Regarrding IC Web Client Profile Assignment

Hi ,
I am learning IC web client actually, in a tutorial i came across something called IC web client profile. i created it successfully. Next they have said to assign it to the user or business partner' s position in organisation management. i don get what this is actullay. Can anybody help me in knowing how to assign the profile. ?
thanks,
selva M.
Edited by: selvakumar mohan on Apr 10, 2008 1:26 PM

hi Selva,
Once you have creted the ICWC profile you will need to assign this profile to either a BP/User or Position or Org unit.
for this go to the trasaction ppoma_crm where you can see you orgnisation setup along with the positions and BP assignements.
Now select position and go on the top to the go to field and then detailed object --.enhanced object descriton and then follow the steps as given above.
Regards
Raj

Similar Messages

Authorization for IC Web Client Profile

Dear Guru,
This is the first time I involve in IC Web Client
Project.
I would like to limit IC Web Client Profile. What is authorization object which I have to limit ?
Beside that, if users miss authorization in the web screen, what is user have to do ( in R3 we can order user to run /nsu53 or I run ST01 to trace ) ?
Pls advice.
Thanks,
SUGANDI

You can use SAP delivered roles
SAP_PCC_IC_AGENT
SAP_PCC_IC_MANAGER
SAP_PCC_CAMPAIGN_MANAGER.
Each of these roles have access to Interaction Center BSP application 'CRM_IC' as well as other PCUI applications used in IC Web Client.
Authorization object for BSP applications is 'BSP_APPL'.
Talk to your security person and ask him to assign these roles to the user who are going to use the application.
You can even customize these roles.
Thanks,
Thirumala.

Problem In IC Web Client Profile

Hi Experts,
I m using CRM5.0 for Web Client.I m changing BuPaMoreContactView as maintained in Cook Book CR5.0.
I m following all steps correctly as
1. Run time profile
2. Assign Run Time profile to my own profile
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Now when i m checking profile assign to my user(By CRM_IC exicution) it is showing profile that is not exist and giving error Activity clipboard profile could not be loaded
Other problem when i m searching Business partner I m geting only two tab that r Account and Address .I am not geting third tab that is Contact Persion. How i will find that in search page.
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Hi Gaurav,
I gor confused with CRM 5.1/5.2 and CRM 2007 profile. You are on CRM 5.0 then you do following things
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2) on top left under search screen, search for Positions " Sales" and Marketing and Service one by one.
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Now launch UI again and you must be able to see all modules.
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Custom profiles in IC Web client terminate in XSLT error 'unexpected EOF'

Hello,
we've upgraded from CRM 4.0 SP7 to CRM2005 (i.e. CRM 5.0) SP7.
The IC web client is not able to start our custom web client profiles. However, SAP's default profile is OK.
When launching via transaction CRM_IC or SE80 and default.htm, the window opens up, but if we use one of the custom IC Web client profiles, the application won't load correctly. It only displays the logos and the clipboard, then gives the error message:
The runtime repository could not be interpreted. An XSLT transformation error occurred.
Reason: Unexpected end-of-file.
Transformation: BSP_WD_RT_REP_RUNTIME
I've checked the customization, and I find no errors. All function profiles (XML files) from 4.0 have been migrated correctly into 5.0 customization tables.
The custom profile launches our BSP application Z_CRM_IC, which is a copy of the standard BSP with a few controller replacements. The corresponding runtime framework profile calls the repository Z_CRM_IC_RT_REP, which is also a copy of the original.
When I check the repository Z_CRM_IC_RT_REP in SE80, the system displays the error
BSP Application Z_CRM_IC_RT_REP,BSP Page CRM_IC.XM
The included page "CRM_IC_All_Viewsets_wo_BUPA_and_Main.xml" is created in language "ABAP".
However, I don't think that's really an error, because the include merely points to the standard xml file
../CRM_IC_DT_REP/CRM_IC_All_Viewsets_wo_BUPA_and_Main.xml
and when I run a check on that, the workbench finds no errors.
Any idea on how to get the IC Web client up and running again?
Regards,
Arto

Note 880180 seems to help.
After making the suggested changes, I ran into another translation error, but that's a different story...

Assigning AnyConnect Client Profiles based on the machine?

