Reg:Owned By Id in Service Request

Hi friends,
In R17, When we try to import records for Service Request, we mapped the "Owner" field which is a required field, but, it is still prompting to map "Owned By Id" without which im not able to proceed with the import process.Is it a unique feature of R17? because I never came across this in R16.In R16, we only map the "Owner" field.
Why is that, some fields that come in the field setup do not appear in the mapping dropdown.For example, In Service Request, the "Owned By Id" is available in the field setup but not in the mapping when importing.It is also a required field.So in this case how do we import the records? Please share your experiences.
Thanks,
Shabu

Hi,
I already tried mapping Owner External Id field, but, again it says Owned by Id is not mapped.
I am not able to see this field "Owned By Id" in the mapping section.

Similar Messages

Contact- Service Request - display only SRs that are owned by the user

Hi
Following is the scenario:
User is got access to all Contacts and can see only owned SRs.
User Role - Can Read All Records = YES
User Access Profile
Contact - Readonly
Related Information under Contact:
Service Request - View (Inherit Primary does not appear in the drop down)
When I login, I am able to see all Contacts (as per Role set) and also all SRs related to that Contact.
Problem: Only SRs that are owned by the logged in User should appear. Other user's SR should not be displayed under the contact.
I have seen examples of using "Inherit Primary". This option is not available.
How to achieve this functionality ? (Contact - Read All Records and SRs related to Contact should show only logged in users SRs)

Dear Royston,
Thanks a lot for your response. I tried the steps and it worked fine... though I had trouble getting the parameter values passed... finally sorted out... Thanks.
For others who are trying to pass value through URL:
P0 - indicates the no. of parameters to be passed
P1 - indicates the operator to be used.. in my case it was equal
P2 - field name... get the exact name from the report designer by clicking Formula in the column. (I missed this part and struggled to get the right data for couple of hours)
P3 - the value for which the data to be filtered. (Get this value from the drop down in Custom Web Applet)
https://secure-ausomxapa.crmondemand.com/OnDemand/user/analytics/saw.dll?Go&Path=%2fshared%2fCompany_AAPA-O9O5F1_Shared_Folder%2fBSC%20Visibilty%20test%20report&Options=rfd&Action=Navigate&*P0=1&P1=eq&P2="- Service Request Custom Attributes".TEXT_54&P3=%%%st53_User_Id%%%*
Regards
Suchitra Prakash

How do I set-up my Dataset to pull data for Service Requests for a report

I am using SQL Server 2012 Report Builder 3.0.
I have my Data Source added - DWDataMart
I want to build my Dataset to query and find a very specific item. Basically I am creating a daily report that will show what each "team" or Support Group (AD Object) Closed that day. He also wants the ability to open it by date, so if he misses
a day he can get it later.
I am totally new to this report building and only got this far by following a guide on a blog, but he used incident Reports in his example, and I do not know what objects to query for service requests.
Thanks for any information you can provide.

First, you will need to get the support group ID's in the warehouse before you can run reports for them. I found that putting these queries in their own stored procedure was a better path.
select IR.IncidentTierQueuesId, IR.IncidentTierQueuesValue
from dbo.IncidentTierQueues as IR
where IR.IncidentTierQueuesId != 0
select SR.ServiceRequestSupportGroupId, SR.ServiceRequestSupportGroupValue
from dbo.ServiceRequestSupportGroup as SR
where sr.ServiceRequestSupportGroupId != 0
Enter the the support group ID's into your work item query.
Incident information is in dbo.IncidentDim and Service Requests are found in dbo.ServiceRequestDim. Both incidents and service requests link to relationship data through dbo.WorkItemDim. You can INNER JOIN on BaseManagedEntityId to link the incident
or service request to the workitem entry and from there to the Assigned Users, Affected Users, or Affected Configuration Items. Each relationship has it's own separate fact views.
If you poke about in the tables, you will find it pretty easy to pull back all sorts of information from the data warehouse.

