single price or for preloaded software Products installed by Lenovo. To initiate a return, contact 1-866-428-4465 to obtain an RMA (Return Merchandise Authorization). Any authorized return must include the Product and all accessories in the original packaging, along with all documentation (including invoice, RMA and original shipping label), and must be received at the Lenovo National Return Center within 10 days of obtaining the RMA. Returns that do not follow these steps may be refused by Lenovo, and customer assumes risk of loss and damage for packages returned without an RMA.
If you acquired a software Product separate from a hardware Product, and paid a license fee, you may return the software Product in its original, sealed package within 21 days of the date of invoice and obtain a refund or credit, if you do not agree to the license terms provided with the software Product.
*Gift Cards are not returnable, redeemable for cash, or replaceable if lost or stolen.
Here is a link if you have any other questions:
http://shop.lenovo.com/SEUILibrary/controller/e/web/LenovoPortal/en_US/special-offers.workflowhowPro...
If you have any other questions please post back and we would be more then happy to help you in anyway we can to help give you a better experience.
Best Regards,
Hiro
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Credits not sent to credit card

Purchases are traansmitted immediately to the credit card, but credits are withheld or delayed, so far by 3 days and counting.

Hello 91316,
It is quite frustrating when funds are removed from cards immediately for purchases, but then it seems to take forever for refunds and credits to post to accounts! Typically, refunds and credits take 3-5 business days to appear on your end once processed, although this time frame may vary depending on your financial institution. If you aren't seeing the credit on your end in a couple of days, I would encourage you to reach out to us and your financial institution.
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Does cancelling order refund exactly what I paid for?

No restocking fee or anything?
Seriously considering cancelling, because I'm having doubts I'll get it on time.
Tried to get on the live chat, and for the entire hour all I got was "one moment" and "one moment ok".
I swear to god the representative stalled until 9 o'clock until the chat automatically closed.
Thanks everyone.

Hey Steve_Weng,
Here is Lenovo's policy on returns:
Return Policy
Lenovo will accept the return or exchange of a Product in its original package for a full refund in cases of Lenovo error (*see gift card policy below). Returns allowed for any other reason will be subject to a restocking fee equal to 15% of the purchase amount (*see gift card policy below). All returns must be initiated within 21 days of the invoice date. Lenovo does not provide refunds or credits for portions of a packaged offering provided at a single price or for preloaded software Products installed by Lenovo. To initiate a return, contact 1-866-428-4465 to obtain an RMA (Return Merchandise Authorization). Any authorized return must include the Product and all accessories in the original packaging, along with all documentation (including invoice, RMA and original shipping label), and must be received at the Lenovo National Return Center within 10 days of obtaining the RMA. Returns that do not follow these steps may be refused by Lenovo, and customer assumes risk of loss and damage for packages returned without an RMA.
If you acquired a software Product separate from a hardware Product, and paid a license fee, you may return the software Product in its original, sealed package within 21 days of the date of invoice and obtain a refund or credit, if you do not agree to the license terms provided with the software Product.
*Gift Cards are not returnable, redeemable for cash, or replaceable if lost or stolen.
Here is a link if you need anymore information.
http://shop.lenovo.com/SEUILibrary/controller/e/web/LenovoPortal/en_US/special-offers.workflowhowPro...
Best Regards,
Hiro
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Skype refund

I recently recharged my skype account from my iphone. I have not used the credit purchased and I am trying to process a refund.
Skype normally refunds unused credits but since I purchased via ios they cannot process the refund.
I went to itunes under purchases and clicked report a problem. I recieved a message stating not eligible for refund. please help!

A failure of Skype service is totally a Skype issue. If they cannot provide the service they promise, it's up to them to provide recourse. This is would not be the same issue as the original poster who started this thread since you are not, at least per your initial post, asking for a refund of credits you have not used. If that's what you are indeed asking for, though, then you need to report the issue to the iTunes Store, and if the iTunes Store says that they cannot refund, then you're at a dead end.

