Remote Desktop update has caused me to no longer be able to access work using Citrix/CAG. IT found my access to be intact on their end. What can I do?

How can I get access to my work after the Remote Desktop Update 3.8.2 blocked my access through Citrix/CAG?

Can you start Firefox in [[Safe mode]] ?
You can also do a clean reinstall and download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
You can initially skip the step to create a new profile, that may not necessary for this issue.
See http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

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Auscompgeek: latest Firefox update has caused a conflict with Norton 360

Latest Firefox update has caused a conflict with Norton 360 "Web Safe" feature when using Yahoo search - no icons visible, i.e., green check mark for OK, gray for not enough info in Norton user data base, RED for unsafe
"Web Safe" feature functions in Firefox if Norton tool bar search is used (powered by ASK) - functions in IE8 when Yahoo search is used.
Problem is isolated to Firefox / Yahoo search.
No prior history of similar problem.
== Operating system ==
Windows 7

Result from https://www.mywot.com - WOT link is :
SERVER NOT FOUND

"remote desktop connection has stopped working" When printing from remote desktop connection

I have been having a issue when using a windows 7 machine. I have Remote Desktop to a session on Windows2008 R2, I am using the local printer resources to redirect the printing. However everytime i try to print it crashes the remote desktop application.
Gives me "remote desktop connection has stopped working." I have 4 other computers connected and printing with no issues what so ever. This only happens when i print. It does print by the way just the application crashes.
-I have also updated the printer drivers to newest possible thru the manufactorer website. The printer is a Brother MFC-8890DW. Windows 2008 R2 is up to date for the RDS server. 3 other machines are able to Remote in and print. The user is able to print using
diffrent machines just not the Windows 7 machine.

Hi,
Happy to hear that you resolved your issue. For another issue which you are facing here trying to provide some suggestion.
As you have commented that you are facing issue with second screen resolution on wide screen. The setting which I am suggesting can only applies when you are using multi-monitor Remote Desktop connections. If you are making Connections using a single
monitor do not use this setting.
So for this you can try to apply “Limit maximum display resolution” setting in group policy, where you can mention the width & height for the screen to display. The setting can be applied on below mentioned
path.
Computer Configuration\Policies\Administrative Templates\Windows Components\Remote Desktop Services\Remote Desktop Session Host\Remote Session Environment
Meanwhile sharing article with you for more information.
Remote Session Environment
http://technet.microsoft.com/en-us/library/ee791847(v=ws.10).aspx
Hope it helps!
Thanks.

IMac at work, iMac at home. (Latest Yosemite and Apple Remote Desktop updates installed) Need to work from home at night. I don't know how to set my permissions so that I can just control my iMac at work.

iMac at work, iMac at home. (Latest Yosemite and Apple Remote Desktop updates installed) Need to work from home at night. I don't know how to set my permissions so that I can just control my iMac at work.

If they have set up port forwarding for you already then that is different. In that case, then you could be experiencing the bug with the most recent release of ARD (3.7.2) and in particular ARD 3.7.2 and Yosemite ARD version 3.8 clients. It has been reported numerous times in the forums and to Apple that since 3.7.2, clients are frequently unavailable to connect to despite there being no network issue between the remote computer and client computer. I have not seen anyone report it who was working from outside the LAN to inside the LAN, but I have the same issue with a number of my own computers that are simply on a different subnet, so it stands rot reason that it would happen from a port forwarding location.
I am sometimes able to resolve the issue locally by SSH connecting into the client computer using Terminal on my admin machine and restarting or relaunching the ARD agent on the remote device, then trying to connect to it again after about 30 seconds.
The Terminal commands for this procedure are as follows, though you might need to include a port number from outside the LAN:
First:
ssh ipaddress -l adminusername
(example: ssh 192.168.1.1 -l macadmin)
Second:
sudo /System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/Resources/k ickstart -restart -agent
After that, waiting about 30 seconds and trying to observe or control usually works, though the computer may still fail to show an online or lit-up status indicator.