Creating Activity object for a Service Request object...

[This thread was migrated from the On Demand Developer Forum in the old Siebel Community] 
drangineni
New Contributor
Ho do we use Activity object of a Service Request object. I am trying to
create an Activity object for a existing Service Request object.
I am looking for some sample code.
I greatly appreciate your help.
Product: CRM OnDemand
11-26-2006 12:40 PM
Re: Creating Activity object for a Service Request object...
BigSlick
Valued Contributor
drangineni, What programming language are you using?
BS
12-04-2006 10:56 AM
Re: Creating Activity object for a Service Request object...
drangineni
New Contributor
Hi, I am using C# .
12-04-2006 07:40 PM
Re: Creating Activity object for a Service Request object...
BigSlick
Valued Contributor
drangineni, assuming you know the service requestid or externalId of the
Sr you are dealin gwith you would first set that value.
ServiceRequest1[] objSRList =new ServiceRequest1[1];
objSRList[0] = new ServiceRequest1();
objSRList[0].ServiceRequestId = <YourSRId>;
Then you create an array of activities and initialize the first one:
objSRList[0].ListOfActivity = new Activity[1];
objSRList[0].ListOfActivity[0] = new Activity();
Now set the data fields
objSRList[0].ListOfActivity[0].Subject ="My Subject";
objSRList[0].ListOfActivity[0].Description ="My Description";
objSRList[0].ListOfActivity[0].Display = "Task"; //valid values are either
"Task" or "Appointment"
Then call the ServiceREquestInsertOrUpdate method on the ServiceRequest
WebService and pass in the above variable.
BS
12-06-2006 12:36 PM
Re: Creating Activity object for a Service Request object...
drangineni
New Contributor
Thank you BigSlick.
The following error is thrown when I use the
ServiceRequestInsertOrUpdate(objInput)
"No user key can be used for the Integration Component instance 'Service 
Request_Action'.(SBL-EAI-04397)"
When I use the prxySrvcRequest.ServiceRequestInsert(objInput), no error is
thrown and the Activity gets added, but a new Service Request object is
created, but the Activity gets added to an existing Service Request
object. I greatly appreciate your help.
The following is the code:
int ActivityLength = 0;
WSOD_ServiceRequest.ServiceRequest1[] ServiceRequest = new
WSOD_ServiceRequest.ServiceRequest1[1];
ServiceRequest[0] = new WSOD_ServiceRequest.ServiceRequest1();
ServiceRequest[0].ServiceRequestId = this.Request.QueryString["id"];
ServiceRequest[0].ListOfActivity = new
WebSelfService.WSOD_ServiceRequest.Activity[ActivityLength + 1];
ServiceRequest[0].ListOfActivity[0] = new WSOD_ServiceRequest.Activity();
ServiceRequest[0].ListOfActivity[ActivityLength].Description =
this.txtDescription.Text;
ServiceRequest[0].ListOfActivity[ActivityLength].Display = "Task";
ServiceRequest[0].ListOfActivity[ActivityLength].Subject = "My Subject";
WSOD_ServiceRequest.ServiceRequest prxySrvcRequest = new
WebSelfService.WSOD_ServiceRequest.ServiceRequest();
WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Input
objInput = new
WebSelfService.WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Input();
WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Output
objOutput = new
WebSelfService.WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Output();
objInput.ListOfServiceRequest = ServiceRequest;
Session objSession;
objSession = (Session) Application["Session"];
prxySrvcRequest.Url = objSession.GetURL();
try
objOutput = prxySrvcRequest.ServiceRequestInsertOrUpdate(objInput);
catch(Exception e)
12-09-2006 09:53 AM
Re: Creating Activity object for a Service Request object...
drangineni
New Contributor
Thank you BigSlick.
The following error is thrown when I use the
ServiceRequestInsertOrUpdate(objInput)
"No user key can be used for the Integration Component instance 'Service 
Request_Action'.(SBL-EAI-04397)"
When I use the prxySrvcRequest.ServiceRequestInsert(objInput), no error is
thrown and the Activity gets added, but a new Service Request object is
created, but the Activity gets added to an existing Service Request
object. I greatly appreciate your help.
The following is the code:
int ActivityLength = 0;
WSOD_ServiceRequest.ServiceRequest1[] ServiceRequest = new
WSOD_ServiceRequest.ServiceRequest1[1];
ServiceRequest[0] = new WSOD_ServiceRequest.ServiceRequest1();
ServiceRequest[0].ServiceRequestId = this.Request.QueryString["id"];
ServiceRequest[0].ListOfActivity = new
WebSelfService.WSOD_ServiceRequest.Activity[ActivityLength + 1];
ServiceRequest[0].ListOfActivity[0] = new WSOD_ServiceRequest.Activity();
ServiceRequest[0].ListOfActivity[ActivityLength].Description =
this.txtDescription.Text;
ServiceRequest[0].ListOfActivity[ActivityLength].Display = "Task";
ServiceRequest[0].ListOfActivity[ActivityLength].Subject = "My Subject";
WSOD_ServiceRequest.ServiceRequest prxySrvcRequest = new
WebSelfService.WSOD_ServiceRequest.ServiceRequest();
WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Input
objInput = new
WebSelfService.WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Input();
WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Output
objOutput = new
WebSelfService.WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Output();
objInput.ListOfServiceRequest = ServiceRequest;
