Reminder - Office 2007- 2010 upgrade offer expires Sept 30

All,
Just a quick public service notice that the Microsoft Office 2010 upgrade from 2007 program ends on September 30, 2010.
Two days left, so click over to the Microsoft page for details and act now if you are interested (and qualify).
Best regards,
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
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This is an Office 2010 activation problem more than an upgrade issue. I'm just bonding with my new W510 and the Lenovo community. One sour note so far: I placed my order on Sept 29 (the day before the upgrade deadline) for a configuration preloaded with Office 2007 Pro and received a ThinkPad about Oct 15 preloaded with Office 2010. When I tried to activate it last week, the process rejected the product key which I found on the restore disks, which were for Office 2007. I tried to obtain a key number for the 2010 and have spent the last week bouncing between call centers for Microsoft, IBM and Lenovo Canada, US and somewhere in India. That's when I learned about the Sept 30 deadline.
Why would Lenovo install 2010 without a key to activate it? I would not have the problem if I had ordered two weeks earlier or two weeks later. Last email came from a supposed Lenovo manager who basically told me it's not Lenovo's problem. A front line Microsoft rep told me it's not Microsoft's problem if Lenovo preloaded 2010. I don't want to return everything let alone eat a restocking fee. Any suggestions? Seems contact info for a higher level Microsoft rep might be the best bet, if Lenovo doesn't want to intercede for me. Many thanks.

Similar Messages

Windows 7 + Office 2007 & 2010 VERY slow saving files to on 2008 R2 files shares

OK I have litterally tried everthing in every forum there is to resolve this. It is only happening on our Win 7 workstations that are running Office 2007 or 2010. Our file shares are on a 2008 R2 server. Opening and saving files on the shares using
Office is very slow. I have tried updates and server and workstations are 100% up to date. The server is only running as a file share server. Nothing else on it. We have completely set up new PC's to test with clean Win 7 installs and nothing else except Office.
Nothing else on the network is slow at all. I have tried all the hotfixes in the world that could relate to this from many hours of research into possible causes. I have done the EnableShellDataCaching fix, the SMB 2 disable fix, the windows search/indexer
fix, the pdfmaker fix, the lookup wizard add-in fix, the go to the newest firmware on the cisco switch fix, update workstation nic driver fix, the Trusted Locations in Excel fix, and about a dozen other fixes. NOTHING WORKS! This has brought our Win 7
and Office 2007/2010 users to a halt in their ability to do their jobs. Our company is suffering badly. And did I mention that our IT dept is getting a lot of heat and criticism about it. FYI we are running an IBM E5450 with dual multi-thread
multi-core(8) 3 Mhz Intel Xeon processors with 2008 R2 64-bit, 12 GB ram, and the server is using litterally no resources. Network connected is Gigabit. This has to be a Microsoft issue with 2008/Win 7/Office 2007&2010. This has become a nightmare for
out IT dept and has consumed weeks of our time when we need to be working on other projects. Can anyone solve this. Microsoft: Please release a REAL fix for this that we can run on the server or push via GPO to the workstations.