Can't view data charges online

Ok we have 3 non smart phones on our family plan and have data blocks on them as we do not use data at all. I check the accounts weekly for any unusual things and last week noticed minimal data charges on sons account 4 days in a row. He is in another state for 10 weeks and bikes to work evey day so I asked him about it and he said he was putting the phone in his pocket so I figured the button to connect to the net must have got hit while biking and it was trying to connect it's an ENV2 phone so told him to turn it off and put it in his back pack to avoid this.
Now this week when I log in and check the accounts I can see data usage for hubby and I and there is none as should be but for sons line when I try and see the data usage it says your current data usage information is not available at this time. Please check back later. It's been saying this for about 4 days now so what gives? Have not called yet so will do so tomorrow if it's still saying that. Mary

Below is a recent post of mine on another thread and I have updated it with some new information that may be helpful to others suffering from "uninitiated data charges".
I had the very same uninitiated data charges problem and customer service claimed these charges to be valid. I don't possibly see how uninitiated data session charges can be considered valid.
Back in 2010 Verizon was fined by the FCC the largest fine ever levied against a wireless company. 25 million and agreed to refund customers over 50 million dollars. Why? Due to uninitiated data session charges! Washington Post article below at:
http://www.washingtonpost.com/wp-dyn/content/article/2010/10/28/AR2010102806478.html
They seem to be up to their old tricks...
The best way to make Verizon pay attention is not just switching carriers. The best way is filing a complaint with the FCC. Or do both! It's very easy to file a complaint (an easy form) with the FCC do it here>
https://esupport.fcc.gov/ccmsforms/form2000.action?form_type=2000B
The problem would be termed "uninitiated data session charges".
As mentioned in previous posts by myself and others there has been mysterious data session charges on our bills that were uninitiated by us. My repeated calls to Verizon customer service has resulted in no explanation for these uninitiated data session charges, only the response from CS (Customer Service) that these charges are valid.
My research of the past few weeks has shown that these charges, as mentioned, were uninitiated by the user and are (at
minimum) a result of a program placed by Verizon within the operating system of at least two Verizon models produced by LG. This program initiates the data exchanges that we are billed for, have to pay and have been paying.
Due to a lack of a significant response or resolution on the matter I filed a complaint with the FCC. The action of the FCC was swift in notifying Verizon of my complaint and charges.
Then “lo and behold” I receive a phone call from a Jennifer Rathburn (770) 521-5636 of the Verizon Executive offices in Atlanta notifying me that they would like to resolve this matter with me. Jennifer’s demeanor and action seems to indicate that she would like to satisfy me and would be investigating my complaint regarding the uninitiated data session charges because they care about their customers. It would, however, be tough to convince me of that, as I believe I would never have gotten ANY resolution short of my filing a complaint with the FCC. At present Verizon has until June 29, 2012 to respond to FCC in regards to my complaint.
Over 6 months of complaints to their CS and I never got any type of action or explanation of the data session charges except for them to say that the charges were valid. I heard the phrase,“these charges are valid” so many times from so many different CS reps that it seemed the reps were trained to give that response. I finally got one of the CS reps to admit that actually was the case. They WERE trained to give that response.
You may also find it interesting to read the FCC Consent Decree, which Verizon agreed to in 2010 to stop the FCC
investigation. You can do that here http://fjallfoss.fcc.gov/edocs_public/attachmatch/DA-10-2068A2.pdf
In the Decree, Verizon Wireless represents that:
the Company conducted a comprehensive, good-faith, internal investigation into whether Paygo customers had been incorrectly billed for data usage;
(ii) based on the internal investigation, the Company has concluded that the majority of the erroneous charges involved data exchanges caused by third-party software (created by a third-party but they left out the part saying they had placed it there) built into certain customers’ phones, while other charges resulted from, inter alia, customers accessing certain web links that should not have incurred charges, devices that incurred charges for attempts to access data when there was insufficient network coverage to complete the transfer, and unwanted third-party data transfers affecting customers with content filters;
(iii) based on the internal investigation, the Company has further determined that a total of approximately 15 million Paygo Customers were, or may have been, erroneously billed for data usage from November 2007 to the Effective Date
(iv) based on the internal investigation, including a review of billing records and other relevant data, the Company estimates that the total amount of the refunds and credits that should be paid to those Paygo Customers is approximately $52.8 million. (**** that's a BIG mistake!)
In consideration for the termination of the Investigation, Verizon Wireless agrees to the terms, conditions, and procedures contained herein.
If you read these “terms and conditions” I think you will agree with me that Verizon has “forgotten” their responsibility under that decree.
At first Jennifer had led me to believe that mine was an isolated incident and also tried to convince me it was a data charge for picture messages but now that I have gathered a large amount of evidence against Verizon particularly on the scope of the problem I will be making another complaint to the FCC.
C'mon Verizon... "same ol, same ol" You may have made a "mistake" last time but I'm betting I can prove this time it was no "mistake"!
Anyone wishing to contact me directly may do so at [email protected]

Who holds Verizon employees and management accountable and where can I file a complaint.