Session objSession;
objSession = (Session) Application["Session"];
prxySrvcRequest.Url = objSession.GetURL();
try
objOutput = prxySrvcRequest.ServiceRequestInsertOrUpdate(objInput);
catch(Exception e)
12-10-2006 08:49 AM
Re: Creating Activity object for a Service Request object...
BigSlick
Valued Contributor
Ah yes, I forgot you also need to specify a unquie Id for the activity.
It's kinda strange.
Try adding this:
ServiceRequest[0].ListOfActivity[ActivityLength].ActivityId = "DummyId";
//OD will overwrite this with a real Id
Or if you have a unquie ID for your Activities you can use:
ServiceRequest[0].ListOfActivity[ActivityLength].ExternalSystemId = <Your
Unique Value>;
Hope that helps,
BS
12-11-2006 10:52 AM
Re: Creating Activity object for a Service Request object...
surgientweb
New Contributor
Hi all,
I have a similar problem, but mine is returning a message that field
"Display" is required. Looking at this post and the documentation it is
obvious that Display is a required field, but my WSDL did not include a
field called "Display", so my proxy did not generate one.
I tried adding a field called Display to the WSDL and the proxy class, but
I get a different error... I figure I maybe cannot add it manually like
that - but I think the bigger problem is it is not part of the WSDL that
Siebel OD generates for me in my admin account.
On top of that Display is not shown in the list of fields for Activity
through the admin interface.. is it possible my account is bugged? Am I
missing something simple here? BigSlick, I see you mention a .Display in
your code sample so I thought you might understand what is wrong. Here is
my code (I am trying to add a activity to a lead).
Thanks for any insight into this!
private void InsertLeadActivity(Session session, NameValueCollection data,
string leadID)
try
if (blnDebug)
Response.Write("Setting up Activity ";
// instantiate the proxy service
Activity_Service.Activity activityProxy = new Activity_Service.Activity();
// set up the target URL
activityProxy.Url = session.GetURL();
activityProxy.CookieContainer = session.GetCookieContainer();
// set up input argument
ActivityNWS_Activity_Insert_Input input = new
ActivityNWS_Activity_Insert_Input();
input.ListOfActivity = new Activity1[1];
input.ListOfActivity[0] = new Activity1();
if (blnDebug)
Response.Write("Getting Data ";
// dg note: name value
// input.ListOfActivity[0].MrMrs = data["MrMrs"];
input.ListOfActivity[0].LeadId = leadID.ToString();
input.ListOfActivity[0].Description = DataToString(data);
input.ListOfActivity[0].Subject = "Website Submission Activity";
input.ListOfActivity[0].Priority = "3-Low";
//input.ListOfActivity[0].DueDate =
DateTime.Now.AddDays(7).ToShortDateString();
input.ListOfActivity[0].Owner = this.defaultLeadOwner;
input.ListOfActivity[0].Type = "Call";
//input.ListOfActivity[0].Display = "Task";
input.ListOfActivity[0].ActivityId = "DummyId";
input.ListOfActivity[0].ExternalSystemId = "web";
activityProxy.Activity_Insert(input);
catch (Exception exInsertActivity1)
if (blnDebug)
Response.Write(" Error inserting activity. " +
exInsertActivity1.ToString() + " ";
01-06-2007 05:05 PM
Re: Creating Activity object for a Service Request object...
surgientweb
New Contributor
Figured it out.. the field "Display" is also known as "Activity"........
Here are some notes for other people.. good luck and feel free to write me
at raskawa-at-gmail-com if you want a code sample.
Some unpublished nice to knows for Siebel On Demand Activities....
In summary:
- .Activity is also known as Display in documentation and on the error
messages coming back from the WS. Also, it appears based on these boards
some people actually have a .Display field. Maybe different accounts
generate different WSDL's.... buggy.
- If a error message is thrown saying "Description is required" it really
means "Subject is required" (make sure .Subject has a value)
- If a error message is thrown complaining that ActionType is not right..
that is really .Type.. make sure it's lookup value is valid for the
dropdown values in your CRM OD system.
My code/values that worked..
input.ListOfActivity[0].LeadId = leadID.ToString();
input.ListOfActivity[0].Description = DataToString(data);
input.ListOfActivity[0].Subject = "Website Submission Activity";
input.ListOfActivity[0].Priority = "3-Low";
//input.ListOfActivity[0].DueDate =
DateTime.Now.AddDays(7).ToShortDateString();
input.ListOfActivity[0].Owner = this.defaultLeadOwner;
input.ListOfActivity[0].Type = "Call";
input.ListOfActivity[0].ActivityId = "DummyId";
input.ListOfActivity[0].ExternalSystemId = "web";
//input.ListOfActivity[0].Display = "Task"; //doesn't work
input.ListOfActivity[0].Activity = "Task"; //does work.
01-06-2007 05:17 PM
Re: Creating Activity object for a Service Request object...
raskawa
First Time Contributor
Hi,
This is surgientweb (under my own login now..)
Anyway, I wanted to add that I figured out that there are two ways to add
a Activity to a Lead. Via the Lead object (by getting a ListOfActivities)
OR by creating a Activity directly and just adding your "LeadID" to it (or
you can also add a "ContactID" to relate the activity to a Contact.)
Feel free to email me for a code example (raskawa....at....gmail)
-David
01-09-2007 02:58 PM