Hi,
Take a look at this and see if it helps:
http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx
also
Office 2010 components, such as Word 2010?
At this time, I suggest trying to start Excel in safe mode. Then, open the Excel file or create a new Excel file, and save the file to the network again.
Start the Excel program in safe mode
1.       Click Start, point to All Programs, and then point to Microsoft Office.
2.        Press and hold the CTRL key, and then click the Microsoft Excel.
If the problem does not occur in the safe mode, this issue might be related to some third-party add-ins in the Excel program, we can try to disable them. Normally, you could do the following to disable the conflict add-ins in your Excel program:
Disable add-ins
Click File menu, click Options > Add-in, click Go button in the Manage: Com-in Add.
Check if there are any add-ins, clear the checkbox to disable them.
Close the Office program and restart it.
Add one check back each time to the list of Add-In, restart the Office program, and repeat the above procedure. Once the issue reappears again, we can determine which add-in causes this problem and then disable it.
Please take your time to try the suggestions and let me know the results at your earliest convenience. If anything is unclear or if there is anything I can do for you, please feel free to let me know.
====
Is the performance also slow when you trying to save the Excel file to other network path?
At this time, we can also try to test this issue in the clean boot mode.
Test in Clean boot Mode
===============
Let’s disable all startup items and third party services when booting. This method will help us determine if this issue is caused by a loading program or service. Please perform the following steps:
1.       Click the Start Button type "msconfig" (without quotation marks) in the Start Search box, and then press Enter.
Note: If prompted, please click Continue on the User Account Control (UAC) window.
2.        Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).
3.       Click the "Startup" tab, click "Disable All" and click "OK".
Then, restart the computer. When the "System Configuration Utility" window appears, please check the "Don't show this message or launch the System Configuration Utility when Windows starts" box and click OK.
Note: Temporarily disabling the Startup Group only prevents the startup programs from loading at startup. This should not affect the system or other programs. We may still manually run these programs later.
What’s the result now?
How to return from the Clean Boot state
After the troubleshooting, we can return from the clean boot state:
1.       Click the Start Button type "msconfig" (without quotation marks) in the Start Search box, and then press Enter.
Note: If prompted, please click Continue on the User Account Control (UAC) window.
2.       On the "General" tab, click "Normal Startup - load all device drivers and services".
3.       Click OK. Click Restart when you are prompted to restart your computer.
If this answer solves your problem, please check Mark as Answered. If this answer helps, please click the Vote as Helpful button. Cheers, Shane Devenshire

Adding user created templates into Office 2007/2010 using Group Policy

I am trying to show some of our templates that we have created for work within Microsoft Office (work and excel) but I want them to show for everyone and not just 1 or 2 people. Being in a company that employ's 200+ people in multiple locations, the
task to manually go around to each and every machine to point to a different set of templates seems very time consuming. I am wondering if there is a gpo and/or registry edit that can be used. Anybody's assistance is greatly appreciated!
We have a mixture of Office 2007/2010. Server is a Win 2008 r2 standard.

Hi,
You can create and deploy custom templates using the steps below:
1. Create your templates.
2. Create thumbnail and preview files.
3. Create an XML configuration file that describes the custom template, thumbnail, and preview files.
4. Deploy a registry key that enables Office to read the XML configuration file.
For more information, please refer to the following article:
http://technet.microsoft.com/en-us/library/cc178976(v=office.14).aspx
In addition, a simple way to achieve the goal is setting the file location for "Workgroup templates" and save the custom templates to the shared location,
then users can select the templates via File > New > My Templates. To change the location, you can modify the
SharedTemplates key under [HKEY_CURRENT_USER\Software\Microsoft\Office\xx.0\Common\General].
Hope this helps.
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

EMET and Office 2007/2010

What is the EMET support team's position on EMET for all Office 2007 applications?
Will this ever be a "supported" configuration (maybe on 2010?) or will these techniques be incorporated natively into Office?
This is an exciting product and I thank Microsoft for investing in it.
My idea of a party is a virtualization server and a room of TechNet DVDs

Thanks Daniel for your words on EMET.
We have been successfully enabled EMET for Office 2007/2010 without problems. Having said this, depends on the
scenario where you are using Office 2007/2010 and the plugins/macros you use on the daily basis.
As always, I encourage you to test it in your specific scenario and tweak the mitigations that could affect your
normal usage of such applications.
Thank you,

PDFMaker can't produce pdf's in MS Office 2007 after upgrade to Acrobate Standard 8.1.7

I get an error message saying PDFMaker cannot locate the Adobe PDF Printer's printer driver. Please re-install Adobe Acrobat 8.0.
I can still print to the Acrobat printer using the print out menus in Office 2007, so there IS working printer drivers, but I don't know where to set Acrobat PDFMaker to find it.
Anyone?

