Regarding Pathetic post sale HP Services

I visited the hp service center, A 200, Okhla phase 1, New Delhi branch 5 months back. My laptop screen was flickering and was producing sound while handling/ moving the laptop from one place to another. It was completely a hardware problem as analysed and i communicated the same to the executive at service center. Regardless of reviewing my problem he just formatted my laptop which was a temporary solution to the problem. I told him that its a hardware problem and will happen again for sure after sometime, even then he ignored my feedback. Now my warranty period expired on 28th Aug and am facing the same problem with my laptop. After my visit to the same service center today i...e 1st Sept the executive told me to replace the TFT screen. This is completely unethical and pathetic services guidance by the hp services as on to why i was not told to change the TFT screen when i faced the problem last time and that too during my warranty period.
Now the executive are not even ready to format it as they did it before to provide me a temporary solution.
Need a solution from the services manager in terms of the blind guidance by the same service center recommended to me.
It seems to me that hp service center are NOT providing TRUE AND LOYAL SERVICE to their customers and are fooling them by giving temporary solutions during the warranty period and waits for the same to get over and make money afterwards.
Huge disappointment..
Never expected from HP services.
Revert awaited for solution for me to use and continuation of hp laptop.
Regards,
Devang Bhatele

Hello Kashish13,
I'm sorry to hear about your upsetting experience with your HP laptop and your expereince with HP customer care. I am going to forward this thread to the appropriate team for review. Someone should be in contact with you shortly.
If I have helped you in any way click the Kudos button to say Thanks.
The community works together, click Accept as Solution on the post that solves your issue for other members of the community to benefit from the solution.
- Friendship is magical.

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Dear Apple, Why is your post sales customer service so bad?

I am very new to Apple, after 2 weeks I have enjoyed my iPhone 4 so far but the 1st problem (Apple ID Disabled) is a nightmare to resolve. A search on these forum shows this is a regular issue. Apple do not seem to have implemented the systems to deal with this appropriately. I have changed my password, completed their web form 3 times and contacted Apple support by phone. No one is helping me. I was seriously considering the iPad 2 as I had found the iPhone so usable but without access to app store for updates or itunes its just another phone. No iPad for me I think.
If anyone knows of a quick way to get Apples attention to resolve this then I would be grateful for the steer.

You are not addressing Apple here at all.
We are all users like you.
You contact itunes support here:
http://www.apple.com/support/itunes

Determine sales and service org

Hi,
How can we get determine sales and service org both in transaction document.
I am able to determine only sales organization,
Please help me on this
regards, Panday

Hello Abhijit,
Please have a look at the link given below for a solution to your problem. The exact same question was raised in the thread as well.
Re: Sales and service organization not determined automatically
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Cheers
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Unable to block or throw credit limit message while posting Sales Order.

Dear All,
I hv created new customer and extended credit limit through FD32, assigned Risk Categeory and set the limit to 10,000/-.
When i am posting Sale Order with 15,000 or more value, i am not getting any warning or error message while saving Sale Invoice. No block was set against delivery or billing in Sale Order.
Kindly guide me, which step i am missing. FYI, customer dont hv any open item or credit exposure as of now becoz he was new customer.
Regards,
Venkat

Option 1
If your requirement is to go ahead with warning message and allow saving the sales document, maintain A in VOV8 for credit limit check.
If you want to restrict creating sales order when credit limit exceeded maintain B in VOV8 for credit limit check.
Option 2
Now in OVA8 if you click on dynamic option. Make sure you satisfy these requirements
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I would recommend with option 1, still if you want to go for option 2
Then click on Static and make sure you also select open orders and open deliveries.
This will happen if you select static
The customer's credit exposure may not exceed the established credit limit. The credit exposure is the total combined value of the following:
Open sales documents
Open delivery documents
Open billing documents
Open items (accounts receivable)
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Regards
Ravi.
I am sorry i wont be able to add further input than this.
Dont forget to reward points if you think it was successful