Hi Stephane,
You can definitely read the categories using Tables in CRM. The logic is a bit complicated though.
Use the following steps to retrieve Categories using Std. CRM Tables:
1. Pass transaction GUID in field GUID of table CRMV_REPORT_SUBJ and get KATALOGART, CODEGRUPPE and CODE field values in lv_catalog, lv_codegrp and lv_code.
2. Now you need to concatenate these 3 fields values carefully like this:
CONCATENATE lv_catelog lv_codegrp ' ' lv_code into lv_category1.
Remember there are 4 spaces between lv_codegrp and lv_code.
3. Now pass this lv_category1 in field OBJEXT in table CRMC_ERMS_CAT_OK and get OBJGUID in field lv_objguid.
4. Pass this lv_objguid in field OBJ_GUID and LNK_TYPE = 'IS_CODE' in table CRMC_ERMS_CAT_LN and get value of CAT_GUID in lv_cat_guid.
5. Pass this lv_cat_guid in field CAT_GUID in table CRMC_ERMS_CAT_CA and get value of CAT_ID in field lv_cat_text.
Remember this lv_cat_text is the text value of your last level of category of transaction.
6. To get its upper cateogry level value, simply use table CRMC_ERMS_CAT_HI and get parent guid value and pass this as CAT_GUID again in table CRMC_ERMS_CAT_CA to get its text.
Alternatively, you can also use class method cl_crm_ml_category_util=>get_parse_all to get all levels of categories.
Hope this helps.
Thanks
Vishal