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Hi
Did you ever resolve this issue? I am trying to assign a specific IP address based on the hostname or machine cert but the certificate matching doesn't seem to look at the machine cert.
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Determine the chosen profile after entering IC Web client

There are a number of CRMPROFILE FM's but none seem to return the profile that I'm after. In short I'm trying to identify the profile chosen by the user (or defaulted) after they log into the IC Web client.
I would be happy to find an FM, method, or any other way of determining this. I've just started debugging the BSP code to determine the method used but it's slow going. Someone save my sanity, Pleeeaase.
Gary

hi gary,
you can use the following code to get the profile in which the agent is logged into.
For CRM 2007:
data: lr_ui_profile type ref to if_crm_ui_profile,
lv_profile type string.
*get business role.
clear: lv_profile.
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lv_profile = lr_ui_profile->get_profile( ).
In CRM 5.0:
DATA:lr_ic_profile type ref to if_ic_profile,
lv_profile type string.
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lv_profile = lr_ic_profile->GET_PROFILE( ).
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giri

Alerts and reminder profiles in IC Web client

Hi all,
We are working on CRM 2007. Can we maintain alert and reminders in the IC Web client.
If yes, where can we maintain them?
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Points will be awarded liberally.
Thanks in advance,
RK

Some more info which I got from one of my raised questions:-
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You need to assign your CRM business role to the Rule Policy Details node of the rule policy. You also need to declare any events you will plan to use in your rule.
When you create a rule, the rule must start with the condition "if current event equals your event". Optionally you can add additiona conditions, such as "if BP status equals..."
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As mentioned, in CRM 2006s and CRM 2007, no out of the box default alerts are provided.

Add extra Business Objects to model CRM 2007: Web Client Records

Hello,
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I created a new element type under SCMG_SP_CASE_RECORD --> Z_CRM_SPS_CASE_RECORD and in the customizing we attached the model to the case type under Case Management --> Extended Customizing --> Process Actions --> Assign Action Profile to Case Type.
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Joost Christenhusz

Eddie,
Are you familiar with Access Control Engine (ACE)?
Go through this -> http://help.sap.com/saphelp_crm50/helpdata/en/04/0177f9bb67ac4cafb84bb4d4c1d8fc/content.htm.
and https://websmp205.sap-ag.de/~sapdownload/011000358700002121742006E.
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Can I connect the IC Web Client directly to a R/3 Backend?

Hello, I want to connect the IC Web Client directly to a R/3 Backend, is that possible? I want to do in this way so I won't need to transfer all the data in the R/3 Backend to the CRM system.
Thanks!

Fernando,
U will have to do the customizng settings, like creating a ERP sales order profile, assigning the logical system name etc.
Refer this link below:
<a href="http://help.sap.com/saphelp_crm50/helpdata/en/0b/77c6d05eec445480a919cdcfa6bb30/frameset.htm">http://help.sap.com/saphelp_crm50/helpdata/en/0b/77c6d05eec445480a919cdcfa6bb30/frameset.htm</a>
Transaction Launcher:
<a href="http://help.sap.com/saphelp_crm50/helpdata/en/0b/77c6d05eec445480a919cdcfa6bb30/frameset.htm">http://help.sap.com/saphelp_crm50/helpdata/en/0b/77c6d05eec445480a919cdcfa6bb30/frameset.htm</a>
Regards,
Shalini Chauhan

Call List Mangement - IC Web Client

Hi Gurus,
We are using SAP CRM 2007. I am calling transaction : CRMD_TM_CLDIST using transaction launcher in IC Web Client with team lead business role so that I can Split the Call List, Assign the Call List to CSRs and Activate the Call List. When I select the Call List and right click on to view the list of the commands (as of SAP GUI screen) to work the Call List Management - does not shows me any options (such as split or assign or activate). Does any body know, how to get this work?? please help me out....
Cheers,
Peter J.

Hi John,
Thank you very much for your quick reply and guidance. I know the company which used PCUI - Call List screen, unofficially I came to know that SAP responded this company back saying that, SAP does not have plans to remove this PCUI screen/code from the future upgrades...
Once again thank you very much for your quick responses and the guidance. I will close this link...
Cheers,
Peter J.
Hi John,
2 corrections:
1. We are using IE 8.0
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a) Add URL to the URL Repository (SM30 table = crmv_ic_ltx_url) as BSP Application. Application = CRM_BSP_FRAME and Page = Entrypoint.do
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e) Add NavBar Profile to Business Role
f) Activate the logical link in Business Role (if necessary)
Cheers,
Peter J.
Edited by: Peter Jacks on Mar 25, 2010 9:30 AM

