Regarding Apple Payment services

Any one have an idea about how to integrate apple payment services in my app??
Thanks
Kalyan

Hi..Thanks for the update. but I am looking for something like payment gateway such as Paypal. Actually my App includes the module where user needs to pay few bucks in order to search for something he needs. I heard that Apple had announced the Apple payment services some time in last Feb. If any idea regarding that it will be very helpful.
Thanks

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MacBook and Apple customer service

So to all the users with issues including, but not limited to, whining, mooing, discoloration, and the various other hiccups:
Have the problems occured after the initial 14 days return period?
And if so, have you had any luck having Apple either service your device, exchanging it, or taking it back and refunding you?
Curious as I'm not exactly in love with this silly MacBook. As far as I'm concerned, it's a good idea, but with poor execution. Eye candy. And it would have been nice had it been launched with the free ipod Nano offer instead of rewarding those who waited with both a free iPod and a better functioning machine. I feel jipped! Or is it spelled "gipped"? At any rate, I'm not ranting, I want to hear if Apple has made good with anyone.

I can honestly say that Apple offered my money back without a restocking fee, and after some discussion I was treated to "I don't want to sell anyone a defective machine, let's open one up and see if there is a problem before I sell it to you." I could not be happier with the eventual resolution I received. Bridging the online and retail sales issues is a tough job and I feel it was managed to the best of anybodies ability with regards to the situation I was in.
I don't believe I would return a machine for the common moo, processor whining, or heat. A serious moo issue maybe. If there is physical damage or the machine doesn't work correctly, then yes I would. As to the discoloration, I don't understand why that would not be returned. I haven't seen anything except one set of pictures of a discolored machine, but if it is as blatant as that; then I would really give it another shot.
To put it in perspective, if you try to keep your consumer standards at the same level when evaluating products then you're going to return a car if the paint flakes off everytime you wash it, but doesn't occur to other ones. On the other hand, if your air conditioner makes a slight whirring noise and virtually every single other vehicle does, then you're more than likely going to have the same result when you exchange it so why bother?
Yes, everything happened in 14 days.
I think what you say, your willingness to try to go the extra distance, and how you say it makes all the difference in the world when interacting with any customer support agency.
Good Luck,
-j

Is there any update regarding Apple maps from Apple...?

is there any update regarding Apple maps from Apple...? I live in sydney. I Know there are lots of issues with Apple maps but i reported more than 3 issues and i could see there is no resolution for those issues ?

Apple does not broadcast anything. The audio encoding options selected for content is controlled by the services the content comes from. Apple just distributes content they are provided with. I am not 100% sure but I believe the current ATV only supports 5.1 so it is pretty likely 7.1 could not be supported with out a new ATV device update, and they have not updated ATV in about four years now. Starting to wonder if they are going to. They used to own this market and now have pretty much lost it. You might check Amazon Fire. I think it might support 7.1. I finally gave up on waiting on Apple and bought one and am mostly happy with it.

Apple Authorised Service Provider in West Africa

Please advise on any Apple Authorised Service Provider in West Africa, preferably Cote d'Ivoire, Ghana, Togo,, Benin and Nigeria.
The more I get used to Apple and the more I became dependant on the Apple computers and you can imagine how frustrating it can be to have to bring a computer all the way from either the States or France and not be able to sort out maintenance problem.
Regards.

Try > Apple - Find Locations
You might also try > Trouver un revendeur - Find a reseller to see if any of the resellers there provide support and service.

I tried to buy game yesterday but i could buy.When i tried , i saw please contact apple store service but today i checked my credit card , they took money 5 times , How did they take money and ı didnt buy a game ???

I tried to buy game yesterday but i could buy.When i tried , i saw please contact apple store service but today i checked my credit card , they took money 5 times , How did they take money and ı didnt buy a game ???

You will need to do what it said, contact iTunes Support. Go here:
http://www.apple.com/emea/support/itunes/contact.html
to contact the iTunes Store.
Regards.