Send email to upon creation of service request

Hello Experts,
I have a requirement wherein upon creation of a service request in Interaction Center, an email must
be sent automatically to the responsible employee. In the functional specs it says that I need to create
a mail form and this will be called using action profile. When I tested it the action definition goes into an error.
From what I understand, we cannot call mail forms using processing type 'SMARTFORMS MAIL'. So my questions are listed below:
1. If I stick with mail forms creation, how can I get the needed data example from the business object, etc.
2. Are there any other way to do my requirement? Maybe mail forms is not needed and some configs just needs to be maintained.
Thank you guys and have a nice day!

Hi Viraylab,
If you stick with send email with smartform then the config of action profile should be :
object type name = BUS2000223
context class = CL_CRM_SRQM_CONTEXT_PPF
Create your own Action Definition, in the Processing Types of Action choose Smart Forms Mail
Form Name = your form name
Processing Class = CL_DOC_PROCESSING_CRM_ORDER
Processing Method = CRM_ORDER_EXEC_SMART_FORM
Hope it's help,
Lina

Service Request Tempaltes in Service Plan.

There are two related questions here:
1. Has Any one used Service Request Temaplates before ? There is no standard available, so I created my own of Template
Type: D. Is there a standard template transaction type that should be used ?
2. After I create some transactions using the Service Request template, I am unable to assign it to the Service Plan Item. the Serivce Plan item only accepts Service Order temaplates and throws an error message if I manually enter the Service Request Template number. the error message reads: "The Transaction ######## does not exist" (##### --> Request Number).
Can some one shed light on these issues ?
Thanks,
Farhad.

Can you check if the Microsoft.EnterpriseManagement.HealthService.Modules.WorkflowFoundation.dll
is found on your management server (folder where service manager is installed)?
Cheers,
Anders Spælling
Senior Consultant
Blog:
Twitter: LinkedIn:
Please remember to 'Propose as answer' if you find a reply helpful

E-Mail Inbound - reply is not linked to Service Request

Hi all,
we set up the E-Mail Inbound according to this guide E-MAIL INBOUND CONFIGURATION- ALM: Incident Management - SAP IT Service Management on SAP Solution Manager - SCN Wiki
The only difference to the Settings of the guide is that we maintained it for the ZMRQ. If we send an E-Mail to the System, then automatically a service request will be created. E.g. In the status "Customer Action" the requester gets an E-Mail with a tracking ID and can reply. But now we are facing a problem, the mail is not linked to the already existing ZMRQ and according to the rule policy again a new ZMRQ is created.
So we tried in addition to the mentioned guide above also this How to set up Threading in ERMS - CRM - SCN Wiki , this linked the ZMRQ to the mail. I am wondering a bit, because I know other systems with working inbound functionality and they are not set-up as in the Threading guide. Furthermore some other issues still exists after the reply the Status of the ticket is not automatically set to "in process", the text fields are not copied etc.
Now I removed the settings from How to set up Threading in ERMS - CRM - SCN Wiki again, because I think the reason is something else...
Does anyone know where the tracking ID of the incoming mail is checked? Does this take place in the workflow? I am thankful for every advice!
Regards
Katja

renstarr,
I don't own the items purchased anymore...
For new Apple ID iTunes says something like "This Apple ID has not been used with iTunes yet" and asks me for the credit card details etc
For testing puproses I've deleted one of the purchased application from my device and iTunes claims that I need to buy it again....