I feel that writing this letter is a waste of time, but I feel the way customer service reps (not all) as well as their managers (again not all) need to held accountable for lies and disrespectful business practices they place on loyal customers. This is a long and confusing issue, but in as short as possible, I have been a loyal Verizon Wireless customer for several years. This past September 2014, I along with about 200 other loyal customers waited for several hours in anticipation of the IPhone 6 being released outside of a big box Verizon Store located at 7790 Montgomery Rd, Cincinnati, OH 45236, phone number (513) 984-9939. Because of my early arrival, I was number two in line and number two to enter the store once opened. At approximately 7:30 a.m., Verizon Store employees and an unknown woman claiming to be a manager came from the store with flyers in hand and explained the purchase process. She advised customers were able to buy a maximum of three phones, but could only buy one phone at retail price without contract. I informed the manager that I was not eligible for an upgrade at the time, as my wife and I still had about a year of service left on my current contract. At that time I was told “too bad, there are a lot of customers here for the same thing, and if you want the iPhones you will have to add two lines of service.” I had about $2000.00 in my hand willing to pay full price for phones and have them swapped out for my current devices and was told “too bad.” Well after waiting in line for the amount of time I had, I pretty much had no other choice, entered the store, and paid for two new lines of service in order to get two IPhone 6 plus devices with 128 gb of storage.
Immediate upon returning home, I contacted Verizon customer service (phone call one 9/19/14) and requested to terminate both lines, and move the IPhone 6 plus phones to my original lines. Upon explaining the situation to the customer service rep, he was confused as to why I was told I had to open two new lines, but complied. Later in the night, I had realized service was still not activated on the lines after switching the IPhone 6 plus to my original numbers and call customer service again (call two 9/19/14). After explaining the whole situation over again, I was again informed that the store was wrong and should not have made me add two new lines. This customer service rep informed me of the cancellation fees ($350.00 per line x 2), which I told her I was aware, and had planned to pay $950.00 per phone originally so had no problem paying the termination fee. The customer service rep again told me that all had been completed and the lines would be turned off.
On Saturday September 20, 2014, I signed on to my Verizon wireless.com account and saw that I still had two lines (previously told were shut off) still active on my account, with no phones associated with the numbers. Again, upon contacting customer service (call 3 9/20/2014) I had to explain the entire situation all over. At that time I was advised by the customer service rep, that because I was not returning the phones and just wished to pay the termination fees, that I would need to wait until after 14 days of service to call in and cancel the lines, and also have to request a refund on the activation fees (should be waived if canceled within 72 hours of activation) and any service charges associated with having two lines with no physical phones actually being attached to them. At this point I thanked the customer service rep and was informed that all notations to the account were visible in the account to anyone I spoke with.
Friday October 3, 2014, I again contacted Verizon customer service (call 4 10/3/2014) to cancel these lines. Upon explaining the situation again to the customer service rep, I was informed the store I got the phones from (A VERIZON WIRELESS OWNED STORE) had lied to me in that I needed to add lines. At this point, the female representative informed me the activation fees would be waived, along with any other fees, and the lines were cancelled.
Saturday October 4, 2014 I again logged onto my Verizon Wireless.com account and saw that the lines I was told had twice been removed, were still active and alive with no physical devices actually being associated with the lines of service. AGAIN, calling customer service (call 5 10/4/2014) I spoke with a gentleman and expressed my frustrations as to being misinformed several times thus far. At this point, the customer service rep, after keeping me on hold for about 45 minutes, returned to the phone and advised my that the lines were set for cancelation, but not until my next billing cycle, and that I would need to call in again once all service, activation, and whatever else charges were put on my account to have them removed. During the conversation, (without me asking for a single thing at any point during the conversation except just to have the lines turned off and refund the fees) The customer service rep informed me that he was sorry and his manager was sorry for inconvenience that VERIZON had caused me, as a small toke of VERIZON’s appreciation, VERIZON would waive any and all fees associated with the two lines I was forced to add, to include any and all early termination fees. Again, I never once asked for anything, but was offered by VERIZON employees and a VERIZON manager. I was also informed that when I did call back in, the next customer service rep would see all of these offers in my account notations and would comply.