Messages.app no longer connects to Jabber after App Store auto-installed Remote Desktop Update 3.8.2

Messages.app no longer connects to my company's Jabber server after App Store auto-installed Remote Desktop Update 3.8.2 (even though I never purchased that app). The Remote Desktop app can not be found anywhere on my machines.
I suspect the Remote Desktop update because Messages stopped connecting on my office MB Air after the update but still worked on my home iMac. Next day the iMac received the update and Messages stopped connecting on that machine too.
Messages attempts to connect for several minutes (it's been trying for 30 mins as I type this) and just hangs. Occasional I get the following error message:
Error: Messages lost the connection to the Jabber account 'account'. A network error occurred.
I've tried:
- Deleting and recreating the Jabber account in Messages.app
- Toggling on/off SSL (SSL required by our server)
- Toggling on/off auto detect server and port (port 5222 on our server)
- Deleting every plist, cache, etc., I could find in the Library for any IM client I've ever used
- Checked that Keychain trusts the Jabber server SSL certificate (it is a self signed cert)
- Tried connecting from three completely different networks including the company VPN
- Multiple PRAM resets
- Setup a Google Talk account in Messages - works fine
I'm at a loss...
Kurt

I installed and setup Adium. Adium works but Messages.app still does not connect to Jabber.

Remote Desktop Connection has encountered a problem and needs to close. We are sorry for the inconvenience.

Remote Desktop Connection has encountered a problem and needs to close. We are sorry for the inconvenience.

Hiya,
What O/S versions(RDP) are you connecting to and from? Try and open the target machines event log and see what it throws when you try to connect.

Apple Remote Desktop update 3.5.2

since Apple Remote Desktop update 3.5.2 when I access to a computer using two screens I get black screen or partial displays

Hi Cheryl,
I'm not using "Mirror Displays" so I was not aware that a bug was also existing there [Apple really worked like pigs for this update of ARD admin]...
So with ARD admin 3.5.2 the "working" screen arrangement is the following:
(no "Mirror Displays" => dual screen)
Now to downgrade to ARD admin 3.5.1 they are two ways depending where you bought it:
- AppleStore/Retail [my case]: download the DMG (http://support.apple.com/kb/DL1424), trash the application "Remote Desktop" and try to install fresh from the DMG. If a problem occurs, you will need to remove completly ARD: do a Spotlight search for "This Mac" with "filename containing" "remotedesktop" with criteria "System files" "are included" and trash everything (that is consistent with ARD), try to install again from the DMG.
- AppStore: no chance for you, only TimeMachine might help you, or if you manually backup every application after each update.
Good luck.

Apple Remote Desktop Update w/o ARD

Software Update pops up "Apple Remote Desktop Update 3.3.1" on both of our Macs. We do not have Apple Remote Desktop on either computer. I am in the habit of installing any update that shows up but this one is a puzzle. I guess it wouldn't hurt to click install since it wouldn't find anything to update. What goes?
Bob

In every Mac, there's a component called ARD Agent. What it does is that it allows your computer to be added onto a Apple Remote Desktop list. That update updates the agent because when Apple releases a software update for the real Apple Remote Desktop, the other components need to be up to date as well in order to work properly. I don't know if this is the correct explanation, but I guess this is roughly how it works.
Message was edited by: I love my macbook!!!!

HT201263 phone update has caused iphone5 to just show a screen saying itunes? cannot change this screen. pc not detecting iphone.

phone update has caused iphone5 to just show a screen saying itunes? cannot change this screen. pc not detecting iphone.

Hi abbiesetty,
If your iPhone is showing the Connect to iTunes screen and you are unable to restore because your iPhone isn't being recognized by iTunes on your Windows machine, you may find the troubleshooting steps outlined in the following article helpful:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Regards,
- Brenden

I installed google chrome and added it to my applications folder and it works but my desktop still has the icon of the chrome volume/disk and when i right click it gives an option to eject but it will not delete how can I get rid of it?

I installed google chrome and added it to my applications folder and it works but my desktop still has the icon of the chrome volume/disk and when i right click it gives an option to eject but it will not delete how can I get rid of it?

Drag it to the trash icon in your dock. This is a disk image, and you need to "eject" it, to get rid of it.

I'm having trouble with my computer, I boot it up and within a few minutes it freezes and I have to restart it, I tried updating it to the latest mavericks but it won't finish the installation it's stuck at the end, what can I do to fix this?

As stated I'm having trouble with my computer, I boot it up and within a few minutes it freezes and I have to restart it, I tried updating it to the latest mavericks but it won't finish the installation it's stuck at the end, what can I do to fix this? I need it for homework tonight.

Crowntheme,
you can try this: boot your MacBook Pro into Recovery mode by holding down a Command key and the R key as it starts up. Once the Mac OS X Utilities menu appears, select Disk Utility. On the left-hand side of the Disk Utility window, select your internal disk’s boot partition (typically called “Macintosh HD”). On the right-hand side, press the Verify Disk button if it’s not greyed out; if it is greyed out, or if it reports that errors were found, press the Repair Disk button. Once the verification/repair is completed, exit Disk Utility and select Restart from the Apple menu to restart in normal mode. Does it still freeze after a few minutes?