Alert for status changed in Service request CRM

Dear All,
We have a requirement where if the status is changed for a service request, an alert should appear in the context area of the interaction center warning the user of this modification.
I have tried to used the Alerts Configuration in the business role of IC_MANAGER to do this, can i do this only with customizing or do i need any development?
Thanks for all your input.
Best Regards,
João Gaifém

Hi,
As no standard event is raised when changing the status, you could do the following.
Create a Z event (in SPRO, Customer Relationship Management->Interaction Center WebClient->Additional Functions-> Intent-Driven Interactions Define Events in Repository).
Then, you could enhance the view in which the status is managed.
If you want the alert to be shown when selecting the status, create an event handler for the attribute (if not existing already).
In this event handler, call the Z event you just created.
The code should look like :
DATA : lr_event TYPE REF TO cl_crm_ic_event,
lr_event_srv TYPE REF TO if_crm_ic_event_srv.
CREATE OBJECT lr_event.
lr_event->set_name( 'ZSTATUS_CHANGED' ). “Name of event created
lr_event_srv = cl_crm_ic_services=>get_event_srv_instance( ).
lr_event_srv->RAISE( lr_event ).
Then, create your own IDI rule, so that when the Z event is raised, an alert should be displayed.
Hope this can help you.
Sylvain

Wish to create an Installation Service Request for Field Service with Multiple S/N

We are using Oracle 12.1.3 with Teleservice, Field Service and Installed Base. We ship multiple Serial Numbers in a given order then need to dispatch our Field Service technicians in order to install them at the customers locations. I am having a hard time thinking or figuring out the best way to record this in Oracle EBS. Using a Service Request is difficult as there is not a way to list multiple Serial Numbers that we are aware of. Any help or suggestions would be very welcomed.
Thanks
Jesse

You are not able to add user input while working "My Activities" or "My Requests" in the portal. They would have to use the Console, and then in the SR they would be able to update the User Input if that is where you wanted to store it. I would
create your own Activity Class (Inherit from Manual Activity) and add the fields for what you want, IP, Hostname etc.. then on the portal when the user request the vm map those values to that activity which is assigned to your network team. when they open
their activity in the console they can add the value for ip. There are many ways you can do this. Which way do you think your team will be most likely to follow.

Does an item product from Service Request be an ECC or a CRM product?

Hello
I am puzzled with item product which is used in a Service Request, mostly for dates, SLA and contract determination.
I wonder if I should create this "Investigation" product in an ECC or in a CRM? (of course I assume we are working with scenario where products are replicated from ECC).
This product is actually used only for technical purposes (in the standard not even visible on the screen), so maybe there is no reason to create it in an ECC?
What is the SAP best practise in that case? Do you know?
Regards
Lukasz

Hello
When you create a service ticket in IC WebClient, in the background, the system creates automatically an item
in the newly generated service order (service ticket).
For that the DUMMY-service product (INVESTIGATION) is necessary, which is defined as default in the class CL_DEF_IM_CRM_SERVICEPROD_BADI especially method IF_EX_CRM_SERVICEPROD_BADI~PROVIDE_SERVICE_PRODUCT.
You can define the service product INVESTIGATION in transaction COMMPR01 or you can use and define an own service product with the BAdI for automatic service item creation:
-> BADI: CRM_SERVICEPROD_BADI
-> IMG > CRM > IC Web > Business Transaction > Business AddIns -> Business Add-In for Service Orders in Simplified Help Desk
Hope it helps
Joaquin