This sounds like a known bug for a non English version of Office. See this post for more info.
There is a Microsoft Developer answering questions.
Other options:
1) Disable MERP
Library/Application Support/Microsoft/MERP2.0 -prefs > deactivate
2) Remove these duplicate fonts:
Library/Fonts/Microsoft
Andale Mono
Arial Black
Arial Narrow
Arial Rounded Bold
Bauhaus 93
Comic Sans MS
Georgia
Gill Sans Ultra Bold
Impact
Tahoma
Trebuchet MS
Run Font Book to make sure there are no more duplicates found. More info
Run Font Nuke to delete font caches.
3) Fix for Non-English version:
This example is for Polish version MS Word. Not sure what this will do for future upgrades.
1. Go to Aplication folder > Office > and find Word
2. Click right mouse button and select show package content
3. Go to Contents > Recources
4. Change name folder from pl.lproj to en.lproj
You can download the English version until a fix is offered. Installs 14.3.8,
http://officecdn.microsoft.com/db/MacOffice2011/en-US/MicrosoftOffice2011.dmg

Acrobat 8.1 and Office 2007/2010 Professional

I have a user stating she can't create PDF's from within Acrobat 8.1 Professional. When she selects Create pdf -> From File and selects a word document from her desktop, it gives her the following message: "Unable to open document...Please check to see if you have read permission for the above file". I was able to create the pdf by using Word's save as function. Her machine is Windows 7 with Office 2007. A similiar situation happened to another user who has Windows XP/Office 2010, when he attempts to create pdf using the same method above, he gets the following message: "Missing PDFMaker files". The Acrobat plugin is not disabled. Anyone have any ideas?

Big difference between 2007 and 2010 verisons of WORD. Also, you need to update AA8 to have hope of getting Acrobat to work in Win 7. Adobe will tell you to upgrade to AA X with Win 7 (they do not support AA8 with Win 7, but several folks have gotten it to work in the 32-bit version of Win 7). Any operations for AA8 in Win 7 are always a potential for failure. However, first try to print to the Adobe PDF printer from WORD. That should work with either 2007 or 2010. With AA8, that is ALL you can do with OFFICE 2010, nothing more.
With OFFICE 2007 you may be able to get things to work. You need to insure PDF Maker is active in WORD -- it shows as an Adobe menu item. If that does not show, then you will have to activate the macro in WORD. If you get the macro working, you may be able to use that menu to create a PDF. If that works, then you have a chance of opening a DOC file in Acrobat. If PDF Maker does not work, then you can not open a DOC file in Acrobat.

Integrating Microsoft office 2007/2010 with BPEL

Hi All,
Having a requirement that Microsoft office 2007/10 needs to be integrated with BPEL.
Kindly provide some useful suggestion.
If any documents available,please provide the link as well.
Thanks in advance

Hello,
Based on this link:
https://websmp210.sap-ag.de/smb/sbo/platforms
that I copied for you:
Desktop System Platforms      addon 2005 SP1 2005 B      2007 A
Microsoft® Office 2000 SP3
- Standard & Professional
Edition
Microsoft® Office XP SP2
- Professional Edition                                           X               X
Microsoft® Office 2003 SP1
- Standard & Professional Edition                          X                  X
Microsoft® Office 2007
- Standard & Professional Edition             X(1)      X               X (2)
(1) XL Reporter 2005 does support Microsoft® Office 2007 as of XL Reporter 2005 SP01 PL29.
(2) XL Reporter 2007 currently does not support Microsoft® Office 2007. Planned to be supported in Q3/2007.
x sign means it is okay with the version. The version is in the header/top. You can understand and have solution for your problem after read it.
Rgds,

Outlook displays date of birthdays one day too early in MS Office 2007, 2010 and 2013

Hi
We are supporting several clients that has issues with Outlook. Different versions of Windows, Office and different exchange server versions. Some contacts' birthdays
just "magically" changes to one day too early. I have done extensive research with no answer. I have experienced this issue personally as early as about 2005 or 2006 with a Windows Mobile PDA.
Our local time is GMT +2 without daylight-savings. I have checked the settings in Windows (Vista Pro and Win 7 pro
x86 and x64) and the calendar settings, I have reloaded a couple of pc's, created new profiles, installed new server hardware with newer exchange. Even tried a few off-the-wall ideas like resetting all views to default.
Some users' address books are shared, some not. Some uses Apple, Android, BB or Windows phone, some don't. Some connects through VPN, some don't. Some uses
AVG, Avast, Eset Nod, Forticlient, Mcafee, etc....
I have been fighting this problem for months, and can find no conclusive answer that resolves this.
If I manually open the contact and rectify the date, it will stay correct for a very random time period and then shift
again.
I am about to lose a couple of my biggest clients, and probably my job as well, so I need urgent help.
Please no remarks on OS version, Office version or mobile devices, as this is definitely not the issue.
HELP!