Authorization to access Web Client UI - CRM 2007 (v6)

When I create a user in the system, I have to assign it a business role.
Apart from assigning it work centers etc., I also need to assign a PFCG role.
What authorization objects should I include in that PFCG role that will allow the user to access (login and view the homepage) of the Web Client UI?
I assigned the user to a position in the Organization model, to the position I have assigned a business role.
I have tried giving it the authorization object for BSP, but it doesn't help.
After the login screen, I get the message saying "Sorry, Logon is not possible because you have not been assigned to a business role. Contact your system administrator. "
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Hi
you wrote "Deactivate the object S_SERVICE via Cross-application Authorization Objects"
if I try with SU25 I get information like this :
You have switched off Basis authorization objects (starting with S_) or
HR authorization objects (starting with P_). However, these
authorization objects must always remain switched on.
The system ignores the fact you switched off these authorization objects
when saving. All other data is saved when you continue.
I always get an error in our system which says:
"XX field value(s) for object S_SERVICE were not entered in the profile"
what can I do with this?
Thank you for all suggestions
regards
RAfal

Web Client - recurring activities creation

Hi,
I'm enquiring is it possible to create recurring activities in the CRM 2007 Web Client i.e the setting up of a recurring customer visit that is on a repeat schedule.
If this possible, how can this be done.
Thanks in advance,
Dan

This is taken from SAP knowleagebase...
Configure Repetitive Tasks
In CRM Activity Management, you can create repetitive tasks, which are actions that a user executes in a defined period of time on a regular basis. This could be used for example, if a user needs to make a weekly report for an activity that is meant to run over a long period of time.
Note: The default repetitive task RECU is part of the standard delivery. However, you can configure your own repetitive task if you do not want to use the default task provided. Also part of the standard delivery are the action profile CREATE_RECURRENCE, the action definition DO_RECURRENCE, and the date profile RECU_DTPROFL.
Requirements
A repetitive task must have the following date fields:
Start Task Date
Recurrence, determining the frequency at which a task is to be created
Recurrence Rule, calculating when the next task is to be created
Next Recurrence
Recurrence End
Completion Date
Activities
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Web client 5.0?

Hi Gurus
How to login CIC Web client 5.0
Thanks & Regards
Kumar

Hi Kumar,
just call transaction CRM_IC. It will launch your default web browser and start the CRM IC WebClient.
Please make sure that you assign your user to a CRM IC WebClient profile in advance.
Best regards,
Christian

Standard templates not viewed in ic web client.

Hi,
We have CRM 4.0. I created some standard tempate through t-code CRM_ERMS_MAILTEMPL. When I am logging in IC web client, I am not able to see my templates. This is the first time this functionality is being used at our side. I cannot see my template in the dropdown in IC web client. I need to click on More and then search and still I was not able to see any templates.
What could be the reason. I checked various settings but was not able to do it. In CRM 4.0 , I don;t know how ERMS is set up. Do we need to apply some note to have it worked. i checked CRM_ERMS_WF_CUST and link is also activated. Anyone who has done this setup in CRM 4.0 and ERMS kidnly let me know. I will really appreciate your help in this.

Hello,
You need to assign the mail form templates to a standard response group in the IMG (transaction CRMC_IC_RESPNGRPX) and then assign the standard response group profile to your Interaction Center WebClient profile (or CRM business role). That's probably the two steps you are missing.
Regards,
john

Spaces disappear from folder name when opened thrugh Web Client

Hi,
I am opening a pdf or word document through method EXECUTE of class CL_GUI_FRONTEND_SERVICES.
Now if there are more than one space in the path (ex. D:tes t.pdf ) then file gets opened sucessfully if I log in through WIN client in SAP.
But if i log in through SAP WEB client ,then only one space is retained in the URL and rest of the spaces are removed by method and I get a message "Path D:\tes t.pdf" not found.
Any suggestions welcome?
Regards,
Mukul Sharma.

Delete localstore.rdf or rename the file to localstore.rdf.sav in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Profile Folder] to test if the file is corrupted.
See http://kb.mozillazine.org/Corrupt_localstore.rdf
(caution: do not delete the localstore.rdf file in the Firefox program installation folder)
Note:
Deleting the file [http://kb.mozillazine.org/localstore.rdf localstore.rdf] will reset the customizations of the toolbars to the defaults.
You can rename "localstore.rdf" to "localstore.rdf.sav" to test if that solves it.
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Regarrding IC Web Client Profile Assignment

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