Rejection e-mail to creator

Question

We have a process where the approver will receive an e-mail when a cart needs to be approved.  But, I also need a process where an e-mail will then go to the creator if the cart is changed significantly or rejected because the cart is actually back in their inbox and they don't know it (unless they go into SRM regularly).
We were actually testing the approver e-mail feature where they would have a link on the e-mail to either approve or reject.  I have been unable to get that to work in our Dev client recently because of some e-mail issues. Therefore, I would prefer to concentrate on generating an e-mail to the creator. When we were able to get it to work, the creator did receive the e-mail about the changed/rejected cart.
What steps are necessary to send an e-mail to the creator?

Answer 1

Monique,
You can see every mails processed by SAPConnet (whatever their processing status) via SOST, that's why it should not be given to everybody.
You now say that you have the "approval" / "reject" link in your mail.
You previously said that this was only working in your dev system:
"The e-mail does not have a link at the bottom of the e-mail to either accept or reject via e-mail (we do have the link set up in Dev)".
Anyhow, when clicking on one of those 2 links, the approver sends a mail to a SRM technical user (like WF-BATCH). But instead of remaining in the mailbox of the mail server, those mails are redirected to SRM server (ask your Basis guy about mail relay between Outlook/Lotus and SRM). For this a SRM WAS SICF service is called. So the reply is now in the SRM inbox (you can switch your reply user, WF-BATCH, to a dialogue user, connect with this user ID and look at its SAP inbox).
(Normally, we define a redirection from WF-BATCH to a dialogue ADMIN user).
Then the job RBBP_OFFLINE_EVAL is processing those inbound mails to update SC status accordingly to approval decision (in fact it executes the WI in SRM).
Look at online help:
http://help.sap.com/saphelp_srm40/helpdata/en/88/f7423b4ac8d506e10000000a11402f/content.htm
If you approve directly in SRM, the notifications are also sent to the actors depending on the customizing.
If redirection is activated (FORWARD_WI), then notification mails are sent to SAPConnect via RSWUWFMLEC. And finally they can be found in SOST.
Have also a look at following link, where distinction between "Approval" and "Messages" mails is done:
http://help.sap.com/saphelp_srm40/helpdata/en/ee/8804050393ea4596330fe181092003/content.htm
In WF execution environment (SWU1), you can also check if notification steps have been executed, and with which recipients (look into WF container).
Rgds
Christophe