Apple Authorised Service Provider

how do i become a apple Authorised service provider?

Basically you don't at this time. The site James linked to above says that Apple is not accepting applications for service provider at this time.
Note that being an Apple service provider, even if they were accepting new applications, would not qualify you to repair iPhones or other iOS devices. Apple does not presently certify any independent service providers, even ones they already have under contract, to do actual repairs on such devices. I mention this just since you were discussing repair of an iPhone in another thread.
Regards.

Manage my Apple Music service

I want to sync my iCloud library with my iPhone
Depending on your chosen settings, you can sync your iTunes & iCloud library with your phone at any time. You can change the settings in your phone or iTunes at anytime. Please remember that syncing your music over a mobile network will use data. For more information regarding syncing, please see https://support.apple.com/
What happens when I change my phone?
As long as you’ve used your Apple ID, your music preferences & created playlists will be available on your new iOS phone. Customers will need to re-download any of their tracks, albums or playlists to their new phone for offline listening.
I have a companion Telstra Mobile account. Can I have Apple Music?
Yes you can, though your Apple Music subscription will need to be added by the legal lessee of your account – the owner of the main Post-Paid account that your companion account is attached to. Your parent/guardian can add Apple Music to your account via My Account, Retail store or by calling 13 22 00. All eligible Post-Paid accounts have the ability to take up the Telstra offer so you and your companion can both get the offer separately.
I have purchased a new phone on a new contract but I don’t have my new phone or sim yet. When is my Apple Music account active?
Your Apple Music account will be active once you activate your new sim. This is generally when you receive your new phone. You will receive an SMS confirming your Apple Music subscription is active.
I have recontracted to a new Telstra mobile contract but my new phone is on backorder. Can I start using my Apple Music subscription on my current phone?
If you’re not changing phone number you’ll receive an SMS confirming your Apple Music subscription. This indicates that you’re now eligible to start using your Apple Music subscription on any compatible device, including your current mobile phone.
When you receive your new phone simply login with the same Apple ID and your saved playlists and music preferences will be available. You’ll need to re-download any tracks, albums or playlists to your new phone for offline listening.
Can I use my Apple Music subscription on my SONOS speaker system?
Apple Music is currently not compatible with SONOS. Please refer to the compatibility list.
What happened to MOG?
From 31 August 2015 the MOG service will no longer operate in Australia. This means existing subscribers to MOG will still have access to the service up to and including 31 August 2015. For more information on MOG please see CrowdSupport.

Re: Manage my Apple Music service
My plan has changed and I was told that I received 12 months subscription to Apple music but I have not received and details about this.

How can I send an e-mail to Apple Customer Service?

Does anybody know how I can reach Apple Customer Service via e-mail?
Since they repeatedly delete the questions I post to this discussion platform, maybe I can communicate with them via e-mail.
If you are one of the Apple customer service people who are screening and deleting my posts, could you kindly send me an e-mail instead so we can start a communication.
Any help/hints would be highly appreciated.
Thank you.

Unfortunately, that email address is not Customer Service; it is for problems relating to your Apple Support Community account only and will therefore most likely not have the desired results.
Apple has not published an email address for customer service; the best way to contact them for that would be at their corporate address in Cupertino:
http://www.apple.com/contact/

Regarding Apple pay ,Once I activate a newly issued card do I have to delete the old card for passbook and re-enter ?

Regarding Apple pay ,Once I activate a newly issued card do I have to delete the old card for passbook and re-enter ?

No.

If I buy a Mac and iPad online, will I still be able to claim warranty at an Apple Authorized Service Provider?