Hi,
Have the users check on OWA, does the issue persist? Please also make sure the timezone of Exchange is also properly configured.
I'm not an expert about Exchange, I hope this blog can be helpful:
http://blogs.technet.com/b/fun_with_powershell/archive/2013/04/30/where-is-the-time-zone-property-stored-in-exchange-2010.aspx
To further dig the problem, rectify the date on owa and drop Outlook for a while(or one day), check the result the next day if the problem will come back.
Regards,
Melon Chen
TechNet Community Support

Opening Office 2007 and 2010 documents in FDM as Custom documents

Hi Gurus, could you please help with this one.
I am trying to load Office 2007 and 2010 documents as custom documents in FDM. I can load the files successfully but when I try to open the loaded excel (xlsx) or word (docx) file, it opens up as a zip for me to save. I have added the docx, xlsx & pptx mime file types in the workspace without any luck as according to the following document *Incorrect format of MS Office 2007/2010 Files Downloaded from EPM Workspace [ID 1426071.1]*
Has anyone experienced this issue before:
Hyperion Version : 11.1.2.0
OS : MS Windows Server 2008 x64 SP1
Please help

Hello,
Can you please be more specific on exactly the steps you are taking?
Thank you,

I upgrad Office Pro 2007 to Office Standard 2010

I upgraded my Office Pro 2007 to Office Standard 2010 yesterday and everything went fine with the exception. On this one machine the user is having word crash while he is working on it, sometimes right away, sometimes it is good for five minutes, it crashes
no matter what the file is, even on new documents with very little text. Nothing has worked, we have even attempted reinstall of the office suite. Can I fix my office word ? The system is running Windows 7. Fully up to date on patches and there is no 3rd party
software installed that isn't installed on other machines in the building. The error message is listed below, any suggestions would be greatly appreciated.Problem signature.

For the benefit of anyone that may run into this issue, uninstalling 2003 corrected the problem or use demo software
Word Fix Toolbox (http://www.word.fixtoolbox.com/).
I do appreciate your response but as you are suggesting that in some situations it may not correct the issues, it should be noted all systems have variances in them for installed software and personal configuration so it should not be summarily dismissed
because in some environments it can help.

How to automatcally uninstall Office 2007 32 bit for installation of Office 2010 64 bit

I have an MSP that will automatically install my companies 64 bit version of Office 2010 provided Office 2007 32 bit is already uninstalled. However, the option to uninstall previous versions of Office does not work in the MSP. We have Office 2007 32 bit
currently installed and whenever I run the MSP I receive the following: "Setup Error You cannot install the 64 bit version of the Office 2010 because you have 32 bit Office products installed."
Is there a way to automatically remove Office 2007 using the MSP or some other method? Thanks.
Wedgies

What are you creating your MSP with? I'm thinking that because you're calling the Office 64bit setup routine, that one of the first checks it does before it even processes your config.xml file is to check for previous versions installed, and it hits
the 32bit wall and stops. What you should probably do is create a package that has two routines in it. First process the uninstall of Office 2007 32bit, and once that's done process the Office 64 bit installation. You could do this with a
package created by Installshield or Wise and some logic to process Step 1 (Remove Office 32bit) and then upon success of that process Step 2 (Office 64bit Install).
On a different note...is there a business requirement that you have for the 64Bit version of office? If not...I don't think this is all worth the headache, unless you specifically need umpteen million rows of data in Excel, and the machines you're
deploying on have more than 4GB of RAM....just my opinion...
Also, I'm not sure this is a volume activation question though you might get more responses from the Setup and Deployment forum
http://social.technet.microsoft.com/Forums/en-US/officesetupdeploy/threads
Hope this helps,
r/
john
John Wildes | Senior Enterprise Architect | United Airlines | Desktop Engineering