Tuesday October 7, 2014, I was able to view my bill and had observed the added charges associated with account activation, and lines of service. At that point I again called Verizon customer service (Call 6, 10/7/2014) to have these charges removed. Upon calling and AGAIN explaining the two weeks of hell VERIZON had caused me, I was again apologized to, and informed that the last customer service rep had notated everything as I had explained and was informed and exactly quoted by the representative from VERIZON “We are nothing without our integrity at VERIZON, and VERIZON told you we would waive all of these fees (as notated in my account) VERIZON will stand by our word.” At that point, I was told I would need to be placed on hold as the charges and fees were large (about $263.00 in service fees and $700.00 in early termination fees) it would take a while for the customer service rep to work with his manager to have these charges removed (and in the case of the ETFs, not post to the account at my next billing cycle). After one hour of sitting on hold, I was again in contact with the customer service rep and told, he and his manager had put in for every single refund and credit, the VERIZON MANAGER had approved all, but one final approval was needed which may take a day or two. AGAIN all of this is notated in the account as to offers and promises made by VERIZON wireless employees and managers, and again I had NEVER asked for a single penny refunded, but was offered. I AGAIN was completely willing to pay for the phones and the ETFs without problem, but was again and again offered such refunds and credits by VERIZON employees.
Wednesday October 9, 2014, because of the continual misinformation I have been given by VERIZON employees, I contacted VERIZON customer service again (call 7, 10/9/2014) to check on the status of the credits and refunds. At that time, I was informed, that many of the credits had been approved, but both ETF fees were denied and would only be refunded if I returned the devices. As frustrated and confused as I was, I calmly explained every single thing that was offered to me again by VERIZON and was confused as to why a MANAGER for VERIZON would offer such things and then they would be denied. The female customer service rep informed me that she was unfamiliar with the situation, would message the male customer service rep and or manager I spoke with on October 7, 2014 and have them reach out to me to explain. I was also told I would hear from them within a “few hours.” This call was placed at about 9:00 a.m., and by 6:00 p.m. I had still not heard anything back from VERIZON. At that time I again called VERIZON customer service (call 8, 10/9/2014) and spoke with another customer service rep. Again for the 8th time explained the entire VERIZON lying situation, and was told that he (VERIZON representative) saw was I had been offered several times (refunds and credits) in the account notations and “too bad, VERIZON does not offer refunds or waivers of ETFs.” At this point in the conversation, without completely cursing out the representative, I asked to speak with his supervisor and was turned over to another supervisor to speak with. Upon speaking with the supervisor, I was informed (for the first time) that although VERIZON WIRELESS employees / MANAGERs had offered me refunds of ETFs, WHICH WAS DOCUMENTED NUMEROUS TIMES BY VERIZON in my account details, VERIZON simply could not waive these fees. I again informed the manager that I didn’t care about the fees and was willing to pay, but I was tired of being LIED TO. At that point in the conversation, I was again apologized to over and over again and as a token of apology from VERIZON, he a VERIZON MANAGER offered me a $70.00 bill credit in order to help with the ETFs. Again, I never once asked for anything, but was offered time and time again from VERIZON EMPLOYEES and MANAGERS. I thanked him for his offer and the call ended.
October 10, 2014 (AGAIN after repeatedly being lied to contacted VERIZON customer service to check on the status of my credits (call 9, 10/10/2014). At that time, I spoke with a female representative and again explained the entire dilemma caused by VERIZON. Again, I was apologized to countless times and was informed that a bill credit for $70.00 was pending as I was informed on the previous night by a VERIZON WIRELESS MANAGER, but she did not have access to see any further details. After again apologizing countless times, the customer service representative seemed to be frustrated that I had been treated so negatively and informed me she was going to address this with her manager. Upon her return to the line, and again without ever asking for one single thing, the VERIZON representative with her VERIZON MANAGER offered to meet “half way” with regards to the lowest ETF fees associated with my accounts and provide a $235.00 bill credit to help me and as a token of “sorry for VERIZON’s screw up and constant lies.” I was also told I would be contacted by her manager within four hours at approximately or before 2:00 p.m. 5:00 p.m. on that same date, after not hearing anything back I again called VERIZON customer service (call 10, 10/10/2014) spoke with another customer service rep and told her the entire story over again. I told the rep I wanted to speak with a manager right at that moment and was placed on the phone with a woman named Linda I believe. Linda informed me that the credit I was previously told I would be given earlier on that date was rejected and I would not be given it. Again without completely going nuts, I calmly explained my complete disgust with VERIZON and the constant lies I was being told. Again after countless apologies from another VERIZON MANAGER, she politely explained to me again the whole VERIZON cannot offer such refunds or credits associated with ETFs and was appalled that anyone