HT201210 I was updating my iPhone 3GS, left it overnight and woke up to find that there was an error and my IPhone could not be restored. What can I do to make my phone work again? Have I lost all the data?

I was updating my iPhone 3GS, left it overnight and woke up to find that there was an error and my IPhone could not be restored. What can I do to make my phone work again? Have I lost all the data?

If your phone is in recovery mode, all data are gone. Connect the phone to iTunes on your computer and restore.

I have just installed Snow Leopard 10.6.3 and want to update my Safari 4.0.4 to the latest version. However, the latest Safari version needs at least Snow Leopard 10.6.8. What can I do?

I have just installed Snow Leopard 10.6.3 and want to update my Safari 4.0.4 to the latest version. However, the latest Safari version needs at least Snow Leopard 10.6.8. What can I do, please?

Go to the Apple Icon, Top Left of your Screen and Run Software Update...
Or go here > http://support.apple.com/kb/DL1399
and download and Install the 10 6 8 Combo Update...
Be sure to Restart your Mac after the Install.

HT2513 I updated the operating system on my Macbook to Mavericks OSX 10.9 the other day and now my iCal doesn't work. It gets stuck "moving calendars to server account" and never recovers. What can I do?

I updated the operating system on my Macbook to Mavericks OSX 10.9 the other day and now my iCal doesn't work. It gets stuck "moving calendars to server account" and never recovers. What can I do?

So I do.
I quetioned it also in spanish but nobody answered yet.

Remote Desktop Connection has stopped working

Using Build 10041. Occurs on 2 separate systems I have when trying to use Remote Desktop Connection through a 2012 R2 RDS Gateway. I am able to connect to the remote systems and access the environment for a short period prior to MSTSC.EXE
crashing. "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
Eventlog has the following:
Log Name:      Application
Source:        Application Error
Date:          3/25/2015 2:50:21 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Description:
Faulting application name: mstsc.exe, version: 10.0.10041.0, time stamp: 0x5503b1a7
Faulting module name: mstscax.dll, version: 10.0.10041.0, time stamp: 0x5503b315
Exception code: 0xc0000005
Fault offset: 0x000000000046d78c
Faulting process id: 0x2164
Faulting application start time: 0x01d06734abf028a0
Faulting application path: C:\WINDOWS\system32\mstsc.exe
Faulting module path: C:\WINDOWS\system32\mstscax.dll
Report Id: 2b084e37-d328-11e4-ab40-7c7a9191e005
Faulting package full name:
Faulting package-relative application ID:
JW

Tried this with no luck. I have the same issue as the OP. It was failing on 10041 and is still failing with an AV on 10049. See below event log entry after registering mstscax.dll and rebooting. Still failing.
Log Name:      Application
Source:        Application Error
Date:          4/11/2015 12:18:21
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Chuck1
Description:
Faulting application name: mstsc.exe, version: 10.0.10049.0, time stamp: 0x55137bff
Faulting module name: mstscax.dll, version: 10.0.10049.0, time stamp: 0x55137d3f
Exception code: 0xc0000005
Fault offset: 0x000000000046d74c
Faulting process id: 0x1870
Faulting application start time: 0x01d0748c29e55e06
Faulting application path: C:\WINDOWS\system32\mstsc.exe
Faulting module path: C:\WINDOWS\system32\mstscax.dll
Report Id: 83921b7c-e07f-11e4-960f-40f02f7ad3a4
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-04-11T19:18:21.000000000Z" />
    <EventRecordID>73626</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Chuck1</Computer>
    <Security />
</System>
<EventData>
    <Data>mstsc.exe</Data>
    <Data>10.0.10049.0</Data>
    <Data>55137bff</Data>
    <Data>mstscax.dll</Data>
    <Data>10.0.10049.0</Data>
    <Data>55137d3f</Data>
    <Data>c0000005</Data>
    <Data>000000000046d74c</Data>
    <Data>1870</Data>
    <Data>01d0748c29e55e06</Data>
    <Data>C:\WINDOWS\system32\mstsc.exe</Data>
    <Data>C:\WINDOWS\system32\mstscax.dll</Data>
    <Data>83921b7c-e07f-11e4-960f-40f02f7ad3a4</Data>
    <Data>
    </Data>
    <Data>
    </Data>
</EventData>
</Event>

Remote Desktop update has caused me to no longer be able to access work using Citrix/CAG. IT found my access to be intact on their end. What can I do?

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