Office 2010 and Office 2007 on same machine

I am currently running the following:
Xcelsius Engage 2008, service pack 4
Windows 7, 64 bit
Office 2007 Ultimate, 32 bit
Everything working well
I purchased a version of Office 2010 Home and Student - it has both 32 and 64 bit versions. My plan was to keep Excel 2007 on my machine so that Xcelsius would still work. Then, I loaded the 64 bit version of 2010. It seemed to work for a session, Xcelsius seemed to pull on the Excel 2007. Then I restarted my machine and Xcelsius could not launch excel. It seemed to occur right after I tried to import an xls that had been created in Excel 2010.
My question is: is it possible to successfully run Xcelsius with Office 2010 Home Student 64 bit? Should my strategy of keeping Excel 2007 have worked? Or should I accept 32-bit is the reality for the next few years?
Also, I see that Xcelsius does not support the Home and Student version of Office. Why is that? Isn't excel, powerpoint, word, the same regardless of the version?

Hi,
As soon as you restart your system office version is updated to latest version of office that you have installed(64 bit)
Go through the following link for supported platforms and versions :
http://www.sdn.sap.com/irj/scn/index?rid=/library/uuid/601b2c00-da68-2e10-7c81-af37a0a6d378.
Hope this link can clear all your doubts .
@Sri

Adobe 9 Pro not working properly after upgrading to MS Office 2007

I have Adobe 9.0.0 Pro on my Windows XP machine. We had been using MS Office 2003 (Word, Excel, Powerpoint, etc) and I had in my prologue.ps file added a bookmark to be added when I create a pdf. This worked fine. We then upgraded to MS Office 2007 and the bookmarks are now NOT created. The only difference is the change from Word 2003 to Word 2007. Also if I have a Word document with Times New Roman font and I create the pdf, the font changes from Times New Roman to something that looks like Arial. If I save the the document as a pdf, it changes the font. If I print the document as a Adobe pdf, it comes out find. Any suggestions on how to fix the issues?

Our machines are locked down for any changes. Any updated/upgrades/changes must be made by our IT folks.
Peter J. Gore Willse, P.E., FSFPE
Vice President - Director of Research
Global Asset Protection Services, LLC
100 Constitution Plaza
12th Floor
Hartford, CT 06103. USA
(P) +1 860 293-7900
(C) +1 860 460-1965
(F) +1 860 293-7907
Email: [email protected]
Website: www.xlgaps.com
An XL Group Company
Follow us on Twitter at www.twitter.com/xlgaps