in VERIZON would offer such things knowing they could not be given. While working with her, she informed me the best solution to saving money was to cancel my original phone accounts and keep the two new lines that were pending deactivation, which would result in a $250.00 reduced ETF as opposed to a $700.00. I agreed based on her advice without argument and was informed it may take a few hours for the new numbers to be placed back on the IPhones. Two hours later, my phones still not turned on, I contacted VERIZON again. I had also noted that every single bill credit previously applied to my account was back on the account. At this point being as furious as I was, I again called VERIZON WIRELESS (call 11, 10/10/2014) demanded to speak with a MANAGER and was placed on hold. After waiting for an hour on hold (no exaggeration) the customer service representative returned, apologized for everything including the wait time, and placed a male MANAGER on the phone. After explaining the entire three plus week VERIZON lying dilemma, which he was able to see in the account notes where every VERIZON employees acknowledged the misinformation of the previous employee I had spoke with, he again apologized and explained that I did not lose the bill credits, but because two lines had been canceled, the credits were instead applied to my unbilled ETFs, and they would appear on my next bill. He also informed the SIM cards in my devices would still require more time to activate and that they should be turned on by 7:00 a.m. the next day.
While doing research on the SIM issue, I found that VERIZON policy was immediate and SIMs would not require rebooting time to come out of I believe it is called “AG” or “aging” status. Again contacting VERIZON customer service (call 12, 10/10/2014) spoke with a female customer service agent, who actually looking back was the only one not to represent falsehoods or lies, informed me that because the SIM cards were previously associated with cancelled lines, I would need to go to a VERIZON wireless store and get two new SIM cards. At this point in the day it was about 10:00 p.m. and all VERIZON stores were closed for the day. With no choice in the matter, I agreed, and asked just out of curiosity, on the status of the$70.00 bill credit, I was promised on October 9, 2014. At that point the rep informed me that she was able to see that the VERIZON MANAGER had notated and put a credit request in while I was speaking with him, but then immediately cancelled his own request and closed the situation immediately following the completion of our call. I believe at this point in the entire situation I was so fed up this did not surprise me whatsoever so who could I complain to. The very nice customer service representative again apologized for the continued lies I was told and offered me (not a bill credit), but a data GB credit for 12 months (again without me asking for anything). In her own words “I do not want to promise you the world and then lie to you and get your hopes up thinking it will happen as has happened to you numerous times.”    I truly appreciated her honesty and her acknowledgement of the complete disgusting actions by previous VERIZON employees and MANAGERS.
The next day October 11, 2014 I drove with both IPhones to the Verizon big box store, explained the entire story to the employee, was apologized to for a 20 minutes, the manager came out and apologized as well, GREAT CUSTOMER SERVICE! The store is located at 2028 Florence Mall Rd, Space 1139, Florence, KY, (859) 746-3790 (Manager was great so was employee). Never once offered me anything to make up for mistakes VERIZON had made in the past, which I really didn’t care because I never asked nor expected anything, but were truly grateful for my service (I am military and a Federal Law Enforcement Officer) and truly apologized for the actions of the Verizon Sore in Cincinnati Ohio (Again the manager stated the manager at the Cincinnati store lied), and especially apologized for all the lies and mis-information given to me over a three plus week time period.
            Finally, October 15, 2014, I log in to my Verizon wireless account to view my features and reactivate VERIZON’s high definition calling features and see that since September 19, 2014 (original date I purchased the IPhones) I have been charged for Verizon Cloud storage. I HAVE NEVER AGREED TO THESE SERVICES, NEVER REQUESTED THESE SERVICES, NEVER EVEN NEW THEY WERE THERE!!!! Again had to call VERIZON for the fraud and lies they are perpetrating on a daily basis, COMPLAIN to another customer service rep (call 13 10/15/2014) in order to get the fraudulent charges removed from my bill.
Conclusion
            Here I sit writing this long complaint that no one in VERIZON will ever be held accountable for, no one will answer for the lies, mis-information, and disrespect employees and VERIZON MANAGERS perpetrate even though each lie was documented by VERIZON in account notations, and no one will be accountable for the lies the retail stores tell in order to increase their QUOTA to activate a certain amount of new lines per month. I am utterly disgusted with the treatment I have received, will be requesting these notations (if they have not been deleted from my account), have documented each conversation, and recorded many of the conversations, with an end result of pretty much nothing. VERIZON does not care about their customers and could probably care less about my terrible experience. While there are several other cellular options available, they are all crooks and liars just as the perfect documented examples of VERIZON employees and management lying in this case.
Christopher