Inherit Primary - Service Requests & Activities

Hi All,
I have an issue with the Inherit Primary functionality with Books of Business. I have set this up between Service Requests and Activities. If I search for Activity records as I expect, I see all Activity records in my Book only, whether they are owned by me or not.
If I then look at a Service Request I see the related Activities but only those Owned by me as a user. If someone else in the same book has an Activity against my Service Request I cannot see this record in the related items of my Service Request. If I then search for this Activity I can see the record and have access to this... Argh!
My colleague has also come across this issue relating to Accounts and Opportunities. Has anyone found a fix?
Thanks
Oli @ Innoveer

The system can only return activities that the user owns, the user is on the activity user list, the user is searching a specific book or the user has access to all activities. In your case, you can see the activity because you are searching in your book. This is a known deficiency.

How to disable auto-completing service request after completing last activity

How to disable standard rule, that change service request status to "Complete" when the last activity in this service request is completed?
For SCSM 2012 R2

Perhaps you can use the "Closed" status as a way of indicating that your are completely finished with a service request? (This follows ITIL). It has the advantage of being an out-of-the-box feature and, by default, SR's have to be closed by
a user.
Keep in mind, though, that closed service requests are groomed out of the CMDB (356 day retention time by default, i believe). But, they'll still be available for a few years in your data warehouse.
What is your business reason for this behavior? Console views? Custom reports?
If "Closed" doesn't cut it for you, you may want to consider extending the Server Request class with your own status property that you can use for whatever your requirements are.

SCSM - Service Request Area list - modifications not showing for all users

Hi All
As you cant edit the Service Request Area list, i've settled on changing the default display names to better reflect the categories we want for our SR's. The changes i've made are visible in SCSM on my computer (where i made the changes from), however if
i fire up another instance on a different computer - i can only see the defaults. Anyone seen that before? Typically when i make any sort of change to a list item it is visible for all users.
I'm aware that there is a custom MP out there to allow you to have your own SR Area List, however i was not able to get it to work in our environment (link: http://gallery.technet.microsoft.com/Custom-Service-Request-e4d40738/view/Discussions#content)
Any help would be appreciated.
Thanks

Have you made sure that the selected language in both consoles (the one you are editing from and the one you are testing in) are the same?
When editing lists you will only be asked to save changes (be that changing existing values or adding new ones) if they are stored in a sealed MP - which they should be according to best practice.
If you are not asked which MP to save to then you have already "commited yourself" to a specific MP. You could delete this MP (if there is nothing but the list values in it) or delete them one by one using the console. Then when back to square one the console
will once more ask you which MP to save changes to.
http://codebeaver.blogspot.dk/

Grouping Service Requests

Hi
Anyone advise the best way to achieve the following result?
1. Team members should only get to see and act on Service Requests assigned to them
2. Managers of those users get to see their own SRs, but also all those assigned to anyone of their team members
I use "Team" and "Managers" in a general sense, as all the threads I've seen, and searching I've done, seems to point at a number of routes that may provide this result, such as Books, Reporting Lines, Delegated Users, Profiles, etc.
It could be I'm missing something obvious, (I did find out how to limit the views of users to just their own SRs by editing their profile) but am at the limit of my knowledge here!
Thanks

Hi Kamelia
Can you paste a bit more data, with more SRs
Tim

SCSM Exchange Connector not recognizing custom Service Request prefix

Hello,
We have an Orchestrator runbook that brings over "Projects" from our Financial system into Service Manager as Service Request. As a way to distinguish these as projects we changed the prefix from the default "SR" to "PT".
In all out testing everything worked fine until we installed the Exchange connector. It won't recognize any Service Request that starts with a different prefix than "SR" (defined in the system settings). Does anyone know of
a way to get the Exchange connector to recognize other prefixes?
Thanks

Hi,
The system uses the only prefix that defined in the settings. There's no way to add support for the second prefix in Microsoft Exchange Connector. But you can create your own custom connector with the required behavior.
Cheers,
Marat
Site: www.scutils.com Twitter:
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Graveyard:

Reg:Owned By Id in Service Request

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