Help w/ upgrade (corrupt) CS4 - CS 5.5 ; MSOffice 2007 - 2010

Hello:
I recently conducted a LONG phone-based support incident, and I have reviewed the many KB articles on my topic(s) but I still have some questions.
ISSUE:
I need help with uninstalling & cleaning up CS4 in order to cleanly install CS5.5, coincident with a planned upgrade from Office2007 to Office2010 on a Win7(x64) SP1 PC. I use fully-licensed educational versions of Adobe CS & MS Office products.
In particular, I need to know if I should upgrade Office2007 to Office 2010 BEFORE uninstalling CS4 and installing CS5.5, or the other way around?
Background:
1) Several weeks ago, Adobe PDF Printer in Acrobat 9 of my long-standing, fully-patched CS4 install inexplicably disappeared from my system.
2) TMAVLSS, After several long weeks of phone assistance with escalated Tech Support, including attempts to repair the PDF printer, reinstall it, uninstall drivers, reinstall it again, etc we were unsuccessful. Failure was ultimately attributed to "core driver package" corruption.
3) All other components of CS4 have continued to work just fine, including Acrobat, as well as scanning to pdf from my HP printer, "saving" Word docs as pdf. But I have been getting by without Adobe PDF Printer.
4) It was suggested that we completely uninstall CS4 and reinstall it. Since I knew CS5.5 was soon to be released, I opted to wait.
5) I now have a boxed educational version of CS5.5 and a licensed, educational DVD of MSOffice 2010 Pro.
6) So I think I have everything to proceed, but I am a bit uncertain about the correct sequence to do this.
7) One other wrinkle is that KIS2012 has just been released. Upgrade will require that I first uninstall KIS2011.
Questions:
1. Should I perform the Office upgrade first, or should I upgrade Adobe CS first?
2. I assume, given the unresolved issues with the Adobe PDF Printer in my Acrobat 9 component of CS4, that I should perform a complete uninstall of CS4 & perhaps all Adobe Products (Including Adobe AIR), then run the CS4-5 removal tool, and only then attempt to cleanly install CS5.5?
3. Would it be advisable -- to avoid potential subtle AV or firewall issues -- to perform the Office and CS upgrades with KIS uninstalled (taking into account the requisite security considerations)?
If Adobe staff monitor this board, and if they would like the details/case number of my recent extended Tech Support incident, please let me know, and I will provide it via PM.
In the interim, I most certainly appreciate your assistance and advice!
RM

Hello, mylenium:
Thanks for your reply.
Kindly indulge my concern about this.
I am not a computer geek, but I have been working with PCs long enough to know that it often helps to plan ahead.
I am just looking to get a clean, uncorrupted install of CS5.5 DS Educational, with minimal risk.
Adobe CS is a LARGE, complex package, deeply integrated into the OS and other programs, and installation of which has been troublesome from time to time over the years.
And it has certainly cost me countless hours of frustration recently, trying to resolve the PDF Printer mess, especially since TS ultimately left my system in worse shape than it was when I first called.
I am not looking for guarantees or assurances.
I am really just looking for answers to my original questions.
(As far as the security stuff is concerned, I have the info I need on that from another source.)
So:
1) You say, "you will have to run the Cleaner Tool eventually", but do not say at what point in the process. I assume I will need to follow the tutorial posted in the Help section of the CS web site.
2) You say, "...None of that has anything to do with Microsoft's apps". Could you please tell me, though, whether I should perform the Office upgrade FIRST, or the Adobe CS5.5 upgrade FIRST?
3) I am confused by the "dumb file overwrite process" you mention. If I will be UNinstalling CS4 and running a cleanup tool prior to cleanly installing CS5.5, what files would remain to be over-written? (I am not planning an in-place upgrade from CS4 to CS5.5.)
Thanks very much for your patience and consideration,
daledoc1

Login prompt appearing when opening Excel Files - SharePoint 2010 SP1 - Office 2007

hi,
i have 2 sites on the same server, 1 at Port 80 and 1 at port 8300
https://contoso.com
https://contoso.com:8300
Both are under same AD and credentials.
But when users on 8300 port site, tries to open office files such as Word or Excel.
In read only mode, login credentials screen comes atleast 3 times again and again, although users are using same and correct credentials
but when clicked as edit mode, then file just opens.
I have saves their credentials locally using credentials vault under user accounts.
while suggestions on this page were already there:
http://sharepoint.licomputersource.com/2011/04/sharepoint-2010-prompts-for-credentials-when-opening-office-documents/
I have added https under Excel trusted File Locations under CA
I have correct AAM mapping under CA.
Please guide how to fix this. Thank you
Server: Sharepoint 2010 SP1
End Users: Office 2007 and Office 2010

Hi,
For Login prompt appearing, please refer to:
http://support.microsoft.com/kb/943280. also, please make sure you have already add this site into trusted sites zone in IE since after this settings, you will not get the read only/edit popup windows. you can change different computers to test
to check if the office settings has some special. in addition, please keep one version of office product.
For he excel files open in browser and then have a option to open in Excel, please go to library settings > advanced settings > Opening Documents in the Browser to check if both sites have the same settings. also, maybe you miss click the open in word/
open in excel button after open in brwser.
Regards,
Seven

Reminder - Office 2007- 2010 upgrade offer expires Sept 30

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