Error while posting sales f-22

Error while posting sales F-22
Cost center 1000/150020 is Blocked againest revenue postings on 03.11.2008

Hi,
In your document you have cost centre assigned on revenue line. You have to unlock it for posting revenues: go to KS02 - Control - and unlock the actual revenues flag.
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How to use the BAPI_GOODSMVT_CREATE for Transfer posting Sales order

Hi Friends,
How to use the Bapi BAPI_GOODSMVT_CREATE for transfer posting sales order to sales order.
pls, send the list of parameteres to pass to the bapi, if program avail please send it to me.
Thanks in advance
Shankar

You have to pass Header and GM code as the INput parameters for uing this BAPI....GM code would be structure.
Also you have to pass the INternal table Item for the goods mvt cxreate which will contains
      BATCH.
      MOVE_TYPE.
      ENTRY_QNT.
      MOVE_PLANT.
      MOVE_STLOC.
      MOVE_BATCH.
      MOVE_REAS
these parameters.
Regards,
Sushil.

Va01:errors during posting sales order

Hi there,
can anyone help me on the error log during posting sales order via va01? the checking of sales order is correct.
Runtime Errors         MESSAGE_TYPE_X
Date and Time          2009.02.17 10:11:37
Short dump has not been completely stored (too big)
|Short text          |
|    The current application triggered a termination with a short dump. |
|What happened?      |
|    The current application program detected a situation which really   |
|    should not occur. Therefore, a termination with a short dump was    |
|    triggered on purpose by the key word MESSAGE (type X). |
|What can you do?    |
|    Note down which actions and inputs caused the error.   |
|       |
|       |
|    To process the problem further, contact you SAP system |
|    administrator. |
|       |
|    Using Transaction ST22 for ABAP Dump Analysis, you can look         |
|    at and manage termination messages, and you can also   |
|    keep them for a long time.   |
|Error analysis      |
|    Short text of error message: |
|    Maintain the current CRM release (table CRMPAROLTP)    |
|       |
|    Long text of error message: |
|     Diagnosis      |
|         Various transfer errors occur when transferring SAP sales orders to         |
|         CRM or there is no status update or the status update has errors            |
|         when transferring from CRM to the SAP system. This is caused by an          |
|         incorrect entry for the CRM release in the SAP table CRMPAROLTP, or         |
|         no entry is maintained at all.       |
|     System Response|
|         To avoid data inconsistencies, this message causes a short dump.            |
|     Procedure      |
|         Maintain table CRMPAROLTP in your SAP system as is described in SAP         |
|         Note 691710 and then repeat the process again.    |
|     Procedure for System Administration      |
|       |
|    Technical information about the message: |
|    Message class....... "V3"    |
|    Number.............. 302     |
|    Variable 1.......... " "     |
|    Variable 2.......... " "     |
|    Variable 3.......... " "     |
|    Variable 4.......... " "     |
|How to correct the error         |
|    Probably the only way to eliminate the error is to correct the program.          |
|    - |
|       |
|    If the error occures in a non-modified SAP program, you may be able to           |
|    find an interim solution in an SAP Note. |
|    If you have access to SAP Notes, carry out a search with the following           |
|    keywords:       |
|       |
|    "MESSAGE_TYPE_X" " "         |
|    "SAPMV45A" or "MV45AF0B_BAPIDATEN_ERMITTELN"           |
|    "BAPIDATEN_ERMITTELN"        |
|       |
|    If you cannot solve the problem yourself and want to send an error |
|    notification to SAP, include the following information:|
|       |
|    1. The description of the current problem (short dump) |
|       |
|       To save the description, choose "System->List->Save->Local File |
|    (Unconverted)". |
|       |
|    2. Corresponding system log |
|       |
|       Display the system log by calling transaction SM21. |