    Giogetz,
Thank you for taking the time to share your experience. I am shocked by the many representatives that you had to speak to regarding your first request. This situation should have never gotten to be complicated and resulting in multiple calls from you. I apologize on behalf of those representatives for dropping the ball. I do agree that the representatives do need to be held accountable and I would like to submit feedback for those that you worked with. I have sent you a direct message. Please reply to the direct message so I can begin submitting feedback.
AndreaS_VZW
Follow us on Twitter @VZWSupport

I need to know how to import xml files into indesign cs6.

My client wants to send me xml text files to import into Indesign for a multi-page publication. I don't have a clue where to start. Can you point me to a tutorial that would help me figure this out?
I have a sample file that looks like this:
<?xml version="1.0"?>
<providers>
<provider>
    <name>Bow Valley College</name>
    <description>Putting the Community back in college…in the Bow Corrid
ANY TIME, ANY PLACE, ANY PATH, ANY PACE LEARNING.
Designated as the comprehensive community college for Calgary & its
surrounding region, Bow Valley College offers you learning opportunities
through flexible delivery options, including classrooms, online or self
paced modules. Whether you are taking a course for interest, to enhance
your career skills or to finish high school you have access to all of the
traditional Bow Valley College student supports.
Visit our website [2] or come see us at our Canmore campus.
BOW VALLEY LEARNING COUNCIL MEMBER.
Links:
[1] http://www.bowvalleycollege.ca/bow-corridor.html
</description>
    <contact_information>Canmore Campus
Provincial Building, 800 Railway Ave.
Canmore, AB  T1W 1P1
OFFICE HOURS: 8:30am - 4:30pm, Monday - Friday (except from 12 - 1pm)
PHONE: (403) 678-3125
FAX: (403) 678-3127
BANFF CAMPUS: Lower Level, Banff YWCA, 102 Spray Ave., Banff (ONLY OPEN
WHEN COURSES OFFERED). </contact_information>
    <email>[email protected]</email>
    <website>www.bowvalleycollege.ca/bow-corridor</website>
    <registration_information>Cancellation policy: Once your course has begun no refunds or credits will
be given. Compassionate grounds may be considered with official
documentation. There are no refunds, transfers, or credits if you cancel
within one week of the course start date.
BY PHONE: (403) 678-3125. Payment by Visa or Mastercard
IN PERSON: Canmore Campus, Provincial Building, 800 Railway Ave., Canmore.
Payment by cash, Visa or Mastercard.
 
