Determine sales and service org

Hi,
How can we get determine sales and service org both in transaction document.
I am able to determine only sales organization,
Please help me on this
regards, Panday

Hello Abhijit,
Please have a look at the link given below for a solution to your problem. The exact same question was raised in the thread as well.
Re: Sales and service organization not determined automatically
Since this is your first thread, a small advice, before you post a query on SDN, pls make sure you search for the topic on SDN. You would get a lot of threads which could help you to solve your query.
Cheers
Nayan

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Org model for sales and service

Hi,
I have an issue while creating org model, I want to maintain organization for sales and service differently under a org unit, but in service org element when I have selected service radio button and type also as service in Function tab, it is effecting for all units, even the first org unit is also changing automatically to service.
Please clarify!
Thanks and Best Regards,
Abdul

Hi Abdul,
I tried replicating what you have mentioned in your message and it is behaving exactly the same as in your case. So I dont think it will have any impact on your root org unit.
Dont tick mark any of the options i.e sales organization,Sales office or sales group for your root unit.Just create one org unit and leave as it is by saving.
When creating sales Org: Double click the the root org unit and click on "Create". Create the required sales organization(by selecting the sales scenario(radio button) and tick mark the sales organization in the funtion tab page.
Now you have created your sales organization.
When creating service organization: again double click the root org unit and click on "Create". Create the required service organization by selecting the service scenario(radio button) and tick mark the service organization.
Now you have created your service organization.
So when you select your org unit created as sales organization and switch to service scenario(radio button) and select the root org you will see the root unit also in service scenario and also you will not see any tick mark for sales/service/marketingin the root org unit.
Reward points if helpful.
Shridhar

Would like to know what all kind of tickets we handle in Sales and service?

Would like to know what all kind of tickets we handle in Sales and service?

Check out your campsites, many have wifi available. ANd you'd just connect your devices to them.
You could also look into a device like the mifi, which is a portable wifi transmitter that connects via the cell phone network. (It's also possible if you have a smart phone that your phone will allow for tethering if your plan allows for it)
but check out the coverage maps. Especially in the south west there are massive dead spots due to mountains and sparse populations. FOr example, most of the grand canyon is one giant dead zone (kinda funny to stand there on the south rim and be surrounded by people trying to get a signal)
Granted this was a few years ago but generally, cell coverage comes with population.

I am billed 3 times for the same App. I contacted Apple Rebate Centre and ask me to call Sales and Service team at 1-800-676-2755 for assistance. When I called this number outside the US, I got a recorded message to say that this number is invalid.

I further contact the lady from the the Rebate Centre for the email of the Apples Sales and Service. She replied that they do have one. This is strange at this stone age. Can anyone help?

There is a 'Report a Problem' link below the item you have been charged for on every email receipt of your order. Have you tried that link?

Cash sales and services

Dear SAP gurus,
I should add a Service item in my cash sales order.
I created a new item type, but it seems that as I cannot create automatically a delivery for the service item, then I cannot bill my service item.
Does anyone used the functionality of cash sales with services ?
Thanks
Antonio

1) Schedule line category CD (for Service) does NOT have Item relevant for delivery. That is the reason why you do not get automatic delivery for this line item. & that is correct, as service is not supposed to be delivered (like a TV or a Washing machine)
2) You can use Cash sales process for both goods and services.
- The print out of the invoice, printed immediately when the sales order is saved, must have the details (prices etc.) of the service item too. Check this.
- In VTFA, for line item TAD, copy requirement must be choosen as Billing doc creation possible without PGI (just check which one it is by pressing F4)
- In VOV7 for BVN and TAD, Billing relevance must be B order related
3) Process would be as follows -
Sales order created with TV (TAN), Installation of TV (TAD) --> Delivery created ONLY with line item TV, Billing document created (RD03) with both line items
customer takes his goods, pays for goods and services and leaves
--> in VL02N do picking and PGI for TV --> in VF01 give sales order # and create billing document for both items.