|       Restrict the time interval to 10 minutes before and five minutes |
|    after the short dump. Then choose "System->List->Save->Local File   |
|    (Unconverted)". |
|       |
|    3. If the problem occurs in a problem of your own or a modified SAP |
|    program: The source code of the program   |
|       In the editor, choose "Utilities->More |
|    Utilities->Upload/Download->Download".    |
|       |
|    4. Details about the conditions under which the error occurred or which          |
|    actions and input led to the error.       |
|       |
|User and Transaction|
|    Client.............. 200     |
|    User................ "SAMSON"|
|    Language key........ "E"     |
|    Transaction......... "VA01 " |
|    Program............. "SAPMV45A"           |
|    Screen.............. "SAPMV45A 4001"      |
|    Screen line......... 65      |
|Information on where terminated |
|    Termination occurred in the ABAP program "SAPMV45A" - in "BAPIDATEN_ERMITTELN". |
|    The main program was "SAPMV45A ".         |
|       |
|    In the source code you have the termination point in line 338       |
|    of the (Include) program "MV45AF0B_BAPIDATEN_ERMITTELN".            |
|Source Code Extract |
|Line |SourceCde     |
| 308|    else.     |
| 309|*-----Nicht unterstu9EF7zt, Abbruch        |
| 310|      message a301(v3).    |
| 311|    endif.    |
| 312| endif.      |
| 313| |
| 314|*-Szenario A pru9EE4en        |
| 315| if lv_scenario_a   = 'A'.|
| 316|    vbak-vbkla+2(1) = lv_scenario_a.    |
| 317| endif.      |
| 318| |
| 319|*-ermitteln CRM-Release    |
| 320| call function func_name |
| 321|        exporting          |
| 322|            i_paraname = 'CRM_RELEASE' |
| 323|        importing          |
| 324|            e_parval1 = lv_parval1.    |
| 325| lv_release_crm = lv_parval1+0(3).     |
| 326| |
| 327|* If lv_release_crm empty => X-message (correct download not possible)         |
| 328| if da_download_active = charx.        |
| 329|    CALL FUNCTION 'CRM_CONNECTED'       |
| 330|     IMPORTING|
| 331|       CRM_CONNECTED       = lv_crm_connected        |
| 332|     EXCEPTIONS            |
| 333|       NO_CRMRFCPAR        = 1          |
| 334|       OTHERS = 2          |
| 335| .            |
| 336|    IF sy-subrc = 0 and lv_release_crm = space and   |
| 337|       lv_crm_connected = charx.        |
|>>>>>|        message x302(v3). |
| 339|    ENDIF.    |
| 340|   endif.     |
| 341| |
| 342|*-Fu9EEElen der View fu9EF5 das Ermitteln der Auftragstabellen          |
| 343| da_sales_view-partner    = charx.     |
| 344| da_sales_view-sdcond     = charx.     |
| 345| da_sales_view-sdcond_add = charx.     |
| 346| da_sales_view-contract   = charx.     |
| 347| da_sales_view-text       = charx.     |
| 348|*-bei mehr als 1000 Belegflusssu92DEzen werden Daten nicht ermittelt |
| 349| if lv_tabix_vbfa < 1000. |
| 350|    da_sales_view-flow     = charx.     |
| 351| endif.      |
| 352| da_sales_view-billplan   = charx.     |
| 353| da_sales_view-configure = charx.     |
| 354| da_sales_view-credcard   = charx.     |
| 355| |
| 356|*-Im Standardszenario soll eine manuelle u818Ederung eines CRM Belegs|
| 357|* (ab CRM Release 30A) nicht zuru9EDEk ins CRM gesendet werden. Das |
any responses will be awarded,
regards,
samson

Hi,
Maintain the current CRM release.
The dump might have occurred when transferring SAP sales order to CRM.
This has caused a error in SAP table CRMPAROLTP .
Go to SE91 provide the message class & message number, then click where-used-list & select the program check box.It will show you the program name MV45AF0B_BAPIDATEN_ERMITTELN.
Just check the program with the ABAPer.
Hope this helps.
Regds.......
Sumit

Adding New Field Under Sales Tax/Service Tax Tab in XD01

Hi Experts,
I want to Add new Field in CIN Details under Sales Tax/Service Tax Tab.
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hello,
yes there are two ways:
1) change standard screen. (that's the bad one).
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http://www.****************/Tutorials/Others/GUIXT/Page1.htm
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How to post MIRO for services .?

