Registering for my verizon, prepaid

I just had my Verizon post paid account switched to Verizon prepaid a couple weeks ago.  I can login to my verizon with my post paid login and see a message that says my account was disconnected.  When I try to sign up, from different browsers and computers, for a new my verizon login it always takes me to a page that says:
We apologize for any inconvenience
We experienced an error while processing your request. Please try again later.
I'd like to manage my prepaid account online but it won't let me.  I assume I need to create an account because when I type in my phone number it says there is no my verizon account for that number and I need to register. I'm able to get into the My Verizon app on the phone but I can't add extra data from it if I need it.  Is there anything I can do to get this set up?

    Sorry about all the trouble you're experiencing with My Verizon, nodnarb3210. We should be able to get this cleared up quickly by simply un-registerring your original My Verizon account from our system. I have sent you a follow request here in the forum. Please access https://community.verizonwireless.com/actions to accept my request and follow me https://community.verizonwireless.com/people/jenniferh_vzw back so you can send me a private message https://community.verizonwireless.com/docs/DOC-1613 with your name so we can begin the process.
Thank you
JenniferH_VZW
Please follow us on Twitter @vzwsupport

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