Access sequence for Partner determination -Sales and Interaction Center CRM

Dear experts,
We use som transaction types both in our sales (t/c crmd_order) and in Interaction center (t/c CIC0).
We though want the partner determination to act differently when creating this transaction in sales compared
to when creating it in the interaction center. For example in the sales process we want the contact persons to be searched from the relationsship of the sold-to party but in customer service we do not want an automatic determination.
There are some BADIs available that can be used in the access sequences as a source but can they be used to
switch off some automatic determination when creating the transaction in t/c CIC0 whereas the automatic determination should work when creating the transaction in the sales process ie. t/c crmd_order?
Looking forward to have any input on this, thanks!
best regards,
Christina

Hi,
What we did is to remove the automatic determination on the transaction type that is used both in the sales process and Interaction center/customer service. The partner in question is only determined from the previous document in case you
create a follow-up document.
rgds,
Christina

Sales and Service/Profitability/EBITA Module

Where do I find this information when I'm looking in help.sap.com? I've checked in there and I can't find it and I know it must be there.
Please help.
best wishes;
Calvin

Try COPA, if COPA is configured in SAP R/3 to give EBITA.
Otherwise, you need to extract from across modules, SD, FI, PM.
Ravi Thothadri

Responsible Service Org and Service Team (partner function)

Hi all CRM gurus,
I'm trying to understand the reasons behind the following design and I hope someone can clarify some points for me:
1. Organisation structure in CRM is set up with service organisation followed by service team, e.g.
ABC Company
|_Call Center 1 (the service organisation indicator under Function is selected)
|_ Region A
                   |_ Service Team A (the local service team indicator under Function is selected)
                                 |_ User Nancy
|_Call Center 2 (the service organisation indicator under Function is selected)
|_ Region B (the service organisation indicator under Function is selected)
                   |_Service Team B (the local service team indicator under Function is selected)
                                 |_ User Mary
2. Organisation determination is set up using rule 14000148 and assigned to the transaction type Z001 for interaction transaction.
3. A service team partner function is created and set up to be determined automatically via the user's assignment in the org structure (14000148). This partner is configured to be made available on the interaction record screen.
4. When a new interaction is created by user Nancy, the system automatically derives the following
Responsible service org = 'Service Team A'
Service organisation = 'Call Center 1'
Service team partner = 'Service Team A'
5. When user Nancy decides that this call should be looked after by another group, she assigns the user Mary and changes the Service team partner to 'Service Team B'. The reason why she has to change the service team partner manually is that the system does not automatically re-determine the partner in change mode.
What I can see is that the focus here is on the service team (which is the partner) and there is no means to update the service organisation and responsible service organisation. So, when the user is changed to Mary, although the service team is captured correctly, the corresponding responsible service organisation (i.e. Service Team B) and service organisation (i.e. call center 1) still remains the same. Is this acceptable?
I would think that the responsible service organisation and service organisation needs to be re-determined but this is not the case.
Are there any reasons why one would not re-determine the responsible service and service organisations?
The service team (partner) and the responsible service and service orgs seem to be handled quite independently which is another area that I don't understand. What is the benefit of having a service team partner?
I have not seen a lot of queries in this area so am not sure whether my thinking is correct or not.
Appreciate some pointers on the above.
Cheers!
SF

Hi Anyone? Any opinion or comments on this set up?

Difference between Mobile sales and Mobile Service

Hi All
Can anybody help and explain me what are the major defferences between Mobile Sales and Mobile Service,What are the configuration settings required in Mobile Service,Because we have to start support project for Mobile Service.
Regards
Krishna

Hi Krishna,
The difference is Mobile Service is used by field technicians who provide a service to customers. Eg: an engineer who goes out to customer site to fix machinery. They can fill out the deatils on the Mobile Service application. Time spent, parts used etc..
Sales is used by sales reps, who are selling a product.
The configuration is the same for both. In fact its possible to have bothe sales and service installed on the same machine.
Regards,
Gervase

Diff. between Sales order and Service order

Hi Gurus,
Can anybody tell me what is the diff. between sales and service order? What are the customization settings will be different for the sales and service order?
Thanks in advance

Hi Devi,
Both are two different scenarios. But both are transactions having different purpose.
Sales order comes to the picture when ever any product or service are going to sale. Service order comes to the picture either after sales order processing, when ever any damage happened to the product or replacement required or in order to return the product. or Service sales scenario.
For Configuration settings please refer the Best Practices Configuration guides.
If any clarification please revert...
Reward if it helps
Johnny.

Difference between sales order and service order?