FUNDING ASSISTANCE MAY BE AVAILABLE FOR THOSE ON A LOW INCOME ON SOME
COURSES. PLEASE ASK FOR MORE INFORMATION.</registration_information>
    <courses>
      <course>
        <title>Computer Basics/Windows 7 - Instructor led, Canmore</title>
        <description>An instructor will lead the class through the basic features of Microsoft
Windows, the Internet and Email. Find out how to start programs, create,
save and organize your files and use the online help feature. You’ll also
get an introduction to surfing the internet and setting up an email
account. This course is designed for those with little or no computer
experience – and is still our most popular course. 18 HR COURSE.</description>
        <schedule_entries>
          <entry>
            <date>Mon 6:30 - 9 pm, Oct 7 - Dec 2</date>
            <date>Thu 6:30 - 9 pm, Oct 10 - Dec 5</date>
          </entry>
        </schedule_entries>
      </course>
      <course>
        <title>Word 2010 Introduction - Self-paced</title>
        <description>Explore the basics of Microsoft Word to produce professional letters and
documents. This course guides you through the effective use of the Word
Ribbon and Quick Access Toolbar. You’ll learn how to efficiently edit,
move and copy text; manipulate fonts; apply bullets and numbering; borders
and shading; insert and re-size Clip Art; enter headers and footers; insert
page numbers; set alignment and indents; and change page settings. You’ll
learn to use the AutoCorrect feature and finish documents using the
spelling, thesaurus and grammar features.
Self-paced, 18 hr course.
Prerequisite recommended: Computer Basics or equivalent experience.</description>
        <schedule_entries>
          <entry>
            <date>Mon 7:30 - 9 pm, Oct 7</date>
            <date>Thu 7:30 - 9 pm, Dec 5</date>
          </entry>
        </schedule_entries>
      </course>
      <course>
AND SO ON...FOR 64 PAGES WORTH OF CONTENT
HELP!!!
SGAREN

Hello Sally,
First, I have only heard/read good things about the book Steve recommends. It is on my to buy list one day. Been awaiting a long deserved vaction to pick it up to read.
I approach XML files pretty much like I do any text file I am sent in that I will import or copy/paste a text file into a frame in ID and begin setting my styles. With XML, though, I first clean it up, move closing tags up to their logical close lines, remove spurious codes that mean something in HTML but don't necessarily belong in the XML file (like &#x2019 which is an apostrophe so I do a search and replace. But for   which is a non-breaking space I simply search and replace with a regular space in general), and make sure the XML validates.
Validation is much like making sure an HTML page is formed properly. I use an XML editor (XML BluePrint) and a text editor (UltraEdit) for these tasks. If I had to only have one or the other, I suppose the XML editor is what I would use.
I always show the import options when I import the XML and make sure that I link to the file.
So once a sample of the XML is on a page in ID (via File | Import XML), I highlight text within a tag, say like in your example above, the Providor name, and make it like I want and then create a new style. I generally name the styles as per the XML tag. Later on, that makes mapping tags to styles a little easier.
Once I set up all the styles preliminarily, I map the tags to styles. You can do that either via the Tags palette or via the Structure Pane that will appear once the XML is imported. In both cases, it is found via the flyout menu at the top right of their respective windows.
After mapping my styles to the tags, I select the root element in the Structure Pane (the topmost element. In your sample above it is "providors" and delete it. This removes the XML in your ID file. But the styles and tags are still present.
Then I import the XML again and look to makes sure all the tags/elements are styled as intended. I then correct any errors/ommissions. Then...I'll delete the XML again and import the full XML file.
I can upload what I did with your XML sample above so you can compare it to your source file if you would like. You would then see how/where I moved tags. Now, moving the tags is only "necessary" to avoid all the extra blank paragraphs. That can be accomplished by ID's search/replace, too. But I like to start out with the XML cleaned up, so I take the few minutes to do it.
Take care, Mike

Can You Get Apps back

if you buy a App and you want to get your money back. Can you do that?
If so how do u go about doing that?

Can you do that?
No. Apple only provides refunds or credits if you've bought something incompatible or been charged multiple times for a single download.
(39222)

Skype blocks Account after sign into Skype Manager

After years of using skype without a problem and being happy with it, following happened:
1) my account "kpaessler" was blocked a few hours after I signed into Skype manager. Both the skype account and the Manager was blocked. The answer to my inquiry was that Skype suspects incorrect use of the account.
So far no refund on credits (about 60EUR) and dial in number.
2) To get things going, I used another Skype account of mine "nuessering" to sign into Manager again. Could purchase a 3 months dial in number. Some hours later the Manager was blocked. The Skype account seems to work for skype to skype but Skype blocked the possibility to purchase a Skype in number or to by credit.
The purchase of the dial in number of the second account was refunded.
Both accounts are connected with same e-mail adress of mine.
What is going on? Has Manager a big problem?
My "kpaessler" acount has all my adresses and the dial and most important the call forwarding. This is very important to me.
How to get my this account back to be unblocked?
Thank you for any help.

Please contact customer service, they will help you sort this out: https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Refund or credits??

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