If I buy a Mac and iPad online, will I still be able to claim warranty at an Apple Authorized Service Provider?
I am going to buy a Macbook Pro w/ Retina Display and iPad from www.topbuy.com.au . It's a legit website, but they say the items have topbuy warranties, not apple ones. They say I have to send off my faulty device to them, and they will fix it, but I don't want to do that. I just want to walk into an Apple store, tell them the problem and have a happy ending, like what's supposed to happen. Will I be able to do this?
Thanks

Apple warranty is good at any Apple service provider, AASP or store.
But you seem to be reaching far to defend that "it's a legit website", especially when they seem to be directing you from seeking certified Apple service.
As the saying goes: If it looks like a duck, and it sound like a duck, it's quackers to bypass an Apple store or Apple online to save a few $$. Well, something like that.

We need a new section entitled: Issues With Apple Customer Service

"This Feedback about the Discussions forum is intended for questions about how to use Apple Discussions and for general constructive feedback about how the Discussions system is operating or how it may be improved. Please use this forum appropriately. Failure to do so may result in your posting privileges to this forum being disabled.
If your question concerns a hardware or software technical issue, please do not post in this forum — instead, go to the Apple Discussions Homepage, select an appropriate product category and follow the links until you reach the correct forum for your post, then click the Post New Topic link. "
Alright, I have a suggestion for improvement. We need a new forum section for complaints about the way Apple is treating us.
To make sure I'm being clear, let me give you an example of just such a post that may be included in such a section.
I ordered online the family packs of Leopard, iWork '08 and iLife '08 on November 6th. I received an email telling me my order had been shipped on November 7th.
On November 9th I decided to check the progress of my shippment by logging on to FedEx. To my surprise, it had been delivered! Not to me but another party. I could download a PDF from FedEx and see the signature.
After trying to deal with FedEx for a few days I was finally told to deal with Apple because they would have to initiate the investigation. Fine. These things happen.
On 11/13/2007 I spoke with an Apple Customer Service Representative and received an Apple Issue Number and Case Number. I was told that it should be resolved in a few days. It wasn't.
11/20/2007, Here's where it gets interesting. In talking with them again I explained that since my signature was not on the FedEx ticket it had not been delivered properly if at all. I explained that since FedEx was clearly at fault the package should be shipped again. Finally they agreed. I was told that my package would be shipped and to expect an email.
11/23/2007, I was told again that nothing would be shipped until after an investigation had been completed. So did they lie? I spoke with a manager who kept repeating that he was sorry for the mis-communication. That became very frustrating to say the least. Remember, FedEx requires a signature. Without it or my permission to deliver somewhere else they must deliver to me and get my signature. The FedEx PDF clearly shows another persons signature.
Equally frustrating is the fact that they will not keep me informed as to the status. I have to call them and wait on hold. I did get a couple of emails with text along the lines of, "We continue to work with our carrier on your lost package. "
However, there is no way to reply to these form letters. The only way to stay in touch with Apple is to call and be put on hold.
Twice, after giving them my order number and being put on hold "while they look up my records" or whatever, the call was disconnected. I'm not saying they did so on purpose but the results were the same. Another call, another round of giving my order number and explaining to yet again a new person the details of the situation.
I've had many problems with Apple since becoming a customer in June of 2006 but I just can't let this go. I need a place to warn others. If you buy something, you might be better off buying it from a store instead of on-line. This kind of information is needed to warn others concerning the business practices of Apple should something go wrong. This is why we need a new section for putting forth such complaints.