Hi Gurus
Whatu2019s the Difference between sales order and service order?
Thanks.
Kumar

Check below help link for defination and difference in Sales and Service order.
http://help.sap.com/saphelp_crm70/helpdata/en/17/99fb62928c46c28c10f3ebc52fdfa8/frameset.htm
http://help.sap.com/saphelp_crm70/helpdata/en/ce/6874bcf29742c395c5e5fae19a0c68/frameset.htm

Creation of Sales Order and Service Contract from Inbound IDOC

Hi Experts,
My requirement is to create a Sales Order as well as a Service Contract from one Inbound IDOC. I am getting the Inbound IDOC from a third Party. The message type is ORDERS and Basic Type is ORDERS02. How ever i am using an extension type IDOC which carries all the required data for Sales Order and Service Contract. My requirement is like, to create a Sales Order first.
I have created a Z FM which is attached to the Process Code and subsequently to the message type. Inside the FM i an calling FM 'IDOC_INPUT_ORDERS' for creation of Sales Order. After that i am changing the IDOC data for the Document Type. I am changing the document type which is responsible for Contract Creation.
Then I am again calling the FM 'IDOC_INPUT_ORDERS' for creation of Contract with the help of IDOC data. But here the Contract is not getting created. It's getting failed during the Batch input session.
I need to solve this problem as soon as possible. Please help me. If there are any other options also please share.
Thanks in Advance.
Regards,
Priyabrata

Actually there is problem with BDCDATA. Inside the FM it's calling transaction with help of BDCDATA. If i am creating a Sales order or contract alone its creating successfully. But when i am trying to create both, it's retuning sy-subrc '1001' after calling the transaction on the second attempt. Is there any problem with BDCDATA like we can't handle with less time gap? Please help and give your inputs.
Regards,
Priyabrata

Need Single Billing Document for Materials and Services in Sales Order

Hello Friends,
I am selling FERT items and DIEN items in the Sales Order.
Document flow as follows:
Finished goods - Order-Delivery-Billing
Services - Order-Billing
In this process 2 seperate billing documents are created
i. Delivery Related Billing document for Finished goods.
ii. Order related Billing document for services.
I want to create a single billing document for both the items (FG & Services) in the sales order.
Please suggest.
Thnx.

Sorry for the delay friends.
Somebody suggested me to make services 'relevant for delivery' to ensure single billing document.
What I did were the following steps:
1. Copy Item Category TAD to ZTAD and make is 'relevant foir delivery'
2. Assign Item Category ZTAD to Sales Order type and Item Cat Group 'LEIS'
3. Go to Deliveries Item Categories and through new Entries add ZTAD. Make ZTAD relevant for Picking.
4. Go to copy control 'Order to Delivery' and insert ZTAD in Item Categories relevant for this combination.
Now when I create sales order with materials and services, they pass over to the delivery document and in the Services item, storage location/plant is greyed out. Only the picking quantity is required to be filled.
PROBLEM :
I am not getting the price of Services item in the billing document.
Billing document copies all line items (tangible and intangible) from Delivery Document
It takes the services item details/quantities etc. to VF01 but the price comes '00.00'
Any suggestions.
Is this legally viable? Someone told me its not legally correct.
Thanks.
Mohammed

Problem with sales order and Service order

Dear Guru's
We have a real problem with sales orders and service orders and how we treat these. For a project that uses a WBS, it's not a problem to manipulate SAP to give us a list of shortages (orders with no or limited supply) for each order, but for some reason our after sales orders and our service orders do not work this way.
Thanks and Regards,
Deethya.

CLOSED

ERP sales org and HR org unit

hi,
in our implementation we plan to use ERP sales org for all sales documents in CRM hence we plan to map org structures between CRM and ERP.
we also have a need to leverage Employee maintenance done in HR. hence we plan to download employees from HR into CRM.
can you please help guide on how we can achieve both the above scenarios?..can we maintain HR org and ERP org in CRM?
thanks
RH

Hi,
What I undestand is u want to map the ERP sales area i.e. the Logistic Org Structure into CRM as well as u want the HR Integration with employees coming from HR.
a. ERP Sales Area or Logistic Org structure
    This implies mapping of the Sales Organization with CRM.
    This can be downloaded using the transaction    CRMC_R3_ORG_GENERATE. This will result in creation of organization unit in CRM represting the ECC sales area.
b. HR employees
   This will requre HR integration to be activated, here the employees will flow from HR to CRM via ALE and will be maintained as business partners with the role Employees.
WIsh this helps.
Regards,
Shalini Chauhan

Determine sales and service org

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