Regesitered for $200 trade in. Recieved defective IPhone 6. While waiting for a new one top button on my IPhone 4s stops working. Am I out of luck for the $200?
I recently order a new IPhone 6, I also signed up for the $200 trade in on my old IPhone 4s (which was working fine when I order my new phone). I then received my new IPhone 6 (old phone still working fine), while trying to set up the new phone with Verizon call center. I was trying to talk on speaker phone and the call center was unable to hear me. It was determined that my speaker phone was not working and that Verizon was going to send me a new phone. It was a little disappointing not being able to use my new phone and having to order a new phone paying for it (which I understand will be refunded once I send back my defective IPhone 6) also having to wait another month for my phone to come it was kind of annoying, which I am still waiting on. I still didn't ask for anything special I was just happy that Verizon was going to send me another phone. About a week later/ last Wednesday I noticed that my top button on my old IPhone 4s stopped working. I am wondering if since I was sent a defective phone and my old phone was still in perfect shape when the defective phone was received will I get $200? Or am I just out of luck?
Thank you
I can understand your concern, cameron.ray!
To find out if you will be eligible for a refund or a partial refund, reach out to our trade in team at the "Contact Us" button on the trade in site. http://vz.to/1od7izU
Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport
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