It seems to me that the real problem here is with FedEx, as I have encountered similar types of problems with them in the past. Even though a signature is required, I have had packages left on my porch. When I enquired, someone had actually signed (i.e.forged) my name! Other times it has been left on my porch with some other signature. When I call to complain, FedEx just seems to think there is no problem as long as I got my package. They seem totally unconcerned even though a signature is required and I definitely did not authorize delivery with no signature. I have expressed my concerns directly to Apple, but have no way of knowing if it has done any good. I think this problem is worse with FedEx ground, as that is contracted out. Around here anyway, i think the drivers will sign the ticket and leave the package just so they won't have to make another trip. It's not right, and it's not supposed to happen this way, but i know it does.
Apple entrusted your package to FedEx in good faith that it would be delivered to you, and that your signature would be required for you to receive it. That should have resulted in you receiving it. however, due to a false signature, you did not. Clearly, FedEx is responsible.
If the package was supposedly delivered to your address, but has a false signature, I wonder if the driver might have signed the delivery ticket or gotten someone else to sign it and just left it on your porch or something like that. If so, it could have been subsequently stolen. If something like this happened, it might explain why things are so bogged down in the investigation at Apple. From their viewpoint, the package was delivered and a signature was obtained and they are probably being stonewalled by FedEx.
A user to user discussion forum such as Apple Discussions won't help with delivery problems. It's best to report them directly to Apple as you have done. If you continue to have problems, you can call Apple and ask to speak to Apple Customer Relations. They may well be able to cut through the red tape. You could also express your concern in the "Feedback to Apple" section. Maybe if enough people complain, they might consider awarding the shipping contract to someone else. Or perhaps the other shippers are even worse.
One of my recent shipments was evidently lost in a typhoon. But when I called Apple, a replacement was sent out immediately. This is more what I would expect of Apple, and you have every right to expect similar treatment.
If FedEx delivered to the wrong address and got a wrong signature, they should be expected to go back and retrieve the package. But if they delivered to your address and did not get your signature, then you would be well within your rights to go to your local Better Business Bureau and file a complaint against FedEx. That might possibly get some action of some sort. FedEx cannot ignore the BBB as easily as they can ignore you. If your signature was actually forged, you will certainly be able to prove that the signature on the delivery ticket is definitely not yours. And you could forward the BBB complaint to Apple. I don't know if this would help or just muddy the water, but it would put a little more pressure on FedEx I would think.
In the meantime, I would certainly speak to Apple Customer Relations and see if they can help you out here. They want happy Apple customers, and I think they would like to know about the extreme frustrations you are experiencing through no fault of your own.
I sympathize with your problems, and I hope that you are able to get them resolved soon.
Good luck!

HT1923 When attempting a reinstall of iTunes, I cant delete the file C\Program Files\Common Files\Apple\Internet Services\Shellstream.resources due to same error message as described above for iPod file; however i can't find it anywhere in the Task Manage

When attempting a reinstall of iTunes, I cant delete the file C\Program Files\Common Files\Apple\Internet Services\Shellstream.resources due to same error message as described above for iPod file; however i can't find it anywhere in the Task Manager

That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
XP instructions in the following document: How to perform disk error checking in Windows XP
Vista instructions in the following document: Check your hard disk for errors
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards?

Apple customer service ... or lack of

ok i had my macbook delivered, charged it up, used it ect... then left it until the next morning.
i plugged in the charger and the green light just flashed.
after hours on the phone to applecare they told me to take it into the nearest applestore for a replacement or wait for apple to send me a box to be collected...ect
went to my apple store in sheffield....90 minute drive each way.
they said there was a problem with the internal board which transfers power from the magsafe port to the boards.
they had a load in stock but refused, rudely, to give me one because, basically i had already paid and they wanted to keep them in stock incase someone wanted to buy one, so they could get more money.
so i was sent home with 750 GBP worth of cardboard box.
so i rung them back, after wasting 5 hours going to the store and getting back (people who have been to meadowhall will realise the pain in the a** that is parking.)
so i ring applecare and they say its going to take two weeks !!!!!!
i need a laptop to start uni with on monday, becuase i dont fancy taking in a powermac G5 and a 23 inch display in every day.
so now after having the laptop for 24 hours i am down 25 quid for fuel 5 hours of my saturday and 750 quid for the laptop.
is this disgusting customer service or am i being too expectant of a big company such as apple

if you bought online/mail order you need to call and tell them to take it back for a full refund and at their cost
if you bought from a physical shop, just take it back and demand immediate replacement or refund
they sold you a dead one, you don't have to accept it
you've given them a fair opportunity to do what they are obliged to do
now, cooly and calmly, go for the throat
for details see the trading standards website...
http://www.tradingstandards.gov.uk/cgi-bin/calitem.cgi?file=ADV1016-1011.txt
if you need further advice, call your local tso
if you bought on credit card, also complain to the card company, they are jointly liable
fyi i would never buy anything expensive online from apple, too many bad experiences of poor apple service
imho apple products are great, but i find apple uk service far inferior to that of resellers (such as micro anvika and john lewis, yes this is a hint of where to go with your refunded money!)

Apple Customer Service - Where can you find it?

Why can't you contact Apple support, the automated system ask a question then automatically gives you a bogus high call volume and hangs up on you. Frustrated, On the 12th I stayed up most of the night to pre-order, at 3am on the morning of the 12th the website was not available, I ordered a 6plus around 9:00am. The conformation said 1 to 2 week delivery, and I spent $1,000.00 for the 6 plus, when I went back to check the order status it now says 3 to 4 week delivery. Then I tried to contact Apple Customer Service "what a Joke" to see if I could expedite shipping, it is impossible to get someone to actually talk to you, when you follow the instructions of the voice automated system and provide the answers the system ask, it then says call volume is to high, I have done this three days in a row, and get the same message regardless the time of day. I ordered the 6 plus because my corporate team asked if they can switch from the droids. If this is what Apple calls Customer Service, I will think twice about ordering X,XXX plus phones. What happen to Apple, they use to be service oriented. If you can't speak to someone about issues, and needs, then the phrase CSR Customer Service is invalid, and does not exist my world. If I treated my customers this way, I would lose $500mm in business. What a hype, take the order, then change delivery several days later.

Did you call the 1 800 MY APPLE number? Or try chat on the Apple store site?
https://secure2.store.apple.com/us/sign_in/order?c=aHR0cHM6Ly9zZWN1cmUyLnN0b3JlL mFwcGxlLmNvbS91cy9hY2NvdW50L2hvbWV8MWFvc…
Other than this, there isn't anything your fellow users here can help you with unfortunately.

Congratulations Apple Customer Service!

So, like a good little Steve Jobs acolyte, I sat around patiently waiting for the latest iPod Updater, vainly hoping that Apple would take the opportunity to fix a HIGHLY annoying bug that is exclusive to the iPod 5G software.
Alas, I should have known better. While renowned for its ability to make beautiful, easy to use, dare i say life changing computers and computer peripherals, Apple is also infamous for its SUCKY customer service.
I'm not talking about a wish list for touch screens, iPod phones, etc. I mean a bona fide problem with the software.
In a nutshell, this weird glitch is as follows: if you have an artist with two songs, only one of which has album info in the tags, then when trying to browse your music by "Artist", ONLY THE SONG WITH ALBUM INFO SHOWS UP. The other song is there - you can get to it by browsing by "Songs". Not a big deal if you have only a 100 songs, but when you have thousands, with many that are single tracks with no album info, this presents a problem. A HUGELY annoying problem. I know from testing that the nano, mini and prior versions of the iPod do not have this problem. Only the 5G. Oh, careful internet searching reveals that others have this problem too, so it's not just my unit.
Emails (note plural) to Apple customer service have gone unanswered. And whoever coined the term "Genius Bar" has a truly demented sense of humor.
Again, congratulations to Apple for living up to their standards of mediocrity for customer care. You should be proud!!

While I appreciate the spirit of this post, especially as my original post was admittedly snarky, I must point out...
High customer satisfaction DOES NOT EQUAL good/great customer service.
Customers should be satisfied with the iPod right out of the box - it's a great product. And Apple surely deserves the brand recognition - it has created something with deep cultural resonance. These are the items pointed out in your news release.
But who are we kidding? How many customers had iPods that were expensive paperweights once their batteries died. Apple initially refused to replace these batteries, much to the chagrin of those users (I applaud Apple's decision to reverse course on this). There are other instances of poor customer SERVICE that I won't bother to point out.

Regarding Apple Payment services

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