Refund Policy on a new non-working T430

Anyone knows what is Lenovo policy on returning the 'lemon' new laptop and receiving refund. I am totally frustrated with the T430 that I received yesterday. I want nothing to do anymore with this laptop and Lenovo. I just want my money back. Below is the description of the problem I encountered as posted in shipping thread.
Is Lenovo fair to address lemon laptops? I called their tech support and opened a case within 24 hours of receving the laptop. I also tried calling their sales line but was closed for the weekend. I also called Amex and stopped payment to Lenovo.
Anyone has any past experiences to share about returning laptop and refund process.
"Well, I would have waited for a decent quality laptop for another month. But Lenovo sent me a lemon. I received the T430 laptop yesterday that I ordered 8/15.
Even after 24 hours, I can not get the laptop to work. Out of the box, it gave me a message that configuration has changed and then kept rebooting. I couldn't get the laptop to stop rebooting even after trying repair and system restore in safe mode that failed. Finally, I had to wipe the disk clean and install my own copy of Win7 to get the laptop to stay up.
I was hoping that this long weekend, I will setup laptop but looks like it is not happening. Anytime I update through Lenovo Solution Center, laptop goes into continuous reboot. I am doing another clean install to see if it stays up.
I called their sales line to ask to return the laptop and refund but they were closed. I am calling Mon/Tues again to return this POS and demanding my refund. I already called AMEX to stop payment to Lenovo. No more Lenovo, what a piece of cr*p they sent, shody manufacturing and poor quality control. I am never buying another Lenovo again."

Hey Anilkg,
I am sry that you are not happy with your T430 and that it didn't meet your expectations. I have had T430 and enjoy it a lot and has meet my needs very well. Here is the return policy:
Return Policy
Lenovo will accept the return or exchange of a Product in its original package for a full refund in cases of Lenovo error (*see gift card policy below). Returns allowed for any other reason will be subject to a restocking fee equal to 15% of the purchase amount (*see gift card policy below). All returns must be initiated within 21 days of the invoice date. Lenovo does not provide refunds or credits for portions of a packaged offering provided at a single price or for preloaded software Products installed by Lenovo. To initiate a return, contact 1-866-428-4465 to obtain an RMA (Return Merchandise Authorization). Any authorized return must include the Product and all accessories in the original packaging, along with all documentation (including invoice, RMA and original shipping label), and must be received at the Lenovo National Return Center within 10 days of obtaining the RMA. Returns that do not follow these steps may be refused by Lenovo, and customer assumes risk of loss and damage for packages returned without an RMA.
If you acquired a software Product separate from a hardware Product, and paid a license fee, you may return the software Product in its original, sealed package within 21 days of the date of invoice and obtain a refund or credit, if you do not agree to the license terms provided with the software Product.
*Gift Cards are not returnable, redeemable for cash, or replaceable if lost or stolen.
Here is a link if you have any other questions:
http://shop.lenovo.com/SEUILibrary/controller/e/web/LenovoPortal/en_US/special-offers.workflowhowPro...
If you have any other questions please post back and we would be more then happy to help you in anyway we can to help give you a better experience.
Best Regards,
Hiro
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