Dear All ,
User is doing an entry of MIRO here the total amount for service charges are 4,500 INR & serv. tax on it is 600INR ( For ex. ) now user wants that in mormal IV the amount is having the total of serv. charges + taxes but in this case user do not want to take the credit of serv. tax hence he wants that this sserv. tax should be posted to other liability G.L instead of Serv. tax credit G.L , can u pl guide how to post such MIRO .?
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SAP2008
Edited by: sap2008 on Jan 8, 2009 10:20 AM

Hi
Create MIRO, change the tax code to V0- No Tax in the header level as well as item level, so that you can able to post amount without service tax.
Regards
Prasanna R

Post Invoice for Service Entry with many Service line item-MM-LIV

Dear All,
I have a problem to post Invoice for Service Entry with many Service line item. The problem is as follow:
I have created 1 Service Entry which has 5 Service line item in it. Three of the service line item are subject to Value Added Tax (VAT), the others aren't. Then, i wanted to post Invoice for the Service Entry, however, it just display 1 item which amount in total. How can i segregate each service line item in Service Entry thus i can post Invoice for all Service line item with subject to VAT and all service item with not subject to VAT, if just 1 Service Entry created for it ?
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Thank You

Hi Ganda,
If you mark the 'service based invoice verification' checkbox in your PO item, your service items will be in your invoice as seperate invoice lines. Then you can modify the taxcodes on service item level.
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Hello,
I have a requirement to post sales order changes - ORDCHG. Now, when I am adding the qualifier 002 at the item segment E1EDP01 with the existing Item number, it is creating another Item in the sales order rather than changing the existing one. What could be the reason? I am passing the below values in to the respective segments.
E1EDK01-ACTION = '003' - Changes in one or more items
E1EDP01-ACTION = '002' Item Changed.
Please advise.
Regards,
Venkata Phani Prasad K

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Org model for sales and service

Hi,
I have an issue while creating org model, I want to maintain organization for sales and service differently under a org unit, but in service org element when I have selected service radio button and type also as service in Function tab, it is effecting for all units, even the first org unit is also changing automatically to service.
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Thanks and Best Regards,
Abdul

Hi Abdul,
I tried replicating what you have mentioned in your message and it is behaving exactly the same as in your case. So I dont think it will have any impact on your root org unit.
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Hi, Gurus
Can you please tell me the consideration and constraint regarding intercompany sales for service products.
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Hi Odagaki,
I dont think there is different process available for the services Inter company sales.
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I hope it will help you
Regards,
Murali.

Section code IN A posted SALES DOCUMENT

Hi
In some of billing documents Section code and business place has posted with blank. How to generate Section code and Business place in posted Sales billing document.
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Prakash.

Its not possible to update the Section code and Business Place after Documents generated. So it can be only possible by the way of changing at Table level. You can go do SE16N and Give the table and execute.. Once you go inside in the Transaction code bar enter &Edit_SAP after that you can add it Section code and business place in the table.
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Fit 4 Nothing

Statistics Currency Error while posting Sales Order (No: V1453)

Hi Sappers,
I am in process of making a company in SAP ERP SD - IDES, and while posting Sales Order, after I input Sold to Party, PO no, Del Plant and Incoterms and I press ENTER: The error comes up as:
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Hi,
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DSR

Regarding Pathetic